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Troubleshooting

Troubleshooting

Select one of the available
options for troubleshooting
information.

TCP/IP Troubleshooting T1

NetBEUI Troubleshooting T2

NetBIOS over IP Troubleshooting T3

IPP Troubleshooting T4

NetWare 3.1x Troubleshooting T5

NetWare 4.x, 5.x (NDS) Troubleshooting T6

EtherTalk Troubleshooting T7

Scanning to Hard Drive Troubleshooting T8

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Summary of Contents for WorkCentre M24 Color

Page 1: ...Notices Welcome to the WorkCentre M24 guide for System Administrator s This guide will help you install printing and other optional services on your network Click here to begin Click here for a Quick...

Page 2: ...Product Overview WorkCentre M24 Product Overview Standard Features Options...

Page 3: ...ay Scan to mailbox 600x600 600x1200 1200x1200 printing resolution 200x200 300x300 600x600 copying resolution EA1 toner No Oil Required No Streaks SRA3 12x19 64x220 gsm 16 110 lb index media Full Bleed...

Page 4: ...nisher stapler Base Machine with stand see below Tandem Tray see below Three Tray Module see below Base Machine with Stand Shown with optional DADF and Finisher Three Tray Module Tandem Tray Module Re...

Page 5: ...em Administrator s This guide will help you install printing and other optional services on your network Click here to begin Click here for a Quick Install page Use your browser s Print function to pr...

Page 6: ...Install Installation Step 1 Connect one end of a Category 5 twisted pair cable to a live network drop Connect the opposite end of the cable to the RJ 45 socket at the rear of the Printer Click to con...

Page 7: ...Step 2 Install Installation Step 2 Set the printer s power switch to ON and wait until the Main multiple tabbed screen is displayed Click to continue...

Page 8: ...Print Report List button This is the lowest of the two buttons displayed vertically on the touch screen 4 Press the Copy Mode Settings button This is the center button in the upper row of three butto...

Page 9: ...s The Printer should also have a valid IP Address Subnet Mask and Gateway If this is not the case select NOS Selection Menu click TCP IP Protocol Configuration and follow the instructions supplied If...

Page 10: ...nu Network Connectivity Install Steps A1 Settings List A6 Ethernet Speed Setting A2 Enable Internet Services A9 Parallel Port Configuration A7 SNMP Configuration A8 NOS Selection Menu Changing the Adm...

Page 11: ...List follow the instructions to Enable Internet Services under the Network Connectivity Tab of this guide If you will be using SNMP Management software with this printer select SNMP Configuration und...

Page 12: ...Settings button This is the center button in the upper row of three buttons displayed horizontally on the touch screen 5 Press the Square Settings List button displayed by itself on the screen 6 Press...

Page 13: ...two button selection screen 8 When the Protocol Settings Menu displays press the horizontal line selection labeled Ethernet Board Setting 9 Press the Change Settings button in the lower right corner o...

Page 14: ...you will be in the Protocol Settings Menu and will have to press the Close button to return to the two button selection screen 8 When the Port Settings menu displays press the down arrow key to view...

Page 15: ...lose button in the upper right corner of the Port Settings Menu screen 2 Press the rectangular Close button in the upper right corner of the Ports and Protocols selection two button screen 3 Press the...

Page 16: ...a choice of setting selections by numbered horizontal lines with the current status of each setting shown The up and down arrow keys provide access to additional selections and return you to the curr...

Page 17: ...n note the current display in seconds for the Parallel Port Timeout This is the length of time that the Controller will wait for an end of job command before printing the current job Up and down selec...

Page 18: ...workstation dependent When in doubt select the Enabled setting 4 To change settings press the setting of choice then click the Save button upper right hand button on the touch screen 5 To exit the Se...

Page 19: ...hand button to access the Port Settings Menu display Note If you press the right hand button by mistake you will be in the Protocol Settings Menu and will have to press the Close button to return to...

Page 20: ...ervices 1 Open your Web browser and enter the TCP IP address of the Printer in the Address or Location field Press Enter 2 Click the Properties button or Tab 3 Click the plus symbol to the left of the...

Page 21: ...om this list TCP IP Protocol Configuration B1 TCP IP LPD Enablement B13 TCP IP Dynamic Addressing B15 TCP IP Port 9100 B8 Microsoft NetBEUI B5 Microsoft NetBIOS over IP B6 NetWare 4 x 5 x NDS B3 NetWa...

Page 22: ...hat are specific to TCP IP address settings Choose your setting of interest by pressing the numbered horizontal selection line on the touch screen Note that the current status of each setting is shown...

Page 23: ...pad of the Control Panel to enter in the appropriate Subnet Mask 4 To save settings click the Save button upper right hand button on the touch screen 5 To exit the Settings screen without making any c...

Page 24: ...owing is a summary of this procedure From Internet Services select the TCP IP Protocol on the Properties Tab Under the Access Control List subject label verify that the check box is checked Use the av...

Page 25: ...o press the Close button to return to the two button selection screen 8 When the Port Settings menu displays press the horizontal selection line labeled LPD 9 Press the Change Settings button in the l...

Page 26: ...gular Close button in the upper right corner of the Ports and Protocols selection two button screen 3 Press the rectangular Close button in the upper right corner of the five button screen containing...

Page 27: ...ss 8 Determine the method to use to supply the DNS Server IP Addresses to resolve Host Names with IP Addresses 9 Determine whether or not Dynamic DNS should be enabled 10 Determine the method to use t...

Page 28: ...y WINS Windows Internet Naming Service Servers WINS Primary Secondary Server IP Address Lines Two IP Address lines with entry boxes are provided for manual entry of the WINS Primary and Secondary Serv...

Page 29: ...alue for jobs being sent to the Printer through this Port This is the length of time that the Controller will wait for an end of job command before printing the current job 7 Click the Apply New Setti...

Page 30: ...d button to access the Port Settings Menu display Note If you press the right hand button by mistake you will be in the Protocol Settings Menu and will have to press the Close button to return to the...

Page 31: ...s allowed labeled Maximum Sessions A TBCP Filter checkbox displayed when PostScript is enabled An enabling checkbox for Auto Driver Download enabling the Printer to push a driver to a client An enabli...

Page 32: ...n the touch screen Note If you press the left button by mistake the Main menu will be displayed and you will have to start over at step one above 5 Press the System Settings button the top left button...

Page 33: ...f connections allowed labeled Maximum Sessions A TBCP Filter checkbox displayed when PostScript is enabled An enabling checkbox for Auto Driver Download enabling the Printer to push a driver to a clie...

Page 34: ...ding lpd enter in the Printer s SMB Host Name as seen on the Printer s Settings List 5 When prompted for a queue name enter in your preference of an easily identified name for this Printer 6 Install t...

Page 35: ...ion labeled Port Status 11 Press the Change Settings button 12 On the Settings screen note which of the two square buttons is highlighted as the current setting for NetWare Port Enablement The availab...

Page 36: ...me Selection box with a default of Auto sensing Other selections include Ethernet II used when running TCP IP on your network Ethernet 802 3 used for NetWare versions up to 3 11 Ethernet 802 2 the def...

Page 37: ...d Port Status 11 Press the Change Settings button 12 On the Settings screen note which of the two square buttons is highlighted as the current setting for NetWare Port Enablement The available setting...

Page 38: ...1 100 seconds with the ability to set to zero which is off Two Password text boxes for logging into the NetWare Server A TBCP Filter checkbox displayed when PostScript is enabled Under the NDS Subject...

Page 39: ...Novell NetWare 3 1x Bindery Networks...

Page 40: ...menu will be displayed and you will have to start over at step one above 5 Press the System Settings button the top left button displayed on screen 6 Press the Network Settings button the top right b...

Page 41: ...CP IP address of the Printer in the Address or Location field Press Enter 2 Click the Properties button or Tab 3 Click the plus symbol to the left of the Protocol Settings file folder 4 Select IPP in...

Page 42: ...menu 9 Press the Change Settings button in the lower right corner of the Port Settings Menu screen 10 When the EtherTalk Menu displays note that you have only one setting selection on a single numbere...

Page 43: ...e your new settings Configuring EtherTalk Settings with Internet Services 1 Open your Web browser and enter the TCP IP address of the Printer in the Address or Location field Press Enter 2 Click the P...

Page 44: ...d ranging from 4 to 12 characters in length 8 Press the Enter button the lower right button on the touch screen Note If you make a mistake press the Reset button located to the immediate left of the E...

Page 45: ...Changing the Administrator Password Restore Settings button to return the settings to their previous values...

Page 46: ...menu you can select your network connectivity protocol and obtain printer installation instructions specific to your network environment If you will be installing the printer in a Client Server enviro...

Page 47: ...ou can proceed with your installation Select your connectivity protocol from the following list TCP IP Protocol Configuration already performed in Step 4 TCP IP LPD Enablement TCP IP Dynamic Addressin...

Page 48: ...ess the Port Settings button the left hand button to access the Port Settings Menu display Note If you press the right hand button by mistake you will be in the Protocol Settings Menu and will have to...

Page 49: ...the Printer s Main screen press the rectangular Close button in the upper right corner of the Port Settings Menu screen 2 Press the rectangular Close button in the upper right corner of the Ports and...

Page 50: ...tions that need to communicate with the Printer using TCP IP DHCP TIP When using DHCP set a reasonably long Lease Time for the IP Address so that the Printer can be restarted as required when changing...

Page 51: ...he IP Address of the SMTP Mail Server SMTP Server Address Line An IP Address line with entry boxes is provided for manual entry of the SMTP Server Address when DHCP is not selected Under the WINS Serv...

Page 52: ...5b1 TCP IP Dynamic Addressing Select another Protocol Go on to Step 6...

Page 53: ...6 Install Step 6 Print Drivers The Print Drivers Tab of the guide has a selection menu from which you can select your printing environment Click to see the list of printing environments...

Page 54: ...ent from the list below TCP IP Peer to Peer LPR Printing NetBEUI Peer to Peer Printing NetBIOS over IP Peer to Peer Printing NetBIOS over IP Client Server Printing IPP Printing Windows 2000 NetWare 3...

Page 55: ...hlight this item with your mouse and click the Properties button to verify that this workstation is using either a dynamic or static method to obtain a valid TCP IP address If the TCP IP protocol is N...

Page 56: ...rt you can accept the default name provided by Windows Click Next 9 Review the Port characteristics displayed on the Port Wizard s summary screen and click Finish 10 You will be prompted for a print d...

Page 57: ...IP Printing is loaded Note If Microsoft TCP IP Printing services are NOT loaded click the Add button select Microsoft TCP IP Printing from the available list and click OK If the setup program fails to...

Page 58: ...s in Windows Me 2 Left mouse click on Properties 3 Click on the Configuration TAB and verify that the TCP IP Protocol has been loaded Note If the TCP IP Protocol has NOT been loaded click the Add butt...

Page 59: ...r program to save your settings and create the LPR Port Driver Installation 1 On the Windows desktop use your mouse to select Start Settings and Printers 2 In the Printers Window double click on Add P...

Page 60: ...6a1 TCP IP Peer to Peer LPR Printing...

Page 61: ...n Windows Me and select Properties 2 Click the Configuration Tab 95 98 Me or the Protocols Tab Windows NT4 and verify that the NetBEUI protocol is loaded If it is click the Identification Tab 95 98 Me...

Page 62: ...OK on the Install From Disk screen if it displays 9 When prompted accept the default printer name or give your printer a more descriptive name Select either Yes or No to make this printer your default...

Page 63: ...ard disk Follow the configuration instructions provided Internet Services Note For comprehensive information on the use of Internet Services as a browser based workstation tool for configuring your pr...

Page 64: ...he Printer as described under the Configure SMB menu item under the Internet Services Tab of this guide 4 Make sure to configure the DNS WINS Server s for NetBIOS name to IP address resolution Then pr...

Page 65: ...click Next 3 When the Add Printer Wizard displays select Network Printer 4 Select Browse to search for the printer s Workgroup over the Microsoft network 5 Select the plus symbol to the left of Entir...

Page 66: ...main in which this Host resides into the Domain text box xerox com for example Optionally use the Add button to enter in DNS Server IP Addresses for the DNS Service Search Order 5 Click on the WINS Ad...

Page 67: ...P Server or that NetBIOS is enabled over TCP IP Click Cancel twice and verify that the Client for Microsoft Networks is installed Finally with your Operating System Installer Disk readily available th...

Page 68: ...Workstation Windows NT4 Workstation Windows 2000 XP Professional Workstation Windows 95 98 Me Workstation Print Driver Installation Verify that the Correct Protocols and Services are installed in the...

Page 69: ...and Printers window displays select Have Disk and enter in the path to your driver files Note that you can also use the Browse button to locate the required INF file 10 Click OK on the Open screen if...

Page 70: ...Internet Naming Service WINS Server on an NT only network you might alternatively wish to deselect the Enable DNS for Windows Resolution checkbox and supply the IP addresses of a Primary and Secondar...

Page 71: ...double click Network Connections Right mouse click on the Local Area Connection icon and select Properties If the Client for Microsoft Networks is NOT loaded click the Install button then select Clie...

Page 72: ...will be printing primarily to this printer from your Windows applications Click Next 13 Select Yes to print a test page Click Next 14 Click Finish Configure the Print Driver 1 On the Windows 2000 desk...

Page 73: ...n the Settings List verify that IPP is enabled If it is NOT enable the protocol following the procedure stated under the IPP Internet Printing Protocol item of the NOS Selection menu accessed from the...

Page 74: ...WINS 7 Click Next 8 When prompted for the driver files select Have Disk and browse to the location of your print driver 9 Select the INF file then click Open 10 When the Install from Disk screen displ...

Page 75: ...Protocol from the available list and click OK If the setup program fails to find the required files you will have to click Have Disk to load the protocol from the Operating System installer disk for t...

Page 76: ...ish to set for the printer Windows 2000 and XP Professional Workstation Print Driver Installation Verify that the Correct Protocols and Services are installed in the workstation 1 Verify that the NW L...

Page 77: ...Note Make sure that you are browsing the NetWare network and NOT the Microsoft Windows Network 7 On the Browse for Printer screen click on select with your mouse your Primary Server and Print Queue Cl...

Page 78: ...available list and click OK If the setup program fails to find the required files you will have to click Have Disk to load the protocol from the Operating System installer disk for this workstation 4...

Page 79: ...for the printer Configure the Print Driver in Windows NT4 1 From the Start menu select Settings and then Printers 2 Right click on the Printer s icon and select Document Defaults 3 Select the correct...

Page 80: ...finish loading its list of Servers and Print Queues 7 On the Browse for Printer screen double click on the network icons or the sign in front of the icons to open up the Network tree and context count...

Page 81: ...vity Tab of this guide Install the Adobe PostScript Print Driver and PPD on your Macintosh workstation 1 Locate the Adobe PostScript Print Driver file 2 Double click the Adobe PS Installer icon Click...

Page 82: ...6a8 EtherTalk AppleTalk Peer to Peer Printing...

Page 83: ...eing sent to the Printer through this Port This is the length of time that the Controller will wait for an end of job command before printing the current job 7 Click the Apply New Settings button to a...

Page 84: ...left hand button to access the Port Settings Menu display Note If you press the right hand button by mistake you will be in the Protocol Settings Menu and will have to press the Close button to retur...

Page 85: ...Maximum Sessions A TBCP Filter checkbox displayed when PostScript is enabled An enabling checkbox for Auto Driver Download enabling the Printer to push a driver to a client An enabling checkbox for su...

Page 86: ...splayed on the touch screen Note If you press the left button by mistake the Main menu will be displayed and you will have to start over at step one above 5 Press the System Settings button the top le...

Page 87: ...for Auto Driver Download enabling the Printer to push a driver to a client An enabling checkbox for supporting Unicode supplying the Host name and Workgroup name in Unicode characters during SMB trans...

Page 88: ...identified name for this Printer 6 Install the Print driver on your workstation and when prompted to select a port to print through select the LPR port that you just created 7 Print a Test Print to v...

Page 89: ...is selection labeled Port Status 11 Press the Change Settings button 12 On the Settings screen note which of the two square buttons is highlighted as the current setting for NetWare Port Enablement Th...

Page 90: ...Auto sensing Other selections include Ethernet II used when running TCP IP on your network Ethernet 802 3 used for NetWare versions up to 3 11 Ethernet 802 2 the default for NetWare 3 12 and later and...

Page 91: ...11 Press the Change Settings button 12 On the Settings screen note which of the two square buttons is highlighted as the current setting for NetWare Port Enablement The available settings are Enabled...

Page 92: ...box for SAP frequency 1 100 seconds with the ability to set to zero which is off Two Password text boxes for logging into the NetWare Server Under the NDS Subject Label there is a text box for NDS Tr...

Page 93: ...file C 0 web boxster WorkCentreM24 System Analyst Guide main Install_5g1 htm Select another Protocol Go on to Step 6...

Page 94: ...on by mistake the Main menu will be displayed and you will have to start over at step one above 5 Press the System Settings button the top left button displayed on screen 6 Press the Network Settings...

Page 95: ...ser and enter the TCP IP address of the Printer in the Address or Location field Press Enter 2 Click the Properties button or Tab 3 Click the plus symbol to the left of the Protocol Settings file fold...

Page 96: ...5h1 IPP Configuration Select another Protocol Go on to Step 6...

Page 97: ...creen 8 Press the EtherTalk selection line on the Port Settings menu 9 Press the Change Settings button in the lower right corner of the Port Settings Menu screen 10 When the EtherTalk Menu displays n...

Page 98: ...automatically reboot to register and enable your new settings Configuring EtherTalk Settings with Internet Services 1 Open your Web browser and enter the TCP IP address of the Printer in the Address o...

Page 99: ...onfiguration steps For further reference at any time you can access the entire SA Guide by clicking on the labeled tabs at the top of the screen and choosing topics from the displayed menus To restart...

Page 100: ...P IP Peer to Peer LPR Printing D1 NetBEUI Peer to Peer Printing D6 NetBIOS over IP Peer to Peer Printing D7 NetBIOS over IP Client Server Printing D4 IPP Printing Windows 2000 D13 NetWare 3 12 and 4 x...

Page 101: ...hen select Protocol as the type of network component that you wish to install Click the Add button and select Internet Protocol TCP IP With your Operating System Installer Disk readily available click...

Page 102: ...e INF file then click Open 12 When the Install from Disk screen displays verify that the path and file name are correct and click OK 13 Select the model that corresponds to your Printer and click Next...

Page 103: ...k to load the service from the Operating System installer disk for this workstation Add the Printer to the Windows NT4 Desktop 1 From the Start menu select Settings and then Printers 2 Double click Ad...

Page 104: ...ailable list and click OK If the setup program fails to find the required files you will have to click Have Disk to load the protocol from the Operating System installer disk for this workstation 4 Cl...

Page 105: ...s desktop use your mouse to select Start Settings and Printers 2 In the Printers Window double click on Add Printer 3 When the Add Printer Wizard Introductory screen displays click Next 4 Select the L...

Page 106: ...d select Properties 2 Click the Configuration Tab 95 98 Me or the Protocols Tab Windows NT4 and verify that the NetBEUI protocol is loaded If it is click the Identification Tab 95 98 Me NT4 to determi...

Page 107: ...OK 8 Click OK on the Install From Disk screen if it displays 9 When prompted accept the default printer name or give your printer a more descriptive name Select either Yes or No to make this printer y...

Page 108: ...nfigure TCP IP Settings procedure of the Internet Services section of this guide Windows 95 98 Me Workstation Print Driver Installation Verify that the Correct Protocols and Services are installed in...

Page 109: ...the Install From Disk screen 10 When the Printers list is displayed on screen select your Printer Click Next 11 When prompted accept the default printer name or give your printer a more descriptive n...

Page 110: ...n checkbox and supply the IP addresses of a Primary and Secondary if used WINS Server Add the Printer to the Windows NT4 Desktop 1 From the Start menu select Settings and then Printers 2 Double click...

Page 111: ...tem Installer Disk readily available through Add Remove Programs and Add Remove Windows Components select Other Network File and Print Services Click Details check the box for Print Services for Unix...

Page 112: ...orrect Protocols and Services are installed in the workstation 1 At the Workstation s Desktop right click the Network Neighborhood icon My Network Places in Windows Me and select Properties 2 On the C...

Page 113: ...list is displayed on screen select your Printer Click Next 13 When prompted accept the default printer name or give your printer a more descriptive name Select either Yes or No to make this printer yo...

Page 114: ...of a Primary and Secondary if used WINS Server Add the Printer to the Windows NT4 Desktop 1 From the Start menu select Settings and then Printers 2 Double click Add Printer 3 When the Add Printer Wiza...

Page 115: ...t Properties If the Client for Microsoft Networks is NOT loaded click the Install button then select Client as the type of network component that you wish to install Click the Add button and select Cl...

Page 116: ...r Windows applications Click Next 13 Select Yes to print a test page Click Next 14 Click Finish Configure the Print Driver 1 On the Windows 2000 desktop from the Start menu select Settings then Printe...

Page 117: ...enabled If it is NOT enable the protocol following the procedure stated under the IPP Internet Printing Protocol item of the NOS Selection menu accessed from the Network Connectivity Tab of this guide...

Page 118: ...Next 8 When prompted for the driver files select Have Disk and browse to the location of your print driver 9 Select the INF file then click Open 10 When the Install from Disk screen displays verify t...

Page 119: ...rosoft Client Service or Microsoft Network Service for NetWare from the available list and click OK If the setup program fails to find the required files you will have to click Have Disk to load the s...

Page 120: ...n loaded If the protocol is NOT loaded click the Install button then select Protocol as the type of network component that you wish to install Click the Add button and select NW Link IPX SPX NetBIOS C...

Page 121: ...s select Have Disk and browse to the location of your print drivers 9 Select the INF file then click Open 10 When the Install from Disk screen displays verify that the path and file name are correct a...

Page 122: ...NDS enabled Note If the Novell Client is not loaded you will need to load the Novell Client Service from the Novell Server Install CD ROM Get the CD ROM insert it in your ROM drive and use Windows Exp...

Page 123: ...Properties On the Windows XP desktop click Start Control Panel and double click Network Connections Right mouse click on the Local Area Connection icon and select Properties Verify that the Protocol h...

Page 124: ...queue and name Click on the printer s queue name to highlight it Click Next 8 When prompted for the driver files select Have Disk and browse to the location of your print drivers 9 Select the INF file...

Page 125: ...Network Connectivity Tab of this guide Install the Adobe PostScript Print Driver and PPD on your Macintosh workstation 1 Locate the Adobe PostScript Print Driver file 2 Double click the Adobe PS Insta...

Page 126: ...er s Hard Drive Click Before You Start to begin Before You Start E1 Setting Up Mail Boxes E13 Scanning to Mail Boxes E14 Retrieving Images from Mail Boxes E15 Scan Settings Overview E12 Installing and...

Page 127: ...splays Communication Settings THIS IS THE AREA THAT SHOULD SHOW SALUTATION AS ENABLED To enable Salutation from Internet Services if necessary perform the following steps 1 From the Printer s Settings...

Page 128: ...ghted as the current setting for Salutation enablement The available settings are Enabled or Disabled To support the retrieval of scanned files from the Printer s Mailboxes to individual desktops this...

Page 129: ...ettings press the Cancel button 12 When the Mailbox Settings Screen displays after assigning a password note that you have four setting selections displayed on four numbered horizontal lines The avail...

Page 130: ...Setting Up Mailboxes upper right corner of the screen 23 The Main Copy Screen will now be displayed...

Page 131: ...n the Scan Screen displays press the Mailbox button located on the left hand side of the Basic Scanning Tab the first Tab on the left of the Scan screen 4 When the Mailbox screen displays a number of...

Page 132: ...rectory Tree on the left side of the Properties Tab screen in the beginning list of Hot Links click the Mailbox hot link 4 The screen displays Box Number 1 200 Password List Order selectable between D...

Page 133: ...you can select an original orientation of Head to Top or Head to Left If you choose 2 Sided two additional orientation buttons Head to Head and Head to Toe become available for your selection Note To...

Page 134: ...ncel button to exit the current screen without saving changes Pressing the Reduce Enlarge button opens an Enlargement and Reduction Screen A vertical row of three buttons on the screen s left hand sid...

Page 135: ...turn to the Main Copy Screen perform the following steps 1 Press the Menu button in the upper right corner of the three Tabbed Scan screen 2 On the two button Selection screen press the left hand Copy...

Page 136: ...our workstation must be connected to a network using the TCP IP protocol Your image editing application must be compatible with the TWAIN interface to import scanned data Installing the Network Scanne...

Page 137: ...ct Scanner Note that you could also just double click the displayed scanner s name 13 Enter the mailbox number and password when prompted 14 Click Open Mailbox 15 From the displayed document list sele...

Page 138: ...setup are common Scan to E mail Internet Fax Phone Fax What is it What is it What is it Before You Start Before You Start POP3 and SMTP Setup System Settings Address Book Address Book Address Book Tr...

Page 139: ...mail attachment to the specified e mail recipient or recipients Enter a SMTP Simple Mail Transfer Protocol e mail addresses for your e mail An SMTP compliant e mail address format must be used For ex...

Page 140: ...ddress Gateway address Host name SMTP Server address DNS server address Machine E mail address DNS domain name POP3 server address SMTP server address POP3 user name Machine E mail address POP3 user p...

Page 141: ...Before You Start Click to continue on to POP3 and SMTP Setup...

Page 142: ...quires the Admin Password 12 Wait until the machine has returned to Ready to Copy 13 Select the plus symbol to the left of Protocol Settings 14 Select E mail 15 Fill in the appropriate information POP...

Page 143: ...POP3 and SMTP 18 Wait until the machine has returned to Ready to Copy Click to continue on to Scan to E mail specific OR Click to continue on to Internet Fax specific...

Page 144: ...h Create Delete 8 Touch E mail 9 Touch Detailed Settings 10 Select the items to enter information and touch Change Settings E mail Address enter an address up to 128 characters then touch Save Recipie...

Page 145: ...P3 SMTP POP3 IP address IP address Subnet mask Subnet mask Gateway address Gateway address Host name SMTP Server address DNS server address Machine E mail address DNS domain name POP3 server address S...

Page 146: ...the telephone line allows you to send documents that are scanned by the machine as attachments in the TIFF format of electronic mail also allows you to receive E mail s that are sent from machines eq...

Page 147: ...What is Fax Phone What is Fax Phone FP Fax Phone works much the same as a standard facsimile machine Click to continue on to Before You Start Fax Phone...

Page 148: ...t and Remote Mailbox are not available The transmission speed is limited Super G3 cannot be used Communications modes G3 Auto Normal Fax communications the machine automatically switches modes in the...

Page 149: ...Select the items to enter information and touch Change Settings Enter in a Local Name up to 20 characters then touch Save Enter a Company Logo up to 30 characters then touch Save Enter a Machine Passw...

Page 150: ...ouch Save Communication Mode G3 Auto or F4800 then touch Save Resolution Choose one then touch Save Cover Note On or Off then touch Save If On select Comment Recipient Comment then touch Save Maximum...

Page 151: ...Touch Confirm when finished 3 Touch System Settings 4 Touch Setup Menu 5 Touch Group Send 6 Select a Group number using the keypad 7 Touch Create Delete 8 Use the numeric keypad enter the three digit...

Page 152: ...ypad enter 11111 or current password Touch Confirm when finished 3 Touch System Settings 4 Touch Setup Menu 5 Touch Comment 6 Select a Comment number 7 Touch Create Delete 8 Enter a Comment up to 18 c...

Page 153: ...Create Delete Password On or Off then touch Save If On enter a password up to 20 characters touch Save If Off touch Save Mailbox Name up to 10 characters touch Save Check Password Save Write A passwor...

Page 154: ...tem Settings 4 Touch System Settings again 5 Touch Fax Mode Settings 6 Select a Output Destination File Destination 7 Select File Destination Line Setup 8 Select the Line to enter touch Change Setting...

Page 155: ...played 10 Touch Reports Select Item to Change Current Settings Job History Report Automatically print every 50 print operations Default is 0 0ff Activity Report Automatically print every 100 transacti...

Page 156: ...Mixed Size Originals Communication Mode Send Header Transmission Report iFax Profile 7 Touch Close until Fax Mode Settings is displayed 8 Touch Fax Control 9 Select the Line to enter or change touch C...

Page 157: ...scription 0 Standard 1 Fine 2 Super fine 400 dpi 3 Superfine 600 dpi 2 Original Type default is 0 Setting Value Description 0 Text 1 Send Header Polling default is 1 Setting Value Description 0 Off 1...

Page 158: ...ission Report default is 0 Setting Value Description 0 Off Setting Value Description 0 Batch Send Off 1 Batch Send On 7 Fax Receiving Mode default is 0 Setting Value Description 0 Auto Receive 1 Manua...

Page 159: ...1 122 5 12 129 4 13 141 4 14 163 2 15 173 2 16 200 0 17 282 8 Setting Value Description 0 A B System 1 Inch System 13 Reduce 8 5 x11 Original to A4 default is 0 Setting Value Description 0 Same Size 1...

Page 160: ...Unique Fax settings 18 400 0 50 to 400 50 to 400 range in 1 increments...

Page 161: ...p Phonebook to import from fax phonebook entries 7 After the recipient has been added to Recipient List the four buttons below it will become available Recipient Info Enter Name Company Fax Tel E mail...

Page 162: ...Direct Fax Enter a Fax Number or Address Number fax recipient to Recipient List Click To Click OK Click to continue on to Troubleshooting...

Page 163: ...ote machine Check the number displayed on the screen If you are using speed dialing print an Address Book to check the number An error message displayed Take the necessary measures described in the me...

Page 164: ...uch Change Settings E mail Address enter a Local Name up to 128 characters then touch Save Recipient up to 18 characters then touch Save Index only 1 digit used for a quick find then touch Save Commun...

Page 165: ...as displayed on the screen If you have specified your recipient with the Address Number feature Address Book Address Number or One Touch button check that the correct E mail address has been register...

Page 166: ...our environment Is the profile correct Inform the sender of the supported profile and request to send the data again Did you try to receive documents in a format that your machine cannot process When...

Page 167: ...N1 3 Maintenance Tab N1 4 Support Tab N1 5 Setting TIFF Processing Properties N3 2 Setting PDL Emulations N3 3 Setting Ethernet Speed N5 0 Configure TCP IP Settings N5 3 Configure LPD N5 6 Restricting...

Page 168: ...you will be in the Protocol Settings Menu and will have to press the Close button to return to the two button selection screen 8 When the Port Settings menu displays press the down arrow key to view...

Page 169: ...lose button in the upper right corner of the Port Settings Menu screen 2 Press the rectangular Close button in the upper right corner of the Ports and Protocols selection two button screen 3 Press the...

Page 170: ...Use this feature to send print ready jobs to the Printer Note The print ready jobs must be in a file format that the Printer recognizes PostScript files with a ps file extension for example Jobs Allo...

Page 171: ...Make sure to send jobs with file formats that the Printer recognizes PostScript files with a ps file extension for example If jobs are sent to the printer with unrecognizable file extensions the Print...

Page 172: ...ng the plus sign in front of the file folder in the directory tree you can view the processed job History If you click on the hot link labeled Job History Report you will see a list of jobs that have...

Page 173: ...urce trays and a bypass tray depending upon how you are equipped and supplies the status of media in each tray the media size the media type and the order of the tray to select media from The Output T...

Page 174: ...mode Low Power Mode is selectable from 6 to 240 minutes Sleep Mode is selectable from 15 to 240 minutes To have the Printer register changes made to any settings click the rectangular Apply New Setti...

Page 175: ...ton 2 The second File Folder in the Properties Tab directory tree labeled Protocol Settings contains a list of hot links for viewing or modifying the settings for the Protocols supported by the Printe...

Page 176: ...Tab Maintenance Tab N1 4 Clicking the Maintenance Button on the Main screen takes you to the Maintenance Tab There is only one item in this Tab s Directory Tree which when clicked displays an Error Hi...

Page 177: ...cking on the URL takes you to an external web site providing additional Customer support Note that if you click the rectangular button labeled Change Settings it is possible to change the URL used to...

Page 178: ...folder in the Properties Tab directory tree labeled Emulation Settings 4 Click on the TIFF or PostScript or PCL or HP GL 2 hot link to access the Printer s list of default settings for processing the...

Page 179: ...nt Mode hot link to access a List of the Printer s Input Ports displaying the Page Description Language emulations they are currently using 5 Depending upon the Ports enabled at the Printer the list o...

Page 180: ...le folder in the Directory Tree labeled Port Settings 4 Click the Ethernet hot link 5 Select your network speed from the drop down list 6 Click the Apply New Settings button to accept the changes or t...

Page 181: ...out a Settings List as stated in this guide so that you have a record of the TCP IP addresses for use with workstations that need to communicate with the Printer using TCP IP DHCP TIP When using DHCP...

Page 182: ...ort dynamic IP address updates there is no need to enable this checkbox Under the SMTP Subject Label Get SMTP Server Address check box If enabled with a check mark the Printer will contact the DHCP Se...

Page 183: ...Configure TCP IP Settings services All other hosts not specified in this list will be prevented from accessing the Printer s services...

Page 184: ...signed Numbers Authority the default value should not need to be changed A TBCP Filter checkbox displayed when PostScript is enabled Connect Time out Entry Box 6 Enter a Time Out value for jobs being...

Page 185: ...ist subject label 6 Enable with a check mark the IP Filter check box 7 Click the available Edit button 8 When the list of ten lines of IP Address and Subnet Mask entry boxes is displayed supply the IP...

Page 186: ...value for jobs being sent to the Printer through this Port This is the length of time that the Controller will wait for an end of job command before printing the current job 7 Click the Apply New Sett...

Page 187: ...bling the Printer to push a driver to a client An enabling checkbox for supporting Unicode supplying the Host name and Workgroup name in Unicode characters during SMB transmission An enabling checkbox...

Page 188: ...ernet 802 2 the default for NetWare 3 12 and later and Ethernet SNAP used on networks running TCP IP and or AppleTalk A display of the Printer s Network MAC address A Service Location Protocol SLP Act...

Page 189: ...PostScript is enabled Administrator Mode Checkbox This is disabled by default Consult the On Line Help for use of this feature DNS Enablement Checkbox Timeout Entry Box 6 Verify that the DNS Enablemen...

Page 190: ...MP TRAPS sent from the device to the Manager by SNMP Configuring SNMP Community Names with Internet Services 1 Open your Web browser and enter the TCP IP address of the Printer in the Address or Locat...

Page 191: ...lt value should not need to be changed Maximum Sessions Entry Box Connect Time out Entry Box 6 In the Maximum Sessions Entry Box accept the default value or enter a number for the maximum number of ho...

Page 192: ...Printer Name Zone Name 6 Enter the name that you wish to assign to this Printer This is the name that will appear in the Chooser 7 Either accept the default zone of which lets the closest router assig...

Page 193: ...tion TCP IP Troubleshooting T1 NetBEUI Troubleshooting T2 NetBIOS over IP Troubleshooting T3 IPP Troubleshooting T4 NetWare 3 1x Troubleshooting T5 NetWare 4 x 5 x NDS Troubleshooting T6 EtherTalk Tro...

Page 194: ...o the Printer Verify that the IP Address Subnet Mask and Gateway addresses are correct for your network and have NOT changed from their previous settings Note The use of DHCP the DHCP Server with a sh...

Page 195: ...erties Select the Ports Tab NT4 and 2000 or the Details Tab 95 98 Me and verify that the LPR Port being printed through matches the IP Address of the Printer If the IP address does NOT match you are p...

Page 196: ...in the Microsoft NetBEUI procedure in the NOS Selection section of this guide 2 On the Settings List verify that the default name of the NetBEUI workgroup is Workgroup and that the Printer has a uniqu...

Page 197: ...ghborhood My Network Places in Windows Me could be that the printer is directly attached to a workstation that does NOT have Sharing enabled AT THE WORKSTATION SHARING THE PRINTER right mouse click th...

Page 198: ...access the Internet Services Web Pages residing in the Printer as described in the Configure SMB procedure in the Internet Services section of this guide 3 On the Settings List under the TCP IP data...

Page 199: ...re name has been assigned 6 To determine if communications between the Server and the Printer are good click the Print Test Page button on the General Tab At the workstation experiencing the communica...

Page 200: ...match the SMB Host name of the Printer as shown on the Settings List If it doesn t you are printing to the wrong port and either need to select the correct port or use the Add Port button to create a...

Page 201: ...in a program such as Notepad The PDL being used by the driver will be displayed in the first few lines of Printer Language Next check the Page Description Languages being supported by the Printer s p...

Page 202: ...g used to assign TCP IP addressing to the Printer Verify that the IP Address Subnet Mask and Gateway addresses are correct for your network and have NOT changed from their previous settings Note The u...

Page 203: ...e item with your mouse and click the Properties button to verify or set up the method being used for TCP IP addressing 3 Run a Command DOS prompt on the workstation and perform ping tests to verify su...

Page 204: ...ver will be displayed in the first few lines of Printer Language Next check the Page Description Languages being supported by the Printer s ports by following the instructions supplied under the Setti...

Page 205: ...f this guide 3 Under the NetWare data label verify that NetWare and its IPX SPX protocol is Enabled If it is NOT enable NetWare following the instructions supplied in the Novell NetWare 3 1x Bindery N...

Page 206: ...ft Network Service for NetWare from the available list and click OK If the setup program fails to find the required files you will have to click Have Disk to load the service from the Operating System...

Page 207: ...by the driver and the PDL supported by the Port you are printing to MUST match for successful printing to occur At the Primary Server perform these tasks 1 Check the Printer s Log In Using PCONSOLE Fr...

Page 208: ...e for the Printer On the known Primary File Server after logging in to the server make sure that you have a drive mapped to the SYS volume containing the LOGIN and PUBLIC directories The printer confi...

Page 209: ...Printer s Settings List The next entry is the Queue Name FHINO2_Q WHICH SHOULD MATCH the Queue RHINO2_Q that was displayed in PCONSOLE This example is showing an INCORRECT entry so you know what to l...

Page 210: ...ng the Printer from Logging In Performed by a QUALIFIED NETWORK ADMINISTRATOR at the Server Console with monitor nlm running type version to display the number of user licenses installed For compariso...

Page 211: ...SPX protocol is Enabled If it is NOT enable NetWare following the instructions supplied in the Novell NetWare 4 x 5 x NDS Networks procedure in the NOS selection menu accessed through the Network Con...

Page 212: ...ith the install unless otherwise instructed by the Read Me file you may still have to click on the Services Tab NT or Configuration Tab 95 98 Me click the Add button select the Novell client service a...

Page 213: ...CONSOLE Log into the Novell Server as System Administrator using a workstation running Novell Client services such as IntranetWare Client for Windows NT or Novell Client 32 Check the context displayed...

Page 214: ...Printer from Logging In Performed by a QUALIFIED NETWORK ADMINISTRATOR at the Server Console with monitor nlm running type version to display the number of user licenses installed For comparison from...

Page 215: ...cess Control MAC layer of the protocol stack If no MAC address is shown you have either a bad NIC or no NIC at all Replace or install the Network Interface Card 2 Under the Internet Services data labe...

Page 216: ...art to reboot your workstation Configure the PPD File 1 In the Apple Chooser select the Adobe PostScript or Apple LaserWriter printer 2 Select the appropriate AppleTalk zone if applicable and the prin...

Page 217: ...have a MAC address listed The driver for your NIC works at the Media Access Control MAC layer of the protocol stack If no MAC address is shown you have either a bad NIC or no NIC at all Replace or ins...

Page 218: ...of the addresses are incorrect or missing right mouse click on the Network Neighborhood icon My Network Places in Windows Me and 2000 and make sure that the TCP IP protocol is installed and properly c...

Page 219: ...Trademarks Notices Trademarks Notices Trademark Acknowledgements R1 Notices R2 Safety Notes R3...

Page 220: ...ommunications Corporation Adobe and PostScript are registered trademarks of Adobe Systems Incorporated TIFF is a copyright of Adobe Systems Incorporated AppleTalk LaserWriter and Macintosh are tradema...

Page 221: ...mpliance with FCC regulations In Canada This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as defined in the Radio Interference Regulations of I...

Page 222: ...external radiation from ISM equipment may have to be limited or special mitigation measures taken WARNING This is a Class A product In a domestic environment this product may cause radio interference...

Page 223: ...ion of the copyright owner has been obtained or the copying falls within the fair use or library reproduction rights provisions of the copyright law Further information of these provisions may be obta...

Page 224: ...purpose of revenue by the Government of Canada or of a province or by the government of a state other than Canada 8 Documents registers or records kept by public officials charged with the duty of ma...

Page 225: ...am in 1988 to help consumers identify environmentally responsible products and services Copier printer and fax products must meet energy efficiency and emissions criteria and exhibit compatibility wit...

Page 226: ...e or disable electrical or mechanical interlocks Do not obstruct the ventilation openings These openings are provided to prevent overheating of the machine WARNING Never push objects of any kind into...

Page 227: ...trained to do them by a Xerox representative or unless a procedure is specifically described in one of the copier printer Manuals Operational safety Your Xerox equipment and supplies were designed and...

Page 228: ...tact your Xerox representative Ozone safety This product produces ozone during normal operation The ozone is heavier than air and the quantity is dependent on copy volume Providing the correct environ...

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