NetBIOS over IP Troubleshooting
At the DNS or WINS Server
Refer to the Server Operating System documentation for the appropriate procedure to use to enable Host name
to IP address resolution on the Server. Make sure that the Printer's TCP/IP (internet) Host Name and NetBIOS
(SMB Host) Name (which should be identical for DNS) is being mapped to an IP Address on the Server. Refer
to the Printer's Settings List and verify that the Printer's TCP/IP Host and NetBIOS (SMB Host) Names continue
to match the entries in the Server's database. Also verify that the IP Address shown on the Report matches the
IP address in the Server's database. If the information is incorrect on the Server, NetBIOS communications
from the workstations to the Printer WILL be disrupted.
At the NT Server, if being used to Queue Jobs to the Printer
1.
Verify that the
TCP/IP
protocol is installed and configured for
DNS
(or WINS) use.
2.
Verify that
Microsoft TCP/IP Printing Services
are installed.
3.
From the Printers window on the Server, verify the presence of the Printer's icon (driver).
4.
Right mouse click on the Printer's icon and select
Properties
. From the
Ports
Tab, verify the presence
of an LPR port with a port name comprised of the Printer's
SMB Host Name
(WINS environment), or
fully qualified domain name
(SMB Host Name
.
Domain Name, in a DNS environment), or
IP Address
(if static).
5.
From the
Sharing
Tab, verify that
Sharing
is enabled for the Printer and that a
Share name
has been
assigned.
6.
To determine if communications between the Server and the Printer are good, click the
Print Test Page
button
on the
General
Tab.
At the workstation experiencing the communication problem, perform these tasks:
1.
Open your Web browser and enter the TCP/IP address of the Printer in the Address or Location field.
Press ENTER. If the Printer's Internet Services (web pages) begin to display on the workstation, you are
communicating with the Printer. If NOT, make sure that your web browser is not set to use a proxy
server and repeat the procedure. If unsuccessful, perform the next step.
2.
On NT4 workstations, verify that the
TCP/IP protocol
is installed and that it is configured for
DNS
resolution
of the NetBIOS Host Name. Verify that BOTH Microsoft
TCP/IP Printing Services
and
Workstation
(SMB client) Services are installed.
On Windows 2000 workstations, verify that the
Internet protocol (TCP/IP)
is installed and that it is
configured for
DNS resolution
of the NetBIOS Host Name. Also verify that the
Client for Microsoft
Networks
is installed. Finally, through Add/Remove Programs and Add/Remove Windows
Components, select Other Network File and Print Services, click Details, check the box for
Services for Unix
, and click OK and Next.
On 95/98/Me workstations, verify that the
TCP/IP protocol
is installed and that it is configured for
DNS
resolution
of the NetBIOS Host Name. Verify that the
Client for Microsoft Networks
is installed and
that the workstation has a Computer (NetBIOS) Name and is a member of a Workgroup. From the
Configuration Tab
of Network Neighborhood ("My Network Places" in Me), select the
TCP/IP
file:///C|/0-web/boxster/WorkCentreM24-System-Analyst-Guide/Pages/T3_NBTtrouble.htm (2 of 4) [9/4/03 8:33:21 AM]
Summary of Contents for WorkCentre M24 Color
Page 2: ...Product Overview WorkCentre M24 Product Overview Standard Features Options...
Page 39: ...Novell NetWare 3 1x Bindery Networks...
Page 52: ...5b1 TCP IP Dynamic Addressing Select another Protocol Go on to Step 6...
Page 60: ...6a1 TCP IP Peer to Peer LPR Printing...
Page 82: ...6a8 EtherTalk AppleTalk Peer to Peer Printing...
Page 96: ...5h1 IPP Configuration Select another Protocol Go on to Step 6...
Page 141: ...Before You Start Click to continue on to POP3 and SMTP Setup...
Page 160: ...Unique Fax settings 18 400 0 50 to 400 50 to 400 range in 1 increments...
Page 219: ...Trademarks Notices Trademarks Notices Trademark Acknowledgements R1 Notices R2 Safety Notes R3...
