Altigen AltiWare OE 4.6, Administration Manual

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Basic Call Router & Call Router Advanced
AltiWare OE System Installation & Administration Manual 20-19
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Enter the workgroup extension as the WorkGroup ID and password,
and enter the virtual extension’s password. In the field for Default
Wait Time in Queue, type in the desired minutes. (By default, the
Extension ID field is grayed out.)
• Delete button - click Delete to remove the selected workgroup from
the display.
• Change Default Wait Time (in Call Router Advanced only) - click
this button to change the default wait time associated with the work-
group queue.
Note: The workgroup to which incoming trunk calls will be routed via
Call Router must be assigned to the Auto Attendant whose Action
is set to “Avd - Data Directed Routing,” with Application set to
the virtual extension you use to start Call Router. For further
information on configuring Auto Attendants, refer to “Auto
Attendant Configuration” on page 10-1 and the AltiAPI
Programmer Guide.
If you want to announce queue status to callers (Target action of
any routing rule is “Play WG Queue Status,”) complete the Virtual
Extension ID and Virtual Extension password fields using the
workgroup agent extension (and its password) specified in the rule.
To log on to multiple workgroups:
• Click Add again and enter the next Workgroup ID and Password.