Altigen AltiWare OE 4.6, Administration Manual

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18-14 AltiWare OE System Installation & Administration Manual
Customizing Contact.htm
You can use the Contact.htm page to collect caller information, and then
automatically direct the call to a specific extension. This caller information
is then displayed on the agent’s screen.
To alter form data:
Using Notepad or another html editor, modify Contact.htm source code as
follows:
1. Change the ServerIP.
Set the value of the ServerIP to the IP address of the server on which
AltiWare resides.
<input type="hidden" name="ServerIP" value="206.111.153.203">
2. Set DialPad visibility.
By default, the code in contact.htm is set to show the Dial Pad (
value
= "1" ) and not to dial a specific number ( value = "" ). To hide the Dial-
Pad, change the values as shown below:
Hide DialPad, Autoconnect to Extension 300
<input type="hidden" name="Extension" value="300"><input
type="hidden" name="DialPad" value="0">
Show DialPad, Let Caller Dial Extension
<input type="hidden" name="Extension" value=""><input
type="hidden" name="DialPad" value="1">
3. Alter the data collection fields.
Shown below is the form row that collects the caller’s full name.
Copy, modify, or delete variables to your company’s specifications.
<tr>
<td align="left" width="128" bgcolor="#CCFF99">
<b><small><font face="Verdana">Customer Name&nbsp;</font></
small></b></td>
<td width=22 align=left></td>
<td align=left width=282>