Yealink VC110, Administrator'S Manual

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Troubleshooting
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This chapter provides an administrator with general information for troubleshooting
some common problems that he (or she) may encounter while using the VC110 video
conferencing endpoint.
The endpoint can provide feedback in a variety of forms, such as log files, packets,
status indicators and so on, which can help an administrator to find the endpoint
problem more easily and resolve it.
The following sections will help you to better understand and resolve the working status
of the endpoint.

Viewing Log Files

Capturing Packets

Getting Information from Status Indicators

Analyzing Configuration Files

Viewing Call Statistics

Using Diagnostic Methods
The log files are Yealink specific debug files which may be requested by the Yealink
support organization if you need technical support. The current log files are time
stamped event log files. You can export the log files to a syslog server or the local
endpoint. The administrator can specify the location where the log will be exported to
and the severity level of the log.
Endpoint Log Level specifies the log level to be recorded. The default endpoint log level
is 9.
Endpoint log level parameters are described below:
Parameter Description Configuration Method
Export System Log
Specify where the endpoint log
will be exported.
Valid values:

Local-export the endpoint
log to the local computer.
Web User Interface