SerVision MVG200, Configuration And Management Manual, Page: 206 / 241

SerVision Embedded Video Gateway System Guide
Troubleshooting 205
15. Problem:
The unit does not turn on – the Power LED on the front panel does not light up and the unit cannot be accessed
by any external devices.
Solutions:



Check the power connections and cables.



Contact your vendor for assistance.
Note: Do not open the Video Gateway. It contains no user-serviceable parts.
16. Problem:
The unit disconnects from and reconnects to SVMultiClient every few minutes.
Solutions:

Check that the external LAN connection is connected to the Ethernet Out connector on the rear of the
unit.

Contact your vendor for assistance.
17. Problem:
The internal speaker on the HVG400 is enabled but sound that is transmitted from a client device is not audible.
Solution:
Ensure that the Mute button on the rear of the unit is turned off.
Additional information: Configuring General System Settings , page 21 (in particular, see the note about the
Speaker field on page 86)
18. Problem:
WiFi is enabled in the
WiFi
screen, but the Video Gateway does not connect to any of the access points; all the
configured access points are "Not in Range."
Solutions:

Ensure that the access points are running and are in range of the Video Gateway unit.

Ensure that the WiFi antenna is securely attached to the WiFi connector on the rear panel of the unit.

Ensure that the Video Gateway is not configured to function as a WiFi access point; if it is configured to
function as an access point, it cannot also connect to other access points.
Additional information: WiFi , page 47