Altigen AltiWare OE 4.6, Administration Manual

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Auto Attendant Configuration
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Making Auto Attendant Assignments
Once the Auto Attendants are set up, you can use them in various in-call
routing situations—trunk configuration, answering for extensions or
groups, and so forth.
For example, for trunk /Auto Attendant assignments, see “Incoming Call
Routing” on page 7-20. For extension or group assignments, see “Setting
Answering Options” on page 8-37.
Phrase Management
You might want to record unique phrases to customize an Auto Attendant
or a group. When the system is configured to answer incoming calls by the
Auto Attendant, callers hear a customized greeting. For example:
“Thank you for calling ABC Company.
Enter the extension number of the person you wish to speak with.
Press 1 for sales,
Press 2 for technical support,
Press 3 for accounts payable,
Press 0 to reach the operator,
To repeat this menu, press star (*).”
An example of a huntgroup greeting phrase:
“Please hold; someone will be with you shortly.”
This section covers information using pre-recorded phrases, recording
custom phrases, and using professionally recorded phrases.
Using Pre-Recorded Prompts
AltiWare provides ready-to-use pre-recorded phrases. Phrase 0001 is the
default Auto Attendant greeting at the root menu level. Phrases 0291
through 0297 are phrases used for group queue prompts.
Phrase # Phrase
0001
(default)
Thank you for calling. If you know the extension of the person
you wish to speak with, please enter it now. To reach the
operator, press 0 or simply stay on the line.