Call Accounting Report Formats
AltiWare OE System Installation & Administration Manual
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RTM Data Schema
Table 4: RTM Data Format
Database
Element
Definition
Type
Specification/
* CDR Client Field
Workgroup Data
NodeID
Server ID (System ID) assigned
to an AltiServ system in
AltiAdmin
ULONG
value: 1–100
Date
Day information
ULONG
* Time value
Time
Time interval
short
minutes
* Period value
WGNum
Workgroup Number
UCHAR
(8)
MaxWaitT
imeInQ
Longest waiting time in queue
during searched time interval
short
*Queue is not an
accumulated value; it
is recorded at a
specific point in time.
PeakQLen
gth
Maximum queue length since
midnight
short
PeakWaitT
imeInQ
Maximum queued time since
midnight
ULONG
QLength
Number of calls routed into the
queue; if a call is recycled into
the queue after RNA, the count is
increased
short
* Calls in Queue
DurationIn
Q
Time calls waited in queue
during searched time interval
before being abandoned or
answered
ULONG
*It is not an
accumulated value, it
is recorded at a
specific point in time.
NumInCall
Calls answered by an agent; if a
call is forwarded to and answered
by multiple agents, the count is
increased
short
* Calls Answered
Summary of Contents for AltiWare OE 4.6
Page 64: ...Key AltiServ Characteristics 1 30 AltiWare OE System Installation Administration Manual ...
Page 248: ...Outgoing Call Blocking 7 22 AltiWare OE System Installation Administration Manual ...
Page 324: ...Phrase Management 10 14 AltiWare OE System Installation Administration Manual ...
Page 330: ...Feature Tips 11 6 AltiWare OE System Installation Administration Manual ...
Page 386: ...Configuration 16 6 AltiWare OE System Installation Administration Manual ...
Page 414: ...AltiWeb Security 18 24 AltiWare OE System Installation Administration Manual ...
Page 424: ...DINA Manager 19 10 AltiWare OE System Installation Administration Manual ...
Page 502: ...G 12 AltiWare OE System Installation Administration Manual ...