Appendix G Contacting the Technical Assistance
Center
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Ellipse 3000 Release 3.0, Rev. B
Appendix G
Contacting the Technical Assistance Center
Harmonic Global Service and Support has many Technical Assistance Centers (TAC) located
globally, but virtually co-located where our customers can obtain technical assistance or request
on-site visits from the Regional Field Service Management team. The TAC operates a Follow-The-
Sun support model to provide Global Technical Support anytime, anywhere, through a single case
management and virtual telephone system. Depending on time of day, anywhere in the world, we
will receive and address your calls or emails in one of our global support centers. The Follow-the-
Sun model greatly benefits our customers by providing continuous problem resolution and
escalation of issues around the clock.
Table G–1: For Distribution and Delivery (D&D, Legacy Harmonic) Products
Region
Telephone Technical Support
Americas
888.673.4896 (888.MPEG.TWO)
or 408.490.6477
EME
+44.1252.555.450
India
+44.1252.555.450
Russia
+7.495.926.4608
Africa
+44.1252.555.450
Mainland China
+86.10.6569.5580
Japan
+81.3.5565.6737
Asia Pacific – Other
Territories
+65.6542.0050
Table G–2: For Production and Playout (P&P, Legacy Omneon and Rhozet) Products
Region
Telephone Technical Support
Americas
888.673.4896 (888.MPEG.TWO)
or 408.490.6477
EMEA
+44.1252.555.450
Mainland China
+86.10.6569.5580
Japan
+81.3.5565.6737
Asia Pacific – Other
Territories
+65.6542.0050