Error Code
Description
Recommended
Solution
20208
Downloading the
inspection
from the
sensor failed due to a
timeout.
• Reboot the sensor
• Verify the sensor
communication
cable is connected
• Verify all inline network equipment is energized, properly
configured
and connected
• Verify all required network equipment cables are connected
• Verify the network adaptor is properly
configured
• Verify the sensor IP address is valid
• Verify there are no other devices using the same IP address
• Verify the sensor subnet is valid
• Verify the sensor can be successfully pinged
• Verify the network
firewall
settings
support
connection
to the sensor
20209
Inspection
download invalid
parameter.
• Go to Sensor Neighborhood and reconnect to the sensor
• Reboot the sensor
• Update the sensor
firmware
to the latest version
• Update the Vision Manager
Application
to the latest version
20210
Downloading the
inspection
from the
sensor failed
(inspection
not found).
• Go to Sensor Neighborhood and reconnect to the sensor
• Reboot the sensor
• Update the sensor
firmware
to the latest version
• Update the Vision Manager
Application
to the latest version
20211
Downloading the
inspection
from the
sensor failed (invalid header detected).
• Go to Sensor Neighborhood and reconnect to the sensor
• Reboot the sensor
• Update the sensor
firmware
to the latest version
• Update the Vision Manager
Application
to the latest version
20212
Downloading the
inspection
from the
sensor failed
(incompatibility
detected).
• Go to Sensor Neighborhood and reconnect to the sensor
• Reboot the sensor
• Update the sensor
firmware
to the latest version
• Update the Vision Manager
Application
to the latest version
20215
Uploading the
inspection
to the sensor
failed due to a
timeout.
• Reboot the sensor
• Verify the sensor
communication
cable is connected
• Verify all inline network equipment is energized, properly
configured
and connected
• Verify all required network equipment cables are connected
• Verify the network adaptor is properly
configured
• Verify the sensor IP address is valid
• Verify there are no other devices using the same IP address
• Verify the sensor subnet is valid
• Verify the sensor can be successfully pinged
• Verify the network
firewall
settings
support
connection
to the sensor
20216
Uploading the
inspection
to the sensor
failed due to an invalid parameter.
• Go to Sensor Neighborhood and reconnect to the sensor
• Reboot the sensor
• Update the sensor
firmware
to the latest version
• Update the Vision Manager
Application
to the latest version
20219
Upload
inspection
to sensor failed. The
inspection
being uploaded contains
features which are not
compatible
with
the sensor.
• Update the sensor
firmware
to the latest version
• Update the Vision Manager
Application
to the latest version
20231
A
firmware
update error was detected.
• Verify the sensor is energized
• Verify the is sensor not stalled, or in shutdown mode
• Reboot the sensor
• Verify the sensor
communication
cable is connected
• Verify all inline network equipment is energized, properly
configured
and connected
• Verify all required network equipment cables are connected
• Verify the network adaptor is properly
configured
• Verify the sensor IP address is valid
• Verify there are no other devices using the same IP address
• Verify the sensor subnet is valid
• Verify the sensor can be successfully pinged
• Verify the network
firewall
settings
support
connection
to the sensor
VE Series Smart Camera
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