Yealink VC110, Administrator'S Manual

Page: 255 / 268

Troubleshooting
243

You can adjust the camera when the endpoint is idle or during a call. The camera
cannot be adjusted when the endpoint is in the menu screen.

Ensure that the batteries in the remote control are in good working condition, and
installed correctly.

Aim the remote control at the sensor when operating the unit.

Ensure that no objects are obstructing the sensor on the front of the camera.

Ensure that the LED on the front of the camera flashes green when you use the
remote control to operate the unit.

Ensure that what you are controlling is the local camera.

Reboot the endpoint.

If the above suggestions cannot solve your problem, perhaps the remote control is
broken. You can contact your endpoint administrator for help.

Use the remote control to control the local camera to check whether the remote
control can be used normally.

Ensure that the far site has enabled the far-end camera control feature. For more
information, refer to
Far-end Camera Control on page 175 .

Ensure that what you are controlling is the remote camera. Select More->Near/Far
Camera during an active call and then select the remote video image.

Ensure that the far site supports the same call protocol as the near site. For more
information, refer to
Camera Control Protocol on page 176 .

Ensure that the display device has suitable resolution.

Check whether the packet has been lost. For more information on packet loss, refer
to
Viewing Call Statistics on page 238 .

Ensure that camera settings are configured correctly, such as brightness and white
balance.

Avoid high-intensity indoor light or direct sunlight on the camera.