Altigen AltiWare OE 4.6, Administration Manual

Page: 399 / 518

AltiWeb
AltiWare OE System Installation & Administration Manual 18-9
1
8
.
A
lt
iW
eb
Customizing Contactaltigen.htm
You can use the Contactaltigen.htm page to collect caller information, and
automatically direct the call to a specific extension. This collected
information is then displayed on the agent’s screen.
To alter form data:
Using Notepad or another html editor, modify Contactaltigen.htm source
code as follows:
1. Change the ServerIP.
Set the value of the ServerIP to the IP address of the server on which
AltiWare resides.
<input type="hidden" name="ServerIP" value="206.111.153.203">
2. Set DialPad visibility.
By default, the code is set to hide the Dial Pad (
value = "0"
) and to dial
a specific number ( value = "300" ). To show the Dial pad, change the
values as shown below:
Show DialPad, Let Caller Dial Extension
<input type="hidden" name="Extension" value=""><input
type="hidden" name="DialPad" value="1">
Hide DialPad, Autoconnect to Extension 300
<input type="hidden" name="Extension" value="300"><input
type="hidden" name="DialPad" value="0">
3. Alter the data collection fields.
Shown below is the form row that collects the caller’s first name.
Copy, modify, or delete variables to your company’s specifications.
<tr>
<td width="240" bgcolor="#CCFF99"><font size="2"
face="Verdana"><b>First Name&nbsp;</b></font></td>
<td width="282"><font face="Verdana"><input
type="text" size="20" maxlength="40" name="FirstName"
tabindex="1"> &nbsp;&nbsp;</font></td>
</tr>