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Case
Details of Problem
DEBUG SRAM
PCB ASS'Y
Board
Procedure for Obtaining Logs
Case D
When an E code error has
occurred
Not needed.
Collect the log from the HDD with SST, etc. However, if the background of
the Control Panel is solid black and an error code is displayed in text, logs
cannot be obtained.
Case E
Problems other than
above
Not needed.
Collect the log from the HDD with SST, etc. Check with the user on the date
and time when the problem occurred and the procedure.
NOTE:
When an unexpected error, E code error, or problem of restart occurs, the log can be automatically saved to the hard disk. To
automatically save logs to the hard disk, confirm that the following service mode is set to the default value. For models without the
service mode item, no check is needed because it is already set to the default value.
• (Level2) COPIER > Function > DBG-LOG > LOG-TRIG > 101
■ Tools Required
One of the following tools is required to obtain the debug logs of the machine.
● Exporting to a USB Device
• USB device
When exporting debug logs to a USB device, use a USB device in which the system software for the device is registered
using SST.
Since the size and number of log files to collect varies according to the device status and the logs that have been saved, the
size of the collected files may be several hundred MB. Therefore, it is recommended that you use a USB device with 1 GB
or more space.
The USB device must be formatted with the FAT file system.
● Exporting to a PC
• PC with SST installed
• Network connection cable
When exporting debug logs to a PC, a PC with SST installed and a network connection cable are required.
● Common
• DEBUG SRAM PCB ASS'Y Board
Only when determined to be required by the above "Flow of Determining the Procedure for Retrieving Logs".
NOTE:
With this machine, a standard function included with the device can be used to save the debug logs (Sublog) to the hard disk
without using the DEBUG SRAM PCB ASS'Y Board.
However, the DEBUG SRAM PCB ASS'Y Board is specified as a tool to use because a Sublog Board with a battery is required
when it is necessary to restart the machine to reproduce the problem that is occurring.
● Installing the DEBUG SRAM PCB ASS'Y Board
Preparation
1. Removing the Main Controller PCB.
“Removing the Main Controller PCB” on page 240
6. Troubleshooting
358
Summary of Contents for imagerunner advance 4551i
Page 19: ...Product Overview 1 Product Lineup 7 Features 13 Specifications 16 Name of Parts 26 ...
Page 155: ...Periodical Service 3 Consumable Parts List 143 Cleaning Check Adjustment Locations 146 ...
Page 392: ...Error Jam Alarm 7 Overview 380 Error Code 383 Jam Code 509 Alarm Code 520 ...
Page 545: ...Service Mode 8 Overview 533 COPIER 549 FEEDER 845 SORTER 851 BOARD 871 ...
Page 892: ...Unpacking 1 2 1200 mm 840 mm 769 mm 1230 mm 2430 mm 3 9 Installation 879 ...
Page 895: ...3 4 NOTE Keep the removed screws for relocating the host machine 2x 5 6 7 9 Installation 882 ...
Page 896: ...8 9 10 1x Installing the Air Filter 1 9 Installation 883 ...
Page 897: ...2 3 Installing the Drum Unit 1 2 3 9 Installation 884 ...
Page 899: ...8 NOTE The screw removed at procedure 4 is used 1x 9 10 11 12 9 Installation 886 ...
Page 923: ...5 6 NOTE Use the screws and Rubber Caps removed in step 1 2x 7 2x 9 Installation 910 ...
Page 935: ...7 1x 8 9 6x 10 2x 9 Installation 922 ...
Page 936: ...11 Installing the NFC Kit 1 2 2x 3 TP M3x4 1x 9 Installation 923 ...
Page 938: ...4 5 1x 6 9 Installation 925 ...
Page 985: ...8 2x 2x TP M4x8 Black When installing the USB Keyboard 1 9 Installation 972 ...
Page 991: ...7 4x 8 1x 1x Lower Cover 9 1x 10 1x 1x 9 Installation 978 ...
Page 992: ...11 1x 1x 12 1x 13 TP M3x12 2x 14 4x TP M3x6 9 Installation 979 ...
Page 997: ...Installation Procedure 1 2 2x 3 2x 4 6x 5 4x 9 Installation 984 ...
Page 998: ...6 7 NOTE Do not close the Wire Saddle 1x 1x 8 9 9 Installation 985 ...
Page 1003: ...2 1x 1x 3 2x 2x 4 9 Installation 990 ...
Page 1012: ...2 1x 1x 3 2x 2x 4 9 Installation 999 ...
Page 1014: ...7 CAUTION The connector must be contacted TP㸹M3x6 3x 1x 8 4x 9 9 Installation 1001 ...
Page 1016: ...13 4x 14 15 Binding M4x16 Binding M3x16 2x M3x16 M4x16 16 Binding M4x6 1x 9 Installation 1003 ...
Page 1023: ...Installation Procedure Preparation 1 4x 2 1x 1x 3 2x 9 Installation 1010 ...
Page 1029: ...4 5 1x 1x 9 Installation 1016 ...
Page 1048: ...3 2x TP M3x8 Black 4 2x TP M3x6 5 9 Installation 1035 ...
Page 1053: ... Installing the Removable HDD Kit 1 2x 2x 2 3 1x 4 9 Installation 1040 ...
Page 1065: ...3 2x TP M3x8 Black 4 2x TP M3x6 5 9 Installation 1052 ...
Page 1071: ... Installing the Removable HDD Kit 1 2x 2x 2 3 1x 4 9 Installation 1058 ...