Quick tips for troubleshooting
Many common problems can be resolved by following our tips for troubleshooting.
Restart your AP network if in router mode
If the AP is in router mode and you must restart your network, follow this sequence:
1. Turn off and unplug the modem.
2. Turn off the AP.
3. Plug in the modem and turn it on. Wait two minutes.
4. Turn on the AP and wait two minutes.
Restart your AP when in access point mode
If the AP is in access point mode and you must restart it, follow this sequence:
1. Turn off the AP.
2. Turn on the AP and wait two minutes.
Check the Ethernet cable connections
Make sure that the Ethernet cables are connected correctly and securely plugged in:
•
If the AP is in router mode (the default system mode), make sure that you connect
the yellow Internet port on the AP through an Ethernet cable to a LAN port on your
modem.
•
If the AP is in access point mode, make sure that you connect the yellow Internet
port on the AP through an Ethernet cable to a LAN port on the existing router in your
network or to a switch or hub that is located between the AP and the router.
•
For any computer or device that you connect directly through an Ethernet cable to
the AP, make sure that you connect the Ethernet cable from the computer or device
to one of the four LANs port on the AP.
Check the WiFi settings of your computer or mobile device
If you connect over WiFi to the AP, make sure that the WiFi settings on your computer
or mobile device and the AP match exactly. If you did not change the SSID, the AP’s
default SSID is “NETGEARXXXXXX”, where XXXXXX represents the last six characters
of the AP’s MAC address, as printed on the AP label. If you did not change the passphrase
User Manual
227
Diagnostics and
Troubleshooting
WiFi 6 AX1800 Dual Band Wireless Access Point WAX204
