Set Up Your Phone
16
When you turn the phone on for the first time, you should see a
Hands Free Activation
screen, which may be followed by a
PRL Update
screen and a
Firmware Update
screen.
Follow the onscreen instructions to continue.
● If you received your phone in the mail and you are activating a new phone for an existing number
on your account (you’re swapping phones), you can activate on your computer online or directly
on your phone.
Activate on your computer:
•
Go to
and complete the online instructions to activate your phone.
Activate on your phone:
•
Turn on your new phone. (Make sure the old one is turned off.) Your phone will
automatically attempt Hands-Free Activation.
•
Tap
Activate
to override auto-activation and start the manual activation wizard.
•
Follow the onscreen prompts to complete the activation process.
To confirm activation, make a phone call. If your phone is still not activated, visit
assistance. If you do not have access to the Internet, call Sprint Customer Service at
1-888-211-4727
from another phone.
Tip
: Do not press the
Power/Lock
button while the phone is being activated. Pressing the
Power/Lock
button cancels the activation process.
Note
: If you are having any difficulty with activation, visit
Complete the Setup Screens
The setup screens help you set up certain features and preferences on your phone. Once your phone has
been turned on, you will see a Welcome message. You can then complete the setup process.
Note
: You may be able to complete the setup screens before your phone has been activated on your
account.
