Section 8: Troubleshooting
Trouble [9] Module Supervisory
Press [09] to determine specific zones with a tamper trouble
Trouble
Troubleshooting
[01] HSM2HOST
[02] Keypad 1-30
[04] HSM2108 1-15
[05] HSM2300 1-4
[06] HSM2204 1-4
[08] HSM2208 1-4
[09] HSM2955
[10] HSM3408 1-30
[11] HSM3204CX 1-16
[12] HSM3350 1-4
No supervisory response from enrolled module.
Ensure the module is physically connected to the corbus.
Measure power across corbus Red and Blk directly on the module and ensure
it is at 10.5V (min).
Disconnect the module and using a short length of wire, connect it directly at
the panel. If the trouble then clears, it indicates a wiring problem. If the trouble
does not clear, replace the module.
If the module is no longer part of the system, delete it via section [902].
Trouble [10] Module Tamper
Press [10] to determine specific trouble
Trouble
Troubleshooting
[01] HSM2HOST
[02] Keypad 1-32
[04] HSM2108 1-30
[05] HSM2300 1-4
[06] HSM2204 1-4
[08] HSM2208 1-4
[09] HSM2955
[10] Alt. comm.
[11] HSM3408 1-30
[12] HSM3204CX 1-16
[13] HSM3350 1-4
A tamper condition is present on one or more
modules.
Ensure the TAM terminal, if present on the modules is shorted to ground if
tamper support is not used.
Ensure module cabinet cover is securely closed and properly activating the
tamper switch, if present.
Ensure that the rubber tamper plunger is installed on the keypad back plastics
and that the keypad is securely closed and fastened to the wall.
For the HSM2HOST, ensure the module is securely closed and correctly
mounted for wall tamper operation.
Manually trip, then restore the tamper. If tamper condition persists, replace the
module.
Trouble [11] Communications
Press [11] to determine specific trouble
Trouble
Troubleshooting
[01] Phone Line Trouble
Phone line voltage at TIP, RING on main panel less
than 3VDC.
Measure the voltage across TIP and RING on the panel:
No phone off-hook – 50VDC (approx).
Any phone off-hook – 5VDC (approx).
Wire incoming line directly to TIP and RING.
If trouble clears, check wiring or the RJ-31 phone jack.
If not using a phone line on the panel, disable it in section [015] option 7.
[02] FTC Receiver 1-4
The system failed to communicate with a receiver
using one of the enabled phone numbers. Enter [02]
to view phone numbers with failure to communicate
troubles.
If using PSTN communications, ensure the central station phone number is
programmed correctly. If using IP or cellular, ensure alternate communicator
has the correct central station IP and port numbers, as well as APN for cellular.
[03] Alternate Comm SIM Lock
SIM lock is enabled and the unit does not have the
correct SIM PIN.
Replace SIM card with one that does not have a SIM lock pin code programed.
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