Altigen AltiWare OE 4.6, Administration Manual

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Extension and Group Configuration
AltiWare OE System Installation & Administration Manual 8-35
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Setting the Type of Notification
There are three options for sending the notification or reminder message:
phone, pager, or extension.
To use the Extension option, select the Extension radio button, then type
the extension number into the text box. For the Phone and Pager options,
first specify the trunk or route access code using the drop-down list next to
the Extension radio button. The Any option means to locate any available
trunk. Then type in the number with all relevant dialing prefixes other than
the trunk code, using a maximum of 80 digits.
Note also the following considerations:
• Using the Phone option, see “Outcall to Cellular or PCS Phone
Numbers” on page 8-35.
• For the Pager option, the system calls the specified pager number and
then dials the system main number (as set in the System Configuration
General window), which is then displayed on the user’s pager.
For the operator-assisted paging function, the operator phone number
and the pager number must be entered in the <phone
number>*<pager number> format. For example, if the phone
number to call the pager operator is 7654321 and the pager number to
page the user is 12345678, the notification outcall number that needs
to be entered is 7654321*12345678. When the pager operator answers
the Message Notification call, AltiServ announces the pager number
and the System Main Number (as configured on the General
window of System Configuration), which will be displayed on the
user’s pager. The operator is also given the option to repeat these
numbers by pressing ‘#’.
Outcall to Cellular or PCS Phone Numbers
When an outcall is made by the system (for One-Number-Access, Mes-
sage Notification, Zoomerang, Call Forwarding, etc.) to a cellular or PCS
phone, it may ring the phone once but not necessarily present the call and
make a connection. This will happen if the ringback tone played by the
cellular service provider does not confirm to standard ringback tones. To
work around this problem, instruct users to append a few commas (,) to the
outcall (cellular) number when entering it. Each comma provides a one
second pause.