Section 8: Troubleshooting
Trouble [12] Not Networked
Press [12] to toggle through troubles
Trouble
Troubleshooting
[01] Zones 1-248
[02] Keypad 1-32
[03] Siren 1-16
[04] Repeater 1-8
[05] User 1-32
A device is out of sync with the wireless network or
was not synchronized with the network after
enrollment.
Ensure the device is physically present.
Check the current signal strength and during the last 24 hours.
Replace the battery or press the tamper switch.
Enroll the device again.
If wireless devices were recently enrolled, or the HSM2HOST was power
cycled, wait up to 16 minutes for the device to synchronize to the network.
Trouble [13] AUX Trouble
Press [13] to toggle through troubles
Trouble
Troubleshooting
[05] HSM2300
[06] HSM2204
[07] System area
[10] HSM3408
[11] HSM3204CX
[12] HSM3350 AUX 1 trouble
[13] HSM3350 AUX 2 trouble
An auxiliary power supply trouble is present.
Check for a short between Aux+ and Aux- or other system ground.
Ensure the aux current draw has not exceeded the documented limits.
Ensure voltage between AUX+ and AUx - is between 9VDC to 14VDC.
Trouble [14] Module Tamper
Press [14] to determine specific trouble
Trouble
Troubleshooting
[01] Interactive Zone
[02] Interactive Partition
Check the Alarm.com communicator firmware is compatible with PSP firmware
to support extended number of Zones and Partitions.
Interactive Zone trouble is generated when the Alarm.com firmware does not
support the configured number of zones in panel (>220 Zones) and Interactive
Partition Trouble is generated when the Alarm.com firmware does not support
configured number of Partitions.
Ensure to configure compatible number of zones and partitions while using
with Alarm.com.
Note:
Ensure you have the alarm controller type and version (for example, HSM3032 V1.1) and the list of modules connected to
control panel, (for example, HSM2108, HSM2HOSTx and so on) available before contacting Customer Support. Version number can
be accessed by entering [*][Installer Code][900] on any LCD keypad. This information is also located on a sticker on the printed circuit
board.
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