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Samsung OfficeServ SMT-I5220, User Manual

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ABOUT THIS BOOK

Your keyset is the most visible part of the OfficeServ System. No matter what
model keyset you are using, with or without a display, telephone calls are handled
in the same way. The LCD 12B and LCD 24B keysets have a few additional conven-
iences that are not available to STD 24B, Basic 12B and 7B keyset users. These are
noted throughout this guide.

Please take the time to study this guide and to become familiar with the operation
of your keyset. Keep this guide handy. You may need to look up instructions for
infrequently used features.

Learning to use your keyset correctly will make everyday telephone communica-
tions a breeze.

This book is written based on the factory default settings for the feature access
codes. Sometimes, due to programming requirements, these codes may be
changed. If you find that a feature code does not work as described in this book,
please contact your installation and service company to determine the correct
code.

1

Home Page

Summary of Contents for OfficeServ SMT-I5220

Page 1: ...TIONS 1 11 1 8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS 1 12 1 9 ADDING EXTENDERS TO KEYS 1 13 1 10 CHECKING STATION STATUS 1 14 1 11 CHANGING YOUR TIME AND DATE DISPLAY 1 15 1 12 SETTING STATION ON OFF OPTIONS 1 16 1 13 SELECTING A RING TONE 1 19 1 14 ALARM REMINDER 1 20 1 15 STATION VOLUME 1 21 1 16 SETTING A PROGRAMMED MESSAGE 1 23 1 17 ALARM REMINDER WITH MESSAGE 1 24 1 18 CALLER ID DISPLAY 1...

Page 2: ...ONS TECHNICAL MANUAL PART 1 APRIL 2011 10 ITP 5107S USER GUIDE 11 DS 5000 SERIES USER GUIDE 12 iDCS KEYSET USER GUIDE 13 DCS KEYSET USER GUIDE 14 SYSTEMADMINISTRATIONANDSPECIALFEATURESGUIDE 15 STANDARD TELEPHONE USER GUIDE Home Page ...

Page 3: ...1 ENHANCED DISPLAY PROGRAMMING 1 1 OVERVIEW iDCS KEYSETS This diagram illustrates the keys on a iDCS 28 BUTTON and a iDCS 18 BUTTON keyset that have special functions during programming When required these keys will be referred to by the names described in the diagram Home Page ...

Page 4: ...gramming When required these keys will be referred to by the names described in the diagram ITP and DS 5000 Series Keysets This diagram illustrates the keys on an ITP 5121 D keyset The ITP and DS 5000 keysets have keys that have special functions during programming When required these keys will be referred to by the names described in the diagram A B C D E F Home Page ...

Page 5: ...OfficeServ 7030 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MAY 2010 1 3 SMT i Series Keysets Home Page ...

Page 6: ... the transfer key followed by 100 Display shows 201 STN LOCK PASSCODE _ 2 Enter your passocde Default is 1234 201 STN LOCK UNLOCKED 3 Enter 1 for locking outgoing calls Internal calls will still be allowed 201 STN LOCK LOCKED OUTGOING OR 4 Enter 2 for locking all calls Internal and external calls will not be allowed 201 STN LOCK LOCKED ALL CALLS 5 Enter 0 to unlock your phone 201 STN LOCK UNLOCKED...

Page 7: ...ature NOTE Default passcodes cannot be used for toll restriction override or for DISA access ACTION DISPLAY 1 Press the transfer key followed by 101 Display shows 201 PASSCODE OLD CODE _ 2 Enter the existing passcode default 1234 201 PASSCODE OLD CODE 3 Enter the new passcode 201 PASSCODE NEW CODE _ 4 Reenter the new passcode to verify the number If reentered correctly display shows 201 PASSCODE V...

Page 8: ...y call forwarding set in MMC 102 It will not remove the programmed destination and will not override any preset forward settings in MMC 316 1 ALL CALL This option when set will forward all calls to the programmed destination If the programmed destination is a station then that station can call the forwarded station to put calls through 2 BUSY This option when set will forward calls to the programm...

Page 9: ...CALL NONE Press UP or DOWN to select forward type and press RIGHT soft key to move cursor 3 Dial destination number e g 201 OR 201 FORWARD 1 ALL CALL 205 Press UP or DOWN to select destination and press RIGHT soft key to move cursor 4 Dial 1 for YES 0 for NO OR 201 FORWARD CURENTLY SET YES Press UP or DOWN to select YES or NO and press RIGHT soft key to return to step 2 5 Press the transfer key to...

Page 10: ...line is transferred to a station in Auto Answer the screened portion of the call will be Auto Answer but the keyset will ring when the transfer is complete if the user has not pressed the ANS RLS key or lifted the handset VOICE ANNOUNCE The station will not ring After a short attention tone callers can make an announcement The called party must press the ANS RLS key or lift the handset to reply AC...

Page 11: ...he character you want appears on the same dial pad key as the previous character press the VOLUME UP or DOWN keys to move the cursor to the right or to the left 2 When the system is equipped with a Samsung Voicemail System and your System Administrator has enabled it changing the station name here will also update the name in your voicemail box iDCS KEYSETS ITP KEYSETS and SMT i KEYSETS COUNT 1 2 ...

Page 12: ...MANUAL PART 1 MAY 2010 1 10 ACTION DISPLAY 1 Press the transfer key followed by 104 Display shows 201 STN NAME 2 Enter the station name using the procedure described above 201 STN NAME SAMSUNG 3 Press the transfer key to store and exit Home Page ...

Page 13: ...button E again to begin displaying digits If your system uses rotary or pulse dialing C O lines pressing button D before entering a speed dial will cause all subsequent digits to be sent as DTMF tones until the D button is pressed again ACTION DISPLAY 1 Press the transfer key followed by 105 Display shows 201 SPEED DIAL 00 If you have no speed dial bins the display will be as shown 201 SPEED DIAL ...

Page 14: ...on by scanning its name There are up to 11 characters that can be used ACTION DISPLAY 1 Press the transfer key followed by 106 Display shows 201 SPEED NAME 00 2 Dial the speed dial location e g 01 OR 201 SPEED NAME 01 _ Use UP or DOWN to scroll through the location numbers and use the right soft key to move the cursor 3 Enter the location name using the procedure described in Programming Your Stat...

Page 15: ...0 9 PARK Park orbits 0 9 RP Ring Plan 1 6 or HOLD for None SPD Speed Dial 00 49 500 999 PMSG Programmed Message 01 13 DIR Directory PERS 1 SYS 2 or STN 3 VT Voice Mail Transfer Voice Mail Group 501 509 SG Station Group Any group number 500 509 ACTION DISPLAY 1 Press the transfer key followed by 107 Display shows the first station 201 EXT KTS 01 CALL1 2 Enter the key number e g 18 OR 201 EXT KTS 18...

Page 16: ...et 1 Slot 2 1 TYPE Telephone model 2 PICKUP GROUP None 01 10 3 SGR Station Group Number 4 BOSS SECR None 1 4 5 PAGE Page Zone 1 4 6 7 8 COS NO COS 1 30 per Ring Plan 01 06 9 TENANT GROUP 1 ACTION DISPLAY 1 Press the transfer key followed by 108 Display shows 201 STN STATUS PORT C1 S02 P01 2 Press UP or DOWN to view the status items 201 STN STATUS TYPE 24B US SET 3 Press the transfer key to exit Ho...

Page 17: ... 12 HOUR Displays 1 P M as 01 00 1 24 HOUR Displays 1 P M as 13 00 2 DISPLAY Sets format of DAY and MONTH display and has two options 0 UPPER CASE Displays Friday as FRI and March as MAR 1 LOWER CASE Displays Friday as Fri and March as Mar ACTION DISPLAY 1 Press the transfer key followed by 109 Display shows 201 DAY FORMAT COUNTRY WESTERN 2 Press UP or DOWN to select the display mode Press the rig...

Page 18: ... from an idle state 0 OFF Require the user to lift the handset or press the speakerphone key before dialing a number 04 KEY TONE 1 ON Generate a tone each time a key is pressed on the keyset 0 OFF Disable key tone generation 05 PAGE REJOIN 1 ON Connect to an in process page after disconnecting a caller 0 OFF Connect a page only if the keyset is idle at the beginning of the page 06 RING PREF 1 ON A...

Page 19: ...IN THE USA 15 AUTO ANS CO 1 ON Automatically answer CO calls when the keyset is set for AUTO ANSWER MODE in MMC 103 0 OFF Do not automatically answer CO calls regardless of AUTO ANSWER MODE setting in MMC 103 16 ENBLOCK 2LCD Only Affects 2 Line Display IP Phones 1 ON Require the user to press SEND to dial the call when 2 LINE ENBLOCK is set to ENABLE in MMC 861 0 OFF Dial calls soon as digits are ...

Page 20: ...ls and the CID of the most recent call missed 0 OFF Do not display missed calls notification screen 21 NOT AVAILABLE IN THE USA 22 USE STN RING Only Affects Large Display IP Phones 1 ON Allow the user to select a ringtone stored in the keyset instead of a system generated ringtone 0 OFF Limit ringtone selections to system generated ringtones found in MMC 111 23 NOT AVAILABLE IN THE USA 24 NOT AVAI...

Page 21: ... one of eight ring frequencies ACTION DISPLAY 1 Press the transfer key followed by 111 Display shows 201 RING TONE SELECTION 6 2 Dial 1 8 to select the ring tone OR 201 RING TONE SELECTION 5 Press UP or DOWN to select the ring tone Press the right soft key to move the cursor 3 Press the transfer key to store and exit Home Page ...

Page 22: ...d through the phone system and it will show as feature not permitted ACTION DISPLAY 1 Press the transfer key followed by 112 Display shows 201 ALM CLK 1 HHMM NOTSET 2 Dial 1 3 to select the alarm e g 2 OR 201 ALM CLK 2 HHMM NOTSET Press UP or DOWN to select alarm Press the right soft key to move the cursor OR Press the left soft key to return to step 2 3 Enter alarm time in 24 hour format e g 1300...

Page 23: ... BGM VOLUME Set a level for your keyset background music volume There are sixteen levels of volume level 1 is the lowest and level 16 is the highest 5 PAGE VOLUME This is the volume you will hear internal page over the keyset speaker when your keyset is idle and BGM is turned on There are 16 volume levels level 1 is the lowest and level 16 the highest ACTION DISPLAY 1 Press the transfer key follow...

Page 24: ...tion 2 from above list is dialed at step 2 201 STN VOLUME HANDSET VOL 4 If option 3 from above list is dialed at step 2 201 STN VOLUME SPEAKER VOL 13 If option 4 from above list is dialed at step 2 201 STN VOLUME BGM VOLUME 13 4 Press the transfer key to store and exit Home Page ...

Page 25: ...tations calling you will see this message and be informed of your status or follow your instructions ACTION DISPLAY 1 Press the transfer key followed by 115 Display shows 201 PGMMSG 00 CANCEL VAC MSG 2 Dial 00 20 to select message number e g 05 OR 201 PGMMSG 05 PAGE ME Press UP or DOWN to select message 3 Press the left or right soft key to return to step 2 OR Press the transfer key to store and e...

Page 26: ...Series phones this feature is handled by the local phone It cannot be programmed through the phone system and it will show as feature not permitted ACTION DISPLAY 1 Press the transfer key followed by 116 Display shows 201 ALM REM 1 HHMM NOTSET 2 Dial 1 3 to select the alarm e g 2 OR 201 ALM REM 1 HHMM NOTSET Press UP or DOWN to select the alarm Press the right soft key to move the cursor 3 Enter t...

Page 27: ...llowing 0 NO DISPLAY No CID data will be displayed 1 NUMBER FIRST The CID number received from the Central Office will be displayed first 2 NAME FIRST The CID name received from the Central Office will be displayed first ANI display options are the following 0 NO DISPLAY No ANI data will be displayed 1 NUMBER FIRST The ANI number received from the Central Office will be displayed first 2 NAME FIRS...

Page 28: ...al 0 or 1 to select CID or ANI OR 201 ANI DISP NUMBER FIRST Press UP or DOWN to select CID or ANI and press the right soft key 3 Dial display option 0 1 or 2 e g 2 OR 201 CID DISP NAME FIRST Press UP or DOWN to select option 4 Press the transfer key to store and exit Home Page ...

Page 29: ...SMT i5243 07 2010 For OfficeServ 7000 Series Systems Keyset User Guide Home Page ...

Page 30: ...etrieval systems without express written permission of the publisher of this material TABLE OF CONTENTS ABOUT THIS BOOK 1 SECTION 1 CAUTION AND PREPARATION 2 CAUTION 3 PREPARATION 4 Check the Contents of the Box 4 Phone Installation 4 5 Optional Equipment 5 6 SECTION 2 PHONE FUNCTIONS 7 SMT i5243 LAYOUT 8 Names and Functions 8 9 KEY FUNCTIONS 10 Telephone Status Indicator 10 Screen Structure 10 Te...

Page 31: ...ion Hold 47 Retrieving Calls Held at Another Station 47 Call Transfer 48 Transfer with Camp On 48 Transfer to Voice Mail 49 Call Waiting 49 Call Forward Options 49 Station Call Pickup 50 Group Call Pickup 51 My Group Pickup 51 Privacy Release 51 DIALING FEATURES 52 Speed Dialing 52 Programming Personal Speed Dial Numbers 52 Directory Dialing 53 Last Number Redial 54 Save Number with Redial 54 Auto...

Page 32: ...73 Backspace with LCR 73 CALLER ID 74 Selecting Your Caller ID Display 74 Viewing the Next Caller ID Call 75 Inquire Caller ID Park Hold Info 75 FEATURE ACCESS CODES 76 SECTION 6 APPLICATIONS 77 SAMSUNG VOICEMAIL 78 Accessing Your Mailbox 79 SVMi E Series Subscriber Services Menu Diagram 80 81 Getting Started 82 Listen to your Messages 82 Subscriber Services Menu 82 Listening to Old or New Message...

Page 33: ...ctions Section 3 Frequently Used Feature Operation Section 4 Phone Features 5 OfficeServ 7000 System Features and Section 6 Applications Please take the time to study this guide and to become familiar with the operation of your keyset Keep this guide handy as you may need to look up instructions for infrequently used features This book is written based on factory default settings for the feature a...

Page 34: ... or to explode Do not place the phone in a location with a lot of dust in a location that is sub ject to severe changes in temperature or near a heating device cigarette heat heater etc Do not use or store flammable spray or materials near the phone Do not place vases flowerpots cups or a container of cosmetics or drugs near the phone Installation of equipment must not route interconnecting cables...

Page 35: ...o the power port using the AC power adapter The phone will subsequently boot If your system administrator delivered your phone without a power supply your phone probably receives power through the Ethernet connection 5 To use a headset connect the headset to the headset port on the back of your phone OPTIONAL EQUIPMENT SMT i5264 ADD ON MODULE The SMT i5264 IP AOM can be registered and programmed t...

Page 36: ... see your System Administrator SMT A53PW POWER ADAPTER The power adapter is sold separately 6 CAUTION The input power of the SMT i5243 needs 5 0vDC and 3000mA The SMT i5243 phone needs to be powered by using Samsung s SMT A53PW power adapter Failure to use the appropriate power supply will cause permanent damage to the phone and will void Samsung s warranty Home Page ...

Page 37: ...o s d f g h j k l 2 2 w Selector Buttons USB Port a 9 Button Function o Navigation Button Used to move the display cursor up and down left and right on certain menus a USB Port Supports Web video camera Bluetooth dongle to connect Bluetooth headset and USB memory stick up to 4 GB used for phonebook upload and download and software upgrade s Programmable Buttons 5 desiless buttons used to set up an...

Page 38: ...or flashes Hold Recalls Amber colored indicator flashes Status Display Main Screen Menu Display TEXT INPUT METHOD Using the dial and direction buttons on the phone you can enter and modify the English characters numeric and special characters Whenever you press the dial button on a text input screen the input mode is changed in sequence Text Input Example Use the dial buttons to type English text ...

Page 39: ... the entry in the Phone Book CALLING STATUS INFORMATION Describes the different animation images displayed according to call status NAVIGATING THE MENUS When programming within various menu options information can be entered via the dial pad keys using 0 9 and Q Q dial keys The button used for editing and their features are summarized below NAVIGATION BUTTON and SELECTOR SWITCH FOR FWD DND ABSENT ...

Page 40: ...he station numbers will be automatically set by the OfficeServ 7000 Series sys tems once the necessary information has been entered into the IP keyset Enter ID and password of the server as described below to register the phone See your system administrator for specific Network and Server addresses The addresses necessary to set up the SMT i5243 are IP Address of Station Network Gateway Address IP...

Page 41: ... use and requires a password The Configuration Menu options are as follows 1 EASY INSTALL This option will guide you through setting up all required parameters for con necting the SMT keyset to your system 2 PHONE INFORMATION 1 Version Info Provides boot rom software DSP and hardware version information 2 Network Info Displays network mode IP address of phone network and gateway information 3 MAC ...

Page 42: ...ettings soft button and then select Application Settings press OK select Call press OK scroll to Dial Mode change it to Normal Overlap Mode by using the Navigation Button If your phone is in Mobile Phone mode Enbloc you must always press the Call soft button after dialing the digits to send the call NOTE All examples of making phone calls are based on the phone being set for overlap dialing mode O...

Page 43: ...the call you need to place the call on hold first 2 Headset key can be enabled or disabled in the Menu Settings Application Setting Headset 21 ANSWERING CALLS OUTSIDE INTERNAL VOICE ANNOUNCE CALLS To answer these three types of calls Lift the handset or press the Speaker button to answer on Speakerphone Hang up the handset when the call is completed NOTE The volume can be adjusted at any time by p...

Page 44: ... party to the conference and you are not able to reach the desired person hang up Simply press the Conference button again to return to the previous conversation To drop a party from your conference call Press the Conference button and dial the extension or line number that is to be dropped Press the Conference button again to reestablish the conference 23 FORWARDING CALLS You can forward your cal...

Page 45: ...ously to join the conference call 24 25 BOTTOM ROW SOFT BUTTONS HOME The Home icon button function is used to return the phone to the main default screen from the other display screens SERVICE Allows a user to access additional services These services require set up by the system administrator PHONE Allows the user to set many phone options for the phone such as ring tones background screens langu...

Page 46: ...s the Edit soft button the display will show feature Scroll to the feature option for example DSS Move down and enter the extension number for example 2003 Move down use the dial pad to enter name for example John Dow Press the Save soft button to exit and save the setting OK ENTER BUTTON This function is used to enter save or complete the selected option in the display SPEAKER BUTTON This functio...

Page 47: ...e 01 Buddy List The user can view the buddy list registered by a user or add the data optional requires OfficeServ Messenger 02 Buddy Setting The status of a user who logged into the presence server can be changed optional requires OfficeServ Messenger 03 Video Contents The user can view and play the Video Contents of the Video Contents Server optional 04 Scheduler The user can register and manage...

Page 48: ...ollow Me Status 03 Absent Message Used to leave station messages in display informing other internal parties of your status when your station is called 04 Network Information Used to view the current network settings 05 User Data Management Options are Clear User Settings Export Phonebook to USB Import Phonebook from USB CALL MENUS 31 Item Sub Item Description 01 Phonebook Personal Phonebook All S...

Page 49: ... move to a desired entry and select the Call soft button to place a call Unassigned Group The Unassigned option is a list of all the phonebook entries that have not been assigned to a group Once an entry is assigned to a group the entry is removed from the unassigned list TO CREATE A PHONEBOOK GROUP To create a group in the phonebook Press the Phonebook button then press the Edit Group soft button...

Page 50: ...n entry and press the Call soft button to dial the number Press the Outgoing Missed Icons Incoming 35 Navigation Right or Left button to display only missed calls incoming calls or outgoing calls The type of calls is classified by icon DELETE DELETE ALL This is the function used to delete an entry or all entries in the Call Log Press the Menu soft button scroll to Call Log press OK Scroll to entry...

Page 51: ... Scroll to Outbox then press OK to view short text message sent from your phone Press the Edit Mode soft button then Del Del All soft button to delete the short text message s or press the Back soft button to exit SMS 37 04 CONFERENCE Group This function allows a user to setup a conference group to call multiple parties simultaneously to join the con ference call CREATING CONFERENCE GROUP Press th...

Page 52: ...wer Saving and Screen Saver of the SMT i5243 phone select the option and adjust the screen settings Press the Save soft button to store the screen settings 39 03 Sound Press the Menu soft button Scroll to Phone Select Sound and press OK Set the following Volumes Ring Tone Key Tone and Short Message Tone of the SMT i5243 phone select the option and adjust the sound settings Press the Save soft butt...

Page 53: ...avigation button can be used to scroll up and down the list of features under the Func button NOTE For detailed operation of the list of features under the Func soft button please refer to the System Features section of this user guide AOM SOFT BUTTON This function is used to display all 99 programmable fea ture buttons of the phone The Navigation button can be used to scroll up and down the list ...

Page 54: ...within 30 seconds If you have set a callback the cursor associated with the Callback button will be solid black 2 If the Hot Keypad feature has been turned off you must first lift the handset or press the Speaker button before dialing BUSY STATION CALLBACK When you call another station and receive a busy signal Press the Callback button if programmed or dial 44 When the busy station becomes free y...

Page 55: ...s announcement Press the Speaker button to turn on the microphone and speak handsfree OR lift the handset to reply To finish the call replace the handset or press the Speaker button NOTE In order for C O calls to be answered handsfree AUTO ANS CO must be set to ON AUTO ANSWER MODE When another station calls you your keyset will sound a brief attention tone and then automatically answer the call Yo...

Page 56: ...Call buttons or line buttons you will hear No More Calls tone and must return to the other party by press ing the Transfer button 2 Intercom calls cannot be put on remote hold 47 HOLD RECALL If you leave a call on hold longer than the hold timer it will recall your station The button that the call appears on will have a slow flashing indicator When your phone rings lift the handset or press the Sp...

Page 57: ...e that station has no button available to receive another call Press Transfer to return to the outside caller TRANSFER TO VOICE MAIL This feature is used to send a call directly to a voice mailbox Your keyset must have a correctly programmed VT button to accomplish this To transfer a call directly to a voice mailbox While on a call press the VT button and dial the mailbox number Hang up when diali...

Page 58: ... PICKUP To pick up answer a call ringing in any pickup group lift the handset and dial 66 plus the desired group number 01 10 on the OfficeServ 7030 01 20 on the OfficeServ 7200 S 01 99 and 01 99 on the OfficeServ 7000 Series or press the flashing GROUP PICKUP button if available NOTES 1 A group pickup button can have an extender for a specific pickup group 2 If the Hot Keypad feature has been tur...

Page 59: ...e stored 24 digits maximum It can include FLASH CONVERSION and PAUSE Press Transfer to store the number NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the Call soft key before you begin dialing 53 For the purposes of programming speed dial numbers the programma ble buttons are know as A B C D E and F The A button is not used The B button inserts a flash...

Page 60: ...egin speaking NOTES 1 If you make another call auto redial is canceled 2 To cancel an auto retry lift and replace the handset PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line press All digits dialed after the with be sent as tones 55 PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers in the idle condition Lift the handset Scrol...

Page 61: ...st lift the handset or press the Call soft button before you begin dialing 57 AUTOMATIC PARK WITH PAGE BUTTON While in conversation press the Page button The call is automatically parked at your station Receive page tone and dial a desired page zone number Make announcement indicating your extension number or the line number Hang up To retrieve an automatically parked call Dial 10 plus the number ...

Page 62: ...d message PMSG button The message is set and the PGM MSG button indicator will be lit steady Press the button again to turn off the programmed message and the indicator will go blank Pressing another programmed message PMSG button will turn the previous one off and set a different programmed message 59 CONVENIENCE FEATURES LOGGING IN AND OUT If enabled your SMT i5243 telephone may require you to l...

Page 63: ...n If an electric door lock release is installed dial 13 to unlock the door NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the Call soft button EXECUTIVE SECRETARY HOT LINE If programmed an executive boss and a secretary can have a hot line between them When the executive station is in the DND mode all of its calls will ring the secretary station If the ...

Page 64: ...onversation While on an outside call press the ACC Account key or press Transfer fol lowed by 47 Dial the account number or bin number if you are entering an account code you will need to press your ACC Account key or right soft key to finalize the entry NOTE If you make an error simply repeat the procedure with the correct code Only the most recent account code dialed will be recorded 63 LOCKING ...

Page 65: ...et can be programmed with an OHVA Block Block button Pressing this button will prevent anyone from making an OHVA to you until you press the but ton again and cancel the blocking OHVA REJECT Your keyset can be programmed with an OHVA Reject Reject button Pressing this button while receiving an OHVA call will disconnect the voice announcing party and return you to your original call IN GROUP OUT OF...

Page 66: ...nter the code again Press Transfer to store the new passcode SET ANSWER MODE INTERCOM You can receive internal calls in one of three modes see Answering Intercom Calls under Intercom Calls for descriptions While on hook press Transfer and then dial 103 Dial 0 for Ringing 1 for Auto Answer or 2 for Voice Announce Press Transfer to store your selection NOTE When your keyset is programmed for Voice A...

Page 67: ...to turn ring preference on or 060 to turn it off Press Transfer to store your selection 69 DISPLAY SPEED DIAL NAME This option allows you to view the name associated with a speed dial number as it is dialed With you handset on hook press Transfer and then dial 110 Press 111 to turn DISP SPDNAME on or 110 to turn it off Press Transfer to store your selection CALLER ID REVIEW ALL This feature allows...

Page 68: ...acter directory name Incoming calls can be easily identified and answered with different greetings Outside and internal calls ringing to a station group will display CALL FOR xxx where xxx is the station group number This allows you to answer calls directed to you differently than calls directed to your group DISPLAY NUMBER DIALED Display keysets begin showing digits as they are dialed They will s...

Page 69: ...fer and then dial 104 Enter the Station Name Use the Volume Up or Volume Down buttons to move cursor Press Transfer to store the name OR Press Menu button select Settings soft button Select Call scroll to Phone Name Select Phone Name Enter Station Name Use the Navigation button to move cursor Press OK and then Save soft button to store the name MANAGING PROGRAMMABLE KEY ASSIGNMENTS You can manage ...

Page 70: ...ow the C O line information dial 8 To set the format if the C O line information when the above is set to show C O line information dial 3 To show the C O line number and the dialed or Caller ID Number dial 0 To show only the dialed or Caller ID Number dial 1 Press Transfer to exit and store your selection 75 VIEWING THE NEXT CALLER ID CALL In the event that you have a call waiting or a camped on ...

Page 71: ... Parked Call 12 xxx Pick Up a Held Call 13 Door Lock Release 16 xxx Speed Dialing 17 Save And Redial Number 18 New Call Recall 19 Last Number Redial 400 Cancel Do Not Disturb 401 Do Not Disturb 42 xxx Cancel Sent Message 43 Return Message 44 Callback 45 Busy Station Camp On 46 Conference 47 Account Code 48 xx Cancel Programmed MSG 49 Send Flash to C O or PBX 53 xxx 1 In Group 53 xxx 0 Out of Group...

Page 72: ...assword is 0000 Outside Callers Subscribers calling from Cell Phones or outside of the office environment Dial the phone number that will be answered by the voicemail The main greeting will answer At the main greeting dial plus your Subscriber or mailbox number Subscriber and Mailbox numbers will usually match your extension number Enter your personal password when prompted the default password is...

Page 73: ...w Undel Me sages 4 Auto Play New Message 5 Auto Play Mes Information 6 Pause Resum Menu Prompti 8 9 Play Menu Options 0 4 5 6 Record and Se Broadcast Mes Cancel Return to Subscriber Services Cancel Return to Subscriber Services Cancel Return to Subscriber Services Cancel Return to Subscriber Services to Subscriber Services Cancel Return to Subscriber NOTE All options shown MAY NOT be authorized If...

Page 74: ...AL SERVICES 83 1 or 3 LISTENING TO OLD OR NEW MESSAGES 1 Play replay the message you just heard 11 Play the previous message 2 Save the message you just heard and listen to the next message 3 Delete the message you just heard and listen to the next message 4 Reply to the message This will allow you to leave a message in the mailbox of the sender if the sender has a mailbox on this system 5 Return ...

Page 75: ... MESSAGE This option is used to send a message to another subscriber The steps are simple a Enter the recipient s mailbox number or if this is not known enter to use the system directory b Record your message at the tone After recording the message you will hear the Send Menu with the following functions 1 Review 2 Continue Recording 85 3 Discard and Re Record 4 Set Message Attributes Delivery Opt...

Page 76: ...e to you before the transfer giving you an option to accept or reject the call 87 6 Find Me Find Me when enabled will attempt to locate the subscriber by calling a list of preprogrammed phone numbers The stored phone numbers are entered in Personal Services 2 if allowed by the Administrator The stored tele phone number list can contain up to 9 preprogrammed telephone numbers The Find Me feature on...

Page 77: ...omeone else please enter the extension number now Or to leave me a message press 1 89 5 Call Screening Greeting Used while Call Screening is enabled and you REJECT a caller after listening to the caller s record name This option is available only if the Administrator has assigned you the Call Screening feature Example Hi this is John Smith I m sorry but I am not available to speak with you at this...

Page 78: ...er 91 3 Undelete When this function is activated the Samsung Voicemail will allow you to undelete any messages that you have recently deleted up to the pro grammed Daily Maintenance Time which is set to 3 a m by Default the follow ing morning n From the Subscriber Services Menu press 6 for Mailbox Administration n Press 3 for Deleted Messages Deleted voice mail messages are temporarily stored in m...

Page 79: ...rally available to talk to your callers All other times you will be considered unavailable 5 Place a Direct Call Allows you to place a direct call out of the Samsung Voicemail from anywhere You may either dial the number or dial a single digit 1 5 that corresponds to a stored number See Personal Services 2 Stored Numbers This feature must be authorized by the System Administrator and can be limite...

Page 80: ...ice mail and optionally answer them The operation of this feature is similar to screening a call on a home answering machine Your keyset must be set to forward on no answer to voice mail After ringing your station the caller will be connected to your voice mail and hear your personal greeting before leaving a message During this time you will be monitoring the connection between the caller and you...

Page 81: ...ts notifying you that you have a voice and or fax mail message in your Voice Mail Box As a subscriber you can use either E Message Delivery and or E Message Notification As a subscriber you can have multiple e mail addresses a maximum of 5 valid email addresses E Message Notification can be set to one e mail address while E Message Delivery is set to different e mail address Functionality With eit...

Page 82: ...re not a Voice Mail Subscriber on your system No EMG System or Client Software to load on your Local PC or Network Servers Therefore compatible with most E Mail providers and E Mail Clients PCs Laptops PDA and or Smartphones 98 NOTE If you are not sure you have this functionality on your system and you would like to use it please contact your on Site system administrator to see if it is available ...

Page 83: ... 101 SETTING UP A VIDEO CAMERA 13 Press the Home icon The Bluetooth icons should appear in the main idle screen The Bluetooth headset is now ready to be used 1 Plug in a supported video camera into the USB port Refer to External USB Port Specifications at the end of this section 2 With a phone in idle screen press Menu Settings Application Setting and then Video Call 3 Enable the following items a...

Page 84: ...onal phonebook stored in the SMT i5243 phone into the USB memory and Import Phonebook from USB to upload the phonebook stored in the USB to your SMT i5243 personal phonebook Bluetooth Headset Jabra BT530 Aliph Jawbone II Bluetooth Headset with NoiseAssassin Samsung WEP 250 Plantronics Voyager 925 Plantronics Voyager pro Plantronics Discovery 925 2 USB CAMERA Users can make and receive video calls ...

Page 85: ...______________ _________________________ 24 _________________________ _________________________ 105 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 ______________________...

Page 86: ...Home Page ...

Page 87: ...SMT i5230 07 2010 For OfficeServ 7000 Series Systems Keyset User Guide Home Page ...

Page 88: ...ion retrieval systems without express written permission of the publisher of this material TABLE OF CONTENTS ABOUT THIS BOOK 1 SECTION 1 CAUTION AND PREPARATION 2 CAUTION 3 PREPARATION 4 Check the Contents of the Box 4 Phone Installation 4 5 Optional Equipment 5 6 SECTION 2 PHONE FUNCTIONS 7 SMT i5230 LAYOUT 8 Names and Functions 8 KEY FUNCTIONS 10 Telephone Status Indicator 10 Screen Structure 10...

Page 89: ...oice Mail 46 Call Waiting 46 Call Forward Options 46 Station Call Pickup 47 Group Call Pickup 47 My Group Pickup 48 Privacy Release 48 DIALING FEATURES 49 Speed Dialing 49 Programming Personal Speed Dial Numbers 49 Directory Dialing 50 Last Number Redial 51 Save Number with Redial 51 Automatic Redial Retry 51 Pulse to Tone Changeover 51 PAGING AND MESSAGING 52 Making and Internal Page 52 Making an...

Page 90: ...space with LCR 70 CALLER ID 71 Selecting Your Caller ID Display 71 Viewing the Next Caller ID Call 72 Inquire Caller ID Park Hold Info 72 FEATURE ACCESS CODES 73 SECTION 6 APPLICATIONS 74 SAMSUNG VOICEMAIL 75 SVMi E Series Subscriber Services Menu Diagram 76 77 Accessing Your Mailbox 78 Getting Started 79 Listen to your Messages 79 Subscriber Services Menu 79 Listening to Old or New Messages 80 Gr...

Page 91: ...ctions Section 3 Frequently Used Feature Operation Section 4 Phone Features 5 OfficeServ 7000 System Features and Section 6 Applications Please take the time to study this guide and to become familiar with the operation of your keyset Keep this guide handy as you may need to look up instructions for infrequently used features This book is written based on factory default settings for the feature a...

Page 92: ... or to explode Do not place the phone in a location with a lot of dust in a location that is sub ject to severe changes in temperature or near a heating device cigarette heat heater etc Do not use or store flammable spray or materials near the phone Do not place vases flowerpots cups or a container of cosmetics or drugs near the phone Installation of equipment must not route interconnecting cables...

Page 93: ...o Phone System tPhone to PC r t OPTIONAL EQUIPMENT SMT i5264 ADD ON MODULE The SMT i5264 IP AOM can be registered and programmed to function with any ITP 5100 keysets SMT i Series andTDM phones This add on module was cosmetically designed to match the SMT i5000 Series phones In some applications multiple IP AOMs can be supported per IP phone For instal lation instructions see your System Administr...

Page 94: ...em Administrator WALL MOUNT BRACKET An optional bracket is available for wall mounting the SMT i5200 Series phones to the wall For installation instructions see your System Administrator SMT A53PW POWER ADAPTER The power adaper is sold separately 6 CAUTION The input power of the SMT i5230 needs 5 0vDC and 3000mA The SMT i5230 phone needs to be powered by using Samsung s SMT A53PW power adapter Fai...

Page 95: ...andset q e Selector Switch for FWD DND Absent MSG w r t yTransfer uHold i s d f g h j k l 2 2 oScroll Up Scroll Down a 9 Button Function o Scroll Up Button Move up through 20 pages of AOM 99 total a Scroll Down Button Move down through 20 pages of AOM 99 total s Programmable Buttons 5 desiless buttons used to set up and label function buttons on the phone d Dial Button Used to dial the phone numbe...

Page 96: ...rvice or feature menus by pressing the soft button TEXT INPUT METHOD Using the dial and direction buttons on the phone you can enter and modify the English characters numeric and special characters Whenever you press the dial button on a text input screen the input mode is changed in sequence Text Input Example Use the dial buttons to type English text and numbers and use the Navigation Button to ...

Page 97: ...formation can be entered via the dial pad keys using 0 9 and Q Q dial keys The button used for editing and their features are summarized below NAVIGATION BUTTON and SELECTOR SWITCH FOR FWD DND ABSENT MSG The SMT i5230 phone has a navigation button and a Selector Switch for FWD DND to allow users to use its functions easily The Selector Switch can be used to manually set and cancel station Call For...

Page 98: ...ou through setting up your network parameters If you want to set up these parameters individually fol low the instructions below From the idle phone press Menu scroll to Phone and press OK button Scroll to Phone Information and press OK button From the keypad enter the administrator s password please contact your phone system administrator Scroll to Easy Install and press OK button SELECTING THE S...

Page 99: ...Primary System The main processor s IP address 2 System 1 3 Up to 4 server IPs can be set 5 EXT LOGIN Allows the user to choose the option of permitting the phone either login logout from idle mode or only register to the server on power up Once the phone is placed into Extension Login mode a display will show up to allow you to enter any valid User ID and password This function is also referred t...

Page 100: ...the programmable button screens Then use the Navigation button to scroll to and highlight the desired programmable but ton Press OK to complete the call 19 INTERNAL CALLS To place a call to another extension at your location Lift the handset Dial the extension number or group number Wait for the party to answer If you hear a brief tone burst instead of ringback tone the station called is set for V...

Page 101: ...up when you hear the busy signal The called party is alerted that a call is waiting Call another internal station When receiving a busy tone press the Func soft button Scroll to Camp On and press OK button here ringback tone Wait for party to answer the call NOTE If you receive No More Calls tone that station has no button available to receive another call Press Transfer to return to the caller CA...

Page 102: ...ers to select which desired type of messages is viewed Users can select and view the following options Voicemail Messages Station Messages E Mail optional with IP UMS only and Short Message Service SMS Short Message Service is similar to sending text mes saging Function only supported on Samsung IP phones SERVICE BUTTON Used to allow station users access to setting and editing the scheduler alarm ...

Page 103: ...the phone The Navigation button can be used to scroll up and down the list of 99 programmable feature buttons under the soft AOM Example of dialing a Speed Dial Number using the AOM function Press the AOM soft button scroll to Speed Dial then press OK button The number is called from the phone NOTE Some programmed features such as speed dialing and DSS buttons can be used to process calls other pr...

Page 104: ...ialing number and ringtone Edit Allows a user to delete all the phone numbers saved in the phone 2 Call Log Call Used to make a callback from the call log Save This is used to save entries from call log to phonebook Delete This is used to delete entries from the call log Back This is used to to move back one menu screen Delete All Allows a user to delete all the call history saved in the phone 3 M...

Page 105: ...sed to log phone on and off Hot Desking S W Upgrade Upgrade Server Upgrade used to upgrade software on phones Factory Reset Used to default the phone settings Phone Restart Used to reboot the phones License Display the licensing policy 29 Item Sub Item Description 7 Settings Note All options are not explained in this manual The options are initiative and menu driven for an easy user friendly menus...

Page 106: ...ed to the group 31 Search Allows a user to search by name number for a phone saved in the phone book Press the Phonebook button OR press the Menu soft button scroll to Phonebook press OK Press the Search soft button from the dial pad enter the characters of the name case sensitive or number to search and press the OK button the matching phone number is displayed Move to a desired name number using...

Page 107: ...OK To view the next station message press the Func soft button scroll to Next then press OK 33 3 E Mail This function allows users to view the amount of e mails for a station user s account This function is only available when the IP UMS application is enabled Please refer to the IP UMS manuals for detailed operation 4 Short Message SMS This function is used to send and create internal short messa...

Page 108: ...ss the Save soft button to save changes 35 TO EDIT CONFERENCE GROUP PHONE NUMBER LIST Press the Menu soft button scroll to Conference button and press OK Scroll to the Name of the Group to be edited and press Edit soft button Press the Edit soft button Edit the phone number list OR Press Search soft button to search for phone number to add to group from the phonebook Highlight the entry and press ...

Page 109: ... etc Server Phone can register to 1 to 4 servers Extension Login logging in and out IP phones Software Upgrade Upgrading the phone or server software Factory Reset defaulting the phone and Phone Restart rebooting the phone NOTE The license policy can be viewed by pressing the License soft button 7 SETTINGS This function is used to allow station users to set Application Settings Call Forward Absent...

Page 110: ...ECALL DIAL TONE Press the New button to disconnect your existing call wait for dial tone and then make a new call on the same line NOTE If this button does not appear on your keyset the Flash button may be pro grammed to recall dial tone SENDING A FLASH While on an outside call press the Flash button to send a flash to the telephone company This is required for some custom calling features or CENT...

Page 111: ...ill cancel the last set callback and display the next set callback also with the option to Clear This process is repeated until all callbacks are cleared from memory NOTE If the Hot Keypad feature is turned off you must first lift the handset or press the Speaker button before dialing BUSY STATION CAMP ON When you call another station and receive a busy signal but you do not want to wait for a cal...

Page 112: ...at other keysets it will flash at those keysets also To take the caller off hold press that button and the flashing LED will go steady again Resume the conversation OR press the Hold button The flashing LED will go steady again and you will be connected to the call again Resume the conversation NOTE While on a call pressing a line button route button or flashing Call button will automatically put ...

Page 113: ...ion who is calling or you can do a blind transfer without notification While on a call press the Transfer button and dial an extension number or group number Your call is automatically put on transfer hold OR press a DSS button or station group button Your call is automatically put on transfer hold Hang up when you hear ringing this is an unscreened or blind transfer OR wait for the called party t...

Page 114: ... to set OR press Volume Up or Volume Down to select Yes or No and press Transfer to store and exit OR 46 47 To Forward ALL Calls to Another Station Dial 601 plus the extension or group number Receive a confirmation tone and hang up To Forward Calls to Another Station when you are on the Phone BUSY Dial 602 plus the extension or group number Receive a confirmation tone and hang up To Forward Calls ...

Page 115: ...lock Dialing With this dialing mode all the digits are dialed and then sent to the carrier after pressing the CALL key Please check your telephone setup to con firm what dialing mode is used SPEED DIALING You can dial a preprogrammed telephone number stored in the system wide speed dial list of numbers 500 999 or from your personal list of numbers 00 49 Your system may be set for 950 system wide n...

Page 116: ...h B Pause C Conversion D Hide E Name Number F A 51 LAST NUMBER REDIAL To redial the last outgoing telephone number you dialed press the Func soft but ton scroll to Last Redial or dial 19 NOTES 1 If the Hot Keypad feature has been turned off you must first lift the handset or press the Speaker button before you begin dialing 2 Redial does not apply to intercom calls SAVE NUMBER WITH REDIAL To save ...

Page 117: ...ur system administrator you may be able to initiate a page from a speakerphone by pressing the Page key or dialing 55 without lifting the handset MEET ME PAGE Lift the handset Press the Meet Me Page MMPG button or dial 54 Dial the desired zone number After the attention tone instruct the paged person to dial 56 Press Func soft button then Answer Wait then OK button Remain off hook until the person...

Page 118: ...gin dialing 55 OR Press Message button scroll to Station Messages press OK Press Func soft button scroll to Clear press OK RETURNING MESSAGES Press Menu scroll to Message press OK scroll to Station Message press OK press Func soft button press REPLY and then press OK or dial 43 The first station that left a message will be called automatically If that station does not answer the called station Mes...

Page 119: ... not wish to be interrupted while on that call you can press the DND button and place your station in Do Not Disturb When you hang up at the end of the call DND will be automatically canceled and your key set will be able to receive new calls This feature requires a DND button 57 MUTE You can mute the handset transmitter or the microphone during any conversa tion Press the Mute button The Mute but...

Page 120: ...d soft button to display the mes sage on the other Boss Secretary phone 59 GROUP LISTENING When you are engaged on a call and you are using the handset you may want other people to hear the distant party s voice over the speaker Press the Listen button to turn on the speaker The microphone is not in use so the distant party does not hear other parties present in your office Press Listen again to t...

Page 121: ...ual Signalling will override DND 61 OFF HOOK VOICE ANNOUNCE Keysets may receive a voice announcement while on another call The calling sta tion must have an OHVA button When you are in DND you cannot receive OHVA calls The OHVA feature will work with intercom and transferred calls When you receive an OHVA and secure OHVA is ON you will hear the announce ment in the handset receiver if you are usin...

Page 122: ...ion This will prevent unauthorized users from listening to your messages being left The passcode is the same as your station passcode This feature only applies if there is a Samsung Voicemail card installed in the system and your keyset has a programmed AME button With the handset on hook press Transfer and then dial 110 Dial 101 to turn on AME PASSCODE or 100 to turn it off Press Transfer to stor...

Page 123: ...ection Your keyset is equipped with a Headset button Pressing this button while the indicator is off will cause the keyset to enter headset mode and the button indica 65 tor to be lit solid to indicate this Pressing the button while the button indicator is lit solid will cause the keyset to return to handset mode and the button indicator will go off NOTE If you need to switch between headset mode ...

Page 124: ...NS MOBEX This feature allows you to configure options for any Mobile Extension MOBEX ports that are assigned to you by your telephone system administrator You can turn a port on or off set the telephone number for the port or set the caller ID you will be calling in from The caller ID field has no effect unless you have been author 67 ized as an Executive MOBEX user Check with your telephone syste...

Page 125: ...ansfer and then dial 119 Dial 41 to turn the auto timer on or 40 to turn it off Press Transfer to store your selection 69 TIMER FUNCTION Display keyset users may use this feature as a simple stopwatch When the keyset is idle press the Timer button to start timing Press the Timer button again to stop timing Read the elapsed time in the display Lift the handset and replace it The display will return...

Page 126: ...lay keysets is supported on all OfficeServ systems On Transferred CO calls you can decide if you want to see the Caller ID name or Caller ID number in the display Regardless of which data is selected you can press the NND button to view the other pieces of Caller ID information To select the type of Caller ID infor mation you wish to view With the handset on hook press Transfer and then dial 119 T...

Page 127: ...e idle condition by pressing the Func soft button and then Ignore NOTES 1 If you are on an intercom call or you have Automatic Hold turned off you must finish the existing call or place it on hold before inquiring 2 If you inquire about an outgoing call you will receive a call no longer avail able display 73 FEATURE ACCESS CODES Paging Zones Dial 55 plus 0 _________________________________________...

Page 128: ...ides several ways to notify you of new mes sages Another very common Subscriber Service is Access Manager This allows you con trol over when and where you receive your calls as well as what to speak to your callers in the event you are unable to speak to them directly The events are referred to as Call Conditions No Answer Busy and Blocked are the most com monly used Call Conditions This guide can...

Page 129: ...e Messages 4 Auto Play New Message 5 Auto Play Me Information 6 Pause Resum Menu Prompt 8 9 Play Menu Options 0 4 5 6 Record and S Broadcast Me Cancel Return to Subscriber Services Cancel Return to Subscriber Services Cancel Return to Subscriber Services Cancel Return to Subscriber Services to Subscriber Services Cancel Retur to Subscriber Subscriber Services Menu NOTE All options shown MAY NOT be...

Page 130: ...the service options such as 1 Listening to Messages 2 Record and Send Messages and 3 Review Saved Messages are available and can be accessed through the dial pad or through the Function soft key When pressing the function soft button the options will be displayed Scroll to and press the OK button to select an option from the Function Menu 79 GETTING STARTED Using your new Samsung Voicemail Subscri...

Page 131: ... this code will tog gle between the two levels 8 Pause or resume during message playback 9 Fast forward the message 5 seconds 99 Change playback speed of the recording Not available on OS 7030 OS 7100 OS 7200 S or OS IP UMS There are two levels of speed during playback Dialing this code will toggle between the two speeds 81 0 Play options Pressing this key will play all the menu options available ...

Page 132: ...location and set how long the new destination Designated Location will be active This number may be an inter nal or external number This is useful if you are frequently traveling or chang ing the number where you can be reached When Follow Me is activated the transfer will be supervised and confirmed This means that if the call is not answered or if rejected by the Subscriber at the designated loc...

Page 133: ...rb or Forwarded All This will allow different greetings to play depending on the type of call forward that you have set or the condition of your telephone 85 The Call Coverage conditions that you can assign specific greetings to are select ed by the following digits 1 Primary No Answer Greeting Used when in your office away from your desk or during the time period you are scheduled available If th...

Page 134: ... I will call you as soon as I can Note This greeting will only play if none of the 5 personal greetings has played to the caller A common usage for this Greeting is when another Subscriber is talking with a caller and uses the VT key on their phone to trans fer the caller directly to your Mailbox 87 6 MAILBOX ADMINISTRATION The Mailbox Administration menu is used to turn on and off your pager noti...

Page 135: ...ually by pressing 00 To enable or if already enabled toggle and disable this feature n From the Subscriber Services Menu press 6 for Mailbox Administration n Press 6 to Set Auto Play of Message Information 89 9 MESSAGE BROADCAST This option will only be available if it has been allowed by the System Administrator Broadcast to All Mailboxes If you have been designated as a Subscriber Administrator ...

Page 136: ...nstructions to enter a new name You will be prompted to enter your last name and then your first name This must be done in order for the directory feature to work correctly Note It is possible that if you do not record your name described above and or enter your Directory Name you will not be included in the Dial by Name Directory 4 Extended Prompting Use this option to drastically reduce the numb...

Page 137: ...ediately send the call to the called parties mailbox Call Divert to Voicemail While receiving an incoming ringing call dial to immediately send the caller to your personal voicemail box This will override the call forward no answer set ting Direct Messaging DSS To make it easy to leave messages for others in your office without hav ing to dial their extension number first keyset users may simply d...

Page 138: ... of playing a WAV file then the E Mail Gateway will not work for them until they add some method to listen to WAV files delivered to their Inbox The same applies to Fax Mail messages if the device the subscriber is using does not support the viewing of TIFF files then the E Mail Gateway for Fax Mail will not work for them until they add some method to view tiff files delivered to their inbox Howev...

Page 139: ...______________ _________________________ 24 _________________________ _________________________ 97 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _______________________...

Page 140: ...Home Page ...

Page 141: ...SMT i5220 2010 For OfficeServ 7000 Series Systems Keyset User Guide Home Page ...

Page 142: ...ormation retrieval systems without express written permission of the publisher of this material TABLE OF CONTENTS ABOUT THIS BOOK 1 SECTION 1 CAUTION AND PREPARATION 2 CAUTION 3 PREPARATION 4 Check the Contents of the Box 4 Phone Installation 4 5 Optional Equipment 5 SECTION 2 PHONE FUNCTIONS 6 SMT i5220 LAYOUT 7 Names and Functions 7 KEY FUNCTIONS 9 Telephone Status Indicator 9 Screen Structure 9...

Page 143: ... Voice Mail 45 Call Waiting 45 Call Forward Options 45 Station Call Pickup 46 Group Call Pickup 47 My Group Pickup 47 Privacy Release 47 DIALING FEATURES 48 Speed Dialing 48 Programming Personal Speed Dial Numbers 49 Directory Dialing 49 Last Number Redial 50 Save Number with Redial 50 Automatic Redial Retry 50 Pulse to Tone Changeover 50 PAGING AND MESSAGING 51 Making and Internal Page 51 Making ...

Page 144: ...space with LCR 69 CALLER ID 70 Selecting Your Caller ID Display 70 Viewing the Next Caller ID Call 71 Inquire Caller ID Park Hold Info 71 FEATURE ACCESS CODES 72 SECTION 6 APPLICATIONS 73 SAMSUNG VOICEMAIL 74 Accessing Your Mailbox 75 SVMi E Series Subscriber Services Menu Diagram 76 77 Getting Started 78 Listen to your Messages 78 Subscriber Services Menu 78 Listening to Old or New Messages 79 Gr...

Page 145: ...ns Section 3 Frequently Used Feature Operation Section 4 Phone Features Section 5 OfficeServ 7000 System Features and Section 6 Applications Please take the time to study this guide and to become familiar with the operation of your keyset Keep this guide handy as you may need to look up instructions for infrequently used features This book is written based on factory default settings for the featu...

Page 146: ... or to explode Do not place the phone in a location with a lot of dust in a location that is sub ject to severe changes in temperature or near a heating device cigarette heat heater etc Do not use or store flammable spray or materials near the phone Do not place vases flowerpots cups or a container of cosmetics or drugs near the phone Installation of equipment must not route interconnecting cables...

Page 147: ... are missing or dam aged please contact your dealer PHONE INSTALLATION Connecting the Phone Body Remove the base of the phone by pressing the Push mark on the top of the base Note The base can be used to adjust the phone angle in the high or low position 1 Connect a handset to the handset port on the back of the phone 2 Disconnect the Ethernet cable from the computer and attach it to the PC port o...

Page 148: ...s r Navigation Enter Button Used to scroll through menus and highlight items User to enter the selected menus or items t Conference Button Used for conference calls y Transfer Button Used to enable the call transfer function u Hold Button Used to place a call on hold i 24 Programmable Keys 24 Buttons used to set up function buttons through interworking with a system Navigation EnterButton Conferen...

Page 149: ...e display 9 KEY FUNCTIONS NETWORK The SMT i5220 uses VoIP communication through an already installed data network LCD SCREEN Various functions are displayed on the LCD screen so you can use them conveniently by using the Navigation buttons on the phone SHORT MESSAGE SERVICE SMS You can exchange text messages using this function This function is available on IP internal stations TELEPHONE STATUS IN...

Page 150: ...ed Dial 1 Not Used Dial 2 A B C Dial 3 D E F Dial 4 G H I Dial 5 J K L Dial 6 M N O Dial 7 P Q R S Dial 8 T U V Dial 9 W X Y Z DESCRIPTION OF ICONS The following icons are displayed on the screen 11 Icon Description Shows that Call Forward is enabled Shows that Do Not Disturb is enabled Shows that Mute function is enabled When the call ends to become a standby status or this function is disabled t...

Page 151: ...r Button Right Navigation Button Selector Switch Navigation Button Up Navigation Button Left Navigation Button Down Navigation Button 13 SMT i5220 SETUP INITIALIZING THE SMT i5220 Initially the SMT i5220 IP keyset will need to be setup to operate within the users network The Setup Menu is also used to make changes to the keyset in the event that the system information should change The option chos...

Page 152: ...on Enter the administrator s password please contact your phone system admin istrator Scroll to Extension Login then press OK button Choose the ON option and press OK button Note ON to allow OFF to deny hot desking Press the Save soft button to complete the setup When the phone restarts enter the ID eg extension 2809 and password Press the Save soft button to complete the login CONFIGURATION MENU ...

Page 153: ...tings and then select Application Set press OK select Call press OK scroll to Dial Mode change it to Overlap by using the Navigation Button If your phone is not in Overlap mode you must always press the Call soft button after dialing the digits to send the call NOTE All examples of making phone calls are based on the phone being set for overlap dialing mode OUTSIDE CALLS To place a call to an outs...

Page 154: ...to answer and announce the call optional Replace the handset INTERNAL CALLS To place a call to another extension at your location Lift the handset Dial the extension number or group number Wait for the party to answer If you hear a brief tone burst instead of ringback tone the station called is set for Voice Announce or Auto Answer Begin speak ing after the tone Hang up the handset when the call i...

Page 155: ...add another party to the conference and you are not able to reach the desired person hang up Simply press the Conference button again to return to the previous conversation To drop a party from your conference call Press the Conference button and dial the extension or line number that is to be dropped Press the Conference button again to reestablish the conference 20 21 FORWARDING CALLS You can fo...

Page 156: ... function 6 PHONE Allows the user to set many phone options for the phone such as ring tones background screens languages forward DND etc 7 SETTINGS This function allows the user to set the following option Application Set Call Forward Absent Message AOM Setting Network Info and Clear User Set CALL LOG BUTTON Provides direct access to a list of most recent calls outgoing calls incoming calls misse...

Page 157: ...it soft button again scroll to the feature option for example DSS Move down and enter the extension number for example 2003 Move down use the dial pad to enter name for example John Dow Refer to Text Input Method Press the Save soft button to exit and save the setting OK ENTER BUTTON This function is used to enter save or complete the selected option in the display SPEAKER BUTTON This function is ...

Page 158: ...S optional 4 Short Message Allows a user to retrieve and send internal short messages SMS like text message to other internal phones Not Supported Over Networking 27 Item Sub Item Description 4 Conference Allows a user to setup show add and edit a conference group to call multiple parties simultaneously to join the conference call 5 Service Allows a user to set the alarm clock function 1 Scheduler...

Page 159: ...e memory All Shows the entire list of phone numbers saved in the phone book Press the Phone Book button OR press the Menu soft button scroll to Phonebook press OK scroll to All and then press OK The entire list of phone numbers saved in the phone book is shown on the screen Using the Navigation button move to a desired entry and select the Call soft button to place a call Unassigned Group The Unas...

Page 160: ...ing incoming and missed calls is displayed Scroll to an entry and press the Call soft button to dial the number Outgoing Missed Icons Incoming 31 VIEWING DETAIL CALL LOG RECORD To view the details of each of the call log entry highlight the entry and press the OK button to display the full Caller ID record which includes the name date and time DELETE DELETE ALL This is the function used to delete ...

Page 161: ...rt text message Press the Message button OR press the Menu soft button Scroll to Short Message press OK 33 Scroll to Outbox then press OK to view short text message sent from your phone Press the soft button then Del Del All soft button to delete the short text message s or press the Back soft button to exit SMS 4 CONFERENCE Group This function allows a user to setup a conference group to call mul...

Page 162: ...button Scroll to Phone and press OK Select Screen and press OK Set the following Time Format Font and LCD Power Saving of the SMT i5220 phone select the option and adjust the screen settings Press the Save soft button to store the screen settings 35 3 Sound Press the Menu soft button Scroll to Phone and press OK Select Sound and press OK Set the following Volumes Ring Tone and Key Tone of the SMT ...

Page 163: ... Navigation button can be used to scroll up and down the list of features under the Func button NOTE For detailed operation of the list of features under the Func soft button please refer to the System Features section of this user guide AOM SOFT BUTTON This function is used to display all 99 programmable fea ture buttons of the phone The Navigation buttons can be used to scroll up and down the li...

Page 164: ... not answered within 30 seconds If you have set a callback the cursor associated with the Callback button will be solid black 2 If the Hot Keypad feature has been turned off you must first lift the handset or press the Speaker button before dialing BUSY STATION CALLBACK When you call another station and receive a busy signal Press the Callback button if programmed or dial 44 When the busy station ...

Page 165: ...rief attention tone and you will hear the caller s announcement Press the Speaker button to turn on the microphone and speak handsfree OR lift the handset to reply To finish the call replace the handset or press the Speaker button NOTE In order for C O calls to be answered handsfree AUTO ANS CO must be set to ON AUTO ANSWER MODE When another station calls you your keyset will sound a brief attenti...

Page 166: ... buttons you will hear No More Calls tone and must return to the other party by press ing the Transfer button 2 Intercom calls cannot be put on remote hold 43 HOLD RECALL If you leave a call on hold longer than the hold timer it will recall your station The button that the call appears on will have a slow flashing indicator When your phone rings lift the handset or press the Speaker button to answ...

Page 167: ... that station has no button available to receive another call Press Transfer to return to the outside caller TRANSFER TO VOICE MAIL This feature is used to send a call directly to a voice mailbox Your keyset must have a correctly programmed VT button to accomplish this To transfer a call directly to a voice mailbox While on a call press the VT button and dial the mailbox number Hang up when dialin...

Page 168: ... PICKUP To pick up answer a call ringing in any pickup group lift the handset and dial 66 plus the desired group number 01 10 on the OfficeServ 7030 01 20 on the OfficeServ 7200 S 01 99 and 01 99 on the OfficeServ 7000 Series or press the flashing Group Pickup button if available NOTES 1 A group pickup button can have an extender for a specific pickup group 2 If the Hot Keypad feature has been tur...

Page 169: ...number to be stored 24 digits maximum It can include FLASH and PAUSE Press Transfer to store the number NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the Speaker key before you begin dialing 49 For the purposes of programming speed dial numbers the programma ble buttons are know as A B C D E and F The A button is not used The B button inserts a flash T...

Page 170: ...call auto redial is canceled 2 To cancel an auto retry lift and replace the handset PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line press All digits dialed after the will be sent as tones 51 PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers in the idle condition Lift the handset Press the Func soft button scroll to Page butto...

Page 171: ... first lift the handset or press the Speaker button before you begin dialing 53 AUTOMATIC PARK WITH PAGE BUTTON While in conversation press the Page button The call is automatically parked at your station Receive page tone and dial a desired page zone number Make announcement indicating your extension number or the line number Hang up To retrieve an automatically parked call Dial 10 plus the numbe...

Page 172: ...ed message PMSG button The message is set and the PGM MSG button indicator will be lit steady Press the button again to turn off the programmed message and the indicator will go blank Pressing another programmed message PMSG button will turn the previous one off and set a different programmed message 55 CONVENIENCE FEATURES LOGGING IN AND OUT If enabled your SMT i5220 telephone may require you to ...

Page 173: ... sation If an electric door lock release is installed dial 13 to unlock the door NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the Speaker button EXECUTIVE SECRETARY HOT LINE If programmed an executive boss and a secretary can have a hot line between them When the executive station is in the DND mode all of its calls will ring the secretary station If ...

Page 174: ...d by 47 Dial the account number or bin number if you are entering an account code you will need to press your ACC Account key or right soft key to finalize the entry NOTE If you make an error simply repeat the procedure with the correct code Only the most recent account code dialed will be recorded 59 LOCKING YOUR KEYSET You can lock your keyset to control misuse of your phone while you are away Y...

Page 175: ...set can be programmed with an OHVA Block Block button Pressing this button will prevent anyone from making an OHVA to you until you press the but ton again and cancel the blocking OHVA REJECT Your keyset can be programmed with an OHVA Reject Reject button Pressing this button while receiving an OHVA call will disconnect the voice announcing party and return you to your original call 61 IN GROUP OU...

Page 176: ...indicate an incorrect code to confirm reenter the code again Press Transfer to store the new passcode SET ANSWER MODE INTERCOM You can receive internal calls in one of three modes see Answering Intercom Calls under Intercom Calls for descriptions While on hook press Transfer and then dial 103 Dial 0 for Ringing 1 for Auto Answer or 2 for Voice Announce Press Transfer to store your selection NOTE W...

Page 177: ... calls when you lift the handset or press the Speaker button This method will always answer calls in the order they arrived at your keyset When you turn ring preference off you must press the flashing but ton to answer a call allowing you to answer calls in the order you choose With the handset on hook press Transfer and then dial 110 Dial 061 to turn ring preference on or 060 to turn it off Press...

Page 178: ...AY FEATURES DIRECTORY INFORMATION An 11 character directory name can be assigned to each extension number Display keyset users can view the name of the called or calling station before an swering Each outside line can have an 11 character directory name Incoming calls can be easily identified and answered with different greetings Outside and internal calls ringing to a station group will display C...

Page 179: ...hook press Transfer and then dial 104 Enter the Station Name Use the Volume Up or Volume Down buttons to move cursor Press Transfer to store the name OR Press Menu button select Settings press OK Select Application Set press OK Select Phone Name press OK Enter Station Name Use the Volume Up or Volume Down buttons to move cursor Press Save soft button and then End soft button to store the name MANA...

Page 180: ... ID Number dial 0 To show only the dialed or Caller ID Number dial 1 Press Transfer to exit and store your selection 71 VIEWING THE NEXT CALLER ID CALL In the event that you have a call waiting or a camped on call at your keyset you can press the Next button to display the Caller ID information associated with the call in queue at your keyset Either the CID name or CID number will show in the disp...

Page 181: ...A Parked Call 12 xxx Pick Up a Held Call 13 Door Lock Release 16 xxx Speed Dialing 17 Save And Redial Number 18 New Call Recall 19 Last Number Redial 400 Cancel Do Not Disturb 401 Do Not Disturb 42 xxx Cancel Sent Message 43 Return Message 44 Callback 45 Busy Station Camp On 46 Conference 47 Account Code 48 xx Cancel Programmed MSG 49 Send Flash to C O or PBX 53 xxx 1 In Group 53 xxx 0 Out of Grou...

Page 182: ...assword is 0000 Outside Callers Subscribers calling from Cell Phones or outside of the office environment Dial the phone number that will be answered by the voicemail The main greeting will answer At the main greeting dial plus your Subscriber or mailbox number Subscriber and Mailbox numbers will usually match your extension number Enter your personal password when prompted the default password is...

Page 183: ... Me sages 4 Auto Play New Message 5 Auto Play Me Information 6 Pause Resum Menu Prompt 8 9 Play Menu Options 0 4 5 6 Record and S Broadcast Me Cancel Return to Subscriber Services Cancel Return to Subscriber Services Cancel Return to Subscriber Services Cancel Return to Subscriber Services to Subscriber Services Cancel Retur to Subscriber Subscriber Services Menu NOTE All options shown MAY NOT be ...

Page 184: ...AL SERVICES 79 1 or 3 LISTENING TO OLD OR NEW MESSAGES 1 Play replay the message you just heard 11 Play the previous message 2 Save the message you just heard and listen to the next message 3 Delete the message you just heard and listen to the next message 4 Reply to the message This will allow you to leave a message in the mailbox of the sender if the sender has a mailbox on this system 5 Return ...

Page 185: ... MESSAGE This option is used to send a message to another subscriber The steps are simple a Enter the recipient s mailbox number or if this is not known enter to use the system directory b Record your message at the tone After recording the message you will hear the Send Menu with the following functions 1 Review 2 Continue Recording 81 3 Discard and Re Record 4 Set Message Attributes Delivery Opt...

Page 186: ...e to you before the transfer giving you an option to accept or reject the call 83 6 Find Me Find Me when enabled will attempt to locate the subscriber by calling a list of preprogrammed phone numbers The stored phone numbers are entered in Personal Services 2 if allowed by the Administrator The stored tele phone number list can contain up to 9 preprogrammed telephone numbers The Find Me feature on...

Page 187: ...omeone else please enter the extension number now Or to leave me a message press 1 85 5 Call Screening Greeting Used while Call Screening is enabled and you REJECT a caller after listening to the caller s record name This option is available only if the Administrator has assigned you the Call Screening feature Example Hi this is John Smith I m sorry but I am not available to speak with you at this...

Page 188: ...er 87 3 Undelete When this function is activated the Samsung Voicemail will allow you to undelete any messages that you have recently deleted up to the pro grammed Daily Maintenance Time which is set to 3 a m by Default the follow ing morning n From the Subscriber Services Menu press 6 for Mailbox Administration n Press 3 for Deleted Messages Deleted voice mail messages are temporarily stored in m...

Page 189: ...rally available to talk to your callers All other times you will be considered unavailable 5 Place a Direct Call Allows you to place a direct call out of the Samsung Voicemail from anywhere You may either dial the number or dial a single digit 1 5 that corresponds to a stored number See Personal Services 2 Stored Numbers This feature must be authorized by the System Administrator and can be limite...

Page 190: ...ce mail and optionally answer them The operation of this feature is similar to screening a call on a home answering machine Your keyset must be set to forward on no answer to voice mail After ringing your station the caller will be connected to your voice mail and hear your personal greeting before leaving a message During this time you will be monitoring the connection between the caller and your...

Page 191: ...s notifying you that you have a voice and or fax mail message in your Voice Mail Box As a subscriber you can use either E Message Delivery and or E Message Notification As a subscriber you can have multiple e mail addresses a maximum of 5 valid email addresses E Message Notification can be set to one e mail address while E Message Delivery is set to different e mail address Functionality With eith...

Page 192: ...DA and or Smartphones 94 NOTE If you are not sure you have this functionality on your system and you would like to use it please contact your on Site system administrator to see if it is available 95 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _________________________ _________________________ 02 _________________________ ______...

Page 193: ...________________ _________________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 _________________________ _________________________ 40 _________________________ _________________________ 41 _________________________ _________________________ 42 ________________________...

Page 194: ...SMT i5210 2010 For OfficeServ 7000 Series Systems Keyset User Guide Home Page ...

Page 195: ...tion retrieval systems without express written permission of the publisher of this material TABLE OF CONTENTS ABOUT THIS BOOK 1 SECTION 1 CAUTION AND PREPARATION 2 CAUTION 3 PREPARATION 4 Check the Contents of the Box 4 Phone Installation 4 5 Optional Equipment 5 6 SECTION 2 PHONE FUNCTIONS 7 SMT i5210 LAYOUT 8 Names and Functions 8 9 KEY FUNCTIONS 10 Telephone Status Indicator 10 Screen Structure...

Page 196: ... Mail 46 Call Waiting 46 Call Forward Options 46 Station Call Pickup 47 Group Call Pickup 48 My Group Pickup 48 Privacy Release 48 DIALING FEATURES 49 Speed Dialing 49 Programming Personal Speed Dial Numbers 49 Directory Dialing 50 Last Number Redial 51 Save Number with Redial 51 Automatic Redial Retry 51 Pulse to Tone Changeover 51 PAGING AND MESSAGING 52 Making and Internal Page 52 Making an Ext...

Page 197: ...space with LCR 70 CALLER ID 71 Selecting Your Caller ID Display 71 Viewing the Next Caller ID Call 72 Inquire Caller ID Park Hold Info 72 FEATURE ACCESS CODES 73 SECTION 6 APPLICATIONS 74 SAMSUNG VOICEMAIL 75 SVMi E Series Subscriber Services Menu Diagram 76 77 Accessing Your Mailbox 78 Getting Started 79 Listen to your Messages 79 Subscriber Services Menu 79 Listening to Old or New Messages 80 Gr...

Page 198: ...ns Section 3 Frequently Used Feature Operation Section 4 Phone Settings Section 5 OfficeServ 7000 System Features and Section 6 Applications Please take the time to study this guide and to become familiar with the operation of your keyset Keep this guide handy as you may need to look up instructions for infrequently used features This book is written based on factory default settings for the featu...

Page 199: ... or to explode Do not place the phone in a location with a lot of dust in a location that is sub ject to severe changes in temperature or near a heating device cigarette heat heater etc Do not use or store flammable spray or materials near the phone Do not place vases flowerpots cups or a container of cosmetics or drugs near the phone Installation of equipment must not route interconnecting cables...

Page 200: ...M can be registered and programmed to function with any ITP 5100 keysets SMT i Series andTDM phones This add on module was cosmetically designed to match the SMT i5000 Series phones In some applications multiple IP AOMs can be supported per IP phone For instal lation instructions see your System Administrator 5 Connect the LAN cable connected through the middle hole of the base to a network to the...

Page 201: ...em Administrator WALL MOUNT BRACKET An optional bracket is available for wall mounting the SMT i5200 Series phones to the wall For installation instructions see your System Administrator SMT A53PW POWER ADAPTER The power adaper is sold separately 6 CAUTION The input power of the SMT i5210 needs 5 0vDC and 3000mA The SMT i5210 phone needs to be powered by using Samsung s SMT A53PW power adapter Fai...

Page 202: ...age Button Phone Book Button LCD Screen Handset q e Selector Switch for FWD DND Absent MSG w r t yTransfer uHold i o a s d f g h j k l 9 Button Function o Programmable Buttons 14 Buttons used to set up function buttons through interworking with a system a Dial Button Used to dial the phone number s Speaker Button Used to enable disable the use of a speaker phone d Headset Button Used to activate a...

Page 203: ...essing the Menu or Func soft button or the AOM for more soft keys 99 TEXT INPUT METHOD Using the dial and direction buttons on the phone you can enter and modify the English characters numeric and special characters Whenever you press the dial button on a text input screen the input mode is changed in sequence Text Input Example Use the dial buttons to type English text and numbers and use the Nav...

Page 204: ...d keys using 0 9 and Q Q dial keys The button used for editing and their features are summarized below NAVIGATION BUTTON and SELECTOR SWITCH FOR FWD DND ABSENT MSG The SMT i5210 phone has a navigation button and a Selector Switch for FWD DND ABSENT MESSAGE to allow users to use its functions easily The Selector Switch can be used to manually set and cancel station Call Forwarding and Do Not Distur...

Page 205: ...n the System Easy Wizard can guide you through setting up your network parameters If you want to set up these parameters individually fol low the instructions below From the idle phone press Menu scroll to Phone and press OK button Scroll to Phone Information and press OK button From the keypad press 153 Scroll to Easy Install and press OK button SELECTING THE STATIC IP OPTION When the Static IP o...

Page 206: ...sor s IP address 2 System 1 3 Up to 4 server IPs can be set 5 EXT LOGIN Allows the user to choose the option of permitting the phone either login logout from idle mode or only register to the server on power up Once the phone is placed into Extension Login mode a display will show up to allow you to enter any valid User ID and password This function is also referred to as hot desking idle login 6 ...

Page 207: ...Settings Application Setting Headset This section provides the basic operation of your Samsung Multimedia Telephone SMT i5210 EXTENSION LOG IN OUT HOT DESKING If enabled your SMT i5210 telephone may require you to log in before making or receiving calls In these cases your telephone system administrator will provide you with an extension number password and the feature code used to log out TO LOG ...

Page 208: ...ng up when you hear the busy signal The called party is alerted that a call is waiting Call another internal station When receiving a busy tone press the Func soft button Scroll to Camp On and press OK button here ringback tone Wait for party to answer the call NOTE If you receive No More Calls tone that station has no button available to receive another call Press Transfer to return to the caller...

Page 209: ...desired type of messages is viewed Users can select and view the following options Voicemail Messages Station Messages E Mail optional with IP UMS only and Short Message Service SMS Short Message Service is similar to sending text messag ing Function only supported on Samsung IP phones SERVICE BUTTON Scheduler Used to allow station users access to setting and editing the scheduler alarm clock feat...

Page 210: ...feature buttons under the soft AOM Example of dialing a Speed Dial Number using the AOM function Press the AOM soft button scroll to Speed Dial then press OK button The number is called from the phone NOTE Some programmed features such as speed dialing and DSS buttons can be used to process calls other programmed buttons such as Call buttons can only be viewed The soft AOM button can also display ...

Page 211: ...number and ringtone Edit Allows a user to delete all the phone numbers saved in the phone 2 Call Log Call Used to make a callback from the call log Save This is used to save entries from call log to phonebook Delete This is used to delete entries from the call log Back This is used to to move back one menu screen Delete All Allows a user to delete all the call history saved in the phone 3 Messages...

Page 212: ...System 3 Extension Login Used to log phone on and off Hot Desking S W Upgrade Upgrade Server Upgrade used to upgrade software on phones Factory Reset Used to default the phone settings Phone Restart Used to reboot the phones 29 Item Sub Item Description 7 Settings Note All options are not explained in this manual The options are initiative and menu driven for an easy user friendly menus to guide y...

Page 213: ...u soft button scroll to Phonebook press OK 31 Press the Search soft button from the dial pad enter the characters of the name case sensitive or number to search and press the OK button the matching phone number is displayed Move to a desired name number using the Navigation button and select the Call soft button to place a call Add New Entry to Phonebook This is the function used to register a pho...

Page 214: ...P UMS manuals for detailed operation 33 4 Short Message SMS This function is used to send and create internal short messages or text messaging INBOX Press the Message button OR press the Menu soft button scroll to Short Message press OK Scroll to Inbox then press OK to view a short text message in you Inbox Press the soft button press Del soft button and the Yes soft button to delete the selected ...

Page 215: ... list When complete with the editing press the Save soft button to save changes 5 SERVICE Allows a user to set the alarm clock function Press the Service button OR press the Menu soft button scroll to Scheduler then press OK Press the New soft button Enter the name of the scheduler using the dial pad and navigation buttons Press the Next soft button Enter the Date Time Alarm Type and Ring Tone Pre...

Page 216: ... This function is used to allow station users to set Application Settings Call Forward Absent Message AOM Setting Network Information and to Clear User Settings such as Call Log and Phonebook FUNC SOFT BUTTON This function allows a user one touch easy access to many of the system features When pressed the following options are displayed Last Number Redial Save Repeat Speed Dial Directory VM Messag...

Page 217: ...ECALL DIAL TONE Press the New button to disconnect your existing call wait for dial tone and then make a new call on the same line NOTE If this button does not appear on your keyset the Flash button may be pro grammed to recall dial tone SENDING A FLASH While on an outside call press the Flash button to send a flash to the telephone company This is required for some custom calling features or CENT...

Page 218: ...ill cancel the last set callback and display the next set callback also with the option to Clear This process is repeated until all callbacks are cleared from memory NOTE If the Hot Keypad feature is turned off you must first lift the handset or press the Speaker button before dialing BUSY STATION CAMP ON When you call another station and receive a busy signal but you do not want to wait for a cal...

Page 219: ...at other keysets it will flash at those keysets also To take the caller off hold press that button and the flashing LED will go steady again Resume the conversation OR press the Hold button The flashing LED will go steady again and you will be connected to the call again Resume the conversation NOTE While on a call pressing a line button route button or flashing Call button will automatically put ...

Page 220: ...ion who is calling or you can do a blind transfer without notification While on a call press the Transfer button and dial an extension number or group number Your call is automatically put on transfer hold OR press a DSS button or station group button Your call is automatically put on transfer hold Hang up when you hear ringing this is an unscreened or blind transfer OR wait for the called party t...

Page 221: ...ss Volume Up or Volume Down to select the forward type Press the right soft key to move the cursor Dial the destination number e g 202 OR Press Volume Up or Volume Down to select the destination and press the Right soft key to move the cursor Dial 1 to set OR press Volume Up or Volume Down to select Yes or No and press Transfer to store and exit OR 46 47 To Forward ALL Calls to Another Station Dia...

Page 222: ...ING FEATURES All DIALING FEATURES instructions are written to support Overlap Dialing mode This is the technical name for dialing from a telephone as it has been for many years In recent years the cell phone industry has changed the cell phones to use Enblock Dialing With this dialing mode all the digits are dialed and then sent to the carrier after pressing the CALL button Please check your telep...

Page 223: ...h B Pause C Conversion D Hide E Name Number F A 51 LAST NUMBER REDIAL To redial the last outgoing telephone number you dialed press the Func soft but ton scroll to Last Redial or dial 19 NOTES 1 If the Hot Keypad feature has been turned off you must first lift the handset or press the Speaker button before you begin dialing 2 Redial does not apply to intercom calls SAVE NUMBER WITH REDIAL To save ...

Page 224: ... system administrator you may be able to initiate a page from a speakerphone by pressing the Page key or dialing 55 without lifting the handset MEET ME PAGE Lift the handset Press the Meet Me Page MMPG button or dial 54 Dial the desired zone number 0 9 After the attention tone instruct the paged person to dial 56 Press Func soft button then Answer Wait then press OK Remain off hook until the perso...

Page 225: ...gin dialing 55 OR Press Message button scroll to Station Messages press OK Press Func soft button scroll to Clear press OK RETURNING MESSAGES Press Menu scroll to Message press OK scroll to Station Message press OK press Func soft button press Reply and then press OK or dial 43 The first station that left a message will be called automatically If that station does not answer the called station Mes...

Page 226: ... be interrupted while on that call you can press the DND button and place your station in Do Not Disturb When you hang up at the end of the call DND will be automatically canceled and your key set will be able to receive new calls This feature requires a DND button 57 MUTE You can mute the handset transmitter or the microphone during any conversa tion Press the Mute button The Mute button indicato...

Page 227: ...d soft button to display the mes sage on the other Boss Secretary phone 59 GROUP LISTENING When you are engaged on a call and you are using the handset you may want other people to hear the distant party s voice over the speaker Press the Listen button to turn on the speaker The microphone is not in use so the distant party does not hear other parties present in your office Press Listen again to t...

Page 228: ...al Signalling will override DND 61 OFF HOOK VOICE ANNOUNCE Keysets may receive a voice announcement while on another call The calling sta tion must have an OHVA button When you are in DND you cannot receive OHVA calls The OHVA feature will work with intercom and transferred calls When you receive an OHVA and secure OHVA is ON you will hear the announce ment in the handset receiver if you are using...

Page 229: ...ion This will prevent unauthorized users from listening to your messages being left The passcode is the same as your station passcode This feature only applies if there is a Samsung Voicemail card installed in the system and your keyset has a programmed AME button With the handset on hook press Transfer and then dial 110 Dial 101 to turn on AME PASSCODE or 100 to turn it off Press Transfer to stor...

Page 230: ...he button indica 65 tor to be lit solid to indicate this Pressing the button while the button indicator is lit solid will cause the keyset to return to handset mode and the button indicator will go off NOTE If you need to switch between headset mode and handset mode or speak er phone during the conversation you will need to put the call on hold first HOT KEYPAD On your phone system your keyset s k...

Page 231: ...u will be calling in from The caller ID field has no effect unless you have been author ized as an Executive MOBEX user Check with your telephone system administrator for further details on your specific system configuration To set the phone number a MOBEX port can reach you on Press Transfer and then dial 126 Dial your station pass code Dial the number of the port you wish to configure 1 5 you ma...

Page 232: ...nsfer and then dial 119 Dial 41 to turn the auto timer on or 40 to turn it off Press Transfer to store your selection 69 TIMER FUNCTION Display keyset users may use this feature as a simple stopwatch When the keyset is idle press the Timer button to start timing Press the Timer button again to stop timing Read the elapsed time in the display Lift the handset and replace it The display will return ...

Page 233: ... on all OfficeServ systems On Transferred CO calls you can decide if you want to see the Caller ID name or Caller ID number in the display Regardless of which data is selected you can press the NND button to view the other pieces of Caller ID information To select the type of Caller ID infor mation you wish to view With the handset on hook press Transfer and then dial 119 To set the first line of ...

Page 234: ...e idle condition by pressing the Func soft button and then Ignore NOTES 1 If you are on an intercom call or you have Automatic Hold turned off you must finish the existing call or place it on hold before inquiring 2 If you inquire about an outgoing call you will receive a call no longer avail able display 73 FEATURE ACCESS CODES Paging Zones Dial 55 plus 0 _________________________________________...

Page 235: ...ides several ways to notify you of new mes sages Another very common Subscriber Service is Access Manager This allows you con trol over when and where you receive your calls as well as what to speak to your callers in the event you are unable to speak to them directly The events are referred to as Call Conditions No Answer Busy and Blocked are the most com monly used Call Conditions This guide can...

Page 236: ...e Messages 4 Auto Play New Message 5 Auto Play Me Information 6 Pause Resum Menu Prompt 8 9 Play Menu Options 0 4 5 6 Record and S Broadcast Me Cancel Return to Subscriber Services Cancel Return to Subscriber Services Cancel Return to Subscriber Services Cancel Return to Subscriber Services to Subscriber Services Cancel Retur to Subscriber Subscriber Services Menu NOTE All options shown MAY NOT be...

Page 237: ...the service options such as 1 Listening to Messages 2 Record and Send Messages and 3 Review Saved Messages are available and can be accessed through the dial pad or through the Function soft key When pressing the function soft button the options will be displayed Scroll to and press the OK button to select an option from the Function Menu 79 GETTING STARTED Using your new Samsung Voicemail Subscri...

Page 238: ... this code will tog gle between the two levels 8 Pause or resume during message playback 9 Fast forward the message 5 seconds 99 Change playback speed of the recording Not available on OS 7030 OS 7100 OS 7200 S or OS IP UMS There are two levels of speed during playback Dialing this code will toggle between the two speeds 81 0 Play options Pressing this key will play all the menu options available ...

Page 239: ...location and set how long the new destination Designated Location will be active This number may be an inter nal or external number This is useful if you are frequently traveling or chang ing the number where you can be reached When Follow Me is activated the transfer will be supervised and confirmed This means that if the call is not answered or if rejected by the Subscriber at the designated loc...

Page 240: ...rb or Forwarded All This will allow different greetings to play depending on the type of call forward that you have set or the condition of your telephone 85 The Call Coverage conditions that you can assign specific greetings to are select ed by the following digits 1 Primary No Answer Greeting Used when in your office away from your desk or during the time period you are scheduled available If th...

Page 241: ... I will call you as soon as I can Note This greeting will only play if none of the 5 personal greetings has played to the caller A common usage for this Greeting is when another Subscriber is talking with a caller and uses the VT key on their phone to trans fer the caller directly to your Mailbox 87 6 MAILBOX ADMINISTRATION The Mailbox Administration menu is used to turn on and off your pager noti...

Page 242: ...ually by pressing 00 To enable or if already enabled toggle and disable this feature n From the Subscriber Services Menu press 6 for Mailbox Administration n Press 6 to Set Auto Play of Message Information 89 9 MESSAGE BROADCAST This option will only be available if it has been allowed by the System Administrator Broadcast to All Mailboxes If you have been designated as a Subscriber Administrator ...

Page 243: ...nstructions to enter a new name You will be prompted to enter your last name and then your first name This must be done in order for the directory feature to work correctly Note It is possible that if you do not record your name described above and or enter your Directory Name you will not be included in the Dial by Name Directory 4 Extended Prompting Use this option to drastically reduce the numb...

Page 244: ...mediately send the call to the called parties mailbox Call Divert to Voicemail While receiving an incoming ringing call dial to immediately send the caller to your personal voicemail box This will override the call forward no answer set ting Direct Messaging DSS To make it easy to leave messages for others in your office without hav ing to dial their extension number first keyset users may simply ...

Page 245: ... of playing a WAV file then the E Mail Gateway will not work for them until they add some method to listen to WAV files delivered to their Inbox The same applies to Fax Mail messages if the device the subscriber is using does not support the viewing of TIFF files then the E Mail Gateway for Fax Mail will not work for them until they add some method to view tiff files delivered to their inbox Howev...

Page 246: ...______________ _________________________ 24 _________________________ _________________________ 97 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _______________________...

Page 247: ...Home Page ...

Page 248: ...SMT i3105 2010 For OfficeServ 7000 Series Systems Keyset User Guide Home Page ...

Page 249: ...g photocopying or information retrieval systems without express written permission of the publisher of this material TABLE OF CONTENTS ABOUT THIS BOOK 1 SECTION 1 CAUTION AND PREPARATION 2 CAUTION 3 PREPARATION 4 Check the Contents of the Box 4 Phone Installation 4 5 SECTION 2 PHONE FUNCTIONS 6 SMT i3105 LAYOUT 7 Names and Functions 7 KEY FUNCTIONS 9 Telephone Status Indicator 9 Screen Structure 9...

Page 250: ...Call Pickup 42 Group Call Pickup 43 My Group Pickup 43 Privacy Release 43 DIALING FEATURES 44 Speed Dialing 44 Programming Personal Speed Dial Numbers 44 Directory Dialing 45 Last Number Redial 46 Save Number with Redial 46 Automatic Redial Retry 46 Pulse to Tone Changeover 46 PAGING AND MESSAGING 47 Making and Internal Page 47 Making an External Page 47 All Page 47 Meet Me Page 48 Call Park and P...

Page 251: ...4 Shortcuts 86 Interactive Displays 86 E Mail Gateway EMG 86 88 PERSONAL SPEED DIAL NUMBERS 89 90 ABOUT THIS BOOK The new Samsung Multimedia Telephone SMT i3105 keyset is part of the OfficeServ 7000 Series The SMT i3105 keyset represents a new concept of Internet phone in that it uses an IP address to Send Receive voice and data For voice communications the SMT i3105 uses the data network line alr...

Page 252: ... or to explode Do not place the phone in a location with a lot of dust in a location that is sub ject to severe changes in temperature or near a heating device cigarette heat heater etc Do not use or store flammable spray or materials near the phone Do not place vases flowerpots cups or a container of cosmetics or drugs near the phone Installation of equipment must not route interconnecting cables...

Page 253: ...body including a base Handset and Handset Cord Patch cable NOTE Power transformer sold separately If any of these items are missing or dam aged please contact your dealer PHONE INSTALLATION Connecting the Phone Body 1 Remove the base of the phone by pressing the Push mark on the top of the base 2 Connect a handset to the handset port of the phone Connect RJ45 cable through middle hole of stand to ...

Page 254: ... name w Soft Button Used to select the desired function from the soft menus displayed at the bottom of the LCD screen such as Back End and Save e TelephoneStatusIndicator The blinking pattern differs depending on the phone status Red status for Station Message Voicemail and DND and green status for Incoming CO Call r Call Log Button s Up Used to view the entire call history Used to move upward on ...

Page 255: ... MESSAGE SERVICE SMS You can exchange text messages inter nally only using this function This function is available only on internal IP stations TELEPHONE STATUS INDICATOR The indicators are turned on or off depending on the status of relevant functions SCREEN STRUCTURE The screen consists of three areas Screen Status LED Indicator When station is busy Red colored indicator is constant When statio...

Page 256: ... Not Used Dial 2 A B C Dial 3 D E F Dial 4 G H I Dial 5 J K L Dial 6 M N O Dial 7 P Q R S Dial 8 T U V Dial 9 W X Y Z DESCRIPTION OF ICONS The following icons are displayed on the screen NAVIGATING THE DISPLAY When programming within various menu options information can be entered via the dial pad keys using 0 9 and Q Q dial keys The button used for editing and their features are summarized below ...

Page 257: ...sy Wizard can guide you through setting up your network parameters If you want to set up these parameters individually fol low the instructions below From the idle phone press Menu scroll to Settings and press OK button Scroll to Phone Info and press OK button From the keypad enter the admin istrator s password please contact your phone system administrator Press the OK button Scroll to Easy Insta...

Page 258: ...lows the user to choose the option of permitting the phone either login logout from idle mode or only register to the server on power up Once the phone is placed into Extension Login mode a display will show up to allow you to enter any valid User ID and password This function is also referred to as hot desking idle login Set to Use or Not Use Default password is 1234 5 SERVER 1 Primary System The...

Page 259: ...eration of your Samsung Multimedia Telephone SMT i3105 LOGGING IN OUT If Hot Desking is Enabled If enabled your SMT i3105 telephone may require you to log in before making or receiving calls In these cases your telephone system administrator will provide you with an extension number password and the feature code used to log out TO LOG IN Dial your extension number in the ID field example 3201 Pres...

Page 260: ...vailable to receive another call Press Transfer to return to the caller CALL WAITING If an outside call is camped on to your phone or another station is camped on to you Your keyset rings and the call that is waiting camped on flashes red Press the flashing button to answer the other call is put on hold automatical ly if your station has the Automatic Hold feature set If not you must press Hold an...

Page 261: ...og s Up and Phone Book t Down buttons can be used to navigate through these options 1 PHONEBOOK Maintains frequently dialed names and numbers in a PhoneBook Search and initiate calls by Speed Dial Associated Names or Telephone Numbers 2 CALL LOG Provides direct access to a list of most recent calls outgoing calls incoming calls missed calls and an option to delete all or clear all calls from the C...

Page 262: ...n be used to scroll up and down the list of 99 programma ble feature buttons under the AOM module Example of dialing a speed dial number using the AOM function Press the AOM soft button scroll to Speed Dial then press OK button Enter the bin number 00 999 NOTE Some programmed features such as speed dialing and DSS buttons can be used to process calls other programmed buttons such as Call buttons c...

Page 263: ...ncoming calls 4 Delete All Allows a user to delete all the phone numbers saved in the phone 2 Call Log 1 Recent Lists the recent numbers of outgoing incoming and missed calls 2 Outgoing Lists the phone numbers of recent outgoing calls 3 Incoming Lists the phone numbers of recent incoming calls 4 Missed Lists the phone numbers of recent missed calls 5 Delete All Allows a user to delete all the call...

Page 264: ...one number saved in the phone book Press the Phonebook button OR press the Menu soft button scroll to Phonebook press OK scroll to Search Num and then press OK Select from your saved numbers either By Name or By Number and press OK From the dial pad enter the first characters of the name case sensitive or phone number to search and press the OK button the matching phone num ber is displayed Move t...

Page 265: ...entry and press the OK button to display the full Caller ID record which includes the name date and time Missed Calls Icon Incoming Calls Icon Outgoing Calls Icon 29 3 MESSAGE 1 Voice Mail Messages This function allows users to retrieve voice mail message from the mailbox Press the Menu soft button scroll to Message press OK scroll to Voice MSG and then press OK to access the voice mailbox and ret...

Page 266: ...m your phone Press the Del soft button to delete the short text message or press the End soft button to exit SMS NOTE SMS messages indicated by X icon cannot be deleted from the Outbox 31 4 SOUND This function is used to adjust the selected volume levels on each phone This is the same option as station lock in MMC 114 Press the Menu soft button scroll to Sound then press OK Scroll to Ring Tone or ...

Page 267: ...lowing options are displayed Last Number Redial Save Repeat Speed Dial Directory VM Message Station Message Page Pickup Directory Pickup DND In Out Group Status Message Hold Pickup Page Meet Me Page OHVA Block Group Pickup and My Group Pickup The Call Log s s Phonebook t t buttons can be used to scroll up and down the list of features under the Func button NOTE For detailed operation of the list o...

Page 268: ...led if not answered within 30 seconds If you have set a callback the cursor associated with the Callback button will be solid black 2 If the Hot Keypad feature has been turned off you must first lift the handset or press the Speaker button before dialing BUSY STATION CALLBACK When you call another station and receive a busy signal Press the Callback button if programmed or dial 44 When the busy st...

Page 269: ...rief attention tone and you will hear the caller s announcement Press the Speaker button to turn on the microphone and speak handsfree OR lift the handset to reply To finish the call replace the handset or press the Speaker button NOTE In order for C O calls to be answered handsfree AUTO ANS CO must be set to ON AUTO ANSWER MODE When another station calls you your keyset will sound a brief attenti...

Page 270: ...tons or line buttons you will hear No More Calls tone and must return to the other party by press ing the Transfer button 2 Intercom calls cannot be put on remote hold 39 HOLD RECALL If you leave a call on hold longer than the hold timer it will recall your station The button that the call appears on will have a slow flashing indicator Telephone Status Indicator will flash amber When your phone ri...

Page 271: ... that station has no button available to receive another call Press Transfer to return to the outside caller 41 TRANSFER TO VOICE MAIL This feature is used to send a call directly to a voice mailbox Your keyset must have a correctly programmed VT button to accomplish this To transfer a call directly to a voice mailbox While on a call press the VT button and dial the mailbox number Hang up when dia...

Page 272: ...o pick up answer a call ringing in any pickup group lift the handset and dial 66 plus the desired group number 01 10 on the OfficeServ 7030 01 20 on the OfficeServ 7200 S 01 99 and 01 99 on the OfficeServ 7000 Series or press the flashing Group Pickup button if available or GRP PKUP on AOM NOTES 1 A group pickup button can have an extender for a specific pickup group 2 If the Hot Keypad feature ha...

Page 273: ... PAUSE Press Transfer to store the number NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the Speaker key before you begin dialing 45 For the purposes of programming speed dial numbers the programmable buttons are know as A B C D and E The A button inserts a flash The B button inserts a pause The C button is used for pulse to tone conversion If your syst...

Page 274: ... speaking NOTES 1 If you make another call auto redial is canceled 2 To cancel an auto retry lift and replace the handset PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line press All digits dialed after the with be sent as tones 47 PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers in the idle condition Lift the handset Press the...

Page 275: ...rst lift the handset or press the Speaker button before you begin dialing 49 AUTOMATIC PARK WITH PAGE BUTTON While in conversation press the Page button The call is automatically parked at your station Receive page tone and dial a desired page zone number Make announcement indicating your extension number or the line number Hang up To retrieve an automatically parked call Dial 10 plus the number t...

Page 276: ...teady Press the button again to turn off the programmed message and the indicator will go blank Pressing another programmed message PMSG button will turn the previous one off and set a different programmed message 51 CONVENIENCE FEATURES LOGGING IN AND OUT If enabled your SMT i3105 telephone may require you to log in before making or receiving calls In these cases your telephone system administrat...

Page 277: ...door phone You will be connected to the door phone and you can listen or have a conver sation If an electric door lock release is installed dial 13 to unlock the door NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the Speaker button GROUP LISTENING When you are engaged on a call and you are using the handset you may want other people to hear the distant...

Page 278: ...ng Finish the call by replacing the handset Press the flashing Call button on your keyset This will place the original party on hold and allow you to talk to the announcing party 55 To return to your first party press the button corresponding to your original call This will disconnect the OHVA call NOTES 1 When you are voice announcing to a station close to you use the handset to avoid an echo eff...

Page 279: ...indicate an incorrect code to confirm reenter the code again Press Transfer to store the new passcode SET ANSWER MODE INTERCOM You can receive internal calls in one of three modes see Answering Intercom Calls under Intercom Calls for descriptions While on hook press Transfer and then dial 103 Dial 0 for Ringing 1 for Auto Answer or 2 for Voice Announce Press Transfer to store your selection NOTE W...

Page 280: ...be from ten to fifty calls in a first in first out basis The list includes calls that you answered and calls that rang your station but that you did not answer When reviewing this list you can press one button to dial the person back The system must be using LCR to dial the stored number With you handset on hook press Transfer and then dial 110 Press 121 to turn CID Review All on or 120 to turn it...

Page 281: ...different greetings Outside and internal calls ringing to a station group will display CALL FOR xxx where xxx is the station group number This allows you to answer calls directed to you differently than calls directed to your group DISPLAY NUMBER DIALED Display keysets begin showing digits as they are dialed They will stay in the dis play until the call duration timer comes on automatically or the...

Page 282: ...increment the speed dial bins See Programming Personal Speed Dial Numbers Section STATION NAMES With the handset on hook press Transfer and then dial 104 Enter the Station Name Use the Volume Up or Volume Down buttons to move the cursor Press Transfer to store the name MANAGING PROGRAMMABLE KEY ASSIGNMENTS You can manage your key assignments for easy one touch operation of frequent ly used feature...

Page 283: ...formation when the above is set to show C O line information dial 3 To show the C O line number and the dialed or Caller ID Number dial 0 To show only the dialed or Caller ID Number dial 1 Press Transfer to exit and store your selection 65 VIEWING THE NEXT CALLER ID CALL In the event that you have a call waiting or a camped on call at your keyset you can press the Next button to display the Caller...

Page 284: ...d Call 13 Door Lock Release 16 xxx Speed Dialing 17 Save And Redial Number 18 New Call Recall 19 Last Number Redial 400 Cancel Do Not Disturb 401 Do Not Disturb 42 xxx Cancel Sent Message 43 Return Message 44 Callback 45 Busy Station Camp On 46 Conference 47 Account Code 48 xx Cancel Programmed MSG 49 Send Flash to C O or PBX 53 xxx 1 In Group 53 xxx 0 Out of Group 56 Meet Me Answer 600 Cancel All...

Page 285: ...ompted the default password is 0000 Outside Callers Subscribers calling from Cell Phones or outside of the office environment Dial the phone number that will be answered by the voicemail The main greeting will answer At the main greeting dial plus your Subscriber or mailbox number Subscriber and Mailbox numbers will usually match your extension number Enter your personal password when prompted the...

Page 286: ...e Messages 4 Auto Play New Message 5 Auto Play Me Information 6 Pause Resum Menu Prompt 8 9 Play Menu Options 0 4 5 6 Record and S Broadcast Me Cancel Return to Subscriber Services Cancel Return to Subscriber Services Cancel Return to Subscriber Services Cancel Return to Subscriber Services to Subscriber Services Cancel Retur to Subscriber Subscriber Services Menu NOTE All options shown MAY NOT be...

Page 287: ...AL SERVICES 73 1 or 3 LISTENING TO OLD OR NEW MESSAGES 1 Play replay the message you just heard 11 Play the previous message 2 Save the message you just heard and listen to the next message 3 Delete the message you just heard and listen to the next message 4 Reply to the message This will allow you to leave a message in the mailbox of the sender if the sender has a mailbox on this system 5 Return ...

Page 288: ... MESSAGE This option is used to send a message to another subscriber The steps are simple a Enter the recipient s mailbox number or if this is not known enter to use the system directory b Record your message at the tone After recording the message you will hear the Send Menu with the following functions 1 Review 2 Continue Recording 75 3 Discard and Re Record 4 Set Message Attributes Delivery Opt...

Page 289: ...e to you before the transfer giving you an option to accept or reject the call 77 6 Find Me Find Me when enabled will attempt to locate the subscriber by calling a list of preprogrammed phone numbers The stored phone numbers are entered in Personal Services 2 if allowed by the Administrator The stored tele phone number list can contain up to 9 preprogrammed telephone numbers The Find Me feature on...

Page 290: ...omeone else please enter the extension number now Or to leave me a message press 1 79 5 Call Screening Greeting Used while Call Screening is enabled and you REJECT a caller after listening to the caller s record name This option is available only if the Administrator has assigned you the Call Screening feature Example Hi this is John Smith I m sorry but I am not available to speak with you at this...

Page 291: ...er 81 3 Undelete When this function is activated the Samsung Voicemail will allow you to undelete any messages that you have recently deleted up to the pro grammed Daily Maintenance Time which is set to 3 a m by Default the follow ing morning n From the Subscriber Services Menu press 6 for Mailbox Administration n Press 3 for Deleted Messages Deleted voice mail messages are temporarily stored in m...

Page 292: ...rally available to talk to your callers All other times you will be considered unavailable 5 Place a Direct Call Allows you to place a direct call out of the Samsung Voicemail from anywhere You may either dial the number or dial a single digit 1 5 that corresponds to a stored number See Personal Services 2 Stored Numbers This feature must be authorized by the System Administrator and can be limite...

Page 293: ...ce mail and optionally answer them The operation of this feature is similar to screening a call on a home answering machine Your keyset must be set to forward on no answer to voice mail After ringing your station the caller will be connected to your voice mail and hear your personal greeting before leaving a message During this time you will be monitoring the connection between the caller and your...

Page 294: ...ts notifying you that you have a voice and or fax mail message in your Voice Mail Box As a subscriber you can use either E Message Delivery and or E Message Notification As a subscriber you can have multiple e mail addresses a maximum of 5 valid email addresses E Message Notification can be set to one e mail address while E Message Delivery is set to different e mail address Functionality With eit...

Page 295: ...DA and or Smartphones 88 NOTE If you are not sure you have this functionality on your system and you would like to use it please contact your on Site system administrator to see if it is available 89 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _________________________ _________________________ 02 _________________________ ______...

Page 296: ...________________ _________________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 _________________________ _________________________ 40 _________________________ _________________________ 41 _________________________ _________________________ 42 ________________________...

Page 297: ...ng Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide for OfficeServ 7000 Series Home Page ...

Page 298: ...old at Another Station 7 Transferring Calls 7 Transfer with Camp On 7 Setting Up a Conference 8 Forwarding Your Calls 8 9 Call Pickup 9 10 DIALING FEATURES Speed Dialing 11 Programming Personal Speed Dial Numbers 11 Last Number Redial 11 PAGING AND MESSAGING Making an Internal Page 12 Making an External Page 12 All Page 12 Meet Me Page Answer 12 Call Park and Page 12 Retrieving a Parked Call 13 PE...

Page 299: ...y need to look up instruc tions for infrequently used features Learning to use your Executive MOBEX phone correctly will make everyday tele phone communications a breeze This book is written based on the factory default settings for the feature access codes Sometimes due to programming requirements these codes may be changed If you find that a feature code does not work as described in this book p...

Page 300: ...you will only be required to dial 9 CONNECTING TO THE SYSTEM For the remainder of this booklet instructions will assume that you are connect ed logged in and hearing a system dial tone There are two ways to connect and log in CONNECTING DURING A MOBEX CALL When someone calls your office number and rings your Executive MOBEX phone you can initiate the system connection by dialing the MOBEX feature ...

Page 301: ...FF CONTINUOUS Confirmation Tone Very short beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMATION TONE 50 ms ON 50 ms OFF FOR ONE SECOND programmable Error Tone A distinctive two level beeping tone indicates you have done something incorrectly Try again ERROR TONE 50 ms of tone 1 50 ms of tone 2 FOR THREE SECONDS 5 OUTSIDE CALLS MAKING AN OUTSIDE CALL...

Page 302: ...ation Dial 12 plus the extension number of the station that placed the call on hold OR dial 12 plus the line number if you know what it is TRANSFERRING CALLS Transfer is used to send any call to another extension in one of two ways You can perform a screened transfer by informing the other extension who is calling or you can perform a blind transfer without notification While you are speaking on a...

Page 303: ...g to change your selection simply enter a new forward command FORWARD ALL CALLS To forward all of your calls to another station Dial 601 followed by the destination you want your calls to forward to This can be an internal within your system or external outside your system such as a cell phone number Receive confirmation tone and hang up To cancel Forward All Calls dial 600 OR dial another forward...

Page 304: ...r from your personal list of numbers 00 49 Dial 16 Dial the desired speed dial number The telephone number is automatically dialed for you NOTE Your system may be set for 950 system wide numbers If so the system speed dial access codes are 050 999 and the station speed dial codes are 000 049 PROGRAMMING PERSONAL SPEED DIAL NUMBERS To program personal speed dial numbers Dial 15105 the next availabl...

Page 305: ...ement MEET ME PAGE ANSWER Make a page by dialing 54 plus any zone and instruct the paged person to dial 56 After completing the page dial 8 and remain off hook until the paged person dials 56 from any phone The paged person will be automatically connected with you CALL PARK AND PAGE When you have an outside call for someone who is not at his her desk you can park the call and page the requested pa...

Page 306: ...______________ _________________________ 24 _________________________ _________________________ 15 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _______________________...

Page 307: ...Home Page ...

Page 308: ...ITP 5112L User Guide 12 2009 For OfficeServ 100 OfficeServ 500 OfficeServ 7000 Series Home Page ...

Page 309: ... Mode 21 Busy Station Callback 21 Busy Station Camp On 21 Calling your System Operator 22 CALL PROCESSING System Hold 23 Exclusive Hold 23 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as...

Page 310: ...imer 60 Auto Timer 60 Timer Function 60 Viewing Message Indications 61 Personal Speed Dial Names 61 Remote Hold 23 Hold Recall 24 Consultation Hold 24 Retrieving Calls Held at Another Station 24 Transferring Calls 25 Transfer with Camp On 25 Transfer to Voice Mail 26 Call Waiting 26 Conference Calls 26 Conference Splitting 27 Conference Groups 27 28 Forwarding Calls 28 29 Call Forward Options 29 S...

Page 311: ...code does not work as described in this book please con tact your installation and service company to determine the correct code 1 Station Names 61 Managing Key Assignments 61 LCR with Clear 62 Backspace with LCR 62 Text Messaging 62 63 CALLER ID 64 Selecting your Caller ID Display 64 Viewing the Next Caller ID Call 64 Saving the Caller ID Number 64 Redialing a Saved Caller ID Number 64 Storing a ...

Page 312: ...HOULD KNOW USER ORIENTATION The ITP model telephones are called IP keysets The IP keyset incorporates but tons or keys that are used to access or activate the many features of your office phone system The lower five buttons ten total that reside on either side of the Large Display screen are programmable buttons This means they can be pro grammed for a specific function on your keyset and that sam...

Page 313: ...e station as a programmable button ENTER BUTTON This button is used to select a menu option or to save changes made to a menu or submenu option DIRECTION BUTTON The DIRECTION BUTTON is the donut shaped ring which surrounds the ENTER button This button is used to navigate within the menus There are directional arrows stenciled into this button which indicate which direction the cursor will be moved...

Page 314: ...rase any characters or numbers entered by the dial button or to move to the previous screen After pressing the MENU button use the direction button to highlight the desired menu icon For multiple screen options the UP DOWN arrows at the either side of the top of the LCD may be used to scroll on a per page basis Press ENTER to access that menu To navigate within the menu you may scroll to the desir...

Page 315: ...se the Power Adapter that came with the 5112LD keyset This manual assumes that the ITP keysets are connected to a functioning local IP network The local IP network must be able to communicate with the main processor and MGI channels in the OfficeServ 100 OfficeServ 500 or in the OfficeServ 7000 Series systems over IP This is assumed regardless of whether the IP keyset is on a local or remote netwo...

Page 316: ...112L IP keyset will need to be setup to operate within the users network The Setup Menu is also used to make changes to the keyset in the event that the system information should change The option chosen via scroll button will be highlighted The station numbers will be automatically set by the OfficeServ 100 the OfficeServ 500 or the OfficeServ 7000 Series systems once the necessary infor mation h...

Page 317: ...etup From the Configuration Main Menu select 3 Network Setup to set or modify the network parameters The LCD will display the Network Setup screen If 1 Manual IP is selected the user must enter the IP address subnet mask and gateway value for the customer network that the 5112L resides on If 2 DHCP is selected the IP address subnet mask and gateway value will be set to the default values automatic...

Page 318: ...n assembly If the 3 Gateway menu is selected the user can enter a new gateway address The user can check if there is any gateway IP address of the phone that is currently saved on the LCD If the gateway IP address has not been set the LCD will show nothing Use any dial buttons from 0 9 and button to enter the gateway IP address and save it by pressing the Enter button of navigation buttons NOTE If...

Page 319: ...nd name etc NOTES 1 If a call is flashing at your keyset but not ringing you must press the flashing button to answer 17 16 OUTSIDE CALLS Note When making calls internal or outside calls in order to access the program mable button screens press the SCREEN button Then you can utilize either the SCROLL button or the UP DOWN arrow select buttons on the display MAKING AN OUTSIDE CALL IMPORTANT Put pho...

Page 320: ... that the line or group of lines is busy Press the CALLBACK button if programmed or dial 44 you will hear confir mation tone Press the END button When the line becomes free the system will call you back Lift the handset or press the SEND button to answer wait for dial tone and dial the telephone number or speed dial number again NOTES 1 A callback will be canceled if not answered within 30 seconds...

Page 321: ... you receive No More Calls tone that station has no available button to accept your call Hang up or leave a message 21 20 INTERCOM CALLS CALLING OTHER STATIONS Dial the extension number or group number Wait for the party to answer If you hear a brief tone burst instead of ringback tone the station you called is set for Voice Announce or Auto Answer Begin speaking immediately after the tone Finish ...

Page 322: ...ALL button or Line button at the remote station and return you to dial tone NOTES 1 If the destination station does not have any free CALL buttons or line buttons you will hear No More Calls tone and must return to the other party by press ing the TRANSFER button or the RETURN soft key in the display 2 Intercom calls cannot be put on remote hold 22 2 If the Hot Keypad feature has been turned off y...

Page 323: ...NSFER WITH CAMP ON When you are transferring a call to another station and you receive a busy signal you may camp the call on to this station Simply hang up when you hear the busy signal The called party will be alerted that a call is waiting for them NOTE If you receive No More Calls tone that station has no button available to receive another call Press TRANSFER to return to the outside caller H...

Page 324: ...o leave outside lines connect ed together in a trunk to trunk conference press the CONFERENCE button plus the CALL button that the call appears on or follow the instructions to drop a party and use your extension number When they hang up the lines will release auto matically Press CONFERENCE to rejoin a trunk to trunk conference CONFERENCE SPLITTING If you are the controlling party of a conference...

Page 325: ... TRANSFER to store and exit 29 Using Conference Groups From the idle condition press the CONFERENCE button Select the Conference Group by pressing the corresponding soft key on the left Press SEND to call all members of the group OR press the ENTER key to deselect one or more members then press SEND As each member answers their status indicator on the left will change from an X to a circle Once yo...

Page 326: ...another station lift the handset and dial 65 plus the extension number of the ringing phone If you have a DP key assigned with a station number you only need to press this DP key with the flashing light to answer this ringing station NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing GROUP CALL PICKUP To pick up a...

Page 327: ...ER and the number will be automatically dialed for you If you press ENTER without entering a speed dial number all registered num bers will be displayed 2 BY NAME Searches for a telephone number by names associated with them Enter the name in the By Name box and press ENTER When the name is dis played press ENTER again and all of the numbers associated with that name are displayed Using the direct...

Page 328: ...fferent line and then press the SAVE REPEAT button 34 DIAL Dials the displayed number PREVIOUS Moves you to the previous entry EXIT Exit programming and return to idle screen NEXT Moves you to the next entry Press END to return to idle screen LAST NUMBER REDIAL To redial the last telephone number you dialed press the REDIAL button or dial 19 To redial the last telephone number you dialed from the ...

Page 329: ...ls in park orbits 2 If the parked call is not retrieved within a pre programmed period of time it will recall your keyset and have a slow flashing amber light You cannot park and page intercom calls 3 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing 37 36 PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announ...

Page 330: ...age PMSG button will turn the previous one off and set a different programmed message 38 AUTOMATIC PARK WITH PAGE BUTTON While in conversation press the PAGE button The call is automatically parked at your station Receive page tone and dial a desired page zone number Make announcement indicating your extension number or the line number Hang up To retrieve an automatically parked call Dial 10 plus ...

Page 331: ... do not the alarm will alert you two more times at five minute intervals Set alarm for desired duration Everyday Once These alarms can be used to remind you of an appointment later in the day Once or as a daily reminder 41 40 CONVENIENCE FEATURES LOGGING IN AND OUT If enabled your ITP 5112L telephone may require you to log in before making or receiving calls In these cases your telephone system ad...

Page 332: ...L 8 T U V Q 8 43 Everyday There are two possible alarms Each can be either a today Once or a daily Everyday alarm To set alarms Press TRANSFER and then dial 112 Dial the alarm number 1 2 or 3 Dial the time at which you want the alarm to sound Enter the time as HHMM hours and minutes using the 24 hour clock Dial 0 NOT SET 1 TODAY ONLY or 2 DAILY to select the alarm type Press TRANSFER to save Repea...

Page 333: ...tary Press ENTER to invoke REPLY option OR scroll to OK option and press ENTER If REPLY option is activated the Select Message screen is displayed Scroll to the desired message and press ENTER The message is sent to the Secretary keyset display and the Secretary station has the option to reply if so desired DIAL 9 W X Y Z 9 DIAL NOTES 1 When the character you want appears on the same dial pad key ...

Page 334: ...ss the EXE SECR MSG button Press the NEXT button if there are more than two Secretary stations assigned to that BOSS station all Secretary keysets will be displayed in the case of mul tiple Secretary stations scroll to the desired Secretary press the soft key asso ciated with that Secretary and press NEXT button Scroll to the desired message and press the associated soft key or ENTER The message i...

Page 335: ...ine telephones OHVA BLOCK Your keyset can be programmed with an OHVA Block BLOCK button Pressing this button will prevent anyone from making an OHVA to you until you press the button again and cancel the blocking OHVA REJECT Your keyset can be programmed with an OHVA Reject REJECT button Pressing this button while receiving an OHVA call will disconnect the voice announcing party and return you to ...

Page 336: ...n to the Main Option Page OR press END to return to idle screen CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows customers using the AME feature to enable password protec tion This will prevent unauthorized users from listening to your messages being left The passcode is the same as your station passcode This feature only applies if there is a Samsung Voicemail card installed in the system...

Page 337: ...g Calls can be made and features activated by simply dialing the C O line number trunk group access code intercom number or feature access code With the handset on hook press TRANSFER and then dial 110 Dial 031 to turn the Hot Keypad on or 030 to turn it off Press TRANSFER to store your selection SET ANSWER MODE INTERCOM You can receive internal calls in one of three modes see Answering Intercom C...

Page 338: ...ff Press TRANSFER to store your selection From the LCD Press MENU button Scroll to SETUP option press ENTER 55 From the LCD Press MENU button Scroll to SETUP option press ENTER Scroll to STATION ON OFF and press ENTER OR you may dial 6 and immediately enter the option Scroll to HOT KEYPAD press ENTER to change option status Press CANCEL to enter change and return to Main Configuration Menu OR pres...

Page 339: ...NFIGURE MOBILE EXTENSIONS MOBEX This feature allows you to configure options for any Mobile Extension MOBEX ports that are assigned to you by your telephone system administrator You can turn a port on or off set the telephone number for the port or set the caller ID you will be calling in from The caller ID field has no effect unless you have been authorized as an Executive MOBEX user Check with y...

Page 340: ...call from 204 Call for 501 message frm 204 and FWD ALL to 204 keep you in formed of what is happening and where you are In some conditions you are prompted to take an action and in other cases you receive directory information 59 58 DISPLAY FEATURES DIRECTORY INFORMATION An 11 character directory name can be assigned to each extension number Display keyset users can view the name of the called or ...

Page 341: ...owing digits as they are dialed They will stay in the dis play until the call duration timer comes on automatically or the TIMER button is pressed If the call duration timer is not used the number dialed will be displayed until the call is released transferred or put on hold CALL DURATION TIMER The system can be set to automatically time outside calls A few seconds after you dial a telephone numbe...

Page 342: ...locks of 10 stored in system memory that can be sent to another display keyset Only the display keysets that are allowed in system programming MMC 611 will receive the TEXT MESSAGE soft key in the display and use this feature Familiarization with the two digit message numbers you will use the most will make this procedure quick and easy However if you do not know them use the UP DOWN button to scr...

Page 343: ...re you retrieve the call This may influ ence how you choose to handle the call CALLER ID SELECTING YOUR CALLER ID DISPLAY Simultaneous display of Caller ID name and number on incoming CO calls on both lines of display keysets is supported on all OfficeServ systems On Transferred CO calls you can decide if you want to see the Caller ID name or Caller ID number in the display Regardless of which dat...

Page 344: ...e call by pressing the ANS button OR you may use NND to view more information about this call OR you can return to the idle condition by pressing IGNORE If you are on a call Press the INQUIRE button Your existing call will go on hold OR press the CID button and then the INQUIRE soft key to place the first call on hold Dial the trunk number You may now answer the call by pressing the ANS button OR ...

Page 345: ...MODE See Customizing Your Keyset Section Station Answering Mode Programming 2 ABSENT MESSAGE See Paging and Messaging Section 3 INTERNAL CALL Select incoming information display from internal caller Number or Name 69 3 DAILY PLANNER See Alarm Reminder Programming Section 4 MEMO PAD Self memo feature Allows you to set text message notes Up to 5 memos may be stored Add NEW MEMO Type in memo on keypa...

Page 346: ...Allow dialing from an idle state KEY TONE Generate a tone each time a key is pressed on the keyset PAGE REJOIN Connect to an in process page after disconnecting a caller RING PREF Allow the user to answer calls by lifting the handset or pressing the speaker button AUTO CAMP ON Automatically camp on when calling to a busy station AME PASSWORD Require a user to enter their AME password to listen to ...

Page 347: ...essages See Listening to your Message 4 Access Manager See Access Manager 5 Personal Greetings See Personal Greetings 6 Mailbox Administration See Mailbox Administration Personal Services See Personal Services Return to Main Menu Samsung Voicemail This section describes how to setup and use the various features available to a Subscriber A Subscriber is a person that has been authorized access to t...

Page 348: ...g 5 Find Me 6 Auto Set Night Intercept 7 Pause Resume Menu Prompting 8 Play Access Coverage Play Menu Options 0 Assign and or Edit Primary Greeting 1 Assign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Personal Greetings 6 Edit Only Mailbox Greeting 7 Pause Resume Menu Prompting 8 Play Menu O...

Page 349: ...layback Dialing this code will tog gle between the two levels 8 Pause or resume during message playback 9 Fast forward the message 5 seconds 77 GETTING STARTED Using your new Samsung Voicemail Subscriber Services is as simple as following a few simple spoken instructions First time users should read this section as a tutorial You should start with the following steps Access your Subscriber Service...

Page 350: ... on their cur rent status when you access them 79 99 Change playback speed of the recording Not available on OS 7030 OS 7100 OS 7200 S or OS IP UMS There are two levels of speed during playback Dialing this code will toggle between the two speeds 0 Play options Pressing this key will play all the menu options available to you from this point 00 Hear the time and date and sender s information of th...

Page 351: ...ber They are 1 Follow Me Allows the subscriber to enter an alternate location and set how long the new destination Designated Location will be active This number may be an internal or external number This is useful if you are frequently traveling or changing the number where you can be reached When Follow Me is activated the transfer will be supervised and confirmed This means that if the call is ...

Page 352: ...Voicemail calls you after you pick up the telephone and answer you will be instructed that there is a message and to enter your password Simply enter your pass word and you will now be logged in 83 Example Hi this is John Smith I m sorry I am not available to answer your call If someone else can help you please enter the extension number now Or to leave me a message press 1 2 Busy Greeting Played ...

Page 353: ...ess 1 for Message Alert There are 4 options available to you Press 1 to toggle message alert on and off Press 2 to set the schedule when you would like to be notified Press 3 to be notified on urgent messages only Press 4 to set the destination phone number 2 Pager Notification When this function is activated the Samsung Voicemail will call your beeper service and notify you after each message is ...

Page 354: ...n to drastically reduce the number of prompts played in the subscriber interface mailbox prompts Change this setting only if you are very familiar with the user operation of the SVMi E Series 87 86 PERSONAL SERVICES The Personal Administration Menu is used to set your password and record your name Many of these features must be allowed by the System Administrator 1 Workload Management Allows you t...

Page 355: ...n your keyset will flash Press this flashing key VMMSG and follow the prompts to retrieve messages This key may be pressed at any time to log into your Subscriber Main Menu Answer Machine Emulation If you have an Answer Machine Emulation key programmed on your keyset you can use it to monitor calls going to your voice mail and optionally answer them The operation of this feature is similar to scre...

Page 356: ... capable of playing a WAV file then the E Mail Gateway will not work for them until they add some method to listen to WAV files delivered to their Inbox The same applies to Fax Mail messages if the device the subscriber is using does not support the viewing of TIFF files then the E Mail Gateway for Fax Mail will not work for them until they add some method to view tiff files delivered to their inb...

Page 357: ...owever the Voice Mail Administrator can adjust parameters per sub scriber or group of subscribers that decide how when or if to delete the original voice message after it is sent to the E Mail Server When full synchronization of messages between Voicemail Box and E mail Inbox is required ask your Samsung representative about the OfficeServ IP UMS This is an Internet Protocol based fully synchroniz...

Page 358: ..._____________ _________________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 _________________________ _________________________ 40 _________________________ _________________________ 41 _________________________ _________________________ 42 _________________________ _...

Page 359: ...12 2009 ITP 5121D User Guide For OfficeServ 100 OfficeServ 500 OfficeServ 7000 Series Home Page ...

Page 360: ...roup Pickup 27 Privacy Release 28 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities f...

Page 361: ...lear 55 Backspace with LCR 55 Text Messaging 56 57 Caller ID 58 62 ANI 59 62 CLI 59 62 DIALING FEATURES Speed Dialing 29 Programming Personal Speed Dial Numbers 29 30 One Touch Speed Dialing 30 Last Number Redial 30 Manual Retry with Redial 31 Save Number with Redial 31 Chain Dialing 31 Automatic Redial Retry 31 Pulse to Tone Changeover 32 Memo Redialing 32 PAGING AND MESSAGING Making an Internal ...

Page 362: ...l make everyday telephone communica tions a breeze This book is written based on the factory default settings for the feature access codes Sometimes due to programming requirements these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company to determine the correct code 1 SPECIAL APPLICATION MENU 63 Menu Op...

Page 363: ...D KNOW USER ORIENTATION The ITP model telephones are called IP keysets The IP keyset incorporates buttons or keys that are used to access or activate the many features of your office phone system The ITP 5121D keyset incorporates 21 programmable buttons These 21 buttons are arranged in three rows of seven across the face of the keyset Any of the system features or functions can be programmed to th...

Page 364: ...grammed for Enblok Dial Mode when dialing an outside telephone number or internal station number you must press the SEND button to initiate the call This button is also used when reviewing recently received or called numbers and answering incoming calls When reviewing recently received calls continue to press the SEND button for more than 2 seconds and the last outside number called will be redial...

Page 365: ...NE 250 ms ON 250 ms OFF FOR TEN SECONDS Transfer Conference Tone Indicates your call is being held and you can dial another party TRANSFER CONF TONE 100 ms ON 100 ms OFF CONTINUOUS Confirmation Tone Very short beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMATION TONE 50 ms ON 50 ms OFF FOR ONE SECOND programmable Error Tone A distinctive two level b...

Page 366: ...hat the ITP keysets are connected to a functioning local IP network The local IP network must be able to communicate with the main processor and MGI channel in the OfficeServ 100 OfficeServ 500 or in the OfficeServ 7000 Series systems over IP This is assumed regardless of whether the IP keyset is on a local or remote network 9 ITP 5121D SETUP INITIALIZING THE ITP 5121D Initially the ITP 5121D IP k...

Page 367: ... button as soon as the ITP 5121D phone is connected to the power supply or Power over Ethernet LAN port When entering the IP setup menu the LCD displays the following options Other items not shown on screen when scrolling down press down on navigation disc Once the IP SETUP MENU is displayed you can move to each menu in the Set Up by using the navigation buttons The UP and DOWN directions buttons ...

Page 368: ... entering a Save that IP address by pressing the Enter button of navigation button assembly If the 3 NETMASK SET UP menu is selected press ENTER the LCD will dis play the following message and the user can enter a new Netmask IP address 1 NETWORK MODE SET UP 2 IP ADDRESS SET UP INPUT IP ADDRESS PRESS OK xxx xxx xxx xxx INPUT NETMASK PRESS OK xxx xxx xxx xxx NAVIGATING THE MENUS When programming wi...

Page 369: ...hone on the LCD If the subnet mask address has not been set the display will show nothing Press any dial buttons from 0 9 and button to enter the subnet mask IP address and then save that subnet mask IP address by pressing the Enter button of navigation button assembly If the 4 GATEWAY SET UP menu is selected press ENTER the LCD will dis play the following message and the user can enter a new gate...

Page 370: ...ft the handset and press an idle outside line button line group button or dial a line access code to receive dial tone OR press an idle outside line button line group button or dial a line access code to receive dial tone through the speaker OR press SPEAKER receive intercom dial tone and dial a line access code Dial the telephone number Finish the call by replacing the handset or pressing the END...

Page 371: ... on or 080 to turn it off Press TRANSFER to store your selection 19 18 INTERCOM CALLS CALLING OTHER STATIONS Dial the extension number or group number Wait for the party to answer If you hear a brief tone burst instead of ringback tone the station you called is set for Voice Announce or Auto Answer Begin speaking immediately after the tone Finish the call by replacing the handset or press the END ...

Page 372: ...E HOLD When you wish to place a call on hold at another station Press TRANSFER and a dial the station number or press the appropriate DSS button Press the HOLD button This will place the call on system hold on an available CALL button or Line Button at the remote station and return you to dial tone NOTES 1 If the destination station does not have any free CALL buttons or line buttons you will hear...

Page 373: ...station has the Automatic Hold feature set If not you must press 23 If you do not answer this recall within a pre programmed period of time it will go to the system operator CONSULTATION HOLD When you are talking on an outside line and it is necessary to consult with anoth er extension Press the TRANSFER button you will receive transfer dial tone Your call is placed on transfer hold Dial the exten...

Page 374: ...e waiting call will ring Lift the handset or press the SEND button to answer NOTE Intercom calls will not go on Automatic Hold CONFERENCE CALLS You may conference up to five parties you and four others in any combination of outside lines and internal stations in any order While engaged in a conversation press the CONF button and receive confer ence tone Make another call either intercom or outside...

Page 375: ...ckup group as you are in Like 66 above except you do not need to dial the desired group number See your installation company for the assigned access code MY GROUP PICKUP __________________ 27 FORWARD BUSY NO ANSWER If you have both a Forward on Busy destination and a Forward No Answer desti nation programmed you may set both of these at the same time Dial 604 Receive confirmation tone and hang up ...

Page 376: ...ersonal speed dial list A station may be assigned up to fifty numbers 00 49 See your system admin istrator to determine the amount assigned to your station While on hook press TRANSFER and then dial 105 Dial a speed dial number 00 49 Dial a line or line group access code Dial the telephone number to be stored 24 digits maximum It can include FLASH and PAUSE Press TRANSFER to store the number NOTE ...

Page 377: ...he call being made through the keyset speaker The micro phone is muted 31 For the purposes of pro gramming speed dial num bers the programmable but tons are known as A B C D E and F The A button is not used The B button inserts a flash The C button inserts a pause The D button is used for pulse to tone conversion If your system uses rotary or pulse dialing C O lines pressing D while entering a spe...

Page 378: ...to initiate a page from a speakerphone by pressing the PAGE key or dialing 55 without lifting the handset ALL PAGE To page all designated keysets in internal zone 0 and all external zones at the same time Lift the handset Press the PAGE button or dial 55 Dial or press the ALL PAGE button After the attention tone make your announcement When the called party answers lift the handset or press the fla...

Page 379: ...sage indications left at your keyset dial 42 plus your extension Your MESSAGE light will go out NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing 35 34 NOTES 1 The LED on the PAGE button will only light when an All Page is in progress 2 If allowed by your system administrator you may be able to initiate a page fr...

Page 380: ...3 The first station that left a message will be called automatically If that station does not answer your MESSAGE light will stay on Repeat until all messages have been returned in the order received Your MESSAGE light will turn off when all messages have been returned NOTES 1 Display keyset users can view message indications and return them in any order See Viewing Message Indications under Displ...

Page 381: ...use 39 MUTE You can mute the handset transmitter or the microphone during any conversa tion Press the MUTE button It will light red To resume speaking press the MUTE button again The light turns off BACKGROUND MUSIC When a music source is supplied you may listen to music through the speaker in your keyset While on hook press the HOLD button to hear music Press the HOLD button again to turn music o...

Page 382: ...ng the secretary station Press the DIVERT button to pass a call while ringing To transfer all calls to the Secretary Press the DIVERT button while the phone is idle The LED will be lit and all calls will ring the secretary The secretary can call the BOSS in the DIVERT mode but all other users will ring the secretary the secretary can override the boss DIVERT GROUP LISTENING When you are engaged on...

Page 383: ...1 When you are voice announcing to a station close to you use the handset to avoid an echo effect 2 You cannot off hook voice announce to single line telephones OHVA BLOCK Your keyset can be programmed with an OHVA Block BLOCK button Pressing this button will prevent anyone from making an OHVA to you until you press the button again and cancel the blocking 42 OHVA REJECT Your keyset can be program...

Page 384: ...e the handset Press TRANSFER to store your selection 45 44 CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows customers using the AME feature to enable password protec tion This will prevent unauthorized users from listening to your messages being left The passcode is the same as your station passcode This feature only applies if there is a Samsung Voicemail card installed in the system and ...

Page 385: ...ess TRANSFER to store your selection 47 46 Your keyset may be equipped with a Headset mode button If it is so equipped pressing this button while the light is out will cause the keyset to enter headset mode and the light will illuminate to indicate this Pressing the button while the light is lit will cause the keyset to return to handset mode and the light will go out HOT KEYPAD On your phone syst...

Page 386: ...eached at by users calling this MOBEX port Press TRANSFER to store your selection and exit programming To set the caller ID of the location you will be calling in from Press TRANSFER and then dial 126 Dial your station pass code Dial the number of the port you wish to configure 1 5 you may also use the Volume Up and Volume Down keys to select a port and press the right soft key to confirm Dial 1 t...

Page 387: ...for dedicated feature keys and ac cess codes Pressing one of these buttons has the same effect as pressing a pro grammable button These buttons are called soft keys as their functions are not fixed They change to present you with the best options for that call condition The use of soft keys allows the programmable buttons to be used for more DSS and speed dial buttons The SCROLL button is used to ...

Page 388: ...pful and in some cases invaluable Displays like CALL FROM 203 TRANSFER TO 202 701 RINGING TRANSFER FM 203 708 busy Camp on to 204 Recall from 204 Call for 501 message frm 204 and FWD ALL to 204 keep you in formed of what is happening and where you are In some conditions you are prompted to take an action and in other cases you receive directory information DISPLAY NUMBER DIALED Display keysets beg...

Page 389: ...the display by press ing the BSPC soft key as many times as necessary 55 DIAL 7 P Q R S 7 DIAL 8 T U V Q 8 DIAL 9 W X Y Z 9 DIAL NOTES 1 When the character you want appears on the same dial pad key as the previ ous character press UP to move the cursor one space to the right 2 Other symbols are available for DIAL To cancel an individual alarm and reminder message Press TRANSFER and then dial 112 D...

Page 390: ...NOTE See ALARM REMINDER MESSAGES for instructions on how to enter charac ters to create a text message Familiarization with the two digit message numbers you will use the most will make this procedure quick and easy However if you do not know them use the UP DOWN button to scroll to the desired message then press SEND The basics steps in text messaging are 1 Press TMSG soft key to begin text messa...

Page 391: ... the type of Caller ID infor mation you wish to view With the handset on hook press TRANSFER and then dial 119 To set the first line of a ringing call display dial 0 To set the second line of a ringing call display dial 1 Set the data to display from the following To show nothing dial 0 59 58 CALLER ID WHAT IS CALLER ID Caller ID is the name given to the telephone company provided feature that de ...

Page 392: ...e call came in on dial 4 To show the Name of the Group the call came in for dial 5 To show the DID Number and then Name of the DID dial 6 To show the Name of the DID and then the DID Number dial 7 To set the top line of the display shown after answering a call dial 2 Set the data to display from the following To show Caller ID Number dial 0 To show Caller ID Name dial 1 To show the DID Number the ...

Page 393: ...ically dial the number OR Press CANCEL to return to Main Menu 63 62 If you are on a call Press the INQUIRE button Your existing call will go on hold OR Press the CID button and then the INQUIRE soft key to place the first call on hold Dial the trunk number You may now answer the call by pressing the ANS button OR You may use NND to view more information about this call OR You can return to the idl...

Page 394: ...ay dial the number directly from the displayed status Scroll or dial option number 3 Speed Dial Press ENTER Scroll to option or dial desired option 1 Personal Speed 2 System Speed Press ENTER OR Scroll to the desired number and press the SEND button to automatical ly dial the number OR Press CANCEL to return to main menu OR Press END to exit programming 4 DIRECTORY DIAL Allows you to search for st...

Page 395: ...ubscriber Services Menu Inside Callers Subscriber logging in from their Desk Dial the voicemail access number or press the key assigned to ring the voicemail VMMSG Enter your personal password when prompted the default password is 0000 Outside Callers Subscribers calling from Cell Phones or outside of the office environment Dial the phone number that will be answered by the voicemail The main gree...

Page 396: ... Find Me 6 Auto Set Night Intercept 7 Pause Resume Menu Prompting 8 Play Access Coverage Play Menu Options 0 Assign and or Edit Primary Greeting 1 Assign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Personal Greetings 6 Edit Only Mailbox Greeting 7 Pause Resume Menu Prompting 8 Play Menu Opti...

Page 397: ...playback Dialing this code will tog gle between the two levels 8 Pause or resume during message playback 9 Fast forward the message 5 seconds GETTING STARTED Using your new Samsung Voicemail Subscriber Services is as simple as following a few simple spoken instructions First time users should read this section as a tutorial You should start with the following steps Access your Subscriber Services ...

Page 398: ...sed on their cur rent status when you access them 99 Change playback speed of the recording Not available on OS 7030 OS 7100 OS 7200 S or OS IP UMS There are two levels of speed during playback Dialing this code will toggle between the two speeds 0 Play options Pressing this key will play all the menu options available to you from this point 00 Hear the time and date and sender s information of th...

Page 399: ...e location and set how long the new destination Designated Location will be active This number may be an internal or external number This is useful if you are frequently traveling or changing the number where you can be reached When Follow Me is activated the transfer will be supervised and confirmed This means that if the call is not answered or if rejected by the Subscriber at the designated loc...

Page 400: ...ng Voicemail calls you after you pick up the telephone and answer you will be instructed that there is a message and to enter your password Simply enter your pass word and you will now be logged in Example Hi this is John Smith I m sorry I am not available to answer your call If someone else can help you please enter the extension number now Or to leave me a message press 1 2 Busy Greeting Played ...

Page 401: ...ress 1 for Message Alert There are 4 options available to you Press 1 to toggle message alert on and off Press 2 to set the schedule when you would like to be notified Press 3 to be notified on urgent messages only Press 4 to set the destination phone number 2 Pager Notification When this function is activated the Samsung Voicemail will call your beeper service and notify you after each message is...

Page 402: ...to drastically reduce the number of prompts played in the subscriber interface mailbox prompts Change this setting only if you are very familiar with the user operation of the Samsung Voicemail 81 80 PERSONAL SERVICES The Personal Administration Menu is used to set your password and record your name Many of these features must be allowed by the System Administrator 1 Workload Management Allows you...

Page 403: ...on your keyset will flash Press this flashing key VMMSG and follow the prompts to retrieve messages This key may be pressed at any time to log into your Subscriber Main Menu Answer Machine Emulation If you have an Answer Machine Emulation key programmed on your keyset you can use it to monitor calls going to your voicemail and optionally answer them The operation of this feature is similar to scre...

Page 404: ...apable of playing a WAV file then the E Mail Gateway will not work for them until they add some method to listen to WAV files delivered to their Inbox The same applies to Fax Mail messages if the device the subscriber is using does not support the viewing of TIFF files then the E Mail Gateway for Fax Mail will not work for them until they add some method to view tiff files delivered to their inbox...

Page 405: ...owever the Voice Mail Administrator can adjust parameters per sub scriber or group of subscribers that decide how when or if to delete the original voice message after it is sent to the E Mail Server When full synchronization of messages between Voicemail Box and E mail Inbox is required ask your Samsung representative about the OfficeServ IP UMS This is an Internet Protocol based fully synchroniz...

Page 406: ..._____________ _________________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 _________________________ _________________________ 40 _________________________ _________________________ 41 _________________________ _________________________ 42 _________________________ _...

Page 407: ...12 2009 ITP 5107S User Guide For OfficeServ 100 OfficeServ 500 OfficeServ 7000 Series Home Page ...

Page 408: ...roup Pickup 26 Privacy Release 27 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities f...

Page 409: ...ckspace with LCR 54 Text Messaging 55 56 Caller ID 57 61 ANI 58 61 CLI 58 61 DIALING FEATURES Speed Dialing 28 Programming Personal Speed Dial Numbers 28 29 One Touch Speed Dialing 29 Last Number Redial 29 Manual Retry with Redial 30 Save Number with Redial 30 Chain Dialing 30 Automatic Redial Retry 30 Pulse to Tone Changeover 31 Memo Redialing 31 PAGING AND MESSAGING Making an Internal Page 32 Ma...

Page 410: ...uctions for infrequently used features Learning to use your keyset correctly will make everyday telephone communica tions a breeze This book is written based on the factory default settings for the feature access codes Sometimes due to programming requirements these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and ser...

Page 411: ...Flash Red at 1 Second Intervals 2 THINGS YOU SHOULD KNOW USER ORIENTATION The ITP model telephones are called IP keysets The IP keyset incorporates buttons or keys that are used to access or activate the many features of your office phone system The ITP 5107S keyset incorporates 7 programmable buttons Any of the system features or functions can be programmed to these buttons The three buttons abov...

Page 412: ...ct codes SYSTEM TONES The system provides several tones to assist you Some of these tones are already familiar to you 5 4 Intercom Dial Tone A steady tone that indicates you can begin dialing DIAL TONE CONTINUOUS Ringback Tone Indicates the station you dialed is ringing RINGBACK TONE 1000 ms ON 3000 ms OFF CONTINUOUS Busy Tone Indicates the station you dialed is busy BUSY TONE 500 ms ON 500 ms OFF...

Page 413: ...onnected to a LAN connection that provides power over the ethernet The ITP 5107S supports the power over ethernet feature when it is connected to a IEEE 802 3af compliant LAN switch or power injector port IMPORTANT NOTE To prevent damaging the keyset only use the Power Adapter that came with the 5107S keyset This manual assumes that the ITP keysets are connected to a functioning local IP network T...

Page 414: ...be setup to operate within the users network The Setup Menu is also used to make changes to the keyset in the event that the system information should change The option chosen via scroll key will be highlighted The station numbers will be automatically set by the OfficeServ 100 OfficeServ 500 and the OfficeServ 7000 Series systems once the necessary information has been entered into the IP keyset ...

Page 415: ...actory default settings 8 REBOOT This option reboots the ITP 10 SETTING HOT DESKING IDLE LOGIN Hot Desking allows you to log in and out of your ITP 5107S without rebooting From the Main Menu select 6 PHONE SETUP to turn Hot Desking on or off Select 1 IDLE MODE Enter 1 to allow Hot Desking Enter 0 to deny Hot Desking Press SPEAKER Press HOLD SETTING THE NETWORK PARAMETERS Utilize the following prog...

Page 416: ...S SET UP menu and press SPEAKER the LCD will display this message and the user can enter its IP address Check if there is any currently saved IP address of the phone on the LCD If the IP address has not been set the LCD displays nothing The user can enter the IP address using 0 9 dial buttons and button for entering a Save that IP address by pressing the SPEAKER button Use the HOLD button to backs...

Page 417: ...tor NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before dialing ANSWERING AN OUTSIDE CALL Lift the handset and you are automatically connected to the ringing call See Ring Preference under Customizing Your Keyset OR press the FLASHING CALL button to automatically answer on the speakerphone NOTE If a call is flashing at your keyset b...

Page 418: ...d handsfree AUTO ANS CO must be set ON 16 RECALL DIAL TONE Press the NEW button to disconnect your existing call wait for dial tone and then make a new call on the same line NOTE If this button does not appear on your keyset the FLASH button may be programmed to recall dial tone SENDING A FLASH While on an outside call press the FLASH button to send a flash to the telephone company This is require...

Page 419: ...r station and receive a busy signal but you do not want to wait for a callback MANUAL CAMP ON Press the CAMP button or dial 45 The called station will receive off hook ring tone repeated every few seconds and its first available CALL button will flash green to indicate your call is wait ing Wait for the called party to answer The called station must release its first call or place it on hold befor...

Page 420: ...e outside line when the called station hangs up or you can press TRANSFER to return to the outside party If you wish to send the call to another extension without waiting for the 21 20 CALL PROCESSING SYSTEM HOLD When you are connected to any call press HOLD The call will flash green at your keyset If this call appears on a line button at other keysets it will flash red at those keysets To take th...

Page 421: ...intercom callers in the conference will be disconnected You may now speak with each caller privately and transfer them as usual or reestablish another conference 23 first station to hang up simply press another DSS button OR Press the CALL button or C O line button to return to the outside party and begin the transfer process again When you are transferring a call to a keyset set for Voice Announc...

Page 422: ... another station group of stations or an external telephone number Program a destination for the type of forwarding you want as detailed below If you have FWD ALL FWD BUSY and FWD NO ANSWER buttons press one to turn that forward feature on A steady red light reminds you what for ward condition is activated You can clear all call forward conditions set at your station by lifting the handset and dia...

Page 423: ...or NO Press TRANSFER to store and exit STATION CALL PICKUP To pick up answer a call ringing at another station lift the handset and dial 65 plus the extension number of the ringing phone If you have a DP key assigned with a station number you only need to press this DP key with the flashing light to answer this ringing station NOTE If the Hot Keypad feature has been turned off you must first lift ...

Page 424: ...u begin dialing LAST NUMBER REDIAL To redial the last telephone number you dialed press the REDIALbuttonordial 19 NOTES 1 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing 2 Redial does not apply to intercom calls 29 A B C D E F 28 DIALING FEATURES SPEED DIALING You can dial a preprogrammed telephone number stored in ...

Page 425: ...yset is programmed with Call Log Blocks then the Redial will access the call log when pressed SAVE NUMBER WITH REDIAL To save the number you just dialed for later use press the SNR button before hanging up To redial this saved number at any time press the SNR button or dial 17 The same line will be selected for you NOTES 1 If the Hot Keypad feature has been turned off you must first lift the hands...

Page 426: ...ked call is not retrieved within a pre programmed period of time it will recall your keyset and have a slow flashing amber light You cannot park and page intercom calls 3 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing 32 PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speaker...

Page 427: ...all is automatically parked at your station Receive page tone and dial a desired page zone number Make announcement indicating your extension number or the line number Hang up To retrieve an automatically parked call Dial 10 plus the number that was announced If you have a PAGPK button press it and dial the number that was announced If you have a PARK button press it and dial the announced orbit n...

Page 428: ...To set alarms Press TRANSFER and then dial 112 Dial the alarm number 1 2 or 3 Dial the time at which you want the alarm to sound Enter the time as HHMM hours and minutes using the 24 hour clock Dial 0 NOT SET 1 TODAY ONLY or 2 DAILY to select the alarm type 37 36 CONVENIENCE FEATURES LOGGING IN AND OUT If enabled your ITP 5107S telephone may require you to log in before making or receiving calls I...

Page 429: ...propriate account code Account codes may be a maximum of 12 digits may be used if the account code is to be less than 12 characters you may end the code by pressing or the right soft key The type of code used is determined by your telephone system administrator Codes can be entered before or during a call as follows 39 Press TRANSFER to save Repeat for each alarm if needed To cancel individual ala...

Page 430: ...ton corresponding to your original call This will disconnect the OHVA call NOTES 1 When you are voice announcing to a station close to you use the handset to avoid an echo effect 2 You cannot off hook voice announce to single line telephones 41 To enter an account code before placing the call Press your ACC key or dial 47 Dial the account code or bin number You will receive a confirmation tone and...

Page 431: ...passcode must be four characters You can use 0 9 Redial the new passcode to verify If successful you will hear two beeps Four beeps indicate an incorrect code Reenter the code again Press TRANSFER to store the new passcode OHVA BLOCK Your keyset can be programmed with an OHVA Block BLOCK button Pressing this button will prevent anyone from making an OHVA to you until you press the button again and...

Page 432: ...hone to auto answer When a CO call arrives at your station and this option set for ON your phone will sound two beeps the same as when a screened transfer is completed and you will be SET ANSWER MODE INTERCOM You can receive internal calls in one of three modes see Answering Intercom Calls under Intercom Calls for descriptions While on hook press TRANSFER and then dial 103 Dial 0 for Ringing 1 for...

Page 433: ...BEX ports that are assigned to you by your telephone system administrator You can turn a port on or off set the telephone number for the port or set the caller ID you will be calling in from The caller ID field has no effect unless you have been authorized as an Executive MOBEX user Check with your telephone system administrator for further details on your specific system configuration To set the ...

Page 434: ...he three main categories The symbol displayed as the last character on the lower line of the display indicates that there are additional options Press the SCROLL button to display these additional options User instructions will be displayed in lower case letters Options assigned to soft keys will be in upper case letters DIRECTORY INFORMATION An 11 character directory name can be assigned to each ...

Page 435: ...ore your selection TIMER FUNCTION Display keyset users may use this feature as a simple stopwatch When the keyset is idle press the TIMER button to start timing Press the TIMER button again to stop timing Read the elapsed time in the display Lift the handset and replace it The display will return to date and time 51 CALL LOG The system can log both incoming and outgoing calls placed from or to you...

Page 436: ...message indications before you return them With the handset on hook press the MESSAGE button with the red flashing light The first station that left a message indication will be displayed Press the UP and DOWN arrows to scroll through the stations that left mes sage indications Use the soft keys to reply clear or advance to the next mes sage ALARM REMINDER MESSAGES See also Special Application Men...

Page 437: ...u can talk and listen to your caller while repeating steps 2 The following example will better demonstrate how to useText Messaging In this example station 201 is making an off hook voice announcement to station 205 who after hearing the announcement will respond with a text message STATION 201 LINDA STATION 205 JOHN received a call on line 702 is talking on line 701 Talking on line 702 702 01 15 ...

Page 438: ...n your outside lines This will redirect these PRIVATE calls to an announce ment that states that you do not wish to receive calls that have had Caller ID blocked The code to block these calls can usually be found in the front section of the telephone direc tory OUT OF AREA The caller is calling from an area that cannot provide Caller ID information for example international calls or he she is call...

Page 439: ...gnal Processors CIDDSP s are resources in the OfficeServ 100 OfficeServ 500 and OfficeServ 7000 Series systems required for receiving CID data If there are no CIDDSP s available at the time a call comes in this is the message you will see on your display NOTE The Caller ID features may require optional software and or hardware Please see your service and installation company for details WHAT IS AN...

Page 440: ... to STORE entries from the review list REDIALING A SAVED CALLER ID NUMBER To redial a number that has been saved press the SNR button or dial 17 NOTES 1 Your telephone system must have LCR correctly programmed to redial the saved number 2 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing STORING A CALLER ID NUMBER At ...

Page 441: ...Messages See Listening to your Message 4 Access Manager See Access Manager 5 Personal Greetings See Personal Greetings 6 Mailbox Administration See Mailbox Administration Personal Services See Personal Services Return to Main Menu 62 Samsung Voicemail This section describes how to setup and use the various features available to a Subscriber A Subscriber is a person that has been authorized access ...

Page 442: ...g 5 Find Me 6 Auto Set Night Intercept 7 Pause Resume Menu Prompting 8 Play Access Coverage Play Menu Options 0 Assign and or Edit Primary Greeting 1 Assign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Personal Greetings 6 Edit Only Mailbox Greeting 7 Pause Resume Menu Prompting 8 Play Menu O...

Page 443: ...playback Dialing this code will tog gle between the two levels 8 Pause or resume during message playback 9 Fast forward the message 5 seconds GETTING STARTED Using your new Samsung Voicemail Subscriber Services is as simple as following a few simple spoken instructions First time users should read this section as a tutorial You should start with the following steps Access your Subscriber Services ...

Page 444: ...sed on their cur rent status when you access them 99 Change playback speed of the recording Not available on OS 7030 OS 7100 OS 7200 S or OS IP UMS There are two levels of speed during playback Dialing this code will toggle between the two speeds 0 Play options Pressing this key will play all the menu options available to you from this point 00 Hear the time and date and sender s information of th...

Page 445: ...criber They are 1 Follow Me Allows the subscriber to enter an alternate location and set how long the new destination Designated Location will be active This number may be an internal or external number This is useful if you are frequently traveling or changing the number where you can be reached When Follow Me is activated the transfer will be supervised and confirmed This means that if the call ...

Page 446: ...ng Voicemail calls you after you pick up the telephone and answer you will be instructed that there is a message and to enter your password Simply enter your pass word and you will now be logged in Example Hi this is John Smith I m sorry I am not available to answer your call If someone else can help you please enter the extension number now Or to leave me a message press 1 2 Busy Greeting Played ...

Page 447: ...ress 1 for Message Alert There are 4 options available to you Press 1 to toggle message alert on and off Press 2 to set the schedule when you would like to be notified Press 3 to be notified on urgent messages only Press 4 to set the destination phone number 2 Pager Notification When this function is activated the Samsung Voicemail will call your beeper service and notify you after each message is...

Page 448: ...to drastically reduce the number of prompts played in the subscriber interface mailbox prompts Change this setting only if you are very familiar with the user operation of the Samsung Voicemail 77 76 PERSONAL SERVICES The Personal Administration Menu is used to set your password and record your name Many of these features must be allowed by the System Administrator 1 Workload Management Allows you...

Page 449: ...lbox the voicemail message light on your keyset will flash Press this flashing key VMMSG and follow the prompts to retrieve messages This key may be pressed at any time to log into your Subscriber Main Menu Answer Machine Emulation If you have an Answer Machine Emulation key programmed on your keyset you can use it to monitor calls going to your voicemail and optionally answer them The operation o...

Page 450: ...apable of playing a WAV file then the E Mail Gateway will not work for them until they add some method to listen to WAV files delivered to their Inbox The same applies to Fax Mail messages if the device the subscriber is using does not support the viewing of TIFF files then the E Mail Gateway for Fax Mail will not work for them until they add some method to view tiff files delivered to their inbox...

Page 451: ...owever the Voice Mail Administrator can adjust parameters per sub scriber or group of subscribers that decide how when or if to delete the original voice message after it is sent to the E Mail Server When full synchronization of messages between Voicemail Box and E mail Inbox is required ask your Samsung representative about the OfficeServ IP UMS This is an Internet Protocol based fully synchroniz...

Page 452: ..._____________ _________________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 _________________________ _________________________ 40 _________________________ _________________________ 41 _________________________ _________________________ 42 _________________________ _...

Page 453: ...12 2009 DS 5000 Series User Guide For OfficeServ 100 OfficeServ 500 and OfficeServ 7000 Series Home Page ...

Page 454: ... Group Pickup 22 Privacy Release 23 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities...

Page 455: ...CR with Clear 50 Backspace with LCR 50 Text Messaging 51 52 Caller ID 53 56 ANI 54 56 CLI 54 56 DIALING FEATURES Speed Dialing 24 Programming Personal Speed Dial Numbers 24 25 One Touch Speed Dialing 25 Last Number Redial 25 Manual Retry with Redial 26 Save Number with Redial 26 Chain Dialing 26 Automatic Redial Retry 26 Pulse to Tone Changeover 27 Memo Redialing 27 PAGING AND MESSAGING Making an ...

Page 456: ...mes due to programming requirements these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company to determine the correct code 1 SPECIAL APPLICATION MENU 58 Menu Options 58 60 Outgoing Call Log 58 Incoming Call Log 58 Speed Dial 59 Directory Dial 59 Forward Set 59 Alarm Reminder 60 Samsung Voicemail 60 Subsc...

Page 457: ...GS YOU SHOULD KNOW USER ORIENTATION The DS Series keysets incorporate buttons or keys that are used to access or acti vate the many features of your office phone system The DS 5021D keysets incor porate 21 programmable buttons These 21 buttons are arranged in three rows of seven across the face of the keyset Any of the system features or functions can be programmed to these buttons The three butto...

Page 458: ... Enblok Dial Mode when dialing an outside telephone number or internal station number you must press the SEND button to initiate the call This button is also used when reviewing recently received or called numbers and answering incoming calls When reviewing recently received calls continue to press the SEND button for more than 2 seconds and the last outside number called will be redialed The SEND...

Page 459: ...her party TRANSFER CONF TONE 100 ms ON 100 ms OFF CONTINUOUS Confirmation Tone Very short beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMATION TONE 50 ms ON 50 ms OFF FOR ONE SECOND programmable Error Tone A distinctive two level beeping tone indicates you have done something incorrectly Try again ERROR TONE 50 ms of tone 1 50 ms of tone 2 FOR THREE...

Page 460: ...Button Programmable Buttons 7 DS 5007S 8 DS 5064B AOM 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system features KEYSET DAUGHTER MODULE 5021D 5014D ONLY DS 5021D keysets can have one type of daughter module installed to enhance the operation of the keyset the FDBF The standard speakerphone m...

Page 461: ...DE CALL Lift the handset and you are automatically connected to the ringing call See Ring Preference under Customizing Your Keyset OR press the SEND but ton to automatically answer on the speakerphone NOTE If a call is flashing at your keyset but not ringing you must press the flash ing button to answer UNIVERSAL ANSWER Outside lines may be programmed to ring a general alerting device To answer ca...

Page 462: ...O calls to be answered handsfree AUTO ANS CO must be set ON 12 RECALL DIAL TONE Press the NEW button to disconnect your existing call wait for dial tone and then make a new call on the same line NOTE If this button does not appear on your keyset the FLASH button may be programmed to recall dial tone SENDING A FLASH While on an outside call press the FLASH button to send a flash to the telephone co...

Page 463: ... another station and receive a busy signal but you do not want to wait for a callback MANUAL CAMP ON Press the CAMP button or dial 45 The called station will receive off hook ring tone repeated every few seconds and its first available CALL button will flash green to indicate your call is wait ing Wait for the called party to answer The called station must release its first call or place it on hol...

Page 464: ...o the outside line when the called station hangs up or you can press TRANSFER to return to the outside party If you wish to send the call to another extension without waiting for the 17 16 CALL PROCESSING SYSTEM HOLD When you are connected to any call press HOLD The call will flash green at your keyset If this call appears on a line button at other keysets it will flash red at those keysets To tak...

Page 465: ...disconnected You may now speak with each caller privately and transfer them as usual or reestablish another conference 19 first station to hang up simply press another DSS button OR Press the CALL button or C O line button to return to the outside party and begin the transfer process again When you are transferring a call to a keyset set for Voice Announce or Auto Answer the transferred call will ...

Page 466: ... another station group of stations or an external telephone number Program a destination for the type of forwarding you want as detailed below If you have FWD ALL FWD BUSY and FWD NO ANSWER buttons press one to turn that forward feature on A steady red light reminds you what for ward condition is activated You can clear all call forward conditions set at your station by lifting the handset and dia...

Page 467: ...or NO Press TRANSFER to store and exit STATION CALL PICKUP To pick up answer a call ringing at another station lift the handset and dial 65 plus the extension number of the ringing phone If you have a DP key assigned with a station number you only need to press this DP key with the flashing light to answer this ringing station NOTE If the Hot Keypad feature has been turned off you must first lift ...

Page 468: ...AKER button before you begin dialing 2 Redial does not apply to intercom calls 25 A B C D E F 24 DIALING FEATURES All DIALING FEATURES instructions are written to support Overlap Dialing mode This is the technical name for dialing from a telephone as it has been for many years In recent years the cell phone industry has changed the cell phones to use Enblock Dialing With this dialing mode all the ...

Page 469: ...yset is programmed with Call Log Blocks then the Redial will access the call log when pressed SAVE NUMBER WITH REDIAL To save the number you just dialed for later use press the SNR button before hanging up To redial this saved number at any time press the SNR button or dial 17 The same line will be selected for you NOTES 1 If the Hot Keypad feature has been turned off you must first lift the hands...

Page 470: ...ark and page intercom calls 3 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing AUTOMATIC PARK WITH PAGE BUTTON While in conversation press the PAGE button The call is automatically parked at your station 28 PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers in the idle co...

Page 471: ...nd dial a desired page zone number Make announcement indicating your extension number or the line number Hang up To retrieve an automatically parked call Dial 10 plus the number that was announced If you have a PAGPK button press it and dial the number that was announced If you have a PARK button press it and dial the announced orbit number You will be connected to the parked call NOTES 1 If the c...

Page 472: ...ow a reminder message See Alarm Reminder Messages under Display Features 33 32 CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset While on hook press the DND button or dial 401 The DND button lights steady red to remind you of this mode To cancel DND press the DND button again or dial 400 The DND light turns off You can make calls while in the DND mode...

Page 473: ... on an outside call press the ACC key or press TRANSFER followed by 47 Dial the account number or bin number if you are entering an account code you will need to press your ACC key or right soft key to finalize the entry NOTE If you make an error simply repeat the procedure with the correct code Only the most recent account code dialed will be recorded 35 ANSWERING THE DOOR PHONE When you are prog...

Page 474: ...the IN OUT button again to exit the group and turn the light off Repeat as necessary If you do not have an IN OUT button Dial the IN OUT access code number ________________ then the group number then 0 to exit the group or 1 to enter the group 37 LOCKING YOUR KEYSET You can lock your keyset to control misuse of your phone while you are away You can unlock it when you return Your default station pa...

Page 475: ...ring frequencies While on hook press TRANSFER and then dial 111 Dial 1 8 or press the UP and DOWN buttons to hear each tone When you hear the tone that you prefer press TRANSFER to save it NOTE Specific lines or stations may be programmed to ring with a different tone than what you have selected for your keyset CHANGE YOUR PASSCODE From the factory your station passcode is 1234 You can change your...

Page 476: ...ou turn ring preference off you must press the flashing button to answer a call allowing you to answer calls in the order you choose With the handset on hook press TRANSFER and then dial 110 Dial 061 to turn ring preference on or 060 to turn it off Press TRANSFER to store your selection SET ANSWER MODE INTERCOM You can receive internal calls in one of three modes see Answering Intercom Calls under...

Page 477: ...ess TRANSFER to store your selection and exit programming 43 AUTO ANSWER CO CALLS This option will allow CO calls that directly ring your phone to auto answer When a CO call arrives at your station and this option set for ON your phone will sound two beeps the same as when a screened transfer is completed and you will be connected to the CO call In order for this option to work the station must al...

Page 478: ...bol displayed as the last character on the lower line of the display indicates that there are additional options Press the SCROLL button to display these additional options User instructions will be displayed in lower case letters Options assigned to soft keys will be in upper case letters DIRECTORY INFORMATION An 11 character directory name can be assigned to each extension number Display keyset ...

Page 479: ...users may use this feature as a simple stopwatch When the keyset is idle press the TIMER button to start timing Press the TIMER button again to stop timing Read the elapsed time in the display Lift the handset and replace it The display will return to date and time 47 CALL LOG See also Special Application Menu Outgoing Call Log The system can log both incoming and outgoing calls placed from or to ...

Page 480: ...turn them With the handset on hook press the MESSAGE button with the red flashing light The first station that left a message indication will be displayed Press the UP and DOWN arrows to scroll through the stations that left mes sage indications Use the soft keys to reply clear or advance to the next mes sage Press the END button to return your keyset to the idle condition ALARM REMINDER MESSAGES ...

Page 481: ...u can talk and listen to your caller while repeating steps 2 The following example will better demonstrate how to useText Messaging In this example station 201 is making an off hook voice announcement to station 205 who after hearing the announcement will respond with a text message STATION 201 LINDA STATION 205 JOHN received a call on line 702 is talking on line 701 Talking on line 702 702 01 15 ...

Page 482: ...n your outside lines This will redirect these PRIVATE calls to an announce ment that states that you do not wish to receive calls that have had Caller ID blocked The code to block these calls can usually be found in the front section of the telephone direc tory OUT OF AREA The caller is calling from an area that cannot provide Caller ID information for example international calls or he she is call...

Page 483: ...000 Series systems required for receiving CID data If there are no CIDDSP s available at the time a call comes in this is the message you will see on your display NOTE The Caller ID features may require optional software and or hardware Please see your service and installation company for details WHAT IS ANI T1 E M NOT SUPPORTED ON THE OS 7030 OS 7100 and OS 7200 S ANI Automatic Number Identificat...

Page 484: ... to STORE entries from the review list REDIALING A SAVED CALLER ID NUMBER To redial a number that has been saved press the SNR button or dial 17 NOTES 1 Your telephone system must have LCR correctly programmed to redial the saved number 2 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing STORING A CALLER ID NUMBER At ...

Page 485: ...ations that can be accomplished via the LCD programming These features and functions can be accessed by pressing the MENU button Follow the user instructions below to utilize these features and functions After pressing the MENU button use the direction button to scroll to the desired menu option Press ENTER to access the menu To navigate within the menu you may scroll to the desired option functio...

Page 486: ...om telephones outside the office The basic operation is the same but the access method will be different See the Samsung Voicemail Subscriber Services Menu Diagram for more details Note that some features and prompts detailed here may not be available to all Subscribers See your System Administrator if you have questions about feature availability 2 ALL FWD NO 3 BUSY FWD NO 4 NOANS FWD NO 5 DND FW...

Page 487: ...Me 6 Auto Set Night Intercept 7 Pause Resume Menu Prompting 8 Play Access Coverage Play Menu Options 0 Assign and or Edit Primary Greeting 1 Assign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Personal Greetings 6 Edit Only Mailbox Greeting 7 Pause Resume Menu Prompting 8 Play Menu Options 0 ...

Page 488: ...INISTRATION 8 PAUSE RESUME 65 64 ACCESSING YOUR MAILBOX Also known as Subscriber Services Menu Inside Callers Subscriber logging in from their Desk Dial the voicemail access number or press the key assigned to ring the Samsung Voicemail VMMSG Enter your personal password when prompted the default password is 0000 Outside Callers Subscribers calling from Cell Phones or outside of the office environ...

Page 489: ...ENDANT PERSONAL SERVICES 1 or 3 LISTENING TO OLD OR NEW MESSAGES 1 Play replay the message you just heard 11 Play the previous message 2 Save the message you just heard and listen to the next message 3 Delete the message you just heard and listen to the next message 4 Reply to the message This will allow you to leave a message in the mailbox of the sender if the sender has a mailbox on this system...

Page 490: ...call 6 Find Me Find Me when enabled will attempt to locate the subscriber by calling a list of preprogrammed phone numbers The stored phone numbers are entered in Personal Services 2 if allowed by the Administrator The stored tele phone number list can contain up to 9 preprogrammed telephone numbers The Find Me feature only use the first five 7 Night Intercept This feature is dependent on your wee...

Page 491: ...time If someone else can help you please enter the extension number now Or to leave me a message press 1 71 70 then play your primary No Answer greeting during the day when you are available and will NOT ring your extension but simply play your Night greet ing during the night when you are not available Note This does NOT use the Day and Night schedules of the phone system It is solely controlled ...

Page 492: ... any time Select a greeting number to edit and follow the instructions to record your greeting When you are done recording your greeting you will be able to lis ten to the greeting you recorded save the greeting you recorded and return to the previous menu record the greeting again or exit without saving the greeting Note If you record only the greeting assigned to the No Answer Call Coverage Cond...

Page 493: ... Numbers This feature must be authorized by the System Administrator and can be limited or opened to internal local and long distance calls 7 Personal Administration This area is used during the initial set up of your Subscriber Settings see next section 74 This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient 5 Auto Play New Messages If this o...

Page 494: ...your voice mailbox and monitor it Press to immediately disconnect your station The caller continues to leave a message normally Pick up the handset and monitor privately Press ANS RLS to answer the call using the handset or speaker 77 PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes to basic setup settings that are rarely changed Use these when you initially set up your person...

Page 495: ...l ume get message information or help Viewing Mailbox Contents If you have new messages in addition to the Terminal Status Indicator TSI you will be able to use the keyset displays and soft keys to communicate with the Samsung Voicemail E MAIL GATEWAY EMG The E Mail Gateway feature integrates your voicemail box with your email client No matter what email client software you are using or where you ...

Page 496: ...e mail with NO attachments notifying you that you have a voice and or fax mail message in yourVoicemail Box As a subscriber you can use either E Message Delivery and or E Message Notification As a subscriber you can have multiple e mail addresses a maximum of 5 valid email addresses E Message Notification can be set to one e mail address while E Message Delivery is set to different e mail address ...

Page 497: ...___________ _________________________ 49 _________________________ _________________________ 83 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _________________________ _________________________ 02 _________________________ _________________________ 03 _________________________ _________________________ 04 _________________________ ...

Page 498: ...Home Page ...

Page 499: ...formation in this guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide Home Page ...

Page 500: ...m Calls 16 Answer Modes 16 Busy Station Callback 17 Busy Station Camp on 17 Calling Your System Operator 18 CALL PROCESSING Holding Calls 19 20 Transferring Calls 20 21 Transfer with Camp On 21 Transfer to Voicemail 21 Call Waiting 21 Conference Calls 22 Copyright 2006 2009 Samsung Telecommunications America All rights reserved No part of this manual may be reproduced in any form or by any means g...

Page 501: ...ion 49 Viewing Message Indications 50 Alarm Reminder Messages 50 51 Personal Speed Dial Names 51 Station Names 51 Forwarding Calls 23 25 Call Pickup 25 My Group Pickup 25 Privacy Release 26 DIALING FEATURES Speed Dialing 27 Programming Personal Speed Dial Numbers 27 28 One Touch Speed Dialing 28 Last Number Redial 28 Manual Retry with Redial 29 Save Number with Redial 29 Chain Dialing 29 Automatic...

Page 502: ...gramming requirements these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company to determine the correct code 1 Managing Key Assignments 52 LCR with Clear 52 Backspace with LCR 52 Text Messaging 53 54 Caller ID 55 59 ANI 56 59 CLI 56 59 iDCS 64B MODULE WITH KEYSET 60 Samsung Voicemail 61 Subscriber Servic...

Page 503: ...nd Intervals 2 THINGS YOU SHOULD KNOW USER ORIENTATION iDCS telephones are called keysets They contain buttons or keys that are used to access or activate the many features of your office phone system The keys with paper designation strips are programmable keys This means they can be pro grammed for a specific function on your keyset and that same button can be something different on another keyse...

Page 504: ...mation Tone Very short beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMATION TONE 50 ms ON 50 ms OFF FOR ONE SECOND programmable Error Tone A distinctive two level beeping tone indicates you have done something incorrectly Try again ERROR TONE 50 ms of tone 1 50 ms of tone 2 FOR THREE SECONDS Scroll Call 1 Call 2 Message Memory Redial Transfer Speake...

Page 505: ...e operation and ringing 6 iDCS 18D KEYSET Scroll Call 1 Call 2 Message Memory Redial Transfer Speaker HOLD ANS RLS Volume 1 2ABC 3DEF 4GHI 5JKL 6MNO 7PQRS 8TUV 9WXYZ 0OPER iDCS 18D 32 CHARACTER DISPLAY Two lines with 16 characters each TERMINAL STATUS INDICATOR Used to provide your keyset status SOFT KEYS Used to activate features via the display SCROLL KEY Used to scroll through dis plays 10 PROG...

Page 506: ...8 59 60 61 62 63 64 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system features 14 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system features iDCS 14B STRIP 9 Home Page ...

Page 507: ... enhance the operation of the keyset or to provide an additional local port depending on the type of module iDCS KDB DIGITAL LINE INTERFACE FKDBD NOT SUPPORTED ON OS 7030 OS 7100 7200 S If your keyset is connected to a Digital Line Interface DLI port that supports 2B D operation your installing company can determine this you may install a daugh ter module that provides a Digital Line Interface DLI...

Page 508: ... the ribbon cable into the keyset and the other end into the 14 button strip Place the support bracket over the ribbon cable and secure with the six screws provided Reattach the base pedestal ADDING A KEYSET DAUGHTERBOARD MODULE Place the keyset face down on a flat surface Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down...

Page 509: ... handset and press an idle outside line button line group button or dial a line access code to receive dial tone OR press an idle outside line button line group button or dial a line access code to receive dial tone through the speaker OR press SPEAKER receive intercom dial tone and dial a line access code Dial the telephone number Finish the call by replacing the handset or pressing the ANS RLS k...

Page 510: ... to turn it off Press TRANSFER to store your selection 17 16 INTERCOM CALLS CALLING OTHER STATIONS Dial the extension number or group number Wait for the party to answer If you hear a brief tone burst instead of ringback tone the station you called is set for Voice Announce or Auto Answer Begin speaking immediately after the tone Finish the call by replacing the handset or pressing the ANS RLS key...

Page 511: ...annot get it Press the HOLD button twice The call will flash green on your keyset and this line will show a steady red light on other keysets To retrieve the call press the flashing green line button or press the HOLD button a third time NOTE Intercom calls will always be placed on exclusive hold REMOTE HOLD When you wish to place a call on hold at another station Press TRANSFER and a dial the sta...

Page 512: ... Lift the handset or press the ANS RLS key to answer NOTE Intercom calls will not go on Automatic Hold 21 If you do not answer this recall within a pre programmed period of time it will go to the system operator CONSULTATION HOLD When you are talking on an outside line and it is necessary to consult with anoth er extension Press the TRANSFER key you will receive transfer dial tone Your call is pla...

Page 513: ... before you begin dialing CONFERENCE CALLS You may conference up to five parties you and four others in any combination of outside lines and internal stations in any order While engaged in a conversation press the CONF key and receive conference tone Make another call either intercom or outside press the CONF key and receive conference tone Make another call or press the CONF key to join all parti...

Page 514: ...you are in Like 66 above except you do not need to dial the desired group number See your installation company for the assigned access code MY GROUP PICKUP __________________ 25 FORWARD BUSY NO ANSWER If you have both a Forward on Busy destination and a Forward No Answer desti nation programmed you may set both of these at the same time Dial 604 Receive confirmation tone and hang up NOTE If the Ho...

Page 515: ...ber to be stored 24 digits maximum It can include FLASH and PAUSE Press TRANSFER to store the number NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing Transfer Speaker A B C D E F A C E Transfer Speaker VOLUME B D F 28D KEYSET 18D KEYSET DEFAULT PROGRAMMING KEYS LAYOUT 8D KEYSET DEFAULT PROGRAMMING KEYS LAYOUT PRIVA...

Page 516: ...hear the call being made through the keyset speaker The micro phone is muted 29 For the purposes of programming speed dial numbers the programmable keys are known as A B C D E and F and are defined below The A key is not used The B key inserts a flash The C key inserts a pause The D key is used for pulse to tone conversion If your system uses rotary or pulse dialing C O lines pressing D while ente...

Page 517: ... initiate a page from a speakerphone by pressing the PAGE key or dialing 55 without lifting the handset ALL PAGE To page all designated keysets in internal zone 0 and external page zones at the same time Lift the handset Press the PAGE key or dial 55 Dial or press the ALL PAGE key After the attention tone make your announcement When the called party answers lift the handset or press the flashing S...

Page 518: ...l 42 plus your extension Your MESSAGE light will go out NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing 33 32 NOTES 1 The LED on the PAGE key will only light when an All Page is in progress 2 If allowed by your system administrator you may be able to initiate a page from the speakerphone by pressing the PAGE key o...

Page 519: ...GES Press the MESSAGE key or dial 43 The first station that left a message will be called automatically If that station does not answer your MESSAGE light will stay on Repeat until all messages have been returned in the order received Your MESSAGE light will turn off when all messages have been returned NOTES 1 Display keyset users can view message indications and return them in any order See View...

Page 520: ... blind transfer after pressing the BOSS key EXECUTIVE DIVERT When the executive station is in the DIVERT mode all of his her calls will ring the secretary station Press the DIVERT key to pass a call while ringing 37 ESTABLISHED CALL PICKUP To pick up an established call in progress at a single line extension connected to a computer modem on your PC Press the EP key for that station on your keyset ...

Page 521: ... are using the handset you may want other people to hear the distant party s voice over the speaker Press the LISTEN key to turn on the speaker The microphone is not in use so the distant party does not hear other parties present in your office Press LISTEN again to turn the speaker off and resume private conversation Repeat if necessary NOTE Depending on speaker volume and the acoustics of your o...

Page 522: ... voice announce can only be accomplished when an AOM is attached to your phone 2 If the MUTE key on the AOM is lit you must press the AOM s SPK key to answer the OHVA call OHVA BLOCK Your keyset can be programmed with an OHVA Block BLOCK key Pressing this key will prevent anyone from making an OHVA to you until you press the button again and cancel the blocking OHVA REJECT Your keyset can be progr...

Page 523: ...ase calls With the handset on hook press TRANSFER and then dial 110 Dial 021 to use the headset or 020 to use the handset Press TRANSFER to store your selection 43 42 CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows customers using the AME feature to enable password protec tion This will prevent unauthorized users from listening to your messages being left The passcode is the same as your ...

Page 524: ... it off Press TRANSFER to store your selection 45 44 Your keyset may be equipped with a Headset mode key If it is so equipped press ing this key while the light is out will cause the keyset to enter headset mode and the light will illuminate to indicate this Pressing the key while the light is lit will cause the keyset to return to handset mode and the light will go out HOT KEYPAD On your phone sy...

Page 525: ...u to answer calls directed to you differently than calls directed to your group CONFIGURE MOBILE EXTENSIONS MOBEX This feature allows you to configure options for any Mobile Extension MOBEX ports that are assigned to you by your telephone system administrator You can turn a port on or off set the telephone number for the port or set the caller ID you will be calling in from The caller ID field has...

Page 526: ...TIMER FUNCTION Display keyset users may use this feature as a simple stopwatch When the keyset is idle press the TIMER button to start timing Press the TIMER button again to stop timing Read the elapsed time in the display Lift the handset and replace it The display will return to date and time 49 CALL LOG This system can log both incoming and outgoing calls placed from or to your tele phone You m...

Page 527: ...u return them With the handset on hook press the MESSAGE key with the red flashing light The first station that left a message indication will be displayed Press the UP and DOWN arrows to scroll through the stations that left mes sage indications Use the soft keys to reply clear or advance to the next mes sage Press the ANS RLS key to return your keyset to the idle condition ALARM REMINDER MESSAGE...

Page 528: ...to their previous call progress condition At all times after step 1 you can talk and listen to your caller while repeating steps 2 The example on the following page will better demonstrate how to use Text Messaging In this example station 201 is making an off hook voice announce ment to station 205 who after hearing the announcement will respond with a text message MANAGING KEY ASSIGNMENTS You can...

Page 529: ...unce ment that states that you do not wish to receive calls that have had Caller ID blocked The code to block these calls can usually be found in the front section of the telephone direc tory OUT OF AREA The caller is calling from an area that cannot provide Caller ID information for example international calls or he she is calling from a type of circuit that cannot provide Caller ID information f...

Page 530: ...fficeServ 7000 Series systems required for receiving CID data If there are no CIDDSP s available at the time a call comes in this is the message you will see on your display NOTE The Caller ID features may require optional software and or hardware Please see your service and installation company for details WHAT IS ANI T1 E M NOT SUPPORTED ON THE OS 7030 OS 7100 and OS 7200 S ANI Automatic Number ...

Page 531: ...ntries from the review list REDIALING A SAVED CALLER ID NUMBER To redial a number that has been saved press the SNR key or dial 17 NOTES 1 Your telephone system must have LCR correctly programmed to redial the saved number 2 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing STORING A CALLER ID NUMBER At any time during a...

Page 532: ...Conditions No Answer Busy and Blocked are the most com monly used Call Conditions This guide can be used by Subscribers from within the office or from telephones outside the office The basic operation is the same but the access method will be different See the Subscriber Services Menu Diagram for more details Note that some features and prompts detailed here may not be available to all Subscribers...

Page 533: ...5 Find Me 6 Auto Set Night Intercept 7 Pause Resume Menu Prompting 8 Play Access Coverage Play Menu Options 0 Assign and or Edit Primary Greeting 1 Assign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Personal Greetings 6 Edit Only Mailbox Greeting 7 Pause Resume Menu Prompting 8 Play Menu Opt...

Page 534: ...LBOX ADMINISTRATION 8 PAUSE RESUME 65 64 ACCESSING YOUR MAILBOX Also known as Subscriber Services Menu Inside Callers Subscriber logging in from their Desk Dial the voicemail access number or press the key assigned to ring the voicemail VMMSG Enter your personal password when prompted the default password is 0000 Outside Callers Subscribers calling from Cell Phones or outside of the office environ...

Page 535: ...TTENDANT PERSONAL SERVICES 1 or 3 LISTENING TO OLD OR NEW MESSAGES 1 Play replay the message you just heard 11 Play the previous message 2 Save the message you just heard and listen to the next message 3 Delete the message you just heard and listen to the next message 4 Reply to the message This will allow you to leave a message in the mailbox of the sender if the sender has a mailbox on this syst...

Page 536: ...will attempt to locate the subscriber by calling a list of preprogrammed phone numbers The stored phone numbers are entered in Personal Services 2 if allowed by the Administrator The stored tele phone number list can contain up to 9 preprogrammed telephone numbers The Find Me feature only use the first five 7 Night Intercept This feature is dependent on your weekly availability schedule which is e...

Page 537: ...vailable to speak with you at this time If someone else can help you please enter the extension number now Or to leave me a message press 1 71 70 available and will NOT ring your extension but simply play your Night greet ing during the night when you are not available Note This does NOT use the Day and Night schedules of the phone system It is solely controlled by the Subscriber s Availability Sc...

Page 538: ...time Select a greeting number to edit and follow the instructions to record your greeting When you are done recording your greeting you will be able to lis ten to the greeting you recorded save the greeting you recorded and return to the previous menu record the greeting again or exit without saving the greeting Note If you record only the greeting assigned to the No Answer Call Coverage Condition...

Page 539: ... Numbers This feature must be authorized by the System Administrator and can be limited or opened to internal local and long distance calls 7 Personal Administration This area is used during the initial set up of your Subscriber Settings see next section 74 This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient 5 Auto Play New Messages If this o...

Page 540: ... voice mailbox and monitor it Press to immediately disconnect your station The caller continues to leave a message normally Pick up the handset and monitor privately Press ANS RLS to answer the call using the handset or speaker 77 PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes to basic setup settings that are rarely changed Use these when you initially set up your personal S...

Page 541: ...olume get message information or help Viewing Mailbox Contents If you have new messages in addition to the Terminal Status Indicator TSI you will be able to use the keyset displays and soft keys to communicate with the Samsung Voicemail E MAIL GATEWAY EMG The E Mail Gateway feature integrates your voicemail box with your email client No matter what email client software you are using or where you ...

Page 542: ...e mail with NO attachments notifying you that you have a voice and or fax mail message in yourVoicemail Box As a subscriber you can use either E Message Delivery and or E Message Notification As a subscriber you can have multiple e mail addresses a maximum of 5 valid email addresses E Message Notification can be set to one e mail address while E Message Delivery is set to different e mail address ...

Page 543: ...___________ _________________________ 49 _________________________ _________________________ 83 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _________________________ _________________________ 02 _________________________ _________________________ 03 _________________________ _________________________ 04 _________________________ ...

Page 544: ...N O T E S Home Page ...

Page 545: ...without prior notice to make changes in design ir components of equipment as engineering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities for damages arising from the erroneous inter pretation or use of information presented in this guide December 2009 DCS KEYSET USER GUIDE for OfficeServ 100 OfficeServ 500 and OfficeServ 7000 Series Home Page ...

Page 546: ...e Calls 35 Executive Secretary Hot Line 35 Group Listening 36 Account Codes 36 Locking Your Keyset 37 Manual Signalling 37 Off Hook Voice Announce 38 OHVA Block 39 OHVA Reject 39 In Group Out of Group 39 TABLE OF CONTENTS ABOUT THIS BOOK 1 THINGS YOU SHOULD KNOW 2 9 OUTSIDE CALLS Making an Outside Call 10 Answering an Outside Call 10 Universal Answer 11 Recall Flash 11 Busy Line Queuing with Callb...

Page 547: ...tions 48 Alarm Reminder Messages 48 Personal Speed Dial Names 49 Station Names 49 Managing Key Assignments 49 LCR with Clear 50 Backspace with LCR 50 Text Messaging 51 52 Caller ID ANI CLI 53 57 ADD ON MODULE 32 Button Module with Keyset 64 Button Module with Keyset 58 Samsung Voicemail 59 Subscriber Services Menu Diagram 60 61 Accessing your Mailbox 62 Getting Started 63 Listen to your Messages 6...

Page 548: ...to study this guide and to become familiar with the operation of your keyset Keep this guide handy You may need to look up instructions for infrequently used features Learning to use your keyset correctly will make everyday telephone communica tions a breeze This book is written based on the factory default settings for the feature access codes Sometimes due to programming requirements these codes...

Page 549: ...ok ring is controlled by a user programmable setting 2 THINGS YOU SHOULD KNOW USER ORIENTATION DCS telephones are called keysets They contain buttons or keys that are used to access or activate the many features of your office phone system The keys with paper designation strips are programmable keys This means they can be pro grammed for a specific function on your keyset and that same button can ...

Page 550: ... to speakerphone MICROPHONE For handsfree operation SPEAKER For handsfree operation and ringing 4 SYSTEM TONES The system provides several tones to assist you Some of these tones are already familiar to you Intercom Dial Tone A steady tone that indicates you can begin dialing DIAL TONE CONTINUOUS Ringback Tone Indicates the station you dialed is ringing RINGBACK TONE 1000 ms ON 3000 ms OFF CONTINU...

Page 551: ...KER For handsfree operation and ringing 6 LCD 12B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover Push the cover sideways Lift the cover and remove the designation strip Label the designation strip Replace the strip and cover VOL SPK HOLD TRSF ANS 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PRS 8 TUV 9 WXY 0OPER RLS SCROLL HOLD KEY TRANSFER KEY ANSWE...

Page 552: ...nging MONITOR KEY TRANSFER KEY HOLD KEY 8 BASIC 12B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover Push the cover sideways Lift the cover and remove the designation strip Label the designation strip Replace the strip and cover D G TAL COMMUNICAT ON SYSTEM VOL SPK HOLD TRSF ANS 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PRS 8 TUV 9 WXY 0OPER RLS HOL...

Page 553: ...E CALLS MAKING AN OUTSIDE CALL Lift the handset and press an idle outside line button line group button or dial a line access code to receive dial tone OR to use the speakerphone press an idle outside line button line group button or dial a line access code to receive dial tone through the speaker OR press SPK or the MONITOR key if you are using a 7B phone receive intercom dial tone and dial a lin...

Page 554: ...dset to speak to the calling party Finish the call by replacing the handset or pressing the ANS RLS or the MON ITOR key if you are using a 7B phone See Ring Preference under Customizing Your Keyset VOICE ANNOUNCE MODE When another station calls you your keyset will sound a brief attention tone and you will hear the caller s announcement Press ANS RLS to turn on the microphone and speak handsfree O...

Page 555: ...ty To finish the call replace the handset or press the ANS RLS or the MONITOR key if you are using a 7B phone NOTE In order for C O calls to be answered handsfree AUTO ANS CO must be set to ON BUSY STATION CALLBACK When you call another station and receive a busy signal Press the CBK key or dial 44 When the busy station becomes free your keyset will ring Lift the handset or press ANS RLS to call t...

Page 556: ...t the handset or press the SPK key before you begin dialing 17 16 CALL PROCESSING SYSTEM HOLD When you are connected to any call press HOLD The call will flash green at your keyset If this call appears on a line key at other keysets it will flash red at those keysets To take the caller off hold press that key and the green flashing light will go steady green again Resume the conversation NOTE Whil...

Page 557: ...d to send any call to another extension in one of two ways You can do a screened transfer by informing the other extension who is calling or you can do a blind transfer without notification While on a call press the TRSF key and dial an extension number or group number Your call is automatically put on transfer hold OR Press a DSS key or station group key Your call is automatically put on transfer...

Page 558: ... follow the instructions to drop a party and use your extension number When they hang up the lines will release automatically Press CONF to rejoin a trunk to trunk conference CONFERENCE SPLITTING If you are the controlling party of a conference and your keyset has the Auto Hold feature turned on see customizing your keyset and all of the outside lines involved in the conference appear as buttons o...

Page 559: ...ing privacy on the C O from your phone To Release Privacy While on you are talking on a C O line and you wish to have other internal parties or up to three join the conversation Press the PRB key the PRB key will light steady red Inform the other party that he she may now join the conversation 23 If you want a specific extension s calls forwarded to your phone Remote Call Forward Dial 606 plus the...

Page 560: ...ay be assigned up to fifty numbers 00 49 See your system admin istrator to determine the amount assigned to your station While on hook press TRSF and then dial 105 Dial a speed dial number 00 49 Dial a line or line group access code Dial the telephone number to be stored 24 digits maximum It can include FLASH and PAUSE Press TRSF to store the number NOTE If the Hot Keypad feature has been turned o...

Page 561: ...al number For the purposes of programming speed dial numbers the programmable keys in the bottom row are known as A B C D E and F and are defined below The A key is not used The B key inserts a flash The C key inserts a pause The D key is used for pulse to tone conversion If your system uses rotary or pulse dialing C O lines pressing D while entering a speed dial number causes all subsequent digit...

Page 562: ...ame time Lift the handset Press the PAGE key or dial 55 Dial or press the ALL PAGE key AUTOMATIC REDIAL RETRY When you are making an outside call and you receive a busy signal the system can automatically redial the number for you It will automatically redial at a pre pro grammed interval for up to 15 attempts When you hear a busy signal press the RETRY button The system will reserve the line and ...

Page 563: ...l 42 plus your extension Your MSG light will go out After the attention tone make your announcement NOTES 1 The LED on the PAGE button will only light when an All Page is in progress 2 If allowed by your system administrator you may be able to initiate a page from a speakerphone by pressing the PAGE key or dialing 55 without lifting the handset MEET ME PAGE Lift the handset Press the Meet Me Page ...

Page 564: ...off you must first lift the handset or press SPK before you begin dialing RETURNING MESSAGES Press the MSG key or dial 43 The first station that left a message will be called automatically If that station does not answer your MSG light will stay on Repeat until all messages have been returned in the order received Your MSG light will turn off when all messages have been returned NOTES 1 Display ke...

Page 565: ... station to answer then announce the call and hang up to complete the transfer OR Hang up to complete a blind transfer after pressing the BOSS key 35 ESTABLISHED CALL PICKUP To pick up an established call in progress at a single line extension connected to a computer modem on your PC Press the EP key for that station on your keyset and the call is automatically moved to your keyset The single line...

Page 566: ...ening feature off before hanging up This will elim inate a momentary squeal ACCOUNT CODES When enabled your system allows calls to be charged to different accounts You can enter account codes either by dialing the full code by entering an account code bin number or by pressing your ACC key if one is assigned Bin numbers are a 3 digit short code that will automatically insert the appropriate accoun...

Page 567: ...The OHVA feature will work with intercom calls and transferred calls To make an off hook voice announcement Dial the extension number or press the DSS key When you receive a busy signal press the OHVA key After the attention tone begin speaking Finish the call by replacing the handset or pressing the ANS RLS or the MON ITOR key if you are using a 7B phone NOTES 1 When you are voice announcing to a...

Page 568: ... then dial 110 Dial 021 to use the headset or 020 to use the handset Press TRSF to store your selection 41 40 CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows people using the AME feature to enable password protection This will prevent unauthorized people from listening to your messages being left The passcode is the same as your station passcode This feature only applies if there is an SV...

Page 569: ... Down keys to select a port and press the right soft key to confirm Dial 0 to select the telephone option 43 Your keyset may be equipped with a Headset mode key If it is so equipped press ing this key while the light is out will cause the keyset to enter headset mode and the light will illuminate to indicate this Pressing the key while the light is lit will cause the keyset to return to handset mo...

Page 570: ... name can be assigned to each extension number Display keyset users can view the name of the called or calling station before an swering Each outside line can have an 11 character directory name Incoming calls can be easily identified and answered with different greetings Outside and internal calls ringing to a station group will display CALL FOR xxx where xxx is the station group number This allo...

Page 571: ...can log both incoming and ooutgoing calls placed from or to your telephone You must have a LOG button programmed on your keyset and assigned a review list Each IN and OUT list can be up to 50 numbers maximum They are assigned in blocks of 10 each To view your incoming and outbound call logs Press the LOG key Press either the IN or OUT key View the first IN OUT telephone number At this point you ma...

Page 572: ... key to which you want to add the extender 49 VIEWING MESSAGE INDICATIONS You can view all of your message indications before you return them With the handset on hook press the MSG key with the red flashing light The first station that left a message indication will be displayed Press the UP and DOWN arrows to scroll through the stations that left message indications Use the soft keys to reply cle...

Page 573: ...s SEND 4 Wait for a reply from the other station steps 1 2 3 5 When any station presses EXIT the displays at both stations return to their pre vious call progress condition At all times after step 1 you can talk and listen to your caller while repeating steps 2 50 When you reach a key listed below dial the corresponding extender Press TRSF to store and exit programming KEY DESCRIPTION EXTENDER BOS...

Page 574: ...ls can usually be found in the front section of the telephone directory OUT OF AREA The caller is calling from an area that cannot provide Call er ID information for example international calls or he she is calling from a type of circuit that cannot provide Caller ID information for example some outbound WATS lines PAYPHONE The caller is calling from a coin operated telephone The telephone company...

Page 575: ...cessors CIDDSP s are resources in the system required for receiving CID data If there are no CIDDSP s available at the time a call comes in this is the message you will see on your display NOTE The Caller ID features require optional software and or hardware Please see your service and installation company for details WHAT IS ANI T1 E M NOT SUPPORTED ON THE OS 7030 OS 7100 and OS 7200 S ANI Automa...

Page 576: ...stra tor to determine the number of bins assigned to your keyset 2 Your system must have LCR correctly programmed to allow you to DIAL num bers from the review list or to STORE entries from the review list 57 REDIALING A SAVED CALLER ID NUMBER To redial a number that has been saved press the SNR key or dial 17 NOTES 1 Your telephone system must have LCR correctly programmed to redial the saved num...

Page 577: ...Services Menu Diagram for more details Note that some features and prompts detailed here may not be available to all Subscribers See your System Administrator if you have questions about feature availability 59 ADD ON MODULE 32 BUTTON MODULE WITH KEYSET NOT SUPPORTED ON THE OS 7030 and OS 7100 The 32 button module is used when you need more programmable keys added to your keyset The 32 tri colored...

Page 578: ...ll forwarding 4 Call Screening 5 Find Me 6 Auto Set Night Intercept 7 Pause Resume Menu Prompting 8 Play Access Coverage Play Menu Options 0 Assign and or Edit Primary Greeting 1 Assign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Personal Greetings 6 Edit Only Mailbox Greeting 7 Pause Resume...

Page 579: ...ON 8 PAUSE RESUME 63 62 ACCESSING YOUR MAILBOX Also known as Subscriber Services Menu Inside Callers Subscriber logging in from their Desk Dial the voicemail access number or press the key assigned to ring the voicemail VMMSG Enter your personal password when prompted the default password is 0000 Outside Callers Subscribers calling from Cell Phones or outside of the office environment Dial the pho...

Page 580: ...NDANT PERSONAL SERVICES 1 or 3 LISTENING TO OLD OR NEW MESSAGES 1 Play replay the message you just heard 11 Play the previous message 2 Save the message you just heard and listen to the next message 3 Delete the message you just heard and listen to the next message 4 Reply to the message This will allow you to leave a message in the mailbox of the sender if the sender has a mailbox on this system ...

Page 581: ... 6 Find Me Find Me when enabled will attempt to locate the subscriber by calling a list of preprogrammed phone numbers The stored phone numbers are entered in Personal Services 2 if allowed by the Administrator The stored tele phone number list can contain up to 9 preprogrammed telephone numbers The Find Me feature only use the first five 7 Night Intercept This feature is dependent on your weekly ...

Page 582: ... at this time If someone else can help you please enter the extension number now Or to leave me a message press 1 your primary No Answer greeting during the day when you are available and will NOT ring your extension but simply play your Night greeting during the night when you are not available Note This does NOT use the Day and Night schedules of the phone system It is solely controlled by the S...

Page 583: ...uctions to record your greeting When you are done recording your greeting you will be able to lis ten to the greeting you recorded save the greeting you recorded and return to the previous menu record the greeting again or exit without saving the greeting Note If you record only the greeting assigned to the No Answer Call Coverage Condition then that greeting will play to callers for all Call Cove...

Page 584: ... This feature must be authorized by the System Administrator and can be limited or opened to internal local and long distance calls 7 Personal Administration This area is used during the initial set up of your Subscriber Settings see next section 73 This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient 5 Auto Play New Messages If this option is...

Page 585: ...r in your voice mailbox and monitor it Press to immediately disconnect your station The caller continues to leave a message normally Pick up the handset and monitor privately Press ANS RLS to answer the call using the handset or speaker 75 74 PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes to basic setup settings that are rarely changed Use these when you initially set up you...

Page 586: ...e the vol ume get message information or help Viewing Mailbox Contents If you have new messages in addition to the Terminal Status Indicator TSI you will be able to use the keyset displays and soft keys to communicate with the voicemail E MAIL GATEWAY EMG The E Mail Gateway feature integrates your voicemail box with your email client No matter what email client software you are using or where you ...

Page 587: ...mail with NO attachments notifying you that you have a voice and or fax mail message in yourVoicemail Box As a subscriber you can use either E Message Delivery and or E Message Notification As a subscriber you can have multiple e mail addresses a maximum of 5 valid email addresses E Message Notification can be set to one e mail address while E Message Delivery is set to different e mail address Fu...

Page 588: ...___________ _________________________ 49 _________________________ _________________________ 81 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _________________________ _________________________ 02 _________________________ _________________________ 03 _________________________ _________________________ 04 _________________________ ...

Page 589: ...Home Page ...

Page 590: ...nications America disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide TABLE OF CONTENTS ABOUT THIS BOOK 1 SPECIAL FEATURES System Ring Plans 2 Manual Ring Plan Change 2 Temporary Ring Plan Override 2 Calling The System Operator 3 Operator Recalls 3 Executive Barge in 3 Walking Class of Service 4 In Out of Group 4 Direct Inwa...

Page 591: ...er Set Relocation 35 36 SYSTEM MAINTENANCE ALARMS 37 1 ABOUT THIS BOOK This book contains instructions for special features that every telephone user may not need to know The owner can decide who the system administrator will be and who will have access to these features Station users can be trained on only the items that apply to them This procedure will help control costs and telephone abuse Sev...

Page 592: ...y also be assigned an extender of one of the six ring plans Example An RP button is given an extender of 3 RP3 and the operation of this button is a push on push off type of operation with the system always returning to ring plan 1 when the key is turned off When the system is operating in ring plan 3 the RP3 button will light steady red and when off the light will also turn off CALLING THE SYSTEM...

Page 593: ...fficeServ 7400 500 through 579 or 5000 though 5079 depending if your system is setup for 4 digits numbering plan OfficeServ 100 20 Groups OfficeServ 7100 500 through 519 these can be changed to 4 digits if required To create a backup or relief operator position assign the main operator and one or more backup individuals to the operator group All but the main operator should be out of the group Whe...

Page 594: ... this option the user must enter an account code for all outgoing calls but the account code is not verified against the system list Non verified account codes can contain the digits 0 9 and USING FORCED ACCOUNT CODES When enabled your system allows calls to be charged to different accounts You can enter account codes either by dialing the full code by entering an account code bin number or by pre...

Page 595: ...nformation see your service company CALLER ID SPECIAL FEATURES NOTE The Caller ID features below require optional software and or hard ware Please ask your installation and service company for details ABANDON CALL LIST The system has a system wide abandoned calls list that stores CID information for the last 100 calls on the OfficeServ 7000 Series OfficeServ 500 M and L ver sion and 50 calls on th...

Page 596: ...EVEL ACCESS Before any customer programs can be accessed you must first open system pro gramming using the passcode you have been assigned You must use a display keyset Should it become necessary to change this passcode see your service com pany While on hook press TRSF and then dial 200 Your display shows ENABLE CUS PROG PASSCODE Dial the four digit passcode The display shows ENABLE CUS PROG DISA...

Page 597: ... range of 01 31 YY Year Enter the last two digits of the year HH Hours Use the 24 hour clock and enter a number in the range of 00 24 MM Minutes Enter a number in the range of 00 59 12 Failure to enter the time using the 24 hour clock will cause the date to change at 12 00 P M Open customer programming and follow the instructions below ACTION DISPLAY 1 Press TRSF and then dial 505 OLD 6010184 0047...

Page 598: ...t key to return to step 2 4 Press TRSF to store and exit programming OR press SPK to store and advance to the next program NOTE Directory information is always 11 characters DEFAULT DATA NONE Names are written using the keypad Each press of a key will select a character Pressing the dial pad key moves the cursor to the next position For example if the directory name is SAM SMITH press the number 7...

Page 599: ...for each C O line You may assign a name of 11 characters long PROGRAM KEYS UP DOWN Used to scroll and move cursor KEYPAD Used to enter characters HOLD Press to clear entry Open customer programming and follow the instructions below ACTION DISPLAY 1 Press TRSF and then dial 404 701 TRUNK NAME Display shows 2 Dial trunk e g 704 OR press UP or 704 TRUNK NAME DOWN to select trunk and press the right s...

Page 600: ...on the setting in MMC 861 See your service company to increase or decrease the system list The speed dial codes are 500 999 or 050 999 Each speed dial number consists of a line access code and the telephone number to be dialed The access code can be any line group individual line station group or individual extension The speed dial number can be up to 24 characters long including FLASH and PAUSE N...

Page 601: ...E KEYS LAYOUT C A B D E F 14D KEYSET PROGRAMMABLE KEYS LAYOUT C A B D E F 21D KEYSET PROGRAMMABLE KEYS LAYOUT C A B D E F SMT i3105 SMT i5210 Clear Flash B Pause C Conversion D Hide E Name F F A B C D E A 20 SMT i5220 SMT i5230 Clear Hide E Name Number F Flash B Pause C Conversion D Flash B Pause C Conversion D Hide E Name Number F Clear A A SMT i5243 Flash B E Hide A Not Used D Conversion Pause C...

Page 602: ...ation for each system speed dial location This name enables you to locate the speed dial number when you are using the directory dial feature You may assign a name 11 characters long PROGRAM KEYS UP DOWN Used to scroll through speed dial bins KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPK Used to store data and advance to next program HOLD Used to clear previous entry ACT...

Page 603: ...C Inserts a PAUSE D Changes the dialing type from pulse to tone E Hides and displays digits F Changes display to speed dial name or number entry Refer to Programmable Keys Layout in the Program System Speed Dial Numbers 24 Open customer programming and follow the instructions below ACTION DISPLAY 1 Press TRSF and then dial 105 201 SPEED DIAL Display shows 00 2 Dial the station number e g 205 OR 20...

Page 604: ...e the right soft key to move the cursor OR press the left soft key to return to step 2 above 26 5 Enter the name using the procedure in 205 SPEED NAME Program Station Names and press the 01 SAM SMITH right soft key to return to step 2 OR press the left soft key to return to step 3 6 Press the F key to access Program Personal Speed Dial Numbers for Other Stations OR press TRSF to store and exit pro...

Page 605: ...nter the alarm type from the list above 205 ALM REM 2 OR press UP or DOWN to select the HHMM 1300DAILY alarm type and press the right soft key to move the cursor 6 Enter the messages using the procedure 205 ALM REM 2 in Program Station Names and press the TAKE MEDICATION right soft key to return to step 2 7 Press TRSF to store and exit pro gramming OR press SPK to store and advance to the next pro...

Page 606: ...ing to the list above and the system will display your selection If there are no more entries press the left soft key to return to step 2 5 Press TRSF to store and exit programming 205 KEY EXTEND OR press SPK to store and advance to the 18 DS207 next program 30 PROGRAMMING ACCOUNT CODES This program is used to add or change account code entries PROGRAM KEYS KEYPAD Used to enter the account code al...

Page 607: ... select extension number SPK RLS Save data and advance to next program ACTION DISPLAY 1 Press TRSF and then dial 502 201 NO ANS FWD Display shows 010 SEC 32 2 Dial the station number e g 205 OR 205 NO ANS FWD press UP or DOWN key to select the 010 SEC station and press the right soft key OR OR press ANS RLS to select all stations ALL NO ANS FWD and press the right soft key 010 SEC 3 Press UP or DO...

Page 608: ... date with a pro grammed ring plan PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right HOLD Used to clear an entry ACTION DISPLAY 1 Press TRSF and then dial 512 MM DD RP VM Display shows Holiday 1 01 2 Press the RIGHT soft key to advance cursor MM DD RP VM Press UP or DOWN key to select a month 01 _ or use the dial pad to enter a...

Page 609: ... selections SOFT KEYS Move cursor left and right SPK Used to store data and advance to next program HOLD Used to clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRSF 315 SET RELOCATION Display shows EXT _ EXT 2 Enter first station number e g 202 SET RELOCATION Press RIGHT soft key to move cursor EXT 202 EXT _ 3 Enter second station number e g 210 SET RELOCATION Press RIGHT s...

Page 610: ...an assigned SYSTEM ALARM button will ring and cause the SYSTEM ALARM button to flash amber A phone with a display should be used so that the alarm information can be viewed When an alarm occurs the user can press the SYSTEM ALARM button to view and scroll through the alarms This will silence the audible part of the alarm but the SYSTEM ALARM button will continue to flash until your Service Company...

Page 611: ...Home Page ...

Page 612: ...cations America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide for OfficeServ 100 OfficeServ 500 and OfficeServ 7000 Series Home Page ...

Page 613: ...Queuing with Callback 5 INTERCOM CALLS Calling Other Stations 6 Answering Intercom Calls 6 Busy Station Callback 6 Busy Station Camp on 6 Calling Your System Operator 7 CALL PROCESSING Holding Calls 8 Transferring Calls 9 Transfer with Camp On 9 Transfer Cancel 9 Transfer Recall 9 Call Waiting 10 Setting Up a Conference 10 Forwarding Your Calls 10 12 Call Pickup 12 Home Page ...

Page 614: ...k is written based on the factory default settings for the feature access codes Sometimes due to programming requirements these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company to determine the correct code 1 DIALING FEATURES Speed Dialing 13 Programming Personal Speed Dial Numbers 13 Last Number Redia...

Page 615: ...Serv 500 and the OfficeServ 7000 Series systems with dial tone This is also referred to as internal or intercom dial tone To get an outside line from the tele phone company dial an access code usually the digit 9 To call another station in your system simply dial its extension number See your system directory list for other access codes and extension numbers HOOKFLASH Throughout this guide you wil...

Page 616: ...ur system is programmed to require an authorization code before making a call Dial and a valid code You will hear confirmation tone followed by dial tone Select a C O line If your system is programmed to require an account code before making a call Dial 47 and a valid code Hookflash and receive transfer tone Select a C O line For more information see your system administrator ANSWERING AN OUTSIDE ...

Page 617: ...ed to the ringing call Finish the call by replacing the handset BUSY STATION CALLBACK When you call another station and you receive a busy signal Hookflash receive transfer tone dial 44 receive transfer tone and hang up When the busy station becomes free your telephone will ring Lift the handset to automatically call the now idle station NOTE You have 30 seconds to answer or the callback will be c...

Page 618: ...iginally tried to transfer to was busy or did not answer TRANSFER RECALL All calls that you have transferred screened unscreened and camped on will automatically recall to your station if they are not answered in a pre programmed period of time 9 8 CALL PROCESSING HOLDING CALLS When you are connected to any call hookflash receive transfer tone and dial 11 The call will now be on hold You may now m...

Page 619: ...other station is camped on to you You will receive camp on tone indicating another call is waiting Hookflash and then dial 11 to put the first call on hold Hang up and the waiting call will ring Lift the handset to answer Complete this call by transferring it or hanging up Lift the handset and then dial 11 to return to your first call SETTING UP A CONFERENCE You may conference five parties you and...

Page 620: ...mory until you save another When you do the new number will be saved and the old number will be erased NOTE Save Number does not apply to intercom calls FORWARD FOLLOW ME When you want all calls to your extension forwarded to the extension where you are now Dial 606 plus your extension number Receive confirmation tone and hang up If you want a specific extension s calls forwarded to your phone Rem...

Page 621: ...e brief attention tone make the announcement MEET ME PAGE ANSWER Make a page by dialing 54 plus any zone and instruct the paged person to dial 56 After completing the page hookflash and remain off hook until the paged person dials 56 from any phone The paged person will be automatically connected with you CALL PARK AND PAGE When you have an outside call for someone who is not at his her desk you c...

Page 622: ...tation The MESSAGE key on key sets will flash and standard telephones will receive special dial tone and light their message lamp if their phone is equipped with one and they are on a 16DSL card Hookflash and dial 43 Receive confirmation tone and hang up If the keyset you are calling is in the Auto Answer mode you must use the follow ing procedure Hang up for at least two seconds Lift the handset ...

Page 623: ... NOT DISTURB Use Do Not Disturb DND when you want to block calls to your keyset Lift the handset and then dial 401 To cancel DND lift the handset and then dial 400 You are able to make calls while in the DND mode ANSWERING THE DOOR PHONE When your station is programmed to receive calls from the door phone You will receive three short rings repeatedly Lift the handset and you will be connected to t...

Page 624: ...______ 17 _________________________ _________________________ 18 _________________________ _________________________ 19 _________________________ _________________________ 20 _________________________ _________________________ 21 _________________________ _________________________ 22 _________________________ _________________________ 23 _________________________ _________________________ 24 _____...

Page 625: ...__________________ _________________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 _________________________ _________________________ 40 _________________________ _________________________ 41 _________________________ _________________________ 42 ______________________...

Page 626: ...N O T E S Home Page ...

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