RealPresence Collaboration Server (RMX) 800s/Virtual Edition Administrator’s Guide
Polycom®, Inc.
245
Setting a Transit Entry Queue
The Collaboration Server factory default settings define the Default Entry Queue also as the Transit Entry
Queue. You can designate another Entry Queue as the Transit Entry Queue.
Only one Transit Entry Queue may be defined per Collaboration Server and selecting another Entry Queue
as the Transit Entry Queue automatically cancels the previous selection.
To designate an Entry Queue as Transit Entry Queue:
1
In the
RMX Management
pane,
Rarely Used
list, click
Entry Queues
.
2
In the
Entry Queues
list, right-click the
Entry Queue
entry, and then click
Set Transit Entry Queue
.
The Entry Queue selected as Transit Entry Queue is displayed in bold.
To cancel the Transit Entry Queue setting:
1
In the
RMX Management
pane,
Rarely Used
list,
click
Entry Queues
.
2
In the
Entry Queues
list, right-click the
Transit Entry Queue
entry, and then click
Cancel Transit
Entry Queue
.
IVR Provider Entry Queue (Shared Number Dialing)
In an environment that includes a RealPresence DMA system, the Collaboration Server Entry Queue can
be configured to provide the IVR Services on behalf of the RealPresence DMA system to SIP endpoints. It
displays the Welcome Slide, plays the welcome message and retrieves the destination conference ID that
is entered by the participant using DTMF codes.
To enable this feature, a special Entry Queue that is defined as IVR Service Provider only is created. This
Entry Queue does not forward calls to conferences running on the Collaboration Server and its main
functionality is to provide IVR services.
Call Flow
The SIP participant dials the DMA Virtual Entry Queue number, for example [email protected].
The DMA forwards the SIP call to the Collaboration Server, to a special Entry Queue that is configured as
IVR Service Provider Only. The participant is prompted to enter the conference ID using DTMF codes.
Once the participant enters the conference ID, the conference ID is forwarded to the DMA, enabling the
DMA to connect the SIP endpoint to the destination conference or create a new conference and connect
the participant to that conference.
Guidelines for setting the Entry Queue as IVR Provider
●
An Entry Queue defined as IVR service provider only does not route the SIP call to a target
conference and it cannot be used to rout calls on the Collaboration Server. In such a configuration,
the DMA handles the calls
.
Therefore, normal Entry Queues must be defined separately.
●
Operator Assistance
must be disabled in the IVR Service assigned to this Entry Queue.
●
Only the conference ID prompts should be configured. Other prompts are not supported in IVR
Service Provider Only
configuration.
●
ISDN and H.323 calls to this Entry Queue are rejected.
Содержание RealPresence 800s
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