Belden Grass Valley Kaleido-X, Installation & Service Manual

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Kaleido-X (7RU)
Installation & Service Manual
The multiviewer now restarts.
Troubleshooting an Incomplete Upgrade
Should the upgrade dashboard report that some cards’ software upgrade failed, then
follow the troubleshooting steps below to bring the update to completion.
To bring a partially failed upgrade to completion
• If your system includes only one output card, and it failed to be upgraded, remove the
USB key, and then repeat the upgrade procedure (see Upgrading the Multiviewer Using
a USB Key , on page 171).
• If the upgrade was successful on at least one output card, then:
a Power down every output card by tilting its swivel handle, to lever the connectors
apart, and then use the handle to pull the card part way out of its slot.
b Power down the input cards, in the same fashion.
c Reseat a successfully updated output card.

This card becomes your system’s master card.
d Once the master card’s startup process has completed, reseat all other cards.
At this point, the system will recognize that the software version on some cards does
not match the master card’s version, and a
live update process will start, to
automatically bring all cards to the same version. At the end of the process, all updated
cards will automatically restart.
Verifying the Version Number
You can verify the new version number by displaying the dashboard on the monitor wall.
IMPORTANT
If you are upgrading a Kaleido-X multiviewer from version 5.00 (or
earlier) to version 5.10 (or later), and your system includes output cards
with KXO-HDM mezzanines, the mezzanines’ firmware will now be
upgraded.
Upgrading the mezzanines may take up to 20 minutes, during which time
their status LED will be orange. Once a mezzanine has completed its
firmware upgrade, the output card will restart again.
When you next upgrade your system the card and mezzanine upgrades will
take place at the same time, and no additional card restart will be required.