Limited warranty
Digital Security Controls (DSC) warrants the original purchaser that for a period of twelve months from the date of purchase, the product shall be free of
defects in materials and workmanship under normal use. During the warranty period, DSC shall, at its option, repair or replace any defective product upon
return of the product to its factory, at no charge for labour and materials. Any replacement and/or repaired parts are warranted for the remainder of the
original warranty or ninety (90) days, whichever is longer. The original purchaser must promptly notify DSC in writing that there is defect in material or
workmanship, such written notice to be received in all events prior to expiration of the warranty period. There is absolutely no warranty on software and all
software products are sold as a user license under the terms of the software license agreement included with the product. The Customer assumes all
responsibility for the proper selection, installation, operation and maintenance of any products purchased from DSC. Custom products are only warranted to
the extent that they do not function upon delivery. In such cases, DSC can replace or credit at its option.
International Warranty
The warranty for international customers is the same as for any customer within Canada and the United States, with the exception that DSC shall not be
responsible for any customs fees, taxes, or VAT that may be due.
Warranty Procedure
To obtain service under this warranty, please return the item(s) in question to the point of purchase. All authorized distributors and dealers have a warranty
program. Anyone returning goods to Digital Security Controls must first obtain an authorization number. Digital Security Controls will not accept any shipment
whatsoever for which prior authorization has not been obtained.
Conditions to Void Warranty
This warranty applies only to defects in parts and workmanship relating to normal use. It does not cover:
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damage incurred in shipping or handling;
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damage caused by disaster such as fire, flood, wind, earthquake or lightning;
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damage due to causes beyond the control of DSC such as excessive voltage, mechanical shock or water damage;
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damage caused by unauthorized attachment, alterations, modifications or foreign objects;
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damage caused by peripherals (unless such peripherals were supplied by DSC );
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defects caused by failure to provide a suitable installation environment for the products;
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damage caused by use of the products for purposes other than those for which it was designed;
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damage from improper maintenance;
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damage arising out of any other abuse, mishandling or improper application of the products.
Items Not Covered by Warranty
In addition to the items which void the Warranty, the following items shall not be covered by Warranty: (i) freight cost to the repair centre; (ii) products which
are not identified with DSC's product label and lot number or serial number; (iii) products disassembled or repaired in such a manner as to adversely affect
performance or prevent adequate inspection or testing to verify any warranty claim. Access cards or tags returned for replacement under warranty will be
credited or replaced at DSC's option. Products not covered by this warranty, or otherwise out of warranty due to age, misuse, or damage shall be evaluated,
and a repair estimate shall be provided. No repair work will be performed until a valid purchase order is received from the Customer and a Return
Merchandise Authorization number (RMA) is issued by DSC's Customer Service. Digital Security Controls' liability for failure to repair the product under this
warranty after a reasonable number of attempts will be limited to a replacement of the product, as the exclusive remedy for breach of warranty. Under no
circumstances shall DSC be liable for any special, incidental, or consequential damages based upon breach of warranty, breach of contract, negligence, strict
liability, or any other legal theory. Such damages include, but are not limited to, loss of profits, loss of the product or any associated equipment, cost of capital,
cost of substitute or replacement equipment, facilities or services, down time, purchaser’s time, the claims of third parties, including customers, and injury to
property. The laws of some jurisdictions limit or do not allow the disclaimer of consequential damages. If the laws of such a jurisdiction apply to any claim by or
against DSC, the limitations and disclaimers contained here shall be to the greatest extent permitted by law. Some states do not allow the exclusion or
limitation of incidental or consequential damages, so that the above may not apply to you.
Disclaimer of Warranties
This warranty contains the entire warranty and shall be in lieu of any and all other warranties, whether expressed or implied (including all implied warranties of
merchantability or fitness for a particular purpose) and of all other obligations or liabilities on the part of Digital Security Controls. Digital Security Controls
neither assumes responsibility for, nor authorizes any other person purporting to act on its behalf to modify or to change this warranty, nor to assume for it any
other warranty or liability concerning this product. This disclaimer of warranties and limited warranty are governed by the laws of the province of Ontario,
Canada.
WARNING: Digital Security Controls recommends that the entire system be completely tested on a regular basis. However, despite frequent testing, and due
to, but not limited to, criminal tampering or electrical disruption, it is possible for this product to fail to perform as expected.
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