Altigen AltiWare OE 4.6, Administration Manual

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Routing Calls on Holidays
5-10 AltiWare OE System Installation & Administration Manual
To access Holiday Routing settings, select System Configuration... on the
Management menu, then click the Holiday tab.
Figure 4. Holiday window, System Configuration
Set holiday routing as follows:
1. Click Add to create a new holiday. In the popup that displays, select a
date from the dropdown and enter a description to identify the holiday.
2. Set call routing for “normal” holiday hours using the field group in the
upper half of the Holiday window.
This is the default route for calls coming in on the holiday.
3. Optionally, select Special hours and set call routing for special hours
using the field group in the lower half of the Holiday window.
This route will override the route for normal holiday hours, for the
hours you specify. Use this option, for instance, to route calls for the
working portion of a holiday that your organization treats as a half-
day.