EtherTalk Troubleshooting
EtherTalk Troubleshooting
T7
Use the following check list to troubleshoot your network communication problem.
Check Physical Media and Network Interface Cards
1.
Verify that the Printer is powered ON.
2.
Verify that the Printer and Workstation are using the correct cabling to communicate over the network.
Use category 3 UTP patch (NOT crossover) cable for 10 Base T communications, category 5 UTP
patch (NOT crossover) cable for 10 Base T / 100 Base TX communications, and Token Ring cabling for
Token Ring networks.
3.
Verify that the cable at both the Printer and Workstation is fully plugged into the Network Interface Card
(NIC). Check the link light, which is typically a green LED, to make sure that it is lit. Typically, but not
always, a second light on the Network Interface Card will be intermittently flashing, indicating the
presence of network traffic. If neither of these lights is lit, there is a problem with the NIC.
Print a Settings List at the Printer and perform these tasks:
1.
Under the
Ethernet
data label on the Report, verify that your communications speed is correctly set for
your network and that you have a MAC address listed. The driver for your NIC works at the Media
Access Control (MAC) layer of the protocol stack. If no MAC address is shown, you have either a bad
NIC or no NIC at all. Replace or install the Network Interface Card.
2.
Under the
Internet Services
data label, verify that this feature is Enabled. If it is NOT, enable it
following the instructions supplied under the
Network Connectivity Tab
of this guide.
3.
Under the
EtherTalk
data label, verify that the EtherTalk protocol is enabled, and that Printer has been
assigned an EtherTalk name and an EtherTalk zone. If one or more of these parameters needs to be
configured, follow the instructions supplied under the
EtherTalk
item of the NOS Selection menu,
accessed from the
Network Connectivity Tab
of this guide.
4.
Under the
EtherTalk
data label and at the bottom of the Settings List, verify that
PostScript
is installed
in the Printer. If a PostScript license is installed in the Printer, the PostScript logo will be clearly
displayed at the bottom of the Settings List. NOTE: If a PostScript license is NOT installed in the Printer,
EtherTalk will NOT be displayed on the Settings List, and will be unavailable for configuration using
Internet Services. Consult your Xerox Representative for assistance.
At the Macintosh workstation
Verify that the Printer is visible in the
Chooser
. If it is NOT, install the Driver and PPD file as follows:
Install the Adobe PostScript Print Driver and PPD on your Macintosh workstation
file:///C|/0-web/boxster/WorkCentreM24-System-Analyst-Guide/Pages/T7_EtherTalk_trouble.htm (1 of 2) [9/4/03 8:33:25 AM]
Summary of Contents for WorkCentre M24 Color
Page 2: ...Product Overview WorkCentre M24 Product Overview Standard Features Options...
Page 39: ...Novell NetWare 3 1x Bindery Networks...
Page 52: ...5b1 TCP IP Dynamic Addressing Select another Protocol Go on to Step 6...
Page 60: ...6a1 TCP IP Peer to Peer LPR Printing...
Page 82: ...6a8 EtherTalk AppleTalk Peer to Peer Printing...
Page 96: ...5h1 IPP Configuration Select another Protocol Go on to Step 6...
Page 141: ...Before You Start Click to continue on to POP3 and SMTP Setup...
Page 160: ...Unique Fax settings 18 400 0 50 to 400 50 to 400 range in 1 increments...
Page 219: ...Trademarks Notices Trademarks Notices Trademark Acknowledgements R1 Notices R2 Safety Notes R3...
