Troubleshooting
Troubleshooting
FI15
Internet Fax
To avoid the most common mistakes, verify the following information (SMTP or POP3).
SMTP
POP3
IP address
IP address
Subnet mask
Subnet mask
Gateway address
Gateway address
Host name
SMTP Server address
DNS server address
Machine E-mail address
DNS domain name
POP3 server address
SMTP server address
POP3 user name
Machine E-mail address
POP3 user password
Transmission
Items to check
Solution
Is the transmission procedure correct?
Check your sending procedure and
re-send.
Is the network correctly connected?
Verify the network connection and
configurations.
Is the mail address for your machine
specified correctly?
Check the E-mail address of the
recipient as displayed on the
screen.
If you have specified your recipient with the Address Number feature
(Address Book, Address Number or One Touch button), check that the
correct E-mail address has been registered. If it is incorrect, make a
correction.
Is the profile correctly configured?
Check the type of profile supported by the machine of the recipient and
re-send your data.
Are too many pages included in one
transmission session?
Reduce the number of pages for one transmission and re-send them or
change the settings for Split Size of Outgoing E-mail in Internet
Service.
Did you try to receive an E-mail with a
size exceeding the restriction of the mail
server?
Large size E-mail's may not be sent or received depending on the
system environment, such as the mail server limitation. Check the mail
server environment.
Receiving
Is the network correctly connected?
Verify the network connection and
configurations.
file:///C|/0-web/boxster/WorkCentreM24-System-Analyst-Guide/Pages/fi15-troubleshooting.htm (1 of 2) [9/4/03 8:33:12 AM]
Summary of Contents for WorkCentre M24 Color
Page 2: ...Product Overview WorkCentre M24 Product Overview Standard Features Options...
Page 39: ...Novell NetWare 3 1x Bindery Networks...
Page 52: ...5b1 TCP IP Dynamic Addressing Select another Protocol Go on to Step 6...
Page 60: ...6a1 TCP IP Peer to Peer LPR Printing...
Page 82: ...6a8 EtherTalk AppleTalk Peer to Peer Printing...
Page 96: ...5h1 IPP Configuration Select another Protocol Go on to Step 6...
Page 141: ...Before You Start Click to continue on to POP3 and SMTP Setup...
Page 160: ...Unique Fax settings 18 400 0 50 to 400 50 to 400 range in 1 increments...
Page 219: ...Trademarks Notices Trademarks Notices Trademark Acknowledgements R1 Notices R2 Safety Notes R3...