Section 8: Troubleshooting
Trouble
Detailed Trouble
07 – Device Tampers
01 – Zone 1-248
03 – Siren 1-16
04 – Repeater 1-8
05 – Audio Station 01 - 04
08 – RF Delinquency
01 – Zone 1-248
02 – Keypad 1-32
03 – Siren 1-16
04 – Repeater 1-8
09 – Module Supervisory
01 – HSM2HOSTx
02 – Keypad 1-32
04 – HSM2108 1-30
05 – HSM2300 1-4
06 – HSM2204
08 – HSM2208 1-4
09 – HSM2955
11 – HSM3408
12 – HSM3204CX
13 – HSM3350
10 – Module Tamper
01 – HSM2HOSTx
02 – Keypad 1-32
04 – HSM2108 1-30
05 – HSM2300 1-4
06 – HSM2204
08 – HSM2208 1-4
09 – HSM2955
11 – HSM3408 1-30
12 – HSM3204CX
13 – HSM3350
11 – Communications
01 – TLM
02 – FTC Receiver 1-4
04 – Alt. comm cellular
05 – Alt. comm Ethernet
06 – Receiver 1-4 absent
07 – Receiver 1-4 supervision
09 – Alt. comm fault
10 – Alt. comm FTC trouble
12 – Not Networked
01 – Zone 1-248
02 – Keypad 1-32
03 – Siren 1-16
04 – Repeater 1-8
05 – User 1-32
13 – AUX Trouble
05 – HSM2300
06 – HSM2204
07 – System area
10 – HSM3408
11 – HSM3204CX
12 – HSM3350 AUX 1 trouble
13 – HSM3350 AUX 2 trouble
14 – Limit Exceeded Trouble
01 – Interactive Zone
02 – Interactive Partition
Trouble [1] Service Required
Press [01] to determine specific trouble
Trouble
Troubleshooting
[01] Bell Circuit
Bell+, Bell-.open circuit.
Disconnect Bell-/+ leads and measure resistance:
Open circuit indicates break in wiring or defective siren/bell.
Jumper Bell+/- with 1K resistor (Brown, Black, Red):
[02] RF Jam Detected
Wireless receiver - excessive noise detected.
Check event buffer to determine specific trouble.
If buffer logs RF jam, check for RF interference.
Disable RF Jam: section [804] sub-section [801].
[03] Loss of clock
The alarm controller internal clock is not set
To program the time and date: Enter [*][6][Master Code] then press [01].
Enter the time and date (24-hour clock) using the following format: HH:MM MM/DD/YY
e.g.,. For 6:00 pm, June 29, 2019:
Enter: [18] [00] [06] [29] [19]
[04] Output 1 Fault
HSM2204 output #1 open circuit.
If output #1 is unused: ensure terminals O1, AUX are jumpered with 1K resistor (brown,
black, red).
If output #1 is used: disconnect wire leads from O1, AUX terminals, measure resistance of
leads: Open circuit indicates a break in wiring.
[05] Warm Start
Control panel has recovered from a software lockup
This trouble automatically restores after two minutes or when acknowledge via the [*] 2
menu. Contact Tech Support if this trouble persists or re-occurs periodically.
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