Altigen AltiWare OE 4.6, Administration Manual

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Software Installation
AltiWare OE System Installation & Administration Manual 3-9
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• After upgrade, all extensions belonging to workgroup(s) will be set as
agents and be placed in the logout state.
• User must register new licenses while installing OE 4.6.
Upgrading from OE 4.5/4.5A to OE 4.6
• All OE 4.5/4.5A licenses will be carried over except for obsolete
licenses (Contact Advantage, Session), which will be removed during
the upgrade process to OE 4.6.
• Registration is required for the upgrade.
• If OE 4.5 Contact Advantage license is installed prior to the upgrade,
the following licenses will be granted:
— 10 Agent Seat
— 10 AltiAgent Client Session
— 1 AltiSupervisor Client Session
— 1 AltiView Site License
— AltiServ Contact Center license
• After upgrade, all extensions belonging to workgroup(s) will be set as
agents and be placed in the logout state.
• The package will not include a system key.
For step-by-step instructions on the upgrade process, refer to page 3-17.
Lost Licenses
AltiGen views a registered license key as the right for the system registered
under to have access to the feature. If a license key or system key is lost, it
is the responsibility of the party who purchased the item. The policy for
replacing any lost software licenses or system keys is to repurchase the
software.