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6-16
Troubleshooting
Chapter 6
Colour Printing Problems
Use the following to correct problems you may have while using the
MultiPASS C20 to print in colour.
Problem
Possible cause
Solution
Colours are missing, and The MultiPASS C20
Make sure you selected the
the output contains
Printer Driver may not
MultiPASS C20 Printer
only black ink
be selected.
Driver or other compatible
colour printer driver. See
the
MultiPASS Desktop
Manager for Windows
®
User’s
Guide
.
The printer driver may not
Make sure the PC is set to
be selecting colour.
use Colour On Screen —
Matched Colour. See the
MultiPASS Desktop Manager
for Windows
®
User’s Guide
.
The colour BJ cartridge may
Print the NOZZLE CHECK
not be working properly.
test pattern to make sure the
Colour BJ cartridge and ink
tanks are firing correctly.
See page 7-4.
An ink tank may be
Replace empty ink tanks
empty.
as needed. See page 7-13.
The print head unit may
Clean the print head. See
need cleaning.
page 7-5.
The application you are
Check your application’s
printing from may not
documentation.
support colour printing.
Colours are broken or
You may be using the
If you are printing dense
uneven
wrong print mode.
graphics on plain paper, set
the Media Type to Coated
Paper on your PC. See the
MultiPASS Desktop Manager
for Windows
®
User’s Guide
.
Summary of Contents for MultiPASS C20
Page 1: ......
Page 12: ...xii Preface ...
Page 164: ...4 12 Scanning Documents and Making Copies Chapter 4 ...
Page 174: ...5 10 Printing from Your PC Chapter 5 ...
Page 226: ...7 18 Maintaining Your MultiPASS C20 Chapter 7 ...
Page 277: ......