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15

Diagnostics and Troubleshooting

This chapter provides information to help you diagnose and solve problems you might
experience with the AP. If you do not find the solution here, visit the NETGEAR support
site at netgear.com/support for more product and contact information.

The chapter contains the following sections:

•

Reboot the AP from the local browser UI

•

Quick tips for troubleshooting

•

Standard LED behavior when the AP is powered on

•

Troubleshoot with the LEDs

•

You cannot log in to the AP

•

You cannot access the Internet [router mode]

•

Troubleshoot Internet browsing

•

Troubleshoot the WiFi connectivity

•

Changes are not saved

•

Troubleshoot your network using the ping utility of your computer or mobile device

Note: In this chapter, we refer to the access point as the AP.

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Содержание WAX204

Страница 1: ...User Manual WiFi 6 AX1800 Dual Band Wireless Access Point Model WAX204 NETGEAR Inc 350 E Plumeria Drive July 2021 San Jose CA 95134 USA 202 12553 01...

Страница 2: ...cy Policy visit https www netgear com about privacy policy By using this device you are agreeing to NETGEAR s Terms and Conditions at https www netgear com about terms and conditions If you do not agr...

Страница 3: ...up with an Ethernet wall outlet on page 23 We changed Connect the AP to a routing device and log in for the first time on page 24 and Connect the AP to a modem and log in for the first time on page 28...

Страница 4: ...st time 28 How the operation mode affects how you can reach the local browser UI 32 Find the IP address of the AP when you cannot use routerlogin net 32 Log in to the AP after you complete the initial...

Страница 5: ...and WPA2 Enterprise WiFi security with a RADIUS server 68 Enable or disable a WiFi network 70 Hide or broadcast the SSID for a WiFi network 71 Manage client isolation for clients of the Wireless 2 or...

Страница 6: ...pter 7 Optimize Performance Enable QoS and automatically set the Internet bandwidth 105 Enable QoS and manually set the Internet bandwidth 106 Enable or disable the automatic update of the Performance...

Страница 7: ...143 Use the local browser UI to return to factory defaults 143 Time and Network Time Protocol server 145 Manually set the time zone and adjust the daylight saving time 145 Change the Network Time Prot...

Страница 8: ...tility and VPN configuration files router mode 182 Install OpenVPN on a Windows based computer router mode 183 Install OpenVPN on a Mac router mode 184 Install OpenVPN on an iOS device router mode 185...

Страница 9: ...rule router mode 220 Remove a port triggering rule router mode 221 Specify the time out for port triggering router mode 221 Disable port triggering router mode 222 Application example Port triggering...

Страница 10: ...WiFi connectivity 238 Changes are not saved 240 Troubleshoot your network using the ping utility of your computer or mobile device 240 Test the LAN path from a Windows based computer to the AP 240 Te...

Страница 11: ...mode connected to a device that provides routing functions in your network In AP mode the routing features of the AP are not required so they are masked out in the AP s local browser interface UI The...

Страница 12: ...AP s signal WiFi access points can be routers repeaters WiFi range extenders and any other devices that emit WiFi signals Tips for positioning your AP Place your AP so that you can connect it with an...

Страница 13: ...ore information about the environment in which this product must operate see the environmental specifications in the appendix or the data sheet If you want to connect the product over an Ethernet cabl...

Страница 14: ...e product only with approved equipment If applicable to your product allow the product to cool before removing covers or touching internal components Be sure that devices that are attached over Ethern...

Страница 15: ...l power use a surge suppressor line conditioner or uninterruptible power supply UPS Position system cables power adapter cables and PoE Ethernet cables carefully Route cables so that they cannot be st...

Страница 16: ...thernet outlet for Internet connectivity Use the four Gigabit LAN ports to connect network devices through an Ethernet cable directly to the AP The chapter contains the following sections Top panel wi...

Страница 17: ...ocated on the top panel of the AP From left to right the top panel contains the Power LED Internet LED WiFi LED LAN LED and WPS LED Figure 1 Top panel with LEDs User Manual 17 Hardware Overview WiFi 6...

Страница 18: ...ating green and amber If the traffic meter is enabled the traffic limit is reached Fore more information see Unblock the traffic meter after the traffic limit is reached router mode on page 165 Off No...

Страница 19: ...Ethernet wall outlet that provides Internet service Connect to a modem Connect the WAN port directly to a broadband cable or DSL device that is a modem The modem must provide an Internet connection to...

Страница 20: ...Press the Reset button to reset the AP to factory default settings For more information see Use the Reset button to return to factory defaults on page 143 DC power connector Connect the power adapter...

Страница 21: ...ons What WiFi setup do you want About AP mode and router mode Setup with an Ethernet wall outlet Connect the AP to a routing device and log in for the first time Connect the AP to a modem and log in f...

Страница 22: ...vate WiFi 6 network Note By default the operation mode is router mode If you want to use AP mode you can change the operation mode when you log in for the first time as described in Connect the AP to...

Страница 23: ...our network For more information about the features that are enabled in router mode but not required in AP mode see Routing features enabled in router mode on page 38 Router mode The AP functions as b...

Страница 24: ...in your network Set up a WiFi 6 hotspot on an existing network Ethernet wall outlet with Internet service You can also connect the AP to a switch or hub that is connected to one of the devices describ...

Страница 25: ...Wait about two minutes for the startup process to complete The startup process is complete when the following happens The Power LED turns solid green The WiFi LED lights solid green 5 Log in to the AP...

Страница 26: ...Firmware update During the Setup Wizard process you can update the firmware if new firmware is available At the end of the Setup Wizard process the AP restarts Do not close the browser page Your WiFi...

Страница 27: ...owing a Select ADVANCED ADVANCED Home The ADVANCED Home page of the AP displays The Router Port pane shows the LAN IP address that is now assigned to the AP b Save the LAN IP address of the AP for lat...

Страница 28: ...s various panes that let you see the status of your AP at a glance You can now configure and monitor the AP Connect the AP to a modem and log in for the first time Use this procedure for the setups th...

Страница 29: ...for the Internet connection Tip If you are not sure which type of WAN connection your Internet service uses contact your ISP before you start the following procedure To connect the AP to a modem and...

Страница 30: ...e on page 232 11 Follow the prompts Note the following WAN and Internet connection If the WAN connection is PPPoE L2TP or PPTP or your Internet connection requires a static IP address provide the requ...

Страница 31: ...P in a country other than the U S or Canada where the region is set and you cannot change it set the country or region where you are using the AP by doing the following a Select Advanced Advanced Setu...

Страница 32: ...the AP when you cannot use routerlogin net on page 32 Find the IP address of the AP when you cannot use routerlogin net Under the following circumstances when the AP is operating in AP mode you canno...

Страница 33: ...splays If your browser displays a security warning dismiss the warning For more information see Dismiss a browser security warning on page 38 2 Enter the AP local device password The local device pass...

Страница 34: ...Connect directly to the AP s WiFi network or LAN Applies to the AP in either operation mode Connect to the same network that the AP is connected to Applies only if the AP is operating in AP mode 2 Lau...

Страница 35: ...t on page 32 A login window displays If your browser displays a security warning dismiss the warning For more information see Dismiss a browser security warning on page 38 3 Enter the AP local device...

Страница 36: ...To connect a device to a WiFi network on the AP 1 Make sure that the AP is receiving power its Power LED is solid green and is connected to the Internet its Internet LED is solid green and that the W...

Страница 37: ...power connector on page 19 For two minutes the AP attempts to find the WiFi device that is the client that you want to join the AP s Wireless 1 network and the WPS LED on the top panel of the AP blink...

Страница 38: ...ing rules VPN service and VPN client Internet traffic meter Bridge port and VLAN tag groups Changing the priority for an attached device Note In AP mode these features are not required because they ca...

Страница 39: ...Click the ADVANCED button Then click the Add Exception button In the pop up window that displays click the Confirm Security Exception button Microsoft Edge Select Details Go on to the webpage Microsof...

Страница 40: ...settings are masked out in the local browser UI Usually the quickest way to set up the Internet connection is to allow the Setup Wizard to detect the Internet connection when you go through the initi...

Страница 41: ...ice provider ISP and automatically adjusts the settings for your AP to access the Internet To use the Setup Wizard 1 Launch a web browser from a computer or mobile device that is connected to a WiFi n...

Страница 42: ...mode you can manually specify the dynamic or fixed Internet connection or change it These dynamic and fixed IP settings are not required if the AP is operating in AP mode For this procedure use the s...

Страница 43: ...servers to the AP Use These DNS Servers If you know that your ISP requires specific servers select this option Enter the IP address of your ISP s primary DNS server If a secondary DNS server address i...

Страница 44: ...o set up a PPPoE Internet connection is to allow the Setup Wizard to detect the Internet connection when you go through the initial log in process as described in Connect the AP to a modem and log in...

Страница 45: ...ired field 10 From the Connection Mode menu select Always On Dial on Demand or Manually Connect 11 If you select Dial on Demand from the Connection Mode menu in the Idle Timeout field enter the number...

Страница 46: ...the VLAN Bridge Settings link For more information see Bridge port and VLAN tag groups router mode on page 126 16 Click the Apply button Your settings are saved 17 Click the Test button to test your...

Страница 47: ...6 From the Internet Service Provider menu select PPTP or L2TP as the encapsulation method 7 In the Login field enter the login name that your ISP gave you This login name is often an email address 8 I...

Страница 48: ...change the way an IP address can Use Default Address Use the default AP MAC address that displays on the Dashboard page and is on the AP label Use Computer MAC Address The AP captures and uses the MA...

Страница 49: ...t connection router mode on page 50 Auto Config For more information see Use Auto Config for an IPv6 Internet connection router mode on page 51 6to4 tunnel For more information see Set up an IPv6 6to4...

Страница 50: ...http www routerlogin net in the address field A login window displays If your browser displays a security warning dismiss the warning For more information see Find the IP address of the AP when you ca...

Страница 51: ...re the AP generates one automatically from its MAC address 8 Select an IPv6 Filtering radio button Secured In secured mode which is the default mode the router inspects both TCP and UDP packets Open I...

Страница 52: ...ed field enter a domain name You can type the domain name of your IPv6 ISP Do not enter the domain name for the IPv4 ISP here For example if your ISP s mail server is mail xxx yyy zzz type xxx yyy zzz...

Страница 53: ...nnel 1 Launch a web browser from a computer or mobile device that is connected to a WiFi network or LAN port on the AP 2 Enter http www routerlogin net in the address field A login window displays If...

Страница 54: ...v6 systems might not support the DHCPv6 client function Auto Config This is the default setting This setting specifies how the AP assigns IPv6 addresses to the devices on your home network the LAN 9 O...

Страница 55: ...nch a web browser from a computer or mobile device that is connected to a WiFi network or LAN port on the AP 2 Enter http www routerlogin net in the address field A login window displays If your brows...

Страница 56: ...rt the DHCPv6 client function Auto Config This method lets the AP assign IPv6 addresses to the devices on your the LAN This is the default setting This setting specifies how the AP assigns IPv6 addres...

Страница 57: ...The page adjusts but no additional fields display 6 Click the Apply button Your settings are saved Set up an IPv6 fixed Internet connection router mode To set up a fixed IPv6 Internet connection 1 La...

Страница 58: ...the AP Internet connection router mode on page 42 7 In the LAN Setup section select an IP Address Assignment radio button Use DHCP Server This method passes more information to LAN devices but some I...

Страница 59: ...er after the slash is the length of the prefix which is also indicated by the underline _ under the IPv6 address If no address is acquired the field displays Not Available Router s IPv6 Address on LAN...

Страница 60: ...specify the interface ID to be used for the IPv6 address of the AP s LAN interface If you do not specify an ID here the AP generates one automatically from its MAC address 11 Select an IPv6 Filtering...

Страница 61: ...n for IPv6 select the Use the same Login information as IPv4 PPPoE check box and go to Step 8 7 To manually configure the PPPoE settings for IPv6 specify the following settings Login Enter the login n...

Страница 62: ...tion select the Use This Interface ID check box and specify the interface ID to be used for the IPv6 address of the AP s LAN interface If you do not specify an ID here the AP generates one automatical...

Страница 63: ...e chapter includes the following sections Set up or change an open or secure WiFi network Configure WPA and WPA2 Enterprise WiFi security with a RADIUS server Enable or disable a WiFi network Hide or...

Страница 64: ...efault SSIDs and the default WiFi passwords For each WiFi network the AP simultaneously supports the 2 4 GHz band for 802 11b g n ax devices and the 5 GHz band for 802 11a n ac ax devices For the 2 4...

Страница 65: ...ibed in the following table For information about the WiFi security options see Step 7 Description Setting Select the Enable radio button to enable the WiFi network or the Disable radio button to disa...

Страница 66: ...ss to wired ports 7 To set up or change the AP WiFi security for selected WiFi network select and configure one of the options that are described in the following table Description Setting An open WiF...

Страница 67: ...not detect WPA3 and support only WPA2 If your network also includes WPA2 devices select WPA2 Personal AES authentication In the Password Network Key field enter a phrase of 8 to 127 characters or 128...

Страница 68: ...the same network that the AP is connected to Applies only if the AP is operating in AP mode 2 Launch a web browser and enter http www routerlogin net in the address field Instead if you are connected...

Страница 69: ...ord in clear text click the eye icon 11 Click the Apply button Your settings are saved 12 Make sure that you can reconnect over WiFi to the network with its new security settings If you cannot connect...

Страница 70: ...r and enter http www routerlogin net in the address field Instead if you are connected to same network as the AP enter the LAN IP address that is assigned to the AP For information about finding the I...

Страница 71: ...he same network that the AP is connected to Applies only if the AP is operating in AP mode 2 Launch a web browser and enter http www routerlogin net in the address field Instead if you are connected t...

Страница 72: ...fault setting for the Wireless 2 and Wireless 3 networks To manage client isolation for the Wireless 2 or Wireless 3 network 1 Connect your computer or mobile device to the AP in one of the following...

Страница 73: ...ct a printer to LAN port 3 and a server to LAN port 4 WiFi clients might be able to access the printer and the server Access to LAN ports depends on the WiFi network that the clients are connected to...

Страница 74: ...more information see Dismiss a browser security warning on page 38 3 Enter the AP local device password The local device password is the one that you specified The local device password is case sensit...

Страница 75: ...ld Instead if you are connected to same network as the AP enter the LAN IP address that is assigned to the AP For information about finding the IP address see Find the IP address of the AP when you ca...

Страница 76: ...ollowing ways Connect directly to the AP s WiFi network or LAN Applies to the AP in either operation mode Connect to the same network that the AP is connected to Applies only if the AP is operating in...

Страница 77: ...Turn on the radio Select the Enable Wireless Router Radio check box 7 Click the Apply button Your settings are saved If you turn off both radios the WiFi LED turns off Use WPS to connect to the WiFi...

Страница 78: ...onnect directly to the AP s WiFi network or LAN Applies to the AP in either operation mode Connect to the same network that the AP is connected to Applies only if the AP is operating in AP mode 3 Laun...

Страница 79: ...onnect directly to the AP s WiFi network or LAN Applies to the AP in either operation mode Connect to the same network that the AP is connected to Applies only if the AP is operating in AP mode 3 Laun...

Страница 80: ...During this time the WPS LED on the top panel of the AP blinks 10 Within four minutes go to the WiFi device and use its WPS software to join the network without entering a password The WPS process aut...

Страница 81: ...et This chapter includes the following sections Firewall WAN settings router mode Network access control lists Block specific Internet sites router mode Block specific applications and services from t...

Страница 82: ...nd a port scan is rejected You can also enable the AP to respond to a ping to its Internet WAN port This feature allows your AP to be discovered Enable this feature only as a diagnostic tool or if a s...

Страница 83: ...detects and discards incoming traffic from the Internet that is not a response to one of your local computers or a service or application for which you set up a port forwarding or port triggering rule...

Страница 84: ...For more information see Find the IP address of the AP when you cannot use routerlogin net on page 32 3 Enter the AP local device password The local device password is the one that you specified The...

Страница 85: ...firewall to protect the computers on the LAN from attacks from the Internet but might prevent some Internet services point to point applications or multimedia applications from functioning By default...

Страница 86: ...devices that are connected to the network and list the MAC addresses of devices that were connected to the network Each network device owns a MAC address which is a unique 12 character physical addres...

Страница 87: ...smiss a browser security warning on page 38 3 Enter the AP local device password The local device password is the one that you specified The local device password is case sensitive The BASIC Home page...

Страница 88: ...n or the Block button Change the device name that is displayed To change the displayed name for a device that is currently connected do the following and click either the Allow button or the Block but...

Страница 89: ...plays If your browser displays a security warning dismiss the warning For more information see Dismiss a browser security warning on page 38 3 Enter the AP local device password The local device passw...

Страница 90: ...red devices are blocked from accessing your network You do so by adding the MAC addresses of these devices to the blocked list You can also change or remove a device from the blocked list To add remov...

Страница 91: ...o the following a Click the Add button The Add Blocked Device page displays b Enter the MAC address and device name for the device that you want to block c Click the Apply button The device is added t...

Страница 92: ...WiFi network or LAN port on the AP 2 Enter http www routerlogin net in the address field A login window displays If your browser displays a security warning dismiss the warning For more information se...

Страница 93: ...n from the blocked list router mode If you no longer need a keyword or domain on the blocked list you can remove the keyword or domain To remove a keyword or domain from the blocked list 1 Launch a we...

Страница 94: ...port on the AP 2 Enter http www routerlogin net in the address field A login window displays If your browser displays a security warning dismiss the warning For more information see Find the IP addres...

Страница 95: ...prevent access to a specific predefined service or application on the Internet To add a service blocking rule 1 Launch a web browser from a computer or mobile device that is connected to a WiFi netwo...

Страница 96: ...nter the required IP address in the fields to apply the rule to a single device on your LAN IP Address Range Enter the required start and end IP addresses in the fields to apply the rule to a range of...

Страница 97: ...Security Block Services The Block Services page displays 6 The first time that you add an outbound firewall rule in the Services Blocking section specify how the AP applies outbound rules Per Schedule...

Страница 98: ...ange an existing service blocking rule To change a service blocking rule 1 Launch a web browser from a computer or mobile device that is connected to a WiFi network or LAN port on the AP 2 Enter http...

Страница 99: ...Enter http www routerlogin net in the address field A login window displays If your browser displays a security warning dismiss the warning For more information see Find the IP address of the AP when...

Страница 100: ...device password is case sensitive The BASIC Home page displays 4 Select ADVANCED Security Block Sites The Block Sites page displays 5 Scroll down and select the Allow trusted IP address to visit block...

Страница 101: ...rning dismiss the warning For more information see Find the IP address of the AP when you cannot use routerlogin net on page 32 3 Enter the AP local device password The local device password is the on...

Страница 102: ...32 A login window displays If your browser displays a security warning dismiss the warning For more information see Dismiss a browser security warning on page 38 3 Enter the AP local device password T...

Страница 103: ...cording to this schedule menu select the schedule type and specify the associated settings if applicable When log is full The AP sends log messages when the log is full Hourly The AP sends log message...

Страница 104: ...matically set the Internet bandwidth Enable QoS and manually set the Internet bandwidth Enable or disable the automatic update of the Performance Optimization Database Manage WiFi Multimedia WMM for a...

Страница 105: ...e address field Instead if you are connected to same network as the AP enter the LAN IP address that is assigned to the AP For information about finding the IP address see Find the IP address of the A...

Страница 106: ...Connect your computer or mobile device to the AP in one of the following ways Connect directly to the AP s WiFi network or LAN Applies to the AP in either operation mode Connect to the same network th...

Страница 107: ...Internet download speed in Mbps You can use decimal numbers 9 In the Upload Speed Mbps field enter the Internet upload speed in Mbps You can use decimal numbers 10 Click the Apply button A pop up win...

Страница 108: ...security warning on page 38 3 Enter the AP local device password The local device password is the one that you specified The local device password is case sensitive The BASIC Home page displays 4 Sel...

Страница 109: ...P in one of the following ways Connect directly to the AP s WiFi network or LAN Applies to the AP in either operation mode Connect to the same network that the AP is connected to Applies only if the A...

Страница 110: ...computer or mobile device to the AP in one of the following ways Connect directly to the AP s WiFi network or LAN Applies to the AP in either operation mode Connect to the same network that the AP is...

Страница 111: ...ent time to live is 4 hops which should be fine for most home networks If you notice that some devices are not being updated or reached correctly it might be necessary to increase this value 8 Click t...

Страница 112: ...page 32 A login window displays If your browser displays a security warning dismiss the warning For more information see Dismiss a browser security warning on page 38 3 Enter the AP local device pass...

Страница 113: ...hapter includes the following sections LAN IP address settings router mode Change the AP network device name Reserved LAN IP addresses router mode Static routes Bridge port and VLAN tag groups router...

Страница 114: ...mask identify which addresses are local to a specific device and which must be reached through a gateway or router If you need a specific IP subnet that one or more devices on the network use or if c...

Страница 115: ...is in router mode it functions as a Dynamic Host Configuration Protocol DHCP server The AP assigns IP DNS server and default gateway addresses to all computers and mobile devices that are connected to...

Страница 116: ...eld enter the number at the end of the range of IP addresses This IP address must be in the same LAN subnet 7 To change the DHCP lease time from the DHCP Lease Time menu select a period from 1 hour to...

Страница 117: ...d Manage the Router Information Protocol settings router mode If the AP is in router mode Router Information Protocol RIP lets the AP exchange routing information with other routers By default RIP is...

Страница 118: ...mat carries more information than RIP 1 sends the routing data in RIP 2 format and uses multicasting 7 Click the Apply button Your settings are saved Change the AP network device name The default netw...

Страница 119: ...evice on the LAN subnet Each time such a device accesses the AP s DHCP server the device receives the same IP address Note The information in this section and subsections does not apply if the AP is i...

Страница 120: ...table on the LAN Setup page The reserved address is not assigned until the next time the computer or device contacts the AP s DHCP server Reboot the computer or device or access its IP configuration a...

Страница 121: ...ed to a WiFi network or LAN port on the AP 2 Enter http www routerlogin net in the address field A login window displays If your browser displays a security warning dismiss the warning For more inform...

Страница 122: ...h your ISP as the gateway and a second static route was created to your local network for all 192 168 1 x addresses With this configuration if you attempt to access a device on the 203 0 113 0 network...

Страница 123: ...lays a security warning dismiss the warning For more information see Dismiss a browser security warning on page 38 3 Enter the AP local device password The local device password is the one that you sp...

Страница 124: ...static route 1 Connect your computer or mobile device to the AP in one of the following ways Connect directly to the AP s WiFi network or LAN Applies to the AP in either operation mode Connect to the...

Страница 125: ...ode Connect to the same network that the AP is connected to Applies only if the AP is operating in AP mode 2 Launch a web browser and enter http www routerlogin net in the address field Instead if you...

Страница 126: ...llow those directions Note The information in this section and subsections does not apply if the AP is in access point mode Set up a bridge for a port group router mode If the AP is in router mode and...

Страница 127: ...he AP Set up a bridge for a VLAN tag group router mode If the AP is in router mode and a device such as an IPTV is connected to a LAN port or WiFi network your ISP might require you to set up a bridge...

Страница 128: ...SIC Home page displays 4 Select ADVANCED Advanced Setup VLAN Bridge Settings The VLAN Bridge Settings page displays 5 Select the Enable VLAN Bridge group check box The page expands 6 Select the By VLA...

Страница 129: ...he Internet with another the data packets travel through many devices along the way If a device in the data path uses a lower MTU setting than the other devices the data packets must be split or fragm...

Страница 130: ...e sensitive The BASIC Home page displays 4 Select ADVANCED Setup WAN Setup The WAN Setup page displays 5 In the MTU Size field enter a value from 616 to 1500 The default size is 1500 bytes 6 Click the...

Страница 131: ...Common MTU sizes Continued Application MTU Used in some DHCP environments 1468 Used in PPTP environments or with VPN 1436 User Manual 131 Network Settings WiFi 6 AX1800 Dual Band Wireless Access Point...

Страница 132: ...es the following sections Update the firmware Back up or restore the settings Change the local device password Change the password recovery questions for the local device password Recover the local de...

Страница 133: ...ter If you are connected over an Ethernet cable to a LAN port on the AP or over a LAN connection to the same network as the AP we recommend that you manually update the firmware See Manually check for...

Страница 134: ...and begins the update WARNING To avoid the risk of corrupting the firmware do not interrupt the update For example do not close the browser click a link or load a new page Do not turn off the AP Wait...

Страница 135: ...bile device 3 Read the new firmware release notes to determine whether you must reconfigure the router after updating 4 Connect your computer or mobile device to the AP in one of the following ways Co...

Страница 136: ...with the following steps 11 Connect your computer or mobile device to the AP in one of the following ways Connect directly to the AP s WiFi network or LAN Applies to the AP in either operation mode Co...

Страница 137: ...et in the address field Instead if you are connected to same network as the AP enter the LAN IP address that is assigned to the AP For information about finding the IP address see Find the IP address...

Страница 138: ...d the IP address of the AP when you cannot use routerlogin net on page 32 A login window displays If your browser displays a security warning dismiss the warning For more information see Dismiss a bro...

Страница 139: ...least three of the following four conditions At least one uppercase character At least one lowercase character At least one number At least one special character such as the following characters To ch...

Страница 140: ...ss when you followed the prompts of the Setup Wizard you set up password recovery for the local device password also referred to as the admin password This is the password that you use to log in local...

Страница 141: ...6 Select two security questions and provide answers to them 7 Click the Apply button Your settings are saved Recover the local device admin password When you use the Setup Wizard for the initial log i...

Страница 142: ...Login again button A login window displays 9 With your recovered password log in to the AP Factory default settings Under some circumstances for example if you lost track of the changes that you made...

Страница 143: ...set button for 5 seconds or until the Power LED starts blinking amber After you release the Reset button the Power LED turns off After about 30 seconds the Power LED lights solid red for about five se...

Страница 144: ...rity warning dismiss the warning For more information see Dismiss a browser security warning on page 38 3 Enter the AP local device password The local device password is the one that you specified The...

Страница 145: ...Fi network or LAN Applies to the AP in either operation mode Connect to the same network that the AP is connected to Applies only if the AP is operating in AP mode 2 Launch a web browser and enter htt...

Страница 146: ...er and enter http www routerlogin net in the address field Instead if you are connected to same network as the AP enter the LAN IP address that is assigned to the AP For information about finding the...

Страница 147: ...s only if the AP is operating in AP mode 2 Launch a web browser and enter http www routerlogin net in the address field Instead if you are connected to same network as the AP enter the LAN IP address...

Страница 148: ...s 1 Connect your computer or mobile device to the AP in one of the following ways Connect directly to the AP s WiFi network or LAN Applies to the AP in either operation mode Connect to the same networ...

Страница 149: ...isplay information about the Internet port AP and WiFi settings router mode If the AP is in router mode you can display information about the AP the IP addresses and the WiFi settings for each radio T...

Страница 150: ...uter For more information about the changing the operation mode see Change the system mode to access point mode or to router mode on page 166 Operation Mode The usage load on the CPUs CPU Load The RAM...

Страница 151: ...ich can be DHCP the default setting Static IP PPPoE PPTP or L2TP Connection The IP subnet mask that the AP uses IP Subnet Mask The IP address of the Domain Name System DNS server that the AP uses Doma...

Страница 152: ...cess point mode 1 Connect your computer or mobile device to the AP in one of the following ways Connect directly to the AP s WiFi network or LAN Applies to the AP in either operation mode Connect to t...

Страница 153: ...mware the version changes see Update the firmware on page 133 Firmware Version The AP language version for the local browser UI GUI Language Version The operation mode is AP For more information about...

Страница 154: ...on The channel that the radio uses see Change the channel for a radio on page 196 Channel The WiFi throughput mode that the radio uses see Change the WiFi throughput mode for a radio on page 197 Mode...

Страница 155: ...cal device password The local device password is the one that you specified The local device password is case sensitive The BASIC Home page displays 4 Select ADVANCED The ADVANCED Home page displays 5...

Страница 156: ...ddress that is terminate the Internet connection Renew Click the Renew button to renew the DHCP IP address that is renew the Internet connection Display the Internet port statistics To display the Int...

Страница 157: ...Pkts The number of packets transmitted on this port since reset or manual clear RxPkts The number of packets received on this port since reset or manual clear Collisions The number of collisions on th...

Страница 158: ...d the IP address of the AP when you cannot use routerlogin net on page 32 A login window displays If your browser displays a security warning dismiss the warning For more information see Dismiss a bro...

Страница 159: ...e model if detected and device type icon This information is for display only You can change the information that displays see Step 5 Device Name including device model and device type icon The IP add...

Страница 160: ...evice icon on the Attached Devices page f If QoS is enabled see Enable QoS and automatically set the Internet bandwidth on page 105 or Enable QoS and manually set the Internet bandwidth on page 106 se...

Страница 161: ...local device password The local device password is the one that you specified The local device password is case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Traffic Meter Th...

Страница 162: ...check box 6 Select the Traffic volume control by radio button 7 From the corresponding menu select an option Download only The restriction is applied to incoming traffic only Both Directions The restr...

Страница 163: ...puter or mobile device that is connected to a WiFi network or LAN port on the AP 2 Enter http www routerlogin net in the address field A login window displays If your browser displays a security warni...

Страница 164: ...ta traffic For more information see View the Internet traffic volume and statistics router mode on page 164 View the Internet traffic volume and statistics router mode If the AP is in router mode and...

Страница 165: ...SP might charge you for the overage traffic To unblock the traffic meter 1 Connect your computer or mobile device to the AP in one of the following ways Connect directly to the AP s WiFi network or LA...

Страница 166: ...in for the first time on page 28 Access point mode The AP can function in access point mode with its router functionality disabled If the AP is in access point mode you must connect the WAN Internet...

Страница 167: ...ess Setup button For more information see Set up or change an open or secure WiFi network on page 64 AP mode Select the AP Mode radio button to let the AP function in access point mode The page adjust...

Страница 168: ...twork as the AP enter the LAN IP address that is assigned to the AP For information about finding the IP address see Find the IP address of the AP when you cannot use routerlogin net on page 32 A logi...

Страница 169: ...f all LEDs except the Power LED select the Turn off all LEDs except Power LED radio button 6 Click the Apply button Your settings are saved User Manual 169 Maintain and Monitor WiFi 6 AX1800 Dual Band...

Страница 170: ...mode the DDNS settings that are described in this chapter are not required because they can be provided by the routing device to which the AP connects Therefore in AP mode these DDNS settings are mask...

Страница 171: ...ode However and this is very unusual if your ISP assigns a private WAN IP address such as 192 168 x x or 10 x x x the DDNS service does not work because private addresses are not routed on the Interne...

Страница 172: ...account router mode If you already created a Dynamic DNS DDNS account with NETGEAR No IP or Dyn you can set up the AP to use your account To set up DDNS if you already created an account 1 Launch a we...

Страница 173: ...e DDNS status Change the Dynamic DNS account settings router mode You can change the settings for your Dynamic DNS DDNS account To your DDNS account settings 1 Launch a web browser from a computer or...

Страница 174: ...5 Change your DDNS account settings as necessary 6 Click the Apply button Your settings are saved User Manual 174 Dynamic DNS Router Mode WiFi 6 AX1800 Dual Band Wireless Access Point WAX204...

Страница 175: ...that you can obtain a license For information about using the router as a VPN server see VPN Server and Service with OpenVPN Router Mode on page 180 Note In AP mode the VPN client settings that are de...

Страница 176: ...nd then to the Internet All devices that are connected to your AP are assigned new IP addresses from the VPN server which hides the actual location of your AP and the devices that are connected to it...

Страница 177: ...do not have a VPN license or a predefined VPN service do the following a From the VPN Server menu select a VPN provider b Click the Buy a License button A provider web page opens that lets you choose...

Страница 178: ...nd see if any log messages provide helpful information For more information about the logs see Logs on page 147 Disconnect the AP from the VPN server router mode To disconnect the router from the VPN...

Страница 179: ...the AP is disconnected from the VPN server the Disconnect button changes into the Connect button allowing you to reestablish the VPN connection User Manual 179 VPN Client Router Mode WiFi 6 AX1800 Du...

Страница 180: ...scribed in this chapter are not required because they can be provided by the routing device to which the AP connects Therefore in AP mode these VPN server and service settings are masked out in the lo...

Страница 181: ...w routerlogin net in the address field A login window displays If your browser displays a security warning dismiss the warning For more information see Find the IP address of the AP when you cannot us...

Страница 182: ...hat is behind the AP firewall Accessing the Internet remotely through a VPN connection might be slower than accessing the Internet directly Home Network only The VPN client can access all sites and se...

Страница 183: ...igned to the AP For information about finding the IP address see Find the IP address of the AP when you cannot use routerlogin net on page 32 A login window displays If your browser displays a securit...

Страница 184: ...Mac 1 Visit tunnelblick net download the OpenVPN client utility for a Mac and install it on the Mac You might need administrative privileges to install the OpenVPN client utility 2 Connect your compu...

Страница 185: ...all the OpenVPN client utility and the AP s VPN configuration files on an iOS device 1 On your iOS device visit the Apple app store and download and install the OpenVPN Connect app 2 Launch a web brow...

Страница 186: ...nVPN on an Android device router mode To download and install the OpenVPN client utility and the AP s VPN configuration files on an Android device 1 On your Android device visit the Google Play Store...

Страница 187: ...irtual private network VPN access in which remote users access a protected network is called a client to gateway tunnel The computer is the client and the AP is the gateway To enable users to access t...

Страница 188: ...mputer is connected must use a different LAN IP address scheme from that of the LAN of the AP at your office or home If both networks use the same LAN IP address scheme when the VPN tunnel is establis...

Страница 189: ...plication 2 Right click the icon and select Connect Depending on the operating system on your computer or mobile client you might have to do something else to make a VPN connection 3 Enter the OpenVPN...

Страница 190: ...sections Change the region of operation Manage 802 11ax and enable or disable OFDMA for a radio Enable or disable smart connect for the AP Enable or disable 20 40 MHz coexistence for the 2 4 GHz radio...

Страница 191: ...plies only if the AP is operating in AP mode 2 Launch a web browser and enter http www routerlogin net in the address field Instead if you are connected to same network as the AP enter the LAN IP addr...

Страница 192: ...er you enable OFDMA if you notice that some of your devices do not function as expected disable OFDMA to see if the devices function fine If your network includes many older devices you might want to...

Страница 193: ...enables OFDMA in the 2 4 GHz radio band and clearing this check box disables OFDMA in the 2 4 GHz radio band 7 If 11AX is enabled select or clear the Enable OFDMA in 5GHz check box Selecting this che...

Страница 194: ...P mode 2 Launch a web browser and enter http www routerlogin net in the address field Instead if you are connected to same network as the AP enter the LAN IP address that is assigned to the AP For inf...

Страница 195: ...ile device to the AP in one of the following ways Connect directly to the AP s WiFi network or LAN Applies to the AP in either operation mode Connect to the same network that the AP is connected to Ap...

Страница 196: ...i channel unless you experience interference which is indicated by lost connections Note If you use multiple WiFi access points in your network or your AP is close to another one reduce interference b...

Страница 197: ...tic 6 Click the Apply button Your settings are saved The radio or radios restart and WiFi clients might need to reconnect Change the WiFi throughput mode for a radio By default all types of WiFi clien...

Страница 198: ...allows 802 1ax 802 11n 802 11g 802 11b devices to join the network but limits 802 11ax and 802 11n devices to functioning at up to 54 Mbps Up to 286 Mbps 11ax HT20 1024 QAM Neighbor friendly mode for...

Страница 199: ...f the AP is set at the maximum If two or more APs are operating in the same area and on the same channel interference can occur In such a situation you might want to decrease the transmission output p...

Страница 200: ...ced Wireless Settings 2 4 GHz b g n ax section 5 GHz radio To change the settings for the 5 GHz radio scroll down to the Advanced Wireless Settings 5 GHz 802 11a n ac ax section Note If the smart conn...

Страница 201: ...web browser and enter http www routerlogin net in the address field Instead if you are connected to same network as the AP enter the LAN IP address that is assigned to the AP For information about fin...

Страница 202: ...n another day at 12 00 midnight but you can end it at 11 30 p m or 12 30 a m 8 Click the Apply button Your settings are saved the Advanced Wireless Settings page displays again and the new schedule sh...

Страница 203: ...s the warning For more information see Dismiss a browser security warning on page 38 3 Enter the AP local device password The local device password is the one that you specified The local device passw...

Страница 204: ...mation about finding the IP address see Find the IP address of the AP when you cannot use routerlogin net on page 32 A login window displays If your browser displays a security warning dismiss the war...

Страница 205: ...login net in the address field Instead if you are connected to same network as the AP enter the LAN IP address that is assigned to the AP For information about finding the IP address see Find the IP a...

Страница 206: ...device that is connected to the Internet Figure 9 WiFi bridge between two APs You can also connect the AP in router mode to a device that functions as a modem and use the other WAX204 AP or a differe...

Страница 207: ...ice that provides the Internet connection 1 Make a note of the WiFi settings of the other AP WiFi router or AP that is connected to the modem You must know the SSID WiFi security mode WiFi password an...

Страница 208: ...hich you want to connect the AP 9 Click the Apply button Your settings are saved The pop up window closes 10 To change the device name of the AP enter a new name in the Device Name field By default th...

Страница 209: ...sure what the consequences are Incorrect settings might disable the WiFi function of a radio unexpectedly IMPORTANT If the smart connect feature is enabled which it is by default the CTS RTS threshol...

Страница 210: ...scroll down to the Advanced Wireless Settings 5 GHz 802 11a n ac ax section Note If the smart connect feature is enabled which it is by default the page presents a single option only in the Advanced W...

Страница 211: ...he port forwarding and port triggering settings that are described in this chapter are not required because they can be provided by the routing device to which the AP connects Therefore in AP mode the...

Страница 212: ...plication to a computer on your network To forward incoming traffic for a default service or application 1 Decide which type of service application or game you want to provide 2 Find the local IP addr...

Страница 213: ...use in port forwarding rules If the service or application is not predefined you can add a port forwarding rule with a custom service or application To add a port forwarding rule with a custom servic...

Страница 214: ...ranges by separating the ranges with commas Internal port range Specify the internal port or ports by one of these methods If the external and internal port or ports are identical leave the Use the sa...

Страница 215: ...ied The local device password is case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggering page displays 5 Make s...

Страница 216: ...P local device password The local device password is the one that you specified The local device password is case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Port Forwardin...

Страница 217: ...source IP address and sends the reply through the Internet to the computer or mobile device that sent the web page request Application example Make a local web server public router mode If the AP is...

Страница 218: ...tic mapping of a port number or range of ports to a single local computer Port triggering can dynamically open ports to any computer when needed and close the ports when they are no longer needed Note...

Страница 219: ...rvice User From the Service User menu select Any or select Single address and enter the IP address of one computer Any This is the default setting and allows any computer on the Internet to use this s...

Страница 220: ...assword The local device password is the one that you specified The local device password is case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Port Forwarding Port Triggerin...

Страница 221: ...e displays 5 Select the Port Triggering radio button The port triggering settings display 6 In the Port Triggering Portmap Table select the radio button for the service or application name 7 Click the...

Страница 222: ...rt triggering is enabled by default You can disable port triggering temporarily without removing any port triggering rules To disable port triggering 1 Launch a web browser from a computer or mobile d...

Страница 223: ...RC client composes a request message to an IRC server using a destination port number of 6667 the standard port number for an IRC server process Your computer then sends this request message to your A...

Страница 224: ...r computer s IP address and forwards the message to your computer 8 When you finish your chat session your AP eventually senses a period of inactivity in the communications The AP then removes the ses...

Страница 225: ...contains the following sections Reboot the AP from the local browser UI Quick tips for troubleshooting Standard LED behavior when the AP is powered on Troubleshoot with the LEDs You cannot log in to...

Страница 226: ...ou are connected to same network as the AP enter the LAN IP address that is assigned to the AP For information about finding the IP address see Find the IP address of the AP when you cannot use router...

Страница 227: ...rough an Ethernet cable to a LAN port on your modem If the AP is in access point mode make sure that you connect the yellow Internet port on the AP through an Ethernet cable to a LAN port on the exist...

Страница 228: ...network settings of the computer or mobile device with which you want to connect to the AP are correct Router mode If the AP is in router mode the default system mode make sure that the IP address of...

Страница 229: ...or blinking green or solid or blinking amber depending on the speed of the connection You can use the LEDs on the top panel of the AP for troubleshooting see Troubleshoot with the LEDs on page 229 Tr...

Страница 230: ...tempted to get an Internet connection but failed Check the following If the type of WAN connection of the modem is PPPoE L2TP or PPTP or the connection requires a static IP address make sure that you...

Страница 231: ...r switch or hub that is connected to the router and that you completed the initial log in process For more information see Connect the AP to a routing device and log in for the first time on page 24 I...

Страница 232: ...over Ethernet directly to the AP If you connect the LAN port on your computer directly to the AP check the Ethernet cable between the computer and the LAN port on the AP Do not connect your computer t...

Страница 233: ...og in to the AP access point mode If the AP is in access point mode and you are unable to log in to its local browser UI from a computer or mobile device check the following Make sure that the yellow...

Страница 234: ...is on the correct LAN subnet Most computers and mobile devices function as DHCP clients If your computer or mobile device does not enable its DHCP client so that is can obtain an IP address automatic...

Страница 235: ...Fi network or LAN port on the AP 2 Enter http www routerlogin net in the address field A login window displays If your browser displays a security warning dismiss the warning For more information see...

Страница 236: ...address Configure the AP to clone your registered computer s MAC address If the AP obtained an IP address but your computer or mobile device does not load any web pages from the Internet it might be f...

Страница 237: ...d is the one that you specified The local device password is case sensitive The BASIC Home page displays 4 Select ADVANCED The ADVANCED Home page displays 5 In the Internet Port pane click the CONNECT...

Страница 238: ...gure your computer or mobile device manually with a DNS address as explained in the documentation for your computer or mobile device If the AP is in router mode the AP might not be configured as the d...

Страница 239: ...more information about the WiFi radios see Enable or disable a WiFi radio on page 76 If you disabled the AP s SSID broadcast your WiFi network is hidden and does not display in your WiFi client s sca...

Страница 240: ...the ping utility in your computer or mobile device Test the LAN path from a Windows based computer to the AP You can ping the AP from a Windows based computer to verify that the path to your AP is se...

Страница 241: ...from a Windows based computer that is connected to the AP to a remote device 1 From the Windows toolbar click the Start button and select Run 2 In the Windows Run window type ping n 10 IP address in...

Страница 242: ...but one of your computers Many broadband ISPs restrict access by allowing traffic only from the MAC address of your modem Some ISPs additionally restrict access to the MAC address of a single computer...

Страница 243: ...y Default Settings and Technical Specifications This appendix includes the following sections Factory default settings Technical specifications Note In this appendix we refer to the access point as th...

Страница 244: ...nabled by default Router mode Disabled by default Access point mode DHCP settings Enabled as a WAN client in router mode LAN client in access point mode DHCP client Enabled in router mode Disabled in...

Страница 245: ...twork SSID broadcast Disabled for the Wireless 1 network Enabled for the Wireless 2 and Wireless 3 networks Client isolation Enabled for the Wireless 1 network Disabled for the Wireless 2 and Wireless...

Страница 246: ...e IGMP proxying Secured does not apply to access point mode NAT filtering Enabled in router mode does not apply to access point mode SIP ALG Technical specifications The following table shows the tech...

Страница 247: ...put The AP can support a maximum of 64 WiFi clients Maximum number of 2 4 GHz WiFi clients 64 Maximum number of 5 GHz WiFi clients 64 Even though each individual radio can support 64 clients the total...

Страница 248: ...B Wall Mounting This appendix includes the following sections Wall mount the AP Note In this appendix we refer to the access point as the AP 248...

Страница 249: ...eas c Tape the paper onto the wall where you want to mount the AP 2 Drill holes in the wall where you want to mount the AP If you created a template drill the mounting holes at the center of the templ...

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