Canon MultiPASS C20, User Manual

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Chapter 6 Troubleshooting
6-23
Tr
oubleshooting
Problem Possible cause Solution
You cannot send An error may have occurred Print an activity report and
a fax ( continued ) during sending. check for an error code. See
the
MultiPASS Desktop
Manager for Windows ® User’s
Guide .
There may be a problem Make sure you have a dial
with the telephone line. tone on the handset. If not,
contact your local
telephone company.
The receiving fax machine Make sure the receiving fax
may not be a G3 fax machine is compatible with
machine. the MultiPASS C20 (which
is a G3 fax machine).
N
If none of the above solve the problem, try unplugging the MultiPASS
C20 for at least five seconds, then plugging it back in. If the problem
persists, contact your local authorised Canon dealer or service centre.
Please note that any documents stored in memory will be erased when
the MultiPASS C20 is unplugged.
Images on faxes The receiving fax machine Check the MultiPASS C20
received from the may not be working by making a copy. If the
MultiPASS C20 are properly. copy is clear, the problem
spotted or dirty may be in the receiving fax
machine.
The document may not be Remove the document and
properly inserted in the feed it correctly into the
Automatic Document Automatic Document
Feeder (ADF). Feeder (ADF). See page 4-5.
The MultiPASS C20 The receiving fax machine If the receiving fax does
cannot send a fax using may not support ECM. not support ECM, then the
ECM (ECM TX does not MultiPASS C20 sends the
appear in the LCD fax in normal mode
display when sending) without error checking.