Personal Settings
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1. Verify that the information you want to keep has transferred to your storage area.
2. Log in to your Google Account and confirm your user name and password.
Note
: A factory reset may not permanently erase all data from your phone, including personal
information.
Reset Your Phone via Settings
1. Tap
>
>
Settings
.
2. Tap
Backup & reset
>
Factory data reset
.
3. To delete media and other data on your SD card (if you installed one), select
Erase SD card
.
4. Tap
Reset phone
.
Once the phone has reset, it will run through the Hands Free Activation and update processes again.
When finished, you will see the Welcome screen and Setup application. See
to start over.
Reset Phone Network Settings
Reset the network settings when you're having problems connecting HTC One A9 to your mobile data or
Wi-Fi network and Bluetooth devices.
1. Tap
>
>
Settings
.
2. Tap
Backup & reset
>
Network settings reset
.
3. Tap
Reset settings
>
Reset settings
.
Get Content From Another Phone
These options let you transfer content from a previous device to your new phone.