NetWare 3.1x Troubleshooting
3.
Verify that the driver is using the correct Network Port to print through. On Windows desktops, select
Start
,
Settings
,
Printers
, right click on the Printer's icon, and select
Properties
. Select the Ports Tab
(NT4 and 2000) or the Details Tab (95/98/Me) and verify that the Network Port being printed through
includes the name of the
Primary Server
and
Print Queue
. If the Primary Server name does NOT
match the name shown on the Printer's Settings List, you are printing to the wrong Server on the
network. Either select the correct port from the displayed list, or use the
Add Port
button to create a
new Network Port.
4.
To assure successful printing, make sure that the Printer is configured to support the Page Description
Language (PDL) being used by your driver. To check the PDL being used by the driver, print a test job
"to file." Open and view the job in a program such as Notepad. The PDL being used by the driver will be
displayed in the first few lines of Printer Language. Next, check the Page Description Languages being
supported by the Printer's ports by following the instructions supplied under the
Setting PDL
Emulations
procedure in the Internet Services section of this guide. The PDL being used by the driver,
and the PDL supported by the Port you are printing to, MUST match for successful printing to occur.
At the Primary Server, perform these tasks:
1.
Check the Printer's Log In Using PCONSOLE
From a workstation with a network connection, log in (with System Administrator Privileges) to the
Primary Server.
Note: While the use of PCONSOLE described below does NOT require System Administrator privileges,
if you will be making modifications or changing the Printer Configuration file on the Server, you WILL
need to be logged in as System Administrator.
Make sure that you have a drive mapped to the SYS volume. This is the volume that contains the
LOGIN and PUBLIC directories.
At the command prompt, if not already in the PUBLIC directory, change to the PUBLIC directory by
typing
cd public
and press ENTER.
At the PUBLIC prompt, type
pconsole
and press ENTER.
When the PCONSOLE screen displays, observe the information at the top of the screen to verify that
you are connected to the correct Primary File Server. If correct, the Server’s name will match the
Primary Server name shown on the Printer's Settings List.
Note: If you are NOT connected to the correct file server you will be checking for the Printer’s login in
the WRONG place.
Under
Available Options
, highlight
Print Queue Information
and press ENTER. The
Print Queues
will be displayed in a list. Select the name of your printer’s Print Queue from the list and press ENTER.
file:///C|/0-web/boxster/WorkCentreM24-System-Analyst-Guide/Pages/T5_NW31x_trouble.htm (3 of 6) [9/4/03 8:33:23 AM]
Summary of Contents for WorkCentre M24 Color
Page 2: ...Product Overview WorkCentre M24 Product Overview Standard Features Options...
Page 39: ...Novell NetWare 3 1x Bindery Networks...
Page 52: ...5b1 TCP IP Dynamic Addressing Select another Protocol Go on to Step 6...
Page 60: ...6a1 TCP IP Peer to Peer LPR Printing...
Page 82: ...6a8 EtherTalk AppleTalk Peer to Peer Printing...
Page 96: ...5h1 IPP Configuration Select another Protocol Go on to Step 6...
Page 141: ...Before You Start Click to continue on to POP3 and SMTP Setup...
Page 160: ...Unique Fax settings 18 400 0 50 to 400 50 to 400 range in 1 increments...
Page 219: ...Trademarks Notices Trademarks Notices Trademark Acknowledgements R1 Notices R2 Safety Notes R3...
