RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide
Polycom®, Inc.
467
29
Select
Enable Operator Assistance
to enable operator assistance when the participant requires or
requests help during the connection process to the conference or during the conference.
30
In the
Operator Assistance Indication Message
field, select the audio message to be played
when the participant requests or is waiting for the operator’s assistance.
31
Click
OK
to complete the IVR Service definition.
The new Conference IVR Service is added to the
IVR Services
list.
Change to Chairperson
Regular participants can request to become the conference chairperson using the appropriate DTMF code
(default: *78), which enabled them to perform operations designated for chairpersons only.
The Change to Chairperson via the DTMF code (default: *78) is executed only if the following settings were
configured for the MCU and the conference:
●
In the
Conference IVR Service - Conference Chairperson
dialog box, select the
Enable
Chairperson Messages
check box, and select the appropriate voice messages.
For more information, see the
Polycom® RealPresence Collaboration Server 800s/Virtual Edition
Administrator’s Guide
,
New Conference IVR Service Properties - Conference Chairperson Options
and Messages
.
●
When starting a new conference or defining a new Meeting Room, define the
Chairperson
Password
in the conference General dialog box.
For more information, see
Creating a New Meeting Room
.
Controlling the receipt of in-band and out-of-band DTMF Codes
The
RFC2833_DTMF
System Flag
controls the receipt of in-band or out-of-band DTMF Codes.
When set to
YES
(default), the RMX will receive DTMF Codes sent in-band. When set to
NO
the RMX
receives DTMF Codes sent out-of-band. The RMX always sends DTMF Codes in-band (as part of the Audio
Media stream). If you wish to modify the flag value, the flag must be added to the
System Configuration
file. For more information see
Modifying System Flags .
Entry Queue IVR Service
An Entry Queue (EQ) is a routing lobby for conferences. Participants are routed to the appropriate
conference according to the conference ID they enter.
An Entry Queue IVR Service must be assigned to the Entry Queue to enable the voice prompts and video
slide guiding the participants through the connection process.
An Entry Queue IVR Service is a subset of an IVR Service. You can create different Entry Queue Services
for different languages and personalized voice messages.
The
Collaboration Server
is shipped with a default Entry Queue IVR Service and all its audio messages and
video slide. You can define new Entry Queue IVR Services or modify the default Entry Queue IVR Service.
If the audio file was not uploaded prior to the definition of the IVR Service or if you want to add new
audio files, click
Add Message File
to upload the appropriate audio file to the
Collaboration Server
.
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