Altigen AltiWare OE 4.6, Administration Manual

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Audio Peripheral Configuration
11-2 AltiWare OE System Installation & Administration Manual
Configuring Music On Hold and Recorded
Announcements
Callers will hear the music or recorded announcement configured in Audio
Peripheral Configuration only if the user places the caller on hold by
pressing FLASH or LINK. If the user presses HOLD (except on the Alti-
IP 600), the caller hears nothing.
To configure music on hold:
1. Open the Audio Peripheral Configuration window as discussed in the
previous section.
2. Select the check box, Enable Callers on Hold or in Queue to Listen
to Music or Recorded Announcement.
3. Select the Quantum or Triton Analog Station board number to which
the audio equipment is attached.
Playing Music from a File for Music On Hold
The system can be set up to play music on hold from a custom file (and
replaces the system’s default music on hold file). This file is located at
\altiserv\phrases\Music\MusicOnWaiting.
Notes:
• A 30-port IP Board is required
• There can only be ONE system default Music On Waiting file, which
must be in 32K AltiGen ADPCM format.
• The default music on hold file can be replaced with AltiGen’s ADPCM
format. To convert a .wav file to AltiGen ADPCM format, run
wav2alt.exe (available at AltiGen’s web site). Once the .wav file is
converted, rename the file to “MusicOnWaiting” and replace the
default music file with this one.
To play music from a file:
1. Make sure a 30-Port IP board is installed in the system.
2. Stop AltiGen Switching Service.
3. Replace the MusicOnWaiting file located at
c:\altiserv\Phrases\Music with the desired file.
4. In the Audio Peripheral Configuration window, select the Enable
Callers on Hold or In Queue to Listen to Music or Recorded