Altigen AltiWare OE 4.6, Administration Manual

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Extension and Group Configuration
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Setting the Audio Peripheral Options
In the group view of the Group window, you can also set audio peripheral
options—which greetings and updates to use, and so forth. For each group
you can either use the system default audio peripheral configuration or you
can set up a custom configuration.
The default audio peripheral setup is discussed in “Additional Setup” on
page 11-1. Custom configuration involves choosing other phrases—a
function set with the Auto Attendant as discussed in Chapter 10, Auto
Attendant Configuration.
You can also use Apply to to apply the configuration to one, some, or all
groups.
Setting Group Automatic Login/Logout
In the Group window, you can set options for automatic login/logout of
group members whenever the system is restarted. Use the drop-down list to
select from the following:
— Keep Login Status
— All Login (not supported for workgroups)
— All Logout
Handling Queue Overflow
In the workgroup view of the Group window, you can also set options for
handling long queues or long wait times for callers. When a queue exceeds
a set number of calls, or callers are waiting beyond a set length of time, calls
are automatically forwarded to an Auto Attendant, voicemail box,
extension, or outside number.
To set options for handling call overflow:
1. In the Queue Overflow Handling field group, set options for queue
length and wait time. You can set one or both of these.
2. Set a call forwarding destination if the queue length and wait time
settings are exceeded. If this option is not enabled, calls will go to the
workgroup’s voicemail.
Note:
If you choose an extension, this can be the same workgroup
extension or another workgroup.
You can use Apply to to apply the configuration to one, some, or all
groups.