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176

Maintenance & Troubleshooting

Upgrading the Multiviewer Using a USB Key

3 The upgrade process begins automatically, starting with the Kaleido Software upgrade.

4 Once the Kaleido Software upgrade is complete, the firmware upgrade begins.

When the entire upgrade process has successfully completed, a red button appears at
the bottom of the dashboard on all displays that are connected to the system.

5 Click any of the

Upgrade complete

buttons to restart the system.

IMPORTANT

All cards are updated in parallel, during which time their status LEDs will be
flashing red. Do not interrupt this process. Do not insert or remove cards
while an upgrade is in progress.

Note:

Should the upgrade dashboard report that some cards’ software

upgrade could not be completed, then proceed with

Troubleshooting an

Incomplete Upgrade

Note:

When the firmware upgrade (or downgrade) process involves several

cards (for example, a fully populated expansion system), the dashboard may
still be displaying firmware upgrade progress messages while the

Upgrade

complete

button has already appeared. You can safely click the button to

restart the system at this point.

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Summary of Contents for Grass Valley Kaleido-X

Page 1: ...Installation Service Manual M808 9902 118 2018 03 05 KALEIDO X 7RU UNMATCHED PICTURE QUALITY AND LAYOUT FLEXIBILITY...

Page 2: ...viewers to use their product manuals for their own internal business use Manuals for Grass Valley products may not be reproduced or transmitted in any form or by any means electronic or mechanical inc...

Page 3: ...or to making any other equipment connections Identifies an external protective grounding terminal which may be connected to earth ground as a supplement to an internal grounding terminal Indicates tha...

Page 4: ...id or aerosol cleaners use only a damp cloth Dangerous voltages may exist at several points in this equipment To avoid injury do not touch exposed connections and components while power is on High lea...

Page 5: ...uipment Electrostatic Discharge ESD Protection Electrostatic discharge occurs when electronic components are improperly handled and can result in intermittent failure or complete damage adversely affe...

Page 6: ...ence dans le texte doit tre remplac par un fusible du m me calibre Identifie une borne de mise la terre de protection Il faut relier cette borne la terre avant d effectuer toute autre connexion l quip...

Page 7: ...endommager les connecteurs Coupez l alimentation avant de nettoyer l quipement Ne pas utiliser de nettoyants liquides ou en a rosol Utilisez uniquement un chiffon humide Des tensions dangereuses peuv...

Page 8: ...parations autres que celles qui sont d crites dans le pr sent manuel sauf si vous tes qualifi pour le faire Confiez les r parations un technicien qualifi La maintenance doit se r aliser dans un milieu...

Page 9: ...v rifiez la polarit et ne remplacez la pile que par une pile du m me type recommand e par le fabricant Mettez les piles usag es au rebut conform ment aux directives du fabricant Avant de vous d faire...

Page 10: ...EN 61000 4 5 Surge transient immunity EN 61000 4 6 Conducted disturbances immunity EN 61000 4 11 Voltage dips short interruptions and voltage variations immunity Note This equipment has been tested a...

Page 11: ...4 KX0 24Router Card Overview 24 Physical Interface 25 Kaleido X Frame Interfaces 25 Card Interfaces 28 Mechanical Installation 34 Rack Mount Installation 34 Card Installation in the Kaleido X Frame 35...

Page 12: ...ultiviewer s IP addresses 93 Changing the IP Address of a Kaleido X from the Monitor Wall 94 Network Considerations 95 TCP UDP Port Usage 95 Network Considerations for a Multiviewer Cluster 99 6 Syste...

Page 13: ...ure an ABT s Network Settings 146 Available Hardware and Software Options 149 Enabling Options 150 7 Maintenance Troubleshooting 153 System Verification 153 Verifying the Kaleido X Multiviewer Status...

Page 14: ...ascade Configuration 196 Cascade Upgrade 197 Limitations 201 9 Specifications 203 Kaleido X Inputs 203 KXI 16HSV KXI 16HS KXI 16SV KXI 16HSV3 and KXI 16HS3 203 KXA GPI GEN Card 205 KXO Dual KXO Dual3...

Page 15: ...viewer You can obtain the latest product documentation from the Documentation Library section of Grass Valley s website www grassvalley com docs multiviewers Document Number Title M770 2800 Kaleido So...

Page 16: ...capable of switching unprocessed inputs to 96 HD SD router outputs The Kaleido X 7RU system s unique mix of capabilities represents the most integrated monitoring and routing solution As a multi image...

Page 17: ...on switchers Superior display Highest quality multi image output without compression with superior on screen graphics for the most critical live monitoring applications 2304audio channels Unprecedente...

Page 18: ...ware release Card s assembly number 0792 0100 401 to 462 0792 0100 550 to 562 0792 0100 563 0792 0100 463 0792 0100 564 to 571 0792 2800 604 to 611 0792 2800 612 to 656 0792 2800 701 to 703 0792 2800...

Page 19: ...19 Kaleido X 7RU Installation Service Manual Overview of the Kaleido X System Kaleido X 7RU System Overview...

Page 20: ...ach frame up to 6 in total have access to all inputs on each frame up to 192 in total without any blocking or bandwidth limitations Using Grass Valley s XEdit software the two frames can be configured...

Page 21: ...he Kaleido X multiviewer system and its inputs and outputs Examples of the various external devices that connect to the multiviewer are also shown Kaleido X 7RU system block diagram The KXO 24Router c...

Page 22: ...22 Overview Functional Block Diagrams Simplified Signal Flow Diagram KX0 24Router...

Page 23: ...wer see also RS 422 Connection Diagram on page 214 The Kaleido Multiviewers Documentation Resource Guide which provides instructions on how to access the documentation you need to install and use your...

Page 24: ...ts These unprocessed outputs can be used to feed high quality CRT monitors test equipment such as waveform monitors as well as master control or production switchers Signals of same format are switche...

Page 25: ...the front of the frame inside the door holds the cards securely in place The Kaleido X 7RU frame incorporates the following key elements A rack mountable frame that has slots for cards and modules A...

Page 26: ...dundancy process An output card MUST be present in either Output D EXP or Output C or the system will not start Install your output cards starting with Output D EXP or Output C and then install Output...

Page 27: ...seen from the front of the frame the available slots are as follows Rear Frame Interfaces The rear of the frame holds the rear connector panels for the cards the AC power connectors and a fan for powe...

Page 28: ...coded and the card is to be used only in the corresponding frame slots with the same color See Slot Color Coding by Card Type on page 27 To make connections to these cards see Signal Connections to th...

Page 29: ...Edge Description The following diagram shows the various indicators connectors and buttons that appear on the output cards front edge The front card edge connectors are not accessible in normal use as...

Page 30: ...ting Kaleido Software is up and running Kaleido Software upgrade in progress DVI 1 Off Green Orange No input DVI input detected on Head 1 Test DVI 2 Off Green Orange No input DVI input detected on Hea...

Page 31: ...nt Edge Description The following diagram shows the indicators and button that appear at the front end of the GPI Genlock card LED Indicators The following LED status indicators are visible on the fro...

Page 32: ...SDI SD SDI and composite inputs Other cards in this series are the KXI 16HSV 3Gbps not supported the KXI 16HS and KXI 16HS3 composite inputs not supported and the KXI 16SV HD SDI not supported For mor...

Page 33: ...factory use and has no user function KXO 24Router Card The following diagram shows the various indicators connectors and buttons that appear at the front end of the KXO 24Router cards LED label LED co...

Page 34: ...has no user functionality Mechanical Installation Rack Mount Installation A Kaleido X multiviewer can be installed in a standard 19 inch rack using the appropriate screws and washers not included The...

Page 35: ...ual3 or KXO Dual or an expansion card KXO EXP If both slots Output C and Output D EXP are occupied the card in Output D EXP becomes the hardware master If the card in Output D EXP is removed the card...

Page 36: ...on the front and rear panel of the frame The GPI Genlock card is connected to the other cards in the Kaleido X frame through the frame s internal midplane See Card Installation and Replacement on page...

Page 37: ...Installation and Replacement on page 161 for instructions on installing the card and the rear panel The KXO 24Router card is connected to the other cards in the Kaleido X frame through the frame s in...

Page 38: ...PSU 7 B power supply Card Cooling Fans Some of the cards in the Kaleido X system are equipped with on board fans to ensure proper cooling of key components These fans focus the air flow provided by t...

Page 39: ...h Kaleido X 7RU frame models part numbers KXA FR7 and KXA FR7 B It ensures a vertical airflow as opposed to the standard frame cooling fan assembly whose ventilation exhaust is directed horizontally a...

Page 40: ...40 Installation Ventilation...

Page 41: ...dth limitations Using Grass Valley s XEdit software the two frames can be configured as a single system allowing Kaleido X rooms to have layouts that contain inputs from either frame The expansion car...

Page 42: ...pansion cards offer the following advantages Larger systems can be configured with any source directed anywhere Sources can be shared between frames The diagram below illustrates the types of inputs a...

Page 43: ...rom Frame A can be displayed on Frame B without any restriction and vice versa You can create and load layouts that overlap Frame A and Frame B Database Kaleido X operational data created in XEdit for...

Page 44: ...the frame s internal midplane which enables the KXO EXP card to communicate with the other cards in the Kaleido X frame External connections to the KXO EXP card are made through connectors that are fo...

Page 45: ...n normal use as they are covered by the front door of the frame They are provided for maintenance purposes or for special circumstances LED status indicators are visible on the front edge of the card...

Page 46: ...er Frame A or Frame B to synchronize genlock the two frame system For redundancy connect both Button label Function RESET Press to reboot card without removing it from frame Connector Connector type F...

Page 47: ...addresses In expansion mode a single IP address is assigned for the whole expansion system and individual IP addresses for the output cards of both frames are assigned from the same page in XAdmin Ex...

Page 48: ...labelled Kaleido X 14RU When two frames are joined the default names for all available inputs are formed by concatenating the frame name the input card and the video number For example the logical so...

Page 49: ...ining all cards from both systems Overall status entries kxFrameStatus kxFanStatus kxPowerSupplyStatus represent the overall status of both frames An expansion system malfunction is reported as a trap...

Page 50: ...age 54 Part A Physical Setup 1 Set up and configure the two standalone independent Kaleido X frames as described in the Kaleido Software User s Manual See Related Documentation on page 15 2 Open an XA...

Page 51: ...cards using the expansion cables EXP LINK 1 on Frame A to EXP LINK 1 on Frame B EXP LINK 2 on Frame A to EXP LINK 2 on Frame B 10 Power up both frames Note Be careful to install the KXO EXP R rear pan...

Page 52: ...g with all input output network and serial cables in position and Frame B should not be rebooted Prior to expansion each frame and all KXO cards normally have unique IP addresses You will use XAdmin t...

Page 53: ...using what is now the expansion system IP address 7 Click Status and options 8 Verify that status information appears for all of the cards on both frames in the expansion system see Viewing the Status...

Page 54: ...XEdit 2 When the Database Location window appears click Browse 3 Right click in the browse window and create a new folder if New Folder is not available change the Look In location and then try again...

Page 55: ...ansion system 8 Configure other settings logical sources destinations rooms layouts etc as you would for any new Kaleido X system refer to Creating and Configuring Logical Sources Managing Rooms and M...

Page 56: ...e name is the same on Frame A and Frame B it will be renamed When a database for Frame B is merged into a database for Frame A most of the information from Frame A is preserved but only some of the in...

Page 57: ...Description Calibrations tab 7 Right click the current multiviewer in the System list and then click replace with Kaleido X 14RU 8 When prompted to confirm the frame change click Yes The next message...

Page 58: ...ase backup for Frame B that was created in step 3 12 Click Open A confirmation message appears 13 Click Yes The Merge tool determines the frame type for example 7RU associated with the incoming databa...

Page 59: ...urged from the database Modifying Data in a Merged Database After having merged two databases you will end up with data that you may wish to modify either to correct missing or duplicated settings or...

Page 60: ...me B Comments System configuration NO NO Must be recreated manually prior to database merge Peripheral device settings YES NO External router settings NO NO Rooms YES YES Duplicate head assignments mu...

Page 61: ...al 2 As needed drag one or more new displays into the room 3 Assign output heads from the expansion frame to the displays You may have to temporarily move or resize full screen zones to be able to dra...

Page 62: ...ts 1 Expand the System list in the Tools pane Duplicate head assignments are shown in red text with the conflicting rooms in parentheses Note You cannot have two rooms in the expansion configuration t...

Page 63: ...display whose assignment you wish to rectify The new head assignment information appears In the System list the red text turns black 4 Repeat step 2 and step 3 until all duplicated head assignments ha...

Page 64: ...Existing Kaleido X Frames The Copy layout to window opens displaying the currently open layout on the left and the target layout on the right 3 Click and drag layout elements grouped by display head f...

Page 65: ...d check the frame and card status to make sure there are no serious problems or critical error conditions the Normal mode alarm should be green in all cases Take note of the Ethernet settings for each...

Page 66: ...TPUT D EXP of the Kaleido X that will be designated Frame B 7 Set the Frame ID switch on the rear panel to the Frame B position 8 Connect the two expansion cards using the expansion cables EXP LINK 1...

Page 67: ...A should be up and running with all input output network and serial cables in position and Frame B should not be rebooted Prior to expansion each frame and all KXO cards normally have unique IP addres...

Page 68: ...roblems or error conditions In particular the Cable crossed and Cable plugged alarms on the KXO EXP cards should be normal green Notes You may see messages on the monitor wall warning you that KX0 hea...

Page 69: ...r layouts their respective router cards are not automatically shared between the system s Frame A and Frame B To be able to choose a source from one frame and send it to a router output on the other f...

Page 70: ...uter logical router and then click its first level XEdit automatically created one physical router for every router card In a factory default configuration the KX Router logical router also includes a...

Page 71: ...er the router cards must be connected by their own router expansion cables IN to OUT between cards in the same slot in each frame The cabling connections must then be described in XEdit 5 Click the In...

Page 72: ...s appear beside the card you connected to 8 Click in the white column beside Expansion output and choose the input option that matches your actual cabling connections from the list 9 Repeat for FRAME...

Page 73: ...luding the one for Output Expansion Slot D which should follow in sequence from those for Slots A B and C 7 Power down Frame A and Frame B 8 Remove the expansion cables and cards 9 Power up Frame B th...

Page 74: ...hat they correspond to the standalone operation of the frames If you have existing backup copies of the standalone frames 1 Open XEdit 2 Import the backup database for Frame A 3 Export the database to...

Page 75: ...ndalone system that reflects the physical configuration of Frame B 8 Create a backup of the modified database The file name should correspond to Frame B for example FrameB_DatabaseBackup zip 9 Export...

Page 76: ...g the Status of an Expansion Frame Included in this list is detailed information and alarm statuses for the expansion cards The serial number for each of these cards is also displayed Click to expand...

Page 77: ...ed from one of the frames the result is identical to that of losing inter frame connectivity as described above Expansion cards are hot swappable A complete reboot of the card takes approximately 10 s...

Page 78: ...rd in the dashboard on the monitor wall 6 On the System Configuration page clear the Enable expansion check box 7 Click Save and then click Apply settings in the sidebar Frame B automatically reboots...

Page 79: ...about two to three minutes 18 Open XAdmin again using the IP address of the expansion system 19 Verify that Frame A is working correctly and that there are no errors reported on the Status and Options...

Page 80: ...tly and that there are no errors reported on the Status and Options page At this point Frame B is operating independently but using its own copy of the expansion system database You can now join anoth...

Page 81: ...g Diagram The following diagram shows a basic Kaleido X 7RU system configuration with a single Kaleido X 7RU feeding 8 monitor wall displays The Kaleido RCP2 if available would be located on the produ...

Page 82: ...is horizontal and you can read the connector labels normally the connectors located at the right hand side are the Head 1 connectors and the connectors located at the left hand side are the Head 2 co...

Page 83: ...IN 1 BNC Time code input 1 LTC IN 2 WECO Time code input 2 LTC IN 3 WECO Time code input 3 ETHERNET RJ 45 100 Base T Ethernet connection USB USB A Connect a mouse keyboard or USB key for Kaleido Softw...

Page 84: ...re as shown in the following diagrams Connector label Connector type Function GPI A 1 24 DB 50 female GPI A input output bidirectional connections GPI B 1 24 DB 50 female GPI B input output bidirectio...

Page 85: ...and 6 negative terminal connections that correspond to each pin position For GPI outputs terminals identified as N and P are used only For GPI inputs terminals identified as GND and P are used only C...

Page 86: ...ted on the KXO 24Router R rear panel The connectors located on the KXO 24Router R rear panel are shown in the diagram and described in the table below P Positive N Negative GND Ground Connector label...

Page 87: ...label Connector type Function OUT 1 to OUT 24 BNC Reclocked video outputs 1 to 24 IN Lanelink 12X 24 SDI signals from a router in another Kaleido X frame OUT Lanelink 12X 24 SDI signals to a router i...

Page 88: ...the network and other connections as shown in the cabling diagram see Cabling Diagram on page 81 Connect a client PC the Kaleido RCP2 one or more Audio Bridge Terminals and every output module to a d...

Page 89: ...ar on the displays The startup is completed when the CPU LEDs of the output cards second LED from the top are solid green IMPORTANT There are two different models of 7RU frames and two models of power...

Page 90: ...ng the Mosaic Output Resolution To set a display s output resolution from the monitor wall 1 Connect a mouse to an output card s USB connector See Troubleshooting with the card s front edge USB connec...

Page 91: ...e Default DVI resolution list 3 Click OK The output resolution is adjusted accordingly Enabling EDID Auto Detection from the Monitor Wall To enable EDID auto detect for a display 1 Right click the mon...

Page 92: ...92 Multiviewer Cabling Enabling EDID Auto Detection from the Monitor Wall 2 Select the Use detected monitor resolution check box 3 Click OK...

Page 93: ...settings are 100 Mbps full duplex Assigning an IP Address to Each Device in your System Multiviewers and most peripheral devices that are part of a Kaleido X system communicate through a TCP IP networ...

Page 94: ...he appropriate boxes 6 Type the required addresses for all outputs 7 Click OK 8 When prompted to restart the system to apply your changes click Yes The new configuration will become effective once the...

Page 95: ...o mechanism provided for changing the default settings Port Used for Transport Notes 443 HTTPS TCP Used by XAdmin for secure access 7 HTTP TCP Used by XEdit for ping probing 80 TCP Used by XEdit and X...

Page 96: ...ion 8084 TCP Internal communication 8085 TCP Internal communication 8086 TCP Internal communication 8087 TCP Used for debugging purposes 8090 TCP Web service 32769 TCP filenet rpc 5120 UDP On multicas...

Page 97: ...Notes 25 SMTP TCP Simple Mail Transfer Protocol for e mail alerts 8851 Alpermann Velte TCP Used to obtain information from Plura Alpermann Velte Studio Production Timer SPT systems 5100 GPI 1501 TCP U...

Page 98: ...in XEdit you can choose any UDP or TCP IP port to use for communications between the multiviewer and an external router Port Used for Transport Notes 161 SNMP UDP Used for SNMP Simple Network Manageme...

Page 99: ...and try again later when all cluster members are available However in the advent that such a change was made by mistake or that it as been forced for some reason you will have to repair the broken cl...

Page 100: ...100 IP Network Setup Network Considerations for a Multiviewer Cluster...

Page 101: ...connectivity to the multiviewer you can use XEdit to modify layouts and settings directly on the multiviewer or you can work locally on the computer and then export your changes to the multiviewer If...

Page 102: ...iviewer s Home Page To install XEdit from your multiviewer s home page 1 With your PC open a Web browser window and type the multiviewer s IP address in the address bar The multiviewer s home page app...

Page 103: ...hortcuts are added to your desktop and to the Start menu under All Programs If you have Windows 8 1 or Windows 8 XEdit will appear on your desktop in the Apps view with all the other applications on y...

Page 104: ...case a message will appear to confirm the font update and instruct you to restart the application Click OK to continue and then open XEdit again by using the shortcut on your desktop in your Apps view...

Page 105: ...106 If you have been using XEdit versions earlier than 7 20 you may want to uninstall them by clearing the Java cache on your PC or laptop See Uninstalling XEdit Version 7 11 or Earlier on page 106 N...

Page 106: ...ears 4 Click Uninstall This removes XEdit including all shortcuts launchers and other elements that were installed with it from your system Uninstalling XEdit Version 7 11 or Earlier To uninstall XEdi...

Page 107: ...allow you to run the file directly Depending on your browser s security features warnings may appear which you may safely dismiss 3 Unless your browser let you run the file and you chose to do so nav...

Page 108: ...thin your multiviewer system in addition to the KX Router logical router 4 In Router Control click the router you want to control and then click Open Depending on your Windows Firewall settings a secu...

Page 109: ...art screen see page 107 or from the Start menu Whenever you install a new version of the Kaleido Software on the multiviewer the next time you open Router Control your installed copy of the applicatio...

Page 110: ...wser prompts you to save an executable file to your hard drive Kaleido__SignalPathViewer windows32 online exe1 This file is an online installer which will download Signal Path Viewer from your multivi...

Page 111: ...indows 8 Signal Path Viewer will appear on your desktop in the Apps view with all the other installed applications on your PC Windows 8 1 or in your Start screen Windows 8 Once the installation has co...

Page 112: ...from the multiviewer Signal Path Viewer remains on your PC or laptop and can be launched from the shortcut that was added to your desktop Apps view Start screen see page 111 or from the Start menu Wh...

Page 113: ...113 Kaleido X 7RU Installation Service Manual 4 Click Uninstall This removes Signal Path Viewer including all shortcuts and other elements that were installed with it from your system...

Page 114: ...different between the Kaleido Software version on the multiviewer and the XEdit version on your PC Click Yes to the Software Version Check screen There is a compatibility problem if the major version...

Page 115: ...mpatibility view see Enabling the Compatibility View in Internet Explorer on page 125 Opening XAdmin from a Browser To open XAdmin from a browser 1 Open a Web browser window and enter the multiviewer...

Page 116: ...on area on the left side of the page Registering your Multiviewer s Security Credentials with your Browser When you open your multiviewer s home page or try to access XAdmin your browser may report a...

Page 117: ...ice Manual To register your multiviewer s security credentials with Firefox 1 Click I understand the Risks at the bottom of the page The message expands 2 Click Add Exception 3 In Add Security Excepti...

Page 118: ...lient applications without seeing the warning This will remain effective until the multiviewer s IP address is changed in which case you will need follow the procedure again Suppressing certificate er...

Page 119: ...119 Kaleido X 7RU Installation Service Manual Internet Explorer s security warning Chrome s security warning...

Page 120: ...als with Internet Explorer 1 Click Continue to this website not recommended The address bar now indicates the certificate error 2 Click Certificate error 3 In Untrusted Certificate click View certific...

Page 121: ...121 Kaleido X 7RU Installation Service Manual 5 In Certificate Import Wizard click Next 6 In Certificate Import Wizard click Place all certificates in the following store and then click Browse...

Page 122: ...ration Registering your Multiviewer s Security Credentials with your Browser 7 In Select Certificate Store select Trusted Root Certification Authorities and then click OK 8 Back in Certificate Import...

Page 123: ...123 Kaleido X 7RU Installation Service Manual 9 Click Finish A security warning appears...

Page 124: ...en your browser again You should now be able to access XAdmin from your multiviewer home page without ever seeing the security warning again unless the multiviewer s IP address is changed in which cas...

Page 125: ...Options page 1 To enable the compatibility view for your multiviewer s XAdmin Web client Click the Compatibility View button at the end of your browser s address bar XAdmin s Status and Options page a...

Page 126: ...126 System Configuration Enabling the Compatibility View in Internet Explorer The Compatibility View mode will remain enabled for this multiviewer as long as its IP address does not change...

Page 127: ...n area on the left side of the page The Access Control page appears 3 Type the password you want to enforce in both the New password and the Confirm boxes The password must contain between 6 and 20 al...

Page 128: ...and Options page appears 9 Click Log out when you are ready to close your session A confirmation message appears 10 Click OK The login page appears Only authorized users have access to XAdmin Changin...

Page 129: ...rmation message appears 5 Click OK to close the message window The Apply settings button becomes available 6 Click Apply settings XAdmin must upload the password to the multiviewer for the password ch...

Page 130: ...ccess control in the navigation area on the left side of the page The Access Control page appears 3 Click Disable access control A confirmation message appears 4 Click OK to close the message window a...

Page 131: ...iewer Double click the Signal Path Viewer shortcut on your desktop The application automatically connects to your multiviewer and the Signal Path Viewer panel appears Viewing a Multiviewer s Status In...

Page 132: ...status indicator and input signal status indicators You can identify which output card currently assumes the software master role and is thus assigned the multiviewer s IP address by looking for the...

Page 133: ...iviewer sinputand output cards partialview For more information about Kaleido Software options see Available Hardware and Software Options on page 149 5 If your system supports a GPI interface check t...

Page 134: ...rmation Notes The KXA GPI GEN card with support for GPI is standard on the Kaleido X 7RU and optional for the Kaleido X 4RU In the case of a Kaleido X 4RU PSU statuses are not available and the fan st...

Page 135: ...eading row and within the detailed status information Status and Option page for a Kaleido X 7RU multiviewer Configuring a Multiviewer s IP Date and Time Settings with XAdmin To change your system s I...

Page 136: ...the date and time settings as required Clocks in your layouts will then display date and time in the applicable format 6 Enter the appropriate IP information frame or card IP addresses network mask a...

Page 137: ...11 Click OK If you have changed the multiviewer s IP address you will need to edit the XAdmin URL in your Web browser s address bar in order to log on to the multiviewer again Note As required by the...

Page 138: ...our control knobs in the CHANGE area to set the new address The current address is displayed in the CURRENT box for reference and the new address you are setting appears in the MODIFIED box as well as...

Page 139: ...s KX1 and KX2 are configured as a cluster and ROOM1 includes displays fed by both multiviewers then both KX1 ROOM1 and KX2 ROOM1 will be listed To determine the one you should select review the follow...

Page 140: ...is not selected already and then push SELECT The room s monitor wall control panel appears on the right hand screen with the ASSIGN CHANNEL category selected If a mouse is connected to the RCP 200 th...

Page 141: ...n a source to a monitor located in a part of the layout that belongs to a different member of the cluster or cascade You only need to do this once for every multiviewer that is part of a cluster or ca...

Page 142: ...tic IP address 10 0 3 191 Assigning a static IP address to the Kaleido RCP2 To assign a static IP address to the Kaleido RCP2 1 Press and hold the ENTER button until the ESC button lights up to displa...

Page 143: ...o move up in the list or the 8 key to move down the list 4 When the appropriate room name is highlighted press ENTER to accept the new selection 5 When prompted log on to the selected room See Logging...

Page 144: ...procedure To log on to a Kaleido Multiviewer system from the Kaleido RCP2 1 Press the LOGIN key The following message will appear on the LCD display LOGIN Position Admin 2 Press ENTER to select Admin...

Page 145: ...ect to the multiviewer s input modules To configure the IP address and other network settings of the ABT 1 Connect a PC to a switch 2 Referring to Configuring a Client PC to Configure an ABT s Network...

Page 146: ...tion See Related Documentation on page 15 Configuring a Client PC to Configure an ABT s Network Settings The client PC that you will use to communicate with the Kaleido X via XAdmin and XEdit and the...

Page 147: ...confirmation type the password or provide confirmation The Properties window for the selected network adapter opens 4 On the Networking tab under This connection uses the following items click Interne...

Page 148: ...xample if the ABT s IP address is 10 0 3 190 then the IP address of your client PC could be 10 0 3 1 If you are unsure contact your network administrator 7 Type a subnet mask in the same range as that...

Page 149: ...Subtitling WST metadata is activated as a single option Dolby E KXS Dolby Dolby metadata extraction license One Dolby E option key is needed per input card Embedded Audio KXS HD EMB HD SD SDI embedded...

Page 150: ...you want to enable an option 4 Locate the entry for the option you want to enable For example to activate the Extraction of CC Subtitling and XDS metadata option CC XDS Option for an input card you w...

Page 151: ...151 Kaleido X 7RU Installation Service Manual Once the option is enabled the license key is displayed and a Disable button replaces the Enable button...

Page 152: ...152 System Configuration Enabling Options...

Page 153: ...IP address in the address bar The Kaleido Multiviewer home page appears 2 Click the XAdmin button 3 If you see a security warning or a certificate error message then see Registering your Multiviewer s...

Page 154: ...ge appears displaying a list of all cards and their statuses Cards are presented in the order they appear from left to right when looking at the front of the chassis The card heading shows the card ty...

Page 155: ...Refresh button to make sure the data displayed for the selected card is up to date Click the Reset card button at the end of a card s heading row to reset the card remotely directly from your Web brow...

Page 156: ...rifying the Kaleido X Multiviewer Status 8 Review the enabled card options and make sure that no card status error is reported Note See Available Hardware and Software Options on page 149 for more inf...

Page 157: ...llation Service Manual In the case of a Kaleido X 4RU fan status information for the frame is listed with the master output card s information 1 1 PSU status information is not available in XAdmin for...

Page 158: ...The other statuses should all be normal although if you left the door open when checking the card LEDs you may see a warning next to Chassis door open status Verifying the Kaleido RCP2 To verify that...

Page 159: ...selected layout appears on the room displays Customizing Layouts Logical Sources and other Kaleido IP Elements Refer to the Kaleido Software User Manual to learn how to customize the Kaleido IP to su...

Page 160: ...l 3 On the menu point to Monitor wall if you clicked a monitor and then click Show dashboard A small window appears in the bottom right corner of the display revealing the frame IP address and the sys...

Page 161: ...out of the slot at the left side 3 Pull the ends of the two extractor handles out and away from the center of the card levering it out of its connector 4 Grasp the extractor handles and pull the card...

Page 162: ...e supply may be replaced without removing the Kaleido X from service Access the power supplies by opening the front door of the frame The two power supplies are located at the top above the card slots...

Page 163: ...ocate the two power supplies at the lower right side 2 Undo the threaded fastener at the upper right side of the supply to be removed 3 Pull on the bracket holding the fastener it rotates down and bec...

Page 164: ...the frame s sockets and the power supply will go in no further 4 As the supply reaches its final position the spring loaded fastener at the left hand side of the supply will engage the frame securing...

Page 165: ...the fan assembly 1 Position the assembly in the opening 2 Slide the assembly into the opening so the four captive screws line up with their receptacles and the connectors mate with their plugs Instal...

Page 166: ...may be cleaned without removing it from the door To clean the air filter 1 Remove the door from the frame by opening it and lifting it straight up 2 Place the door flat on a work surface with the insi...

Page 167: ...en XAdmin See Opening XAdmin on page 114 The XAdmin Status and Options page appears 2 Click the Help support link in the navigation pane The Technical Support page appears 3 Click system snapshot The...

Page 168: ...KXO Dual3 output cards have new hardware components that are not compatible with some earlier Kaleido Software versions This also may apply to older cards should they be refurbished or repaired to a...

Page 169: ...y recommends you make a backup of the individual databases for every cluster member before upgrading from a pre 8 70 or pre 6 50 version to version 8 70 or 6 50 or higher respectively Virtual alarms u...

Page 170: ...USB key not supplied and a mouse to perform an upgrade of the Kaleido Software system The USB key should be USB2 0 compliant have a capacity of at least 1GB and must be formatted using the FAT32 file...

Page 171: ...is no longer used If prior to the upgrade the Occurrences parameter was set to a value other than 1 then you will need to revise the Set duration value after the upgrade to take this change into acco...

Page 172: ...cation uses the SAM Snell Pro Bel SW P 08 protocol then adjust its configuration so that it refers to KX Router s logical router matrix ID Refer to Configuring a Multiviewer s Internal Router in the K...

Page 173: ...tiviewer model Kaleido X 5 When prompted to select a type of update click Smart update recommended 6 If the Select USB Drive window appears click the letter corresponding to the USB key you inserted i...

Page 174: ...to upgrade the Kaleido system software and firmware The multiviewer should be powered up with an active monitor wall display You will need access to the monitor wall to observe the progress of the up...

Page 175: ...can click the Details button to view more information The button label alternates between Details and Hide Note If nothing happens very that you have loaded onto the USB key the correct Kaleido Softwa...

Page 176: ...ANT All cards are updated in parallel during which time their status LEDs will be flashing red Do not interrupt this process Do not insert or remove cards while an upgrade is in progress Note Should t...

Page 177: ...tem s master card d Once the master card s startup process has completed reseat all other cards At this point the system will recognize that the software version on some cards does not match the maste...

Page 178: ...on Number for a Kaleido Modular Multiviewer To display the system s version number on the Densit control panel 1 Press the Select button on the front edge of the Kaleido Modular card The Status LED on...

Page 179: ...r than 5 22 If you are downgrading a multiviewer from version 5 10 or later to version 5 00 or earlier and your system includes output cards with KXO HDM mezzanines you will need to reseat these cards...

Page 180: ...n or no current is drawn from it PSU A 48 V Fuse PSU A fuse is blown PSU B 48 V Fuse PSU B fuse is blown Duplicate IP Address Detected Another equipment on the network shares the same IP address as an...

Page 181: ...continue checking the Firmware version This message will appear if duplicate IP addresses are detected between different KXO cards in the frame As long as this is the case no upgrade is possible You m...

Page 182: ...version 3 00 The upgrade will not be permitted on any card in the frame until these cards are removed from Frame B To upgrade these cards transfer them to Frame A Cannot continue the upgrade until ca...

Page 183: ...es have a green dot Purchase and install a license for each card as required Contact Technical Support for more information and see Available Hardware and Software Options on page 149 See Grass Valley...

Page 184: ...use if possible as this procedure can cause multiviewer outage In an attempt to restore multiviewer operation and to perform fault isolation procedures you can swap the position of a power supply arou...

Page 185: ...und the card s assembly number use the table in Kaleido Software Minimum Version Compatibility on page 18 to find the amount of factory installed memory If the a Kaleido X output card was factory ship...

Page 186: ...2 Open the folder where you extracted the system snapshot and notice that it contains a number of subfolders whose name starts with kxslot There is one such folder for each output card For example th...

Page 187: ...order a memory upgrade kit Note down the card s serial number you will need to remember which card s need the memory upgrade when you receive the new RAM modules 8 Repeat the procedure for every outp...

Page 188: ...he memory module in place 5 Pull the memory module away from the card at a 45 degree angle To install the replacement memory module on the KXO Dual card 1 Insert the replacement memory module at a 45...

Page 189: ...ing practices Do not dispose of batteries in a fire as they may explode Batteries may explode if damaged or overheated Do not dispose of batteries as household waste Do not dismantle open or shred bat...

Page 190: ...190 Maintenance Troubleshooting Disposal and Recycling Information...

Page 191: ...ulting output to the monitor wall Unlike the cluster whose purpose is to increase the number of output heads in a room the hybrid cascade not only increases the maximum number of inputs that can be di...

Page 192: ...heads connect the second DisplayPort output on the Kaleido IP to the second DVI input on the Kaleido X 3 Connect the appropriate outputs on the Kaleido X to one or two monitor wall displays depending...

Page 193: ...viewer or change its IP address while the other member of the cascade is unavailable remove it from the cascade configuration first and then add it again after you made the required change You will th...

Page 194: ...head order in your physical configuration To configure a cascade room 1 In XEdit while connected to the Kaleido X open the room you wish to configure Notes The system type is automatically adjusted ba...

Page 195: ...cascade room all logical sources from all the multiviewers associated with this cascade room are available When you save a Kaleido IP Kaleido X cascade layout any changes are automatically propagated...

Page 196: ...air the cascade configuration 1 In XEdit connect to System B the multiviewer that was unavailable when the change was made once it is available again 2 In the Description Calibrations tab remove Syste...

Page 197: ...te process you can start updating the other without waiting for the restart to be completed To upgrade a Kaleido IP Kaleido X cascade system 1 Load an empty layout on the monitor wall or make sure tha...

Page 198: ...of the page The Upgrade page appears 5 Click Choose a package to upload A file chooser window appears Internet Explorer users If the page remains blank then see Enabling the Compatibility View in Int...

Page 199: ...ll select it and then click Open The selected file is uploaded to the Kaleido IP This may take a few seconds 7 Once the upload has completed click Apply update While the upgrade is taking place you ca...

Page 200: ...d save the log to your hard drive as a text file 9 Click Restart unit The system prompts you to confirm 10 Click Yes to proceed Your multiviewer will shut down and then start again This may take a whi...

Page 201: ...are subject to the following limitations Full screen layouts are not supported Changing a display resolution from the monitor wall menu is not supported and will break the underlying cluster s integr...

Page 202: ...n the case of a cascade system monitor wall functions performed via the associated buttons on a Kaleido RCP2 or RCP 200 ASPECT RATIO UNDERSCAN FULL SCREEN etc only work in parts of the layout associat...

Page 203: ...wo fields if the video inputs are genlocked and two or three fields if the video inputs are not genlocked Signal inputs require BNC connectors Composite Inputs KXI 16HSV3 KXI 16HSV KXI 16SV Signal NTS...

Page 204: ...e length 100 m 328 ft Belden 1694A 3G SDI Inputs KXI 16HSV3 KXI 16HS3 Signal 4 2 2 SMPTE ST 424 2006 2 97 2 97 1 001 GBps Formats SMPTE ST 425 2008 level A and level B single stream 1080p50 1080p59 94...

Page 205: ...5 up to 128 channels 64 AES Cable length 250 m 820 ft Belden 1694A Connector BNC Reference Inputs Supported formats SMPTE ST 170 SMPTE ST 318 ITU 624 4 BUT 470 6 PAL and NTSC composite sync SMPTE ST 2...

Page 206: ...mpedance 10 k Connector WECO www weco ca Plug in Screw Connector System for Printed Circuit Boards Type 930 HFL DS 930 931 HSL IN Inputs Future Use Connector Lanelink 12X custom cable RGBHV Outputs Si...

Page 207: ...ngth 100 m 328 ft Belden 1694A Alignment jitter 100 KHz 0 2 UI Timing jitter 10Hz 1UI Connectors BNC 3G SDI Ouputs Signal SMPTE ST 424 2 97 2 97 1 001 Gbps Formats 1080p50 1080p59 94 Audio SMPTE ST 29...

Page 208: ...s Formats 525 and 625 Cable length 250 m 820 ft Belden 1694A Alignment jitter 100 KHz 0 2 UI Timing jitter 10Hz 1UI Connectors BNC HD SDI Outputs Signal 4 2 2 SMPTE ST 292 C 1 5 Gbps Supported resolut...

Page 209: ...tor 5 to 12 VDC Input mode Pull up voltage 2 3 Volts Source current 2 mA when input shorted Low level activation 0 8 Volts max Over voltage 25 Volts max Output mode Contact closure current 50 mA max R...

Page 210: ...32 F 77 F ambient Storage humidity 90 RH non condensing Functional humidity 65 RH non condensing Weight bare frame including fan 16 kg 35 lbs Weight typical configuration 2 power supplies 1 fan 3 card...

Page 211: ...es HRS 1801 No HCO 1821 HCO 1822 Grass Valley Miranda NVISION NVEP NV9000 Deprecated NP0017 1 Yes NV9000 system controllers NVEP NV9000 Port Takes NP0017 2 Yes NVEP NV9000 Device Takes NP0017 3 Yes NV...

Page 212: ...rations only 2 To be used in most cases Supports native locks and aliases from router provided system controller has NV9000 router control system version 6 0 6 or later 3 To be used in very specific s...

Page 213: ...ogical router the device or application must support the NVEP Router NP0016 protocol The supported communications protocols are listed in the following table with an indication of the supported connec...

Page 214: ...e RS 422 ports each have an RJ 45 connector in order to preserve space on a busy panel The RS 422 interface specifies a DE 9 connector so if you are using this interface you will require a DE 9 to RJ...

Page 215: ...215 Kaleido X 7RU Installation Service Manual...

Page 216: ...tain a local phone number for the support center nearest you consult the Contact Us section of Grass Valley s website www grassvalley com An online form for e mail contact is also available from the w...

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