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Promise Technology VTrack M-Class M200f, Product Manual

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Promise Technology VTrack M-Class M200f Product Manual Download Page 8

VTrak M-Class Product Manual

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Chapter 8: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261

VTrak is Beeping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261
LEDs Display Amber or Red . . . . . . . . . . . . . . . . . . . . . . . . . . . . .262

Front Panel  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .262
Drive Status Indicators   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .264
Back of Enclosure  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .265

CLU Reports a Problem   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .268
WebPAM PROe Reports a Problem  . . . . . . . . . . . . . . . . . . . . . . .269
Event Notification Response  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .271
Critical & Offline Disk Arrays  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .286

When a Disk Drive Fails  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .286
With a Hot Spare Drive  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .286
Without a Hot Spare Drive   . . . . . . . . . . . . . . . . . . . . . . . . . . .287
Rebuild Operation    . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .287

Enclosure Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .289
Connection Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .292

SCSI Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .292
iSCSI Connections   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293
Serial Connections   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293
Network Connections   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .294

Unsaved Data in the Controller Cache . . . . . . . . . . . . . . . . . . . . .295

Chapter 9: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .297

Frequently Asked Questions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .297
Contact Technical Support   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .299
Limited Warranty  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .302
Returning Product For Repair  . . . . . . . . . . . . . . . . . . . . . . . . . . . .303

Appendix A: Useful Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .305

Serial Connector Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .305
SNMP MIB Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .306

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .307

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Summary of Contents for VTrack M-Class M200f

Page 1: ...VTRAK M CLASS M500f M500i M500p M300f M300i M300p M200f M200i M200p PRODUCT MANUAL Version 1 5 SR 3 ...

Page 2: ...ay contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or i...

Page 3: ...Channel Direct Attached Storage 21 iSCSI Storage Area Network 22 iSCSI Direct Attached Storage 23 SCSI Direct Attached Storage 24 Set Up Serial Cable Connections 25 Connect the Power 26 Chapter 3 Setup 29 VTrak Setup with CLI or CLU 29 CLI Fibre Channel and SCSI Models M500f p M300f p M200f p 30 CLI iSCSI Models M500i M300i M200i 30 CLU Fibre Channel and SCSI Models M500f p M300f p M200f p 32 CLU ...

Page 4: ... Header 65 Tree View 67 Management Window 68 Event Frame 68 Subsystems 68 Subsystem 69 Administrative Tools 75 User Management 75 Network Management 81 Fibre Channel Management 83 iSCSI Management 88 SCSI Management 95 Storage Services 97 Software Management 100 Export 109 Import 109 Firmware Update 110 Restore Factory Defaults 110 Clear Statistics 111 Shutdown and Restart 111 Controllers 113 Cont...

Page 5: ...t Connection 161 Exit the CLU 163 CLU Function Map 164 Quick Setup 173 Subsystem Management 173 Alias 173 Media Patrol 173 Lock Management 173 System Date and Time 174 Controller Management 174 Controller Settings 174 Enclosure Management 176 Enclosure Status 176 Enclosure Settings 177 Batteries 178 Locate Enclosure 179 Physical Drive Management 179 Global Physical Drive Settings 179 Individual Ph...

Page 6: ... 191 Fibre Channel Management 192 Node 192 Ports 192 Fibre Channel Initiators 194 iSCSI Management 195 Node 195 Ports 195 Sessions 196 iSNS 196 SLP 196 CHAP 197 Ping 197 SCSI Management 198 Channel Information 198 Channel Settings 198 Target Information 199 Background Activity 199 Background Activity Settings 200 Background Activities List 200 Event Viewer 201 Runtime Events 201 NVRAM Events 201 A...

Page 7: ... Battery M300f i p and M200f i p 233 Replace SEP M500f i p 235 Replace SEP M300f i p and M200f i p 236 Replace RAID Controller All Models 237 Chapter 7 Technology Background 239 Introduction to RAID 239 Choosing a RAID Level 247 Stripe Size 250 Sector Size 250 Cache Policy 251 Read Cache Policy 251 Write Cache Policy 252 Cache Line Size 252 Capacity Coercion 252 Initialization 253 Hot Spare Drive ...

Page 8: ...en a Disk Drive Fails 286 With a Hot Spare Drive 286 Without a Hot Spare Drive 287 Rebuild Operation 287 Enclosure Problems 289 Connection Problems 292 SCSI Connections 292 iSCSI Connections 293 Serial Connections 293 Network Connections 294 Unsaved Data in the Controller Cache 295 Chapter 9 Support 297 Frequently Asked Questions 297 Contact Technical Support 299 Limited Warranty 302 Returning Pro...

Page 9: ...l WebPAM PROe software This manual includes a full table of contents index chapter task lists and numerous cross references to help you find the specific information you are looking for Also included are four levels of notices Note A Note provides helpful information such as hints or alternative ways of doing a task Important An Important calls attention to an essential step or point required to c...

Page 10: ...VTrak M300f i p front view M200f i p is similar A defective drive may be replaced without interruption of data availability to the host computer If so configured a hot spare drive will automatically replace a failed drive securing the fault tolerant integrity of the logical drive The self contained hardware based RAID logical drive provides maximum performance in a compact external chassis PROMISE...

Page 11: ...ports 1 5 Gb s and 3 0 Gb s SATA drives VTrak M500f i p supports up to 15 disk drives in a 3U enclosure VTrak M300f i p supports up to 12 disk drives in a 2U enclosure VTrak M200f i p supports up to 8 disk drives in a 2U enclosure Mgmt IOIOI Controller 1 2 FC 1 FC 2 Storage Enclosure Processor SEP Fibre Channel RAID Controller Power Supply Cooling Unit with Battery Power Supply Cooling Unit iSCSI ...

Page 12: ...nt Supports RAID levels 0 1 1E 5 10 and 50 Allows system to be tuned for maximum performance Supports online logical drive array expansion Lets you add disk drives to an existing logical drive without interrupting data accessibility Supports online RAID migration Allows you to convert a logical drive from one RAID level to another without interrupting data accessibility Supports Serial ATA drives ...

Page 13: ...e carriers power supplies fans and battery Allows a defective component to be replaced without interrupting data accessibility to the host system Tool less field replaceable units FRUs All FRUs can be replaced without tools saving time and effort for support personnel Hot spare drives Maintains full fault tolerant integrity by automatically rebuilding the data from a failed drive to an installed h...

Page 14: ...c write cache destaging and 72 hour battery backup protection Supported RAID Levels Redundant iSCSI ports i models Load sharing and full operation even with a failed iSCSI port Redundant SCSI ports p models Load sharing and full operation even with a failed SCSI port Cluster support Supports two and four node server clusters for performance and availability Complete cable less design All component...

Page 15: ... Consumption 440 watts Power Supply Dual 500W 100 240 VAC auto ranging 50 60 Hz dual hot swap and redundant with PFC N 1 design Thermal Output 1590 BTU hour max current Operating Temperature 41 to 104 F 5 to 40 C Non operational Temperature 40 to 140 F 40 to 60 C Relative Humidity Maximum 90 Vibration Random 0 21 grms 5 to 500Hz 30Mins X Y Z axis Management Tools WebPAM PROe Command Line Utility C...

Page 16: ...ver two iSCSI ports Sustained Throughput M300p M200p Up to 640 MB s over two SCSI ports Sustained I Os Up to 25 000 I Os per second Data Cache 256MB predictive data cache with automatic write cache destaging and 72 hour battery backup protection Supported RAID Levels Any combination of these RAID levels can exist at once on separate logical drives See page 239 for more information on RAID RAID Fle...

Page 17: ...WBEM Telnet Notification Email audible and visible alarms Dimensions Height 3 50 in 8 90 cm Width 17 56 in 44 60 cm Depth 22 09 in 56 10 cm Weight M300f i p 55 12 lbs 25 00 Kg without drives 68 34 lbs 31 00 Kg with 12 drives installed Weight M200f i p 50 71 lbs 23 00 Kg without drives 59 52 lbs 27 00 Kg with 8 drives installed Safety Certifications CE FCC Class A BSMI VCCi cUL TUV MIC Limited Warr...

Page 18: ...VTrak M Class Product Manual 10 ...

Page 19: ...l Modem Cable Left and right mounting rails 1 0m External VHDCI SCSI cables 2 for M500p M300p 1 for M200p Screws for disk drives 36 for M200f i p 52 for M300f i p 64 for M500f i p including 4 spares 1 5m 4 9 ft Power cords 2 CD with SNMP files Product Manual and Quick Start Guide Warning The electronic components within the VTrak disk array are sensitive to damage from Electro Static Discharge ESD...

Page 20: ... the supplied mounting rails Figure 2 Mounting rail installation PROMISE VTrak M500f Vertical Rack Post Direct attach to post Mounting Rail included VTrak M500f i p VTrak attaching screw Back side of post Rack front post Rail attaching screw not included Rail adjustment screw Mounting Rail Rail attaching screw not included Back side of post Rack rear post VTrak subsystem ...

Page 21: ...roperly 3 Attach the other end of the rail to the back side of the rack s rear post 4 Repeat steps 1 through 3 to attach the other rail 5 Square the rails in the rack and tighten the attaching screws 6 Set the VTrak onto the rails 7 Attach the VTrak to the rack s front posts with the screws provided Caution Do not pull or push the handles on the Power Supplies or the Controller units in order to m...

Page 22: ... supplied mounting rails You can also use your existing rails Figure 2 Mounting rail installation Vertical Rack Post VTrak M300f i p Mounting rails included mount inside the rack post Handles mount outside the rack post Inside of post Rack front post Rail attaching screw not included Rail adjustment screw Mounting Rail Rail attaching screw not included Inside of post Rack back post Sliding flange ...

Page 23: ...ng flanges to the rails with the adjustment screws provided 6 Attach the four hole flange to the inside of the rack s front post 7 Attach the two hole flange to the inside of the rack s rear post 8 Repeat steps 6 and 7 to attach the other rail 9 Square the rails in the rack and tighten the attaching screws not included Cautions Do not lift or move the VTrak by the handles on the housing power supp...

Page 24: ...drives in the same logical drive the total size of the logical drive will equal the size of the smallest disk drive times the number of drives RAID Configuration Number of disk drives Minimum Maximum RAID 0 1 15 RAID 1 2 2 RAID 1E 3 15 RAID 5 3 15 RAID 10 4 14 RAID 50 6 15 RAID 1 logical drives work in matched pairs VTrak M500f i p supports up to seven 7 RAID 1 logical drives M300f i p supports up...

Page 25: ...arrier mounting holes Figure 11 M300f i p and M200f i p drive carrier mounting holes WARNING Counter sink screws only SATA Drive Mounting Holes SATA Drive Mounting Holes WARNING Counter sink screws only SATA Drive Mounting Holes SATA Drive Mounting Holes ...

Page 26: ...e carrier into the VTrak chassis 4 Repeat these steps until all of your disk drives are installed Drive Numbering Cautions If you plan to operate your VTrak with fewer than a full load of disk drives install all of the drive carriers into the enclosure to ensure proper airflow for cooling A VTrak M500f i p carrier is shown above The VTrak M300f i p and M200f i p carrier is similar in appearance bu...

Page 27: ...cal drives VTrak numbers disk drives from left to right Numbers are stamped above each drive bay for easy indentification VTrak disk drives are numbered left to right Figure 7 VTrak M300f i p disk drives are numbered as shown The M200f i p is similar with 8 disk drives Drive 1 Drive 15 7 8 6 5 9 10 11 12 1 2 3 4 ...

Page 28: ...p share the same RAID controller design and use SCSI connections for the data ports SCSI is limited to a DAS solution All VTrak models in this series have a single Ethernet RJ 45 Management Port connector that enables you to monitor the VTrak over your network using the WebPAM PROe Software VTrak supports Ethernet and Telnet protocols Fibre Channel Storage Area Network Figure 8 VTrak M500f SAN con...

Page 29: ...Storage Figure 9 VTrak M500f DAS connections M300f and M200f are similar This arrangement requires A Fibre Channel HBA card in the Host PC A network switch A network interface card NIC in the PC Connect the VTrak Fibre Channel data ports to your Fibre Channel HBA card in your PC to establish the data path Connect the PC s standard NIC and the VTrak Management Port to your network switch to establi...

Page 30: ...he PC Connect the 1 GbE iSCSI NIC and VTrak Data Ports to your GbE switch to establish an isolated data path Connect the PC s standard network card and VTrak Management Port to your network switch to establish the management path As an alternative you can use the same GbE iSCSI NIC for your PC for management and data connections However combining management and data paths this way will reduce perf...

Page 31: ...upport in hardware or software A network switch A network interface card NIC in the PC Connect the GbE iSCSI NIC in your PC to one of the VTrak Data Ports to establish an isolated data path Connect the PC s standard NIC and VTrak s Management Port to your network switch to establish the management path iSCSI 1 iSCSI 2 IOIOI Controller Mgmt PC VTrak Network Switch iSCSI Port 1 of 2 Management Port ...

Page 32: ...nd VTrak s Management Port to your network switch to establish the management path Connect a SCSI cable to the PC s SCSI HBA card and one of the VTrak s SCSI channels To use the internal termination feature attach the SCSI cable to the In connector An external terminator is not required for this arrangement If you plan to connect multiple VTraks on a SCSI chain connect the other side of the same S...

Page 33: ...I and Command Line Utility CLU on your PC to monitor and control VTrak Figure 13 Serial connectors for VTrak M500f left and M300i right Mgmt IOIOI Controller 1 2 FC 1 FC 2 Mgmt IOIOI Controller 1 2 FC 1 FC 2 iSCSI 1 iSCSI 2 IOIOI Controller Mgmt iSCSI 1 iSCSI 2 IOIOI Controller Mgmt DB 9 Serial Connector DB 9Serial Connector ...

Page 34: ...he VTrak is functioning normally Controller LED blinks green once per second for five seconds goes dark for ten seconds then blinks green once per second for five seconds again Power FRU and Logical Drive LEDs display green continuously Fibre Channel iSCSI SCSI LEDs flash green if there is activity on that channel Power FRU Status Logical Drive Status FC iSCSI SCSI 1 Activity FC iSCSI SCSI 2 Activ...

Page 35: ...s Figure 17 VTrak M300f i p and M200f i p drive carrier LEDs After a few moments the Power Activity should display Green If there is no disk drive in the carrier the Disk Status LED and the Power Activity LED will remain dark When you first power up the VTrak the audible alarm beeps twice to show normal operation Go to Chapter 3 Setup on page 29 Disk Status Power Activity Disk Status Power Activit...

Page 36: ...VTrak M Class Product Manual 28 ...

Page 37: ...ubset of the CLI is the Command Line Utility CLU a user level interface that manages your VTrak via your PC s terminal emulation program such as Microsoft HyperTerminal 1 Change your terminal emulation program settings to match the following Bits per second 115200 Data bits 8 Parity None Stop bits 1 Flow control none 2 Start your PC s terminal VT100 or ANSI emulation program 3 Press Enter once to ...

Page 38: ... you prefer to let your DHCP server assign the IP address type the following string then press Enter administrator cli net a mod t mgmt s dhcp enable 3 To verify the settings type net and press Enter administrator cli net CId Port Type IP Mask Gateway Link 1 1 Mgmt 192 168 10 87 255 255 255 0 192 168 10 3 Up This completes the Management port setup Go to VTrak Setup with WebPAM PROe on page 41 To ...

Page 39: ... to set the iSCSI Port IP address and other settings then press Enter administrator cli net a mod t iSCSI p 1 s primaryip 192 168 10 88 primaryipmask 255 255 255 0 gateway 192 168 10 3 If you prefer to let your DHCP server assign the IP address type the following string then press Enter administrator cli net a mod t iSCSI p 1 s dhcp enable 5 To verify the settings type net and press Enter administ...

Page 40: ...Enter The CLU main menu appears 2 With Quick Setup highlighted press Enter The first Quick Setup screen enables you to make Date and Time settings System Date and Time 1 Press the arrow keys to highlight System Date 2 Press the backspace key to erase the current date 3 Type the new date 4 Follow the same procedure to set the System Time ...

Page 41: ...e To set Management Port settings manually or to view the current settings you must disable DHCP To view the current Management Port settings 1 Press the arrow keys to highlight DHCP 2 Press the spacebar to toggle to Disabled The current Management Port IP are displayed above 3 Record the information on this screen 4 Press the spacebar to toggle DHCP back to Enabled ...

Page 42: ...e to specify the Subnet Mask Gateway IP Address and DNS Server IP Address If you do not have a DNS server skip the DNS Server IP address 7 Press Ctrl A to save these settings Exit the CLU 1 Highlight Skip the Step and Finish and press Enter 2 Highlight Return to CLI and press Enter This completes the Management port setup Go to VTrak Setup with WebPAM PROe on page 41 CLU iSCSI Models M500i M300i M...

Page 43: ...e new date 4 Follow the same procedure to set the System Time 5 Press Ctrl A to save these settings and move to the Management Port configuration screen Management Port By default DHCP is enabled on VTrak above To set Management Port settings manually or to view the current settings you must disable DHCP To view the current Management Port settings ...

Page 44: ...the iSCSI Port 1 screen To make Management Port settings manually 1 Press the arrow keys to highlight DHCP 2 Press the spacebar to toggle to Disabled 3 Press the arrow keys to highlight IP Address 4 Press the backspace key to erase the current IP Address 5 Type the new IP Address 6 Follow the same procedure to specify the Subnet Mask Gateway IP Address and DNS Server IP Address If you do not have ...

Page 45: ...arrow keys to highlight DHCP 2 Press the spacebar to toggle to Disabled 3 Record the information on this screen See the illustration on the next page 4 Press the spacebar to toggle DHCP back to Enabled 5 Press Ctrl A to save these settings and move to the iSCSI Port 2 screen 6 Follow the same procedure to view settings for iSCSI Port 2 7 Press Ctrl A to save these settings and move to the RAID con...

Page 46: ...t the previous steps to specify the Subnet Mask Gateway IP Address and DNS Server IP Address If you do not have a DNS server skip the DNS Server IP address 7 Press Ctrl A to save these settings and move to the iSCSI Port 2 screen 8 Follow the same procedure to make settings for iSCSI Port 2 9 Press Ctrl A to save these settings Exit the CLU 1 Highlight Skip the Step and Finish and press Enter 2 Hi...

Page 47: ...tiator on your Host PC then proceed with the following steps 1 Go to Start Settings Control Panel and double click on iSCSI Initiator Or double click the iSCSI Initiator icon on the desktop The iSCSI Initiator Properties dialog box displays 2 On the Discovery tab click on Add button 3 In the Add Target Portal dialog box type in the IP address of one of the VTrak s iSCSI ports and click OK 4 Go to ...

Page 48: ...ote Setup of an actual iSCSI initiator takes place after the disk array and logical drive are configured on the VTrak If you plan to use LUN Masking enable this feature and specify your LUNs before setting up your iSCSI initiator See Chapter 4 Management with WebPAM PROe on page 57 and Chapter 5 Management with the CLU on page 157 for more information ...

Page 49: ...s shown below is only an example The IP address you type into your browser will be different Regular Connection WebPAM PROe uses an HTTP connection http Enter the VTrak s Management Port IP address 192 168 10 87 Together your entry looks like this http 192 168 10 87 Secure Connection WebPAM PROe uses a secure HTTP connection https Enter the VTrak s Management Port IP address 192 168 10 87 Together...

Page 50: ...e opening screen appears next page If there are any unconfigured physical drives in the enclosure the Array Configuration menu will also appear see page 45 Note Whether you select a regular or a secure connection your login to WebPAM PROe and your user password are always secure Important As soon as possible assign the Administrator s password Make the change under User Management Each user you cr...

Page 51: ...Chapter 3 Setup 43 Note Make a Bookmark Netscape Navigator or set a Favorite Internet Explorer of the Login Screen so you can access it easily next time ...

Page 52: ...ROe displays in English German French Italian Japanese Chinese Traditional Chinese Simple and Korean To set the display language 1 Click on Language in the WebPAM PROe Header The language list appears in the Header 2 Click on the language you prefer The WebPAM PROe user interface will display in the selected language Note that online help is English only Logged in User Subsystem IP address Adminis...

Page 53: ...The Disk Array Automatic Creation option enables you to create a new disk array following a default set of parameters One logical drive will be made automatically when you create the disk array The number of unconfigured physical drives available will determine the RAID level of the disk array and whether a spare drive is created When you choose the Automatic option the following parameters displa...

Page 54: ...rs use the Express below or Advanced page 48 option to create your disk array Express The Disk Array Express Creation option enables you to choose the parameters for a new disk array by specifying the characteristics you want With this method you can create multiple logical drives at the same time you create your disk array However all of the logical drives will be the same size and RAID level If ...

Page 55: ...capacity Performance The highest possible read write speed Spare Drive A hot spare drive 2 In the Number of Logical Drives field enter the number of logical drives you want to make from this disk array The maximum possible number of logical drives appears to the right of this field 3 From the Application Type menu select an application that best describes your intended use for this disk array File...

Page 56: ...o this disk array If you accept these parameters proceed to the next step If you do NOT accept these parameters review and modify your selections in the previous steps 5 When you are done click the Submit button The new disk array appears in the Disk Array List on the Information tab Advanced The Disk Array Advanced Creation option enables you to directly specify all parameters for a new disk arra...

Page 57: ...cerned with the condition of the media itself not the data recorded on the media PDM Predictive Data Migration PDM scans the bad sector remapping table of the disk drives assigned to a logical drive When the table fills to a specified percentage of its capacity PDM triggers a migration of data from the suspect drive the disk drive with the bad sectors to a spare disk drive 3 Highlight physical dri...

Page 58: ...ends on the number of physical drives you selected 7 Specify a Capacity and the unit of measure MB GB TB This value will be the data capacity of the logical drive If you specify less than disk array s maximum capacity the remainder is available for additional logical drives 8 Specify a Stripe size from the dropdown menu 8 16 32 64 128 256 512 KB and 1 MB are available 64 KB is the default 9 Specif...

Page 59: ... Choose a Write Cache policy WriteThru WriteBack 12 Click the Update button When you click the Update button WebPAM PROe sets up one logical drive and adds it to the New Logical Drive lists at the bottom of the window To create another logical drive repeat steps 5 through 12 above ...

Page 60: ...Manual 52 If you want to change a logical drive setting click on the logical drive at the bottom of the window The entry and the capacity usage are highlighted Make your changes to the parameters and click the Update button ...

Page 61: ...Chapter 3 Setup 53 13 When you have finished specifying logical drives click the Next button ...

Page 62: ...isk Array icon and click on the Create LD tab You will go to Disk Array Advanced Creation see page 48 If the current disk array is fully allocated use additional physical drives to create a new disk array Click on the Disk Arrays icon then select Automatic Express or Advanced from the Create tab dropdown menu see page 45 Log out of WebPAM PROe There are two ways to log out of WebPAM PROe Close you...

Page 63: ...o a VTrak from the Internet Your MIS Administrator can tell you how to access your network from outside the firewall Once you are logged onto the network you can access the VTrak using its IP address While only a Fibre Channel iSCSI or SCSI capable PC can read and write data to the logical drives on the VTrak other PCs can monitor the VTrak from virtually any location ...

Page 64: ...VTrak M Class Product Manual 56 ...

Page 65: ... information When the power is switched on the LEDs on the front of the VTrak will light up Figure 1 VTrak M500f i p front panel LED display VTrak Status Indicators below Drive Status Indicators page 59 Audible Alarm page 60 Log in Log out page 61 Graphic User Interface page 64 Subsystems page 68 Administrative Tools page 75 Controllers page 113 Enclosures page 117 Physical Drives page 122 Disk Ar...

Page 66: ...n once per second for five seconds goes dark for ten seconds then blinks green once per second for five seconds again Power FRU and Logical Drive LEDs display green continuously Fibre Channel iSCSI SCSI LEDs flash green if there is activity on that channel See the table below Power FC iSCSI SCSI 2 Activity FRU Status Logical Drive Status FC iSCSI SCSI 1 Activity Controller Heartbeat ...

Page 67: ...rier LEDs LEDs State Dark Steady Green Flashing Green Amber Red Power System Off Normal n a n a n a FRU System Off Normal n a Fan or Battery Problem Fan or Battery Failed Logical Drive System Off Normal n a Logical Drive Critical Logical Drive Offline FC iSCSI SCSI 1 or 2 No Activity n a Activity n a n a Controller System Off n a Normal n a n a n a means this state does not apply to this LED Field...

Page 68: ...ing and failed disk drives Audible Alarm VTrak s alarm has five different patterns as shown below When you first power up the VTrak it beeps twice to show normal operation LEDs State Dark Steady Green Flashing Green Amber Red Power Activity No Drive Drive Present Activity n a n a Status No Power No Drive Drive OK n a Drive Rebuilding Drive Error n a means this state does not apply to this LED Disk...

Page 69: ... page 121 Log in Log out Log in to WebPAM PROe 1 Launch your Browser 2 In the Browser address field type in the IP address of the VTrak Management port See Chapter 3 Setup on page 29 Note that the IP address shown below is only an example The IP address you type into your browser will be different Regular Connection WebPAM PROe uses an HTTP connection http Enter the VTrak s Management Port IP addr...

Page 70: ...Class Product Manual 62 3 When the opening screen appears type administrator in the User Name field and type password in the Password field The User Name and Password are case sensitive 4 Click the Login button ...

Page 71: ...ays or logical drives If you setup your VTrak using WebPAM PROe see Chapter 3 Setup on page 29 you will have one User administrator and one disk array and logical drive Log out of WebPAM PROe There are two ways to log out of WebPAM PROe Close your browser window Click Logout on the WebPAM PROe banner below Clicking Logout brings you back to the Login Screen After logging out you must enter your us...

Page 72: ...4 Graphic User Interface VTrak features a browser based graphic user interface Your Internet browser is the basic component to access VTrak from your PC Header page 65 Tree View page 67 Management Window page 68 Event Frame page 68 ...

Page 73: ...t Frame 1 Click on View in the Header 2 Click on the Show Event Frame popup option The VTrak user interface will display the Event Frame below the Management Window Item Function Header Enables you to make a language selection show or hide the event frame show or hide network storage subsystems display contact information log out and display the Help directory Tree View Navigates around all compon...

Page 74: ...the only one to display in the Subsystems list To view the Storage Network 1 Click on Storage Network in the Header 2 Click on the Show Network Subsystems popup option The VTrak user interface will display the Network Subsystems at the top of the Tree 3 Click Storage Network again to hide the Network Subsystems Contact Us Click on Contact Us in the Header for a list of contact information for Prom...

Page 75: ...tion according to the item you select in Tree View Logged in User Subsystem IP address Administration Tools User Management Network Management FC iSCSI SCSI Management Storage Services Software Management Controllers Controller Enclosures Enclosure Physical Drives Physical Drives in this Enclosure Disk Arrays Disk Array Logical Drive Logical Drives in this Enclosure Spare Drives Spare Drives in th...

Page 76: ...nt Click on the Subsystems icon and Events tab for event settings Subsystems The Subsystems Information tab lists all related subsystems There are no user settings on this tab To access the Subsystems Information tab click on the Subsystems icon in Tree View Each individual subsystem is identified in the Tree by its Management Port IP address To see all of the VTrak subsystems on your network 1 Mo...

Page 77: ...y Check Battery Recondition and Spare Check click the Scheduler tab Subsystem Settings The Subsystem Settings tab enables you to assign an alias name to a specific subsystem To set an alias for this subsystem 1 Click on the Subsystem icon in Tree View 2 Click on the Settings tab in Management View 3 Enter a name into the Alias field Maximum of 48 characters Use letters numbers space between words ...

Page 78: ...he Event tab in Management View 3 From the Event tab dropdown menu select Runtime Events or Subsystem Events in NVRAM Runtime Events displays a list of and information about the 1023 most recent runtime events recorded since the system was started Subsystem Events in NVRAM displays a list of and information about 63 most recent important events NVRAM events are stored in non volatile memory 4 Clic...

Page 79: ...Drive Redundancy Check See Logical Drive Redundancy Check on page 146 Predictive Data Migration PDM See Logical Drive PDM on page 147 Error and Reassigned Block Thresholds to trigger PDM See Block Threshold Definitions below Media Patrol See Physical Drive Media Patrol on page 128 Start Background Function To start a background function 1 Click on the Subsystem icon in Tree View 2 Click the Backgr...

Page 80: ...257 8 Check the boxes to enable Auto Rebuild Auto Rebuild enables rebuilding of a disk array when a suitable hot spare drive is available For more information see Hot Spare Drive s on page 253 9 When you are done click the Submit button Scheduler The Subsystem Scheduler tab enables you to view and assign scheduled background activities on a specific subsystem Scheduled activities include Media Pat...

Page 81: ...en select the months in which you want the activity to occur 7 Select a Range of Occurrence Start from date The default is today s date End on date Select No End Date perpetual Or select a number of occurrences for this activity Or select a specific end date The default is today s date 8 For Redundancy Check only select either or both of the Auto Fix and Pause on Error options 9 For Redundant Logi...

Page 82: ...n Management View The following information is displayed Lock Status The User who set owns the current lock Expiration Time Amount of time left until the lock automatically releases Expire At Time The date and time when the lock will automatically release Set Lock To set the lock for this subsystem 1 Click on the Subsystem icon Tree View 2 Click on the Lock tab in Management View 3 Click on the Lo...

Page 83: ...ions To access click on the Subsystem icon then the Administrative Tools icon in Tree View User Management See page 75 Network Management See page 81 Fibre Channel Management See page 83 iSCSI Management See page 88 SCSI Management See page 95 Storage Services See page 97 SNMP Management See page 104 Web Server Setting See page 102 Email Setting See page 100 Telnet Setting See page 103 CIM Setting...

Page 84: ... Super User can view and change the settings of other users To change settings of other users 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click on the User Management icon 4 Click on the Information tab in Management View 5 In the list of users click on the link of the user whose settings you want to change The Settings screen for the selected user displays 6 En...

Page 85: ... the subheadings select the lowest level of Severity to be reported for each event The selected level plus all higher levels of Severity will be reported Information Information only no action is required Warning User can decide whether or not action is required Minor Action is needed but the condition is not a serious at this time Major Action is needed now Critical Action is needed now and the i...

Page 86: ...ve the same Severity level Enclosure Battery Battery Backup Unit BBU Blower cooling unit fan Cooling Unit Power Supply Unit PSU Storage Enclosure Processor SEP RAID Core Controller Disk Array Initialization Disk Data Format DDF Record of array information on the disk drives Media Patrol Online Capacity Expansion Physical Disk RAID Level Migration Rebuild Redundancy Check SMART Synchronization Subs...

Page 87: ...ord tab enables a user to change his her password or to add a password if none was previously assigned To change your own password 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click on the User Management icon 4 Click on the Password tab in Management View 5 Enter the current password in the Old Password field If you do not have a password leave this field blank ...

Page 88: ...iew Allows the user to see all status and settings but not to make any changes Maintenance Allows the user to perform maintenance tasks including Rebuilding PDM Media Patrol and Redundancy Check Power Allows the user to create but not delete disk arrays and logical drives change RAID levels change stripe size change settings of components such as disk arrays logical drives physical drives and the ...

Page 89: ...ystem icon in Tree View 2 Click the Administrative Tools icon 3 Click on the User Management icon 4 Click on the Sessions tab in Management View A Super User can logout other users 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click on the User Management icon 4 Click on the Sessions tab in Management View 5 Check the box to the left of the user you want to log ou...

Page 90: ...NS through DHCP yes or no Primary DNS server IP address Primary MAC address Maximum speed supported by this connection To make changes to the Management Port settings 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click on the Network Management icon 4 Click the Port 1 link in Management View 5 To enable DHCP check the DHCP box When DHCP is NOT enabled enter the fo...

Page 91: ...ings 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click on the Network Management icon 4 Click the Port 1 or Port 2 link in Management View 5 To enable DHCP check the DHCP box When DHCP is NOT enabled enter the following Primary IP address Primary subnet mask Default gateway IP address Enter a TCP port number 3260 is the default 6 Click the Submit button Fibre Ch...

Page 92: ...his port Topology Attached Fabric Direct Fabric Loop Unknown WWNN World Wide Node Name WWPN World Wide Port Name Current Speed 2 GB or 1 GB Link Type Long wave laser short wave laser or electrical Symbolic Name A text name for this port Configured Link Speed Configured Topology Hard ALPA Address can be 0 to 254 255 means this feature is disabled To access this tab 1 Click the Subsystem icon in Tre...

Page 93: ...the configured topology you select Example 1 If you connect the VTrak to a Fibre Channel switch and select NL Port topology you will create a Public Loop attached topology Example 2 If you have a Point to Point attached topology you made a direct connection no switch and selected N port topology Fibre Channel Statistics The Fibre Channel Management Statistic tab enables you to view statistics of t...

Page 94: ...iew Fibre Channel SFP The Fibre Channel Management SFP tab enables you to view information about the SFPs small form factor pluggable transceivers on the Controller including Connector Type of connector Transceiver SFP Transceiver Code Defines the method to interpret the transceiver type and compatibility options Serial Encoding Serial encoding algorithm Bit Rate In gigabits per second Link Length...

Page 95: ... is no logged in device If a Fibre Channel switch is attached it will also appear in this list To access this tab 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click on the Fibre Channel Management icon 4 Click the Logged In Device tab in Management View Fibre Channel Initiators The Fibre Channel Management Initiator tab enables you to view information about the i...

Page 96: ... Name An iSCSI node is identified by its name Node Alias Maximum of 32 characters Use letters numbers space between words and underscore An alias is optional Max outstanding R2T Sets the maximum number of outstanding ready to transfer PDUs a number Maximum burst length Maximum length of a solicited data sequence 512 b to 16 Mb Maximum number of connections Maximum number of connections supported D...

Page 97: ...ues in the fields as required 7 Check the boxes to enable features as required 8 Click the Submit button iSCSI Ports The iSCSI Management Portal tab enables you to see the current Data Port settings To access to the iSCSI Management Portal tab 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click on the iSCSI Management icon 4 Click the Portal tab in Management View...

Page 98: ...ck on the iSCSI Management icon 4 Click the Portal tab dropdown menu in Management View and select Port Statistics Statistics in GUI order Controller ID VTrak Controller ID Port ID VTrak Controller Port ID MAC Counts Transmitted Frames Transmitted Bytes Received Frames Received Bytes CRC Errors Encoding Errors IP Counts Transmitted Packets Transmitted Bytes Transmitted Fragments Received Packets R...

Page 99: ...ed Data Bytes Received PDUs Received Data Bytes I O Comp Bytes Unexpected I O received Format Errors Header Digest Errors Data Digest Errors Sequence Errors iSCSI Sessions The iSCSI Management Sessions tab lists the current iSCSI sessions on the Data Ports The window displays session information Click the Statistics link to see session statistics To access to the iSCSI Management Sessions tab 1 Cl...

Page 100: ...rative Tools icon 3 Click on the iSCSI Management icon 4 Click on the iSNS tab in Management View 5 Click the iSNS Port 1 or iSNS Port 2 link 6 Check the box to enable iSNS 7 Enter the iSNS server IP address 8 Enter a new iSNS Port number if required 9 Click the Submit button Note Edge Side Includes ESI is a markup language that enables dynamic assembly of web page elements in servers across a net...

Page 101: ...f the following Check the box to enable Get Directory Agent IP Through DHCP The Use Directory Agent box must be checked Or enter a DA IP address in the field provided The Use Directory Agent box must be checked The Get Directory Agent IP Through DHCP box must be UNchecked 9 Click the Submit button iSCSI CHAP The iSCSI Management CHAP tab displays the current CHAP settings Challenge Handshake Authe...

Page 102: ...et field 9 Select the CHAP type Peer to peer is one way authentication Local is bi directional authentication 10 Click the Submit button Edit a CHAP To edit a CHAP 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click on the iSCSI Management icon 4 Click on the CHAP tab in Management View 5 Click on the CHAP name link 6 Enter a name in the Name field 7 Enter a secre...

Page 103: ...ew 5 Enter the IP address you want to ping in the IP Address field 6 Select the data port 1 or 2 from the Ping Through Port dropdown menu 7 Click the Submit button After a few moments the result displays in the iSCSI Ping Operation header SCSI Management SCSI Channel Information 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click on the SCSI Management icon The Ch...

Page 104: ...n 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click on the SCSI Management icon The Channel tab displays SCSI Channel Information 4 Click on the Target tab The Target tab displays information about the 16 SCSI targets on each of the two SCSI channels Status Enabled or Disabled Negotiated Transfer Rate Data Transfer Rate in MB s Bus Width Narrow or Wide A value o...

Page 105: ...ect Add Initiator 6 Enter the initiator s initiator s name in the Initiator Name field A Fibre Channel initiator name is the World Wide Port Name of the device and is composed of a series of eight two digit hexadecimal numbers An iSCSI initiator name is the iSCSI name of the initiator device and is composed of a single text string iSCSI WWNs are somewhat different from regular WWNs Obtain the init...

Page 106: ...the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click on the Storage Services icon 4 Click the LUN Map tab in Management View 5 Click the LUN Masking Enabled box 6 Click the Submit button Edit a LUN Map To edit the LUN Map 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click on the Storage Services icon 4 Click the LUN Map tab in Management ...

Page 107: ...ing iSCSI WWNs are somewhat different from regular WWNs LUN Logical Unit Number on this logical drive for the selected initiator You must enter different LUN numbers for each logical drive LUN Map SCSI The Storage Services LUN Map tab displays the Target IDs and LUNs assigned to each logical drive For SCSI LUN Mapping is the process of applying a LUN Map so that each channel can access the logical...

Page 108: ...acity of the logical drive WWN World Wide Number of the logical drive Target ID Active Target ID on this logical drive for the selected port LUN Logical Unit Number on this logical drive for the selected port You must enter different LUN numbers for each logical drive Software Management Email VTrak s Email service sends notifications to the specified Users according to settings under their Event ...

Page 109: ...p Type Click on the Automatic option to start the service automatically during system startup Click on the Manual option to start the service manually the service does not start during system startup 5 Click on the Submit button Manual Start Restart Stop To manually start restart or stop the Email service 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click on the ...

Page 110: ...ton to stop the service Or click on the Restart button to restart the service Web Server VTrak s Web Server service connects the VTrak GUI to the VTrak subsystem though your browser To change the Web Server settings 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click on the Web Server Setting link 4 Enter the HTTP Port number 80 is the default 5 Enter Session Time...

Page 111: ...To manually start restart or stop the Web Server service 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click on the Web Server Setting link 4 Under Running Status If the service is stopped click the Start button to start the service If the service is started click the Stop button to stop the service Or click on the Restart button to restart the service Telnet VTra...

Page 112: ...lick on the Submit button Manual Start Restart Stop To manually start restart or stop the Telnet service 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click on the Telnet Setting link 4 Under Running Status If the service is stopped click the Start button to start the service If the service is started click the Stop button to stop the service Or click on the Resta...

Page 113: ...service with your changes Change Start Setting To change the SNMP Automatic Manual start setting 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click on the SNMP Management link 4 Under Startup Type Click on the Automatic option to start the service automatically during system startup Click on the Manual option to start the service manually the service does not sta...

Page 114: ...l option to start the service manually the service does not start during system startup 5 Click on the Submit button Manual Start Restart Stop To manually start restart or stop the CIM service 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click on the CIM Setting link 4 Under Running Status If the service is stopped click the Start button to start the service If t...

Page 115: ...Netsend Netsend must be running on the VTrak You must provide the IP address for each recipient PC The Messenger service must be running on each recipient PC Manual Start Restart Stop To manually start restart or stop the Netsend service 1 Click on the Subsystem icon in Tree view 2 Click on the Administration Tools icon 3 Click on the Netsend link 4 Under Running Status If the service is stopped c...

Page 116: ...nt The selected level plus all higher levels of Severity will be reported Information Information only no action is required Warning User can decide whether or not action is required Minor Action is needed but the condition is not a serious at this time Major Action is needed now Critical Action is needed now and the implications of the condition are serious Fatal Non Recoverable error or failure ...

Page 117: ...ave button 8 In the Save As dialog box navigate to the directory where you want to save the User Database 9 Enter a name for the User Database export is the default file name 10 Click the Save button Import The Software Management Import tab enables you to import the User Database file from the Host PC s file system to the VTrak subsystem When you make user settings to one VTrak you can export the...

Page 118: ... on the VTrak subsystem See Firmware Update WebPAM PROe on page 217 for this procedure Restore Factory Defaults VTrak includes a function to restore the default settings to its Firmware and Software settings To access the Restore Defaults feature 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon The Administrative Tools list appears 3 Click the Restore Factory Defaults ...

Page 119: ...gement View 4 Click on the Submit button 5 In the confirmation box type the word confirm in the field provided 6 Click the OK button Shutdown and Restart The Shutdown and Restart function enables you to Shut down the subsystem Shut down and restart the subsystem You can only do part of this function in WebPAM PROe Additional action is required as described below If you want to monitor the shutdown...

Page 120: ...ative Tools icon 3 Click on the Shutdown link in Management View A Shutdown or Restart tab will appear 4 On the Shutdown or Restart tab select Restart from the dropdown menu 5 Click the Submit button 6 In the warning box click the OK button 7 In the confirmation box type the word confirm in the field provided 8 Click the OK button When the controller shuts down your WebPAM PROe connection will be ...

Page 121: ...ak subsystem Controller information includes Controller ID 1 or 2 Alias if assigned Status OK means normal Vendor Model Revision Number WWN World Wide Name of the controller To identify the VTrak subsystem housing this controller 1 Click the Subsystem icon in Tree View 2 Click the Controllers icon 3 Click on the Locate Controller button ...

Page 122: ...ntroller Information The Controller Information tab provides information about a specific VTrak subsystem controller This information is useful for maintenance and troubleshooting To access Controller information 1 Click the Subsystem icon in Tree View 2 Click the Controllers icon 3 Click on the Controller icon 4 Click on the Information tab in Management View The Controller information includes C...

Page 123: ...ation includes Memory Type Controller s data cache Memory Size Flash Type Stores firmware software and user configurations Flash Size NVRAM Type Stores parameters settings and tables NVRAM Size Preferred Cache Line Size See Cache Policy on page 251 Cache Line Size See Cache Policy on page 251 Coercion See Capacity Coercion on page 252 Coercion Method See Capacity Coercion on page 252 SMART Self Mo...

Page 124: ...ead errors Write errors I O requests total Non read write I O requests Read I O requests Write I O requests Statistics start time Statistics collection time Clear Statistics To clear statistics see Clear Statistics on page 111 Controller Settings The Controller Settings tab enables you to make Controller settings To make Controller settings 1 Click the Subsystem icon in Tree View 2 Click the Contr...

Page 125: ...oup Rounding Uses an algorithm to determine how much to truncate Results in the maximum amount of usable drive capacity Table Rounding Applies a predefined table to determine how much to truncate 10 Enter a time interval 1 to 12 seconds in the Write Back Cache Flush Interval field For more information see Cache Policy on page 251 11 Select a Cache Line Size 8KB or 64KB from the Preferred Cache Lin...

Page 126: ...ack of the enclosure will flash for one minute Figure 7 The VTrak M500f is show above The M500i p are similar Figure 8 The VTrak M300i M200i is shown above The VTrak M300f p and M200f p are similar Mgmt IOIOI Controller 1 2 FC 1 FC 2 Storage Enclosure Processor SEP RAID Controller Power Supply Cooling Unit with Battery Power Supply Cooling Unit iSCSI 1 iSCSI 2 IOIOI Controller Mgmt Cooling Unit wi...

Page 127: ... View 2 Click on the Enclosures icon 3 Click on the Enclosure icon For information on Enclosure problems see Chapter 8 Troubleshooting on page 261 Enclosure Settings The Enclosure Settings tab enables you to make settings for certain components of the VTrak subsystem enclosure To make Enclosure settings 1 Click the Subsystem icon in Tree View 2 Click on the Enclosures icon 3 Click on the Enclosure...

Page 128: ...n communicating with Technical Support and when ordering replacement units For contact information see Contact Technical Support on page 299 To access Controller information 1 Click the Subsystem icon in Tree View 2 Click on the Enclosures icon 3 Click on the Enclosure icon 4 Click on the FRU VPD tab in Management View Battery The Enclosure Battery tab displays information about the cache backup b...

Page 129: ...nclosure Buzzer tab enables you to change audible settings for the VTrak subsystem enclosure The buzzer sounds to inform you that the VTrak needs attention Silence Buzzer To silence the Buzzer for the current event only do the following 1 Click the Subsystem icon in Tree View 2 Click on the Enclosures icon 3 Click on the Enclosure icon 4 Click on the Buzzer tab in Management View 5 From the Buzzer...

Page 130: ...ives Information tab provides information about the physical disk drives installed in the VTrak subsystem enclosure including Device ID PD plus the slot number where the drive is installed Model Drive Manufacturer s model name and or number Configurable Capacity Configurable Capacity of this physical drive in GB Location Enclosure number and Slot number Operational Status OK is normal Can also sho...

Page 131: ...sical drive settings 1 Click the Subsystem icon in Tree View 2 Click on the Enclosures icon 3 Click on the Enclosure icon 4 Click on the Physical Drives icon 5 Click on the Settings tab in Management View 6 To enable the disk drives Write Caches check the Write Cached Enabled box 7 To enable the disk drives Read Ahead Caches check the Read Look Ahead Enabled box 8 Select a DMA Mode from the dropdo...

Page 132: ...atus The array to which the drive is assigned or its spare designation including Unconfigured Stale PFA Global Spare Dedicated Spare Revertible Global Spare Revertible Dedicated Spare Model Drive Manufacturer s model name and or number Drive Type 3 Gb s SATAII or 1 5 Gb s SATA 1 0 Serial Number From the drive manufacturer Firmware Version From the drive manufacturer Protocol Version From the drive...

Page 133: ...rrors Number of errors that were not for a Read or Write operation Read Errors Number of read errors Write Errors Number of write errors IO Request Total number of all IO requests Non Read Write IO Request Number of IO requests that were not for a Read or Write operation Read IO Request Total number of Read IO requests Write IO Request Total number of Write IO requests Statistics Start Time Time a...

Page 134: ...closures icon 3 Click on the Enclosure icon 4 Click on the Physical Drives icon 5 Click on a Physical Drive icon 6 Click on the Settings tab in Management View 7 Type an alias into the Physical Drive Alias field Maximum of 32 characters Use letters numbers space between words and underscore An alias is optional 8 Click the Submit button Clear Physical Drive Conditions The Physical Drive Clear tab ...

Page 135: ...al drive to go Offline Offline physical drive to go Online The Force Offline Online tab appears only for physical drives that are assigned to disk arrays To force a physical drive offline 1 Click the Subsystem icon in Tree View 2 Click on the Enclosures icon 3 Click on the Enclosure icon Note Be sure you have corrected the condition by a physical drive replacement rebuild operation etc first Then ...

Page 136: ...a If Media Patrol encounters a critical error it triggers PDM if PDM is enabled To run Media Patrol do the following 1 Click the Subsystem icon in Tree View 2 Click on the Background Activities tab in Management View 3 From the Background Activities dropdown menu select Start Media Patrol 4 Click the Start button To set Media Patrol priority see Change Background Settings on page 71 Disk Arrays A ...

Page 137: ...l capacity and stripe size Spare Drives The physical drive slot number of the dedicated hot spare assigned to this disk array A hot spare drive is created for all RAID levels except RAID 0 when five or more unconfigured physical drives are available 5 If you accept these parameters click the Submit button The new disk array appears in the Disk Array List on the Information tab If you do NOT accept...

Page 138: ...Application Type menu select an application that best describes your intended use for this disk array File Server Video Stream Transaction Data Transaction Log Other 8 Click the Update button Or check the Automatic Update box and updates will occur automatically The following parameters display Disk Arrays The number of physical drives in the disk array their slot numbers configurable capacity and...

Page 139: ... enable Media Patrol For more information see Media Patrol on page 257 7 Check the box if you want to enable PDM For more information see Predictive Data Migration PDM on page 257 8 Highlight physical drives you want in the disk array from the Available list and press the button to move them to the Selected list You can also double click them to move them 9 When you are done click the Next button ...

Page 140: ...ew logical drive is displayed under New Logical Drives Repeat the above steps to specify additional logical drives as desired 18 When you are done specifying logical drives click the Next button Step 3 Summary The Summary lists the disk array and logical drive information you specified 19 To proceed with disk array and logical drive creation click the Submit button The new disk array appears in th...

Page 141: ... Information tab 1 Click the Subsystem icon in Tree View 2 Click on the Disk Arrays icon 3 Click on the Disk Array icon Disk Array Information Disk Array ID This is the ID number assigned by the VTrak GUI for this disk array Alias Optional Operational Status OK Synchronizing Rebuilding Degraded Offline or Transport Ready see definitions below Total Physical Capacity The theoretical data storage ca...

Page 142: ...low Disk Array Status Functional OK This is the normal state of a logical drive When a logical drive is Functional it is ready for immediate use For RAID Levels other than RAID 0 Striping the logical drive has full redundancy Synchronizing This condition is temporary Synchronizing is a maintenance function that verifies the integrity of data and redundancy in the logical drive When a logical drive...

Page 143: ... not accessible but some or all of your data may remain intact You must determine the cause of the problem and correct it Dead The physical drive has failed Disk Array Settings The Disk Array Settings tab enables you to assign an alias to this disk array and also enable or disable Media Patrol and PDM To make Disk Array settings 1 Click the Subsystem icon in Tree View 2 Click on the Disk Arrays ic...

Page 144: ... logical drive The choices are 512 B 1 2 and 4 KB 512 B is the default See Sector Size on page 250 10 From the Read Policy dropdown menu select a Read Cache policy for this logical drive The choices are Read Cache Read Ahead and No read Cache Read Ahead is the default See Cache Policy on page 251 11 From the Write Policy dropdown menu select a Write Cache policy for this logical drive The choices ...

Page 145: ...e a logical drive 1 Click the Subsystem icon in Tree View 2 Click on the Disk Arrays icon 3 Click on the Disk Array icon 4 Click on the Delete LD tab in Management View 5 Check the box to the left of the logical drive you want to delete 6 Click the Submit button In the confirmation box type the word confirm in the field provided 7 Click the OK button The selected logical disappears from the Logica...

Page 146: ...lick on the Update button The information under Capacity Usage changes to reflect your choices 11 If you agree with the changes click on the Next button 12 Click on the Submit button to begin Migration To set Migration priority see Change Background Settings on page 71 Disk Array Rebuild When you rebuild a disk array you are actually rebuilding the data on one disk drive Normally a disk array woul...

Page 147: ...replacement physical drive 8 Click the Submit button The Disk Array Background Activity tab will show the rebuild on the replacement target physical drive Depending on the size of the physical disk involved this process will take some time To view more information click on the Rebuild on PDx link To set Rebuild priority see Change Background Settings on page 71 Disk Array Background Activity The D...

Page 148: ... part of a disk array with an unconfigured physical drive or a non revertible spare The revertible spare drive returns to its original status For more information see Transition on page 258 In order to run the Transition function the spare drive must be Revertible In addition you must specify an unconfigured physical drive of the same or larger capacity to replace the revertible spare drive To run...

Page 149: ...lick the Refresh button in your Browser The drives appear in their new locations and disk array status displays Logical Drives The Logical Drives Information tab displays a list of logical drives along with their status and capacity Logical drives are made from disk arrays To access the Logical Drives Information tab 1 Click the Subsystem icon in Tree View 2 Click on the Disk Arrays icon 3 Click o...

Page 150: ...ction and your data is still available However the logical drive has lost redundancy fault tolerance You must determine the cause of the problem and correct it Rebuilding This condition is temporary When a physical drive has been replaced the logical drive automatically begins rebuilding in order to restore redundancy fault tolerance When a logical drive is rebuilding it will function and your dat...

Page 151: ... in Tree View 2 Click on the Disk Arrays icon 3 Click on the Disk Array icon 4 Click on the Logical Drives icon 5 Click on the Logical Drive icon To specify an Alias or set the Read and Write Policies click on the Settings tab Logical Drive Information Logical Drive ID A number assigned to the logical drive by the system Alias Optional RAID Level The RAID level of this logical drive Operations Sta...

Page 152: ... Read Write Errors Read Errors Write Errors I O Request Counts IO Request Non Read Write IO Request Read IO Request Write IO Request Session Received Counts Statistics Collection Date Time Statistics Start Date Time Logical Drive Settings The Logical Drive Settings tab enables you to assign an alias and make cache settings to this logical drive To make Logical Drive settings 1 Click the Subsystem ...

Page 153: ...om a disk array Initialization sets all data bits in the logical drive to zero The action is useful because there may be residual data on the logical drives left behind from earlier configurations For this reason Initialization is recommended for all new logical drives Initialize a Logical Drive 1 Click the Subsystem icon in Tree View 2 Click on the Logical Drive Summary icon 3 Click on the icon o...

Page 154: ... want to Initialize You can also start Redundancy check from the Subsystem icon Background Activities tab 4 Click on the Background Activities tab in Management View 5 From the Background Activities dropdown menu select Redundancy Check 6 To select Auto Fix check the box This feature attempts to repair the problem when it finds an error 7 To select Pause On Error check the box This feature stops t...

Page 155: ...arget physical drive 6 Click on the Submit button A PDM link appears on the Background Activities tab and the percent completed displays To set PDM priority see Change Background Settings on page 71 Logical Drive Check Table The Logical Drive Check Table tab enables you to view error tables Use this information to evaluate the integrity of the logical drive and to determine whether corrective acti...

Page 156: ...bre Channel LUN Masking is the process of applying a LUN Map so that each initiator can only access the LUNs specified for it You must enable LUN Masking in order apply a LUN map See page 98 To specify an iSCSI or a Fibre Channel LUN Map 1 Click the Subsystem icon in Tree View 2 Click on the Disk Arrays icon 3 Click on the Disk Array icon 4 Click on the Logical Drives icon 5 Click on the Logical D...

Page 157: ...numbers for each logical drive Logical Drive LUN Settings SCSI For SCSI LUN Mapping is the process of applying a LUN Map so that each port can access the logical drive target You must enable a Target before you assign a LUN to it See page 95 To specify a SCSI LUN Map 1 Click the Subsystem icon in Tree View 2 Click on the Disk Arrays icon 3 Click on the Disk Array icon 4 Click on the Logical Drives...

Page 158: ... Check results You must assign an unconfigured physical drive in order for it to function as a spare drive When a physical drive in a disk array fails and a spare drive of adequate capacity is available the disk array will begin to rebuild automatically using the spare drive See Critical Offline Disk Arrays on page 286 You must assign an unconfigured physical drive in order for it to function as a...

Page 159: ...sed by any disk array Dedicated can only be used by the assigned disk array 5 To make a revertible spare drive check the Revertible box A revertible spare drive can be returned to spare drive status after it replaces a failed drive in a disk array See Transition on page 258 for more information 6 Highlight physical drives you want in as a spare drive the Available list and press the button to move...

Page 160: ... the Spare Drives List on the Information tab Spare Check All Spare Drives The Spare Drives Spare Check tab enables you verify the status of your spare drives To check a spare drive 1 Click the Subsystem icon in Tree View 2 Click on the Spare Drives icon 3 Click on the Spare Check tab in Management View 4 From the Physical Drive dropdown menu select the spare drive you want to check Or select All ...

Page 161: ...ive in the disk array is replaced Spare Check Status The result of the Spare Check function Healthy or Not Checked Physical Capacity Theoretical capacity of the drive in GB Configurable Capacity Capacity of the drive in GB actually available for use Block Size Sector size in bytes Drive Type SATA or PATA Model Drive Manufacturer s model name and or number Location The enclosure and slot number whe...

Page 162: ...e Global or Dedicated Global can be used by any disk array Dedicated can only be used by the assigned disk array 6 To make a revertible spare drive check the Revertible box A revertible spare drive automatically returns to its spare drive assignment after the failed physical drive in the disk array is replaced 7 Highlight physical drives you want in the Available list and press the button to move ...

Page 163: ... Drives icon 3 Click on the Spare Drive icon 4 Click on the Spare Check tab in Management View 5 Click the Submit button The results of the Spare Check appear under Spare Check Status in the Information tab Healthy means normal condition Logical Drive Summary The Logical Drive Summary Information tab displays a list of all logical drives in this VTrak enclosure along with their status and capacity...

Page 164: ...VTrak M Class Product Manual 156 ...

Page 165: ... below Drive Status Indicators page 159 Audible Alarm page 160 CLU Connection page 161 CLU Function Map page 164 Subsystem Management page 173 Physical Drive Management page 179 Disk Array Management page 182 Logical Drive Management page 188 Network Management page 191 Fibre Channel Management page 192 iSCSI Management page 195 SCSI Management page 198 Background Activity page 199 Event Viewer pa...

Page 166: ...en once per second for five seconds goes dark for ten seconds then blinks green once per second for five seconds again Power FRU and Logical Drive LEDs display green continuously Fibre Channel iSCSI SCSI LEDs flash green if there is activity on that channel See the table below Power FC iSCSI SCSI 2 Activity FRU Status Logical Drive Status FC iSCSI SCSI 1 Activity Controller Heartbeat ...

Page 167: ...ier LEDs LEDs State Dark Steady Green Flashing Green Amber Red Power System Off Normal n a n a n a FRU System Off Normal n a Fan or Battery Problem Fan or Battery Failed Logical Drive System Off Normal n a Logical Drive Critical Logical Drive Offline FC iSCSI SCSI 1 or 2 No Activity n a Activity n a n a Controller System Off n a Normal n a n a n a means this state does not apply to this LED Field ...

Page 168: ...ing and failed disk drives Audible Alarm VTrak s alarm has five different patterns as shown below When you first power up the VTrak it beeps twice to show normal operation LEDs State Dark Steady Green Flashing Green Amber Red Power Activity No Drive Drive Present Activity n a n a Status No Power No Drive Drive OK n a Drive Rebuilding Drive Error n a means this state does not apply to this LED Disk...

Page 169: ...es a null modem cable included with VTrak to connect the serial ports on the Host PC and VTrak Telnet Requires a network connection between the Host PC and VTrak s Management Port Serial Connection Before you begin be sure the null modem cable is connected between the Host PC and VTrak and that both machines are booted and running 1 Start your PC s terminal emulation program 2 Press Enter once to ...

Page 170: ...ation Quick Setup iSCSI A sequence of four steps to setup System Date Time Management Port iSCSI Ports and RAID Configuration Subsystem Management View controller information lock unlock the controller set date and time and monitor the enclosure Physical Drive Management View disk drive assignments and parameters change disk drive cache settings and command queuing and locate a physical drive Disk...

Page 171: ...g function SCSI Management Channel information Enable disable targets Termination settings Target information and statistics Background Activity Settings for Media Patrol Auto Rebuild Rebuild Migration PDM Transition Synchronization Initialization Redundancy Check rate and thresholds Event Viewer View the event logs Additional Info and Management Spare Drives LUN Mapping User management EMail SLP ...

Page 172: ...Ports Fibre Channel port Fibre Channel Port Settings Auto Rebuild enable disable Main Menu Background Activity Background Activity Settings B Background Activity in progress Main Menu Background Activity Background Activities List Battery recondition Main Menu Subsystem Management Enclosure Management Batteries individual Battery Blowers Main Menu Subsystem Management Enclosure Management Buzzer s...

Page 173: ...ubsystem Management Controller Management individual Controller Controller Settings D Date and Time setting Main Menu Subsystem Management DHCP iSCSI port Main Menu Network Management iSCSI port NetMgmt iSCSI Port Settings DHCP management port Main Menu Network Management management port NetMgmt Ethernet Port Settings Disk Array create delete Main Menu Disk Array Management Disk Array locate Main ...

Page 174: ...sh through TFTP Force Offline Online Main Menu Physical Drive Management individual drive FRU VPD Main Menu Subsystem Management Enclosure Management G Gateway IP Address iSCSI port Main Menu Network Management iSCSI port NetMgmt iSCSI Port Settings Gateway IP Address management port Main Menu Network Management management port NetMgmt Ethernet Port Settings H Hard ALPA Fibre Channel Main Menu Fib...

Page 175: ...t iSCSI Node iSCSI ping Main Menu iSCSI Management Ping iSCSI Port settings Main Menu Network Management iSCSI port NetMgmt iSCSI Port Settings iSCSI Sessions Main Menu iSCSI Management iSCSI Sessions iSNS options Main Menu iSCSI Management iSCSI iSNS Options iSNS port L Link Speed Fibre Channel Main Menu Fibre Channel Management Fibre Channel Ports Fibre Channel port Fibre Channel Port Settings L...

Page 176: ...t settings Main Menu Network Management management port NetMgmt Ethernet Port Settings Media Patrol enable disable Main Menu Background Activity Background Activity Settings Media Patrol start stop Main Menu Subsystem Management Migration disk array Main Menu Disk Array Management individual Disk Array Migration rate Main Menu Background Activity Background Activity Settings N Netsend settings Mai...

Page 177: ...m Management Enclosure Management R Read Cache logical drive Main Menu Logical Drive Management individual logical drive Read Cache physical drive Main Menu Physical Drive Management Global Physical Drive Settings Read Check Table logical drive Main Menu Logical Drive Management individual logical drive Check Table Reassigned Block Threshold RC Main Menu Background Activity Background Activity Set...

Page 178: ...al Info and Management Spare Drive check Main Menu Additional Info and Management Spare Drive Management Spare drive Spare Drive create delete Main Menu Additional Info and Management Spare Drive Management Spare Drive settings Main Menu Additional Info and Management Spare Drive Management Spare drive Spare Drives in disk array Main Menu Disk Array Management individual disk array Spare Drives li...

Page 179: ...are Management Telnet Temperature Sensors Main Menu Subsystem Management Enclosure Management Temperature enclosure Main Menu Subsystem Management Enclosure Management Temperature Sensors TFTP flash Main Menu Additional Info and Management Flash through TFTP Time and Date setting Main Menu Subsystem Management Topology Fibre Channel Main Menu Fibre Channel Management Fibre Channel Ports Fibre Chan...

Page 180: ...tage Sensors Main Menu Subsystem Management Enclosure Management Voltage enclosure Main Menu Subsystem Management Enclosure Management Voltage Sensors W Webserver settings Main Menu Additional Info and Management Software Management Webserver Write Cache logical drive Main Menu Logical Drive Management individual logical drive Write Cache physical drive Main Menu Physical Drive Management Global P...

Page 181: ...ysical drives assigned to disk arrays and spare drives It does not check unconfigured drives To start stop pause or resume Media Patrol 1 From the Main Menu highlight Subsystem Management and press Enter 2 Highlight Media Patrol and press enter 3 Highlight Start Stop Pause or Resume and press Enter 4 If you chose Stop press Y to confirm Lock Management This function displays lock status and enable...

Page 182: ...em Time setting 4 Press the backspace key to erase the current value 5 Type in a new value 6 Press Ctrl A to save your settings Controller Management Controller Management includes information settings and statistics To access Controller Management 1 From the Main Menu highlight Subsystem Management and press Enter 2 Highlight Controller Management and press Enter 3 Highlight the controller you wa...

Page 183: ...ercion 1 Highlight Coercion and press the spacebar to toggle between Enable and Disable 2 Highlight Coercion Method and press the spacebar to toggle through GB Truncate Reduces the capacity to the nearest 1 GB boundary 10 GB Truncate Reduces the capacity to the nearest 10 GB boundary Grp group Rounding Uses an algorithm to determine truncation Results in the maximum amount of usable drive capacity...

Page 184: ...ht Enclosure Management and press Enter 3 Highlight power supplies blowers temperature or voltage sensors and press Enter Power Supply Units This screen displays the operational and fan status of VTrak s two power supplies PSU power supply unit status Should show Power On and Functional Fan Status Should show Functional Healthy Threshold Minimum acceptable fan speed Current Fan Speed Should be gre...

Page 185: ...peratures Current Temperature Should be less than the Healthy Threshold value If any temperature exceeds the Healthy Threshold value there is an overheat condition in the enclosure See Chapter 8 Troubleshooting on page 261 Enclosure Settings Enclosure settings include internal sensor polling intervals and temperature thresholds To access Enclosure settings 1 From the Main Menu highlight Subsystem ...

Page 186: ...ess Ctrl A to save your settings Batteries This feature enables you monitor and recondition the subsystem battery or batteries 1 From the Main Menu highlight Subsystem Management and press Enter 2 Highlight Enclosure Management and press Enter 3 Highlight Batteries and press Enter 4 Highlight the battery you want to monitor and press Enter 5 Battery condition is expressed in the following items Te...

Page 187: ...gement includes global and individual settings for physical disk drives Global Physical Drive Settings This screen enables you to make settings that apply to all physical drives in this VTrak enclosure 1 From the Main Menu highlight Physical Drive Management and press Enter 2 Highlight Global Physical Drives Settings and press Enter Write Cache This feature enables disables the write cache on all ...

Page 188: ...choice and press Enter Alias An alias is optional To set an Alias for this physical drive 1 Type an alias into the Alias field Maximum of 32 characters Use letters numbers space between words and underscore 2 Press Ctrl A to save your settings Advanced Information To view advanced information about this physical drive highlight Advanced Information and press Enter Physical Drive Statistics To view...

Page 189: ... assigned to disk arrays 1 From the Main Menu highlight Physical Drive Management and press Enter 2 Highlight Global Physical Drives Settings and press Enter 3 Highlight the physical drive of your choice and press Enter 4 Highlight Force Offline or Force Online and press Enter 5 Press Y to confirm Locate Physical Drive This feature helps you identify a physical drive within the VTrak enclosure you...

Page 190: ... will be made automatically when you create the disk array If you select less than the total available capacity you can use the remaining space to create additional logical drives at a later time Go to Advanced below If you are uncertain about choosing parameters for your disk array use the Express or Automatic option to create your disk array Automatic Review the proposed configuration of disk ar...

Page 191: ...e Disk Arrays Summary screen To create a disk array with different characteristics highlight Create New Array and press Enter Repeat the steps above specifying different parameters Advanced For more information on the choices below see Chapter 7 Technology Background on page 239 1 Choose whether to enable Media Patrol and PDM 2 If you want to specify an alias to the disk array highlight Alias and ...

Page 192: ...ur new array Then choose do one of the following If you agree with the logical drive s as specified highlight Complete Disk Array Creation and press Enter A note will appear to remind you to set up LUN mapping for your new logical drive s Press any key to continue If you specified less than the full capacity for the logical drive in the previous screen and you want to add another logical drive now...

Page 193: ...r this disk array highlight Alias and type an alias into the field Maximum of 32 characters Use letters numbers space between words and underscore An alias is optional 2 Press Ctrl A to save your settings Media Patrol 1 Highlight Media Patrol and press the spacebar to toggle between Enable and Disable 2 Press Ctrl A to save your settings PDM 1 Highlight PDM Predictive Data Migration and press the ...

Page 194: ...he available RAID levels 6 Highlight Capacity press the backspace key to erase the current logical drive capacity and type in the new value The new value must be equal or larger than the current capacity 7 Highlight Save Logical Drive and press Enter The screen returns to Disk Array Migration Logical Drives 8 Highlight Complete Disk Array Migration and press Enter 9 In the confirmation message pre...

Page 195: ...build of the disk array Do not use this function if the physical drive was manually removed from the enclosure Locate Disk Array This feature helps you identify the physical drives assigned to the disk array you are working with in the CLU 1 From the Main Menu highlight Disk Array Management and press Enter 2 Highlight the disk array you want and press Enter 3 Highlight Locate Disk Array and press...

Page 196: ...che 6 Press Ctrl A to save your settings Delete a Logical Drive 1 From the Main Menu highlight Disk Array Management and press Enter 2 Highlight the disk array that contains the logical drive you want to delete and press Enter 3 Highlight the logical drive you want to delete and press the spacebar to mark it The mark is an asterisk to the left of the listing 4 Highlight Delete Marked Logical Drive...

Page 197: ...eld Maximum of 32 characters Use letters numbers space between words and underscore An alias is optional 2 Press Ctrl A to save your settings Write Cache Policy 1 To set write cache policy for this disk array highlight WritePolicy and press the spacebar to toggle between WriteBack and WriteThru write though 2 Press Ctrl A to save your settings Read Cache Policy 1 To set read cache policy for this ...

Page 198: ...he data matches exactly 1 Highlight Background Activity and press Enter 2 Highlight Start Redundancy Check and press Enter The redundancy check parameters appear Auto Fix Corrects inconsistencies automatically Pause On Error Pauses the Redundancy Check when an error is found To change a parameter highlight it and press the backspace toggle between Yes and No 3 Highlight Start and press Enter If ne...

Page 199: ...DHCP IP Address Subnet Mask and Gateway are set automatically 1 Highlight DHCP and press the spacebar to toggle to Enabled 2 Press Ctrl A to save your settings Manual 1 Highlight DHCP and press the spacebar to toggle to Disabled 2 Highlight each of the following and press the backspace key to erase the current value then type the new value IP Address Subnet Mask Default Gateway IP Address DNS Serv...

Page 200: ...Fibre Channel settings This feature appears only with VTrak Fibre Channel models Node These functions affect both VTrak Fibre Channel ports 1 From the Main Menu highlight Fibre Channel Management and press Enter 2 Highlight Fibre Channel Node and press Enter Node information appears There are no user settings on this screen Ports These functions affect both VTrak Fibre Channel ports 1 From the Mai...

Page 201: ...pe and the configured topology you select Example 1 If you connect the VTrak to a Fibre Channel switch and select NL Port topology you will create a Public Loop attached topology Example 2 If you have a Point to Point attached topology you made a direct connection no switch and selected N port topology Port SFP This screen displays the following information about the SFPs small form factor plugabl...

Page 202: ...nt Number of words received Loss Sync Count Loss Signal Count LIP Count Loop initialization primitive count Initiator IO Count Time since last reset Number of error frames Number of dumped frames Invalid Word Sent Count Invalid CRC Count Link Failure Count Primitive Sequence Error Count NOS Count Not operational primitive sequence count Fibre Channel Initiators 1 From the Main Menu highlight Fibre...

Page 203: ... information appears 3 Highlight iSCSI Node Settings and press Enter This screen enables you to make iSCSI Node Settings 4 Highlight the items you want and press the backspace key to erase the current value then type the new value Node Name Node Alias Maximum of 32 characters Use letters numbers space between words and underscore An alias is optional Outstanding R2T Maximum Burst Length Default Ti...

Page 204: ...ht iSNS Port 1 or Port 2 and press Enter iSNS Port information appears 4 Highlight iSNS Port Settings and press Enter 5 Highlight iSNS and press the spacebar to toggle between Enabled and Disabled When enabled you must enter the following iSNS IP address and port number 6 Highlight the items you want and press the backspace key to erase the current value then type the new value iSNS IP address iSN...

Page 205: ... CHAP Type and press the spacebar to toggle between Peer and Local Peer is one way Local is bi directional 4 Highlight Secret and type a name of 16 or more characters 5 Highlight Retype Secret and type the secret again to verify 6 Press Ctrl A to save the CHAP Delete a CHAP 1 Highlight the CHAP you want to delete and press Enter to mark it The mark is an asterisk to the left of the listing 2 Highl...

Page 206: ...ly assigned targets There are no user settings on this screen Channel Settings 1 From the Main Menu highlight SCSI Management and press Enter 2 Highlight one of the SCSI ports to select it and press Enter 3 Highlight Channel Settings and press Enter This screen displays a list of the 16 Targets and Termination for the selected SCSI channel To enable a SCSI target 1 Highlight the target you want 2 ...

Page 207: ...rget you want to see and press Enter Background Activity Background activity refers to any of several functions that take place in the background while normal operation of the VTrak continues From the Main Menu highlight Background Activity and press Enter A count of current background activities appears including Rebuild PDM Synchronization Redundancy Check Migration Transition Initialization Med...

Page 208: ...cks the data integrity on disk arrays Migration Change RAID level or add physical dries to disk arrays PDM Looks for bad blocks on the physical drives of disk arrays Transition Returns a revertible spare drive to spare status Synchronization Checks the data integrity on disk arrays Initialization Sets all data bits in the logical drive to zero Redundancy Check Checks reports and can correct data i...

Page 209: ...ent happened Description A description of the event in plain language 2 Press the up and down arrow keys to scroll through the log To clear the event log 1 Highlight Clear Runtime Event Log and press Enter 2 Press Y to confirm NVRAM Events This screen displays a list of and information about 63 most recent important events NVRAM events are stored in non volatile memory To display NVRAM events 1 Fr...

Page 210: ...r Configured Capacity Revertible The drive can be returned to spare status after it is used to rebuild a disk array Type Global all disk arrays or Dedicated to a specific disk array Create New Spare Drive Only unconfigured physical drives can be used to make spares Check your available drives under Physical Drive Management 1 Highlight Create New Spare Drive and press Enter 2 Highlight Physical Dr...

Page 211: ...ated to a specific disk array To change these settings 1 Highlight the setting you want to change 2 Press the spacebar to toggle between the choices 3 For dedicated spares type the array number it is assigned to 4 Press Ctrl A to save your settings To run spare check highlight Start Spare Check and press Enter The results appear next to Spare Check Status Delete Spare Drive 1 Highlight the spare d...

Page 212: ... of the initiator device and is composed of a single text string 3 Press Ctrl A to save the initiator Delete Initiator 1 Highlight the initiator you want to delete and press the spacebar to mark it The mark is an asterisk to the left of the listing 2 Highlight Delete Marked Initiators and press Enter 3 Press Y to confirm the deletion Map a LUN to an Initiator 1 Highlight an existing Initiator and ...

Page 213: ...y of your SCSI HBA card 5 Press Ctrl A to save the LUN Map If the logical drive displays in red the Target you selected is not enabled If you select an invalid LUN this message displays WARNING Target X has no LUN 0 defined User Management Each user types their user name and password to log into the CLI 1 From the Main Menu highlight Additional Info and Management and press Enter 2 Highlight User ...

Page 214: ...ssword Each user can change their own password A Super user can change other user s passwords 1 Highlight a User in the list and press Enter 2 Highlight Change Password and press Enter 3 Highlight New Password and type the password 4 Highlight Retype Password and type the password again to verify 5 Press Ctrl A to save the password User Settings Display Name and Email Address Each user can change ...

Page 215: ...tus and press the space bar to toggle between the options Enabled Allows the user to log in to the system Disabled Prevents the user from logging in to the system 5 Press Ctrl A to save the settings Delete User 1 Highlight the user you want to delete and press the spacebar to mark it The mark is an asterisk to the left of the listing 2 Highlight Delete Marked Users and press Enter 3 Press Y to con...

Page 216: ...Highlight Authentication and press the spacebar to toggle between Yes and No If you selected Yes type in a User name and Password in the fields provided 5 The following items are optional but recommended Highlight and press the backspace key to erase the current value then type the new value Sender s email address Subject Line for the email message 6 Press Ctrl A to save your settings To start sto...

Page 217: ...light Startup Type and press the spacebar to toggle between Automatic and Manual 3 Highlight the following and press the backspace key to erase the current value then type the new value Port number 2300 is the default Session Time Out 24 minutes is the default 1440 minutes 24 hours Maximum number of connections 4 is the default 4 Press Ctrl A to save your settings To start stop or restart the Teln...

Page 218: ... are lowest to highest Information Warning Minor Major Critical and Fatal 4 Press Ctrl A to save the Trap Sink To delete a trap sink 1 Highlight the trap sink you want to delete and press the spacebar to mark it The mark is an asterisk to the left of the listing 2 Highlight Delete Marked Entries and press Enter CIM 1 Highlight CIM and press Enter 2 Highlight Startup Type and press the spacebar to ...

Page 219: ... to save your settings To start stop or restart the Netsend service highlight Start Stop or Restart and press Enter Netsend Recipients Note that the Messenger service must be running on the recipient PC in order to receive reports To add a recipient 1 Highlight Netsend and press Enter 2 Highlight Message Recipient and press Enter 3 Highlight Create New Message Recipient and press Enter 4 Type the ...

Page 220: ...ysical drives and logical drives 1 From the Main Menu highlight Additional Info and Management and press Enter 2 Highlight Clear Statistics and press Enter 3 Press Y to confirm the deletion Restore Factory Defaults This function restores the factory default settings to the firmware and software items you select 1 From the Main Menu highlight Additional Info and Management and press Enter 2 Highlig...

Page 221: ... go blank 5 Wait for no less than two minutes 6 Manually turn off the power supply switches on the back of the subsystem Shutdown over Serial To shutdown the VTrak subsystem on a serial connection 1 From the Main Menu highlight Additional Info and Management and press Enter 2 Highlight Shutdown or Restart and press Enter 3 Press the spacebar to display Shutdown then press Enter A warning message a...

Page 222: ... then press Enter A warning message appears 4 Press Y to continue The screen will display shutdown and startup functions 5 When the Login prompt appears log into the CLU again Buzzer This function enables the buzzer on the controller VTrak s audible alarm sounds a 10 second continuous beep to indicate that one or more logical drives is offline To change buzzer settings 1 From the Main Menu highlig...

Page 223: ... and M200f i p page 236 Replace RAID Controller All Models page 237 This Chapter covers the maintenance procedures for VTrak The power supplies cooling unit fans and the cache battery are hot swappable field replaceable components The Storage Enclosure Processor SEP and RAID Controller are field replaceable but they require you to power down the VTrak Figure 1 Field Replaceable Units FRUs on VTrak...

Page 224: ...ors A discussion of this process is found on the next two pages All hot swappable components can be fully diagnosed with LEDs although the Command Line Utility CLU and WebPAM PROe each offer you additional help to make and confirm your diagnosis See page 261 additional information Cooling Unit with Battery Power Supply 1 RAID Controller Power Supply 2 Storage Enclosure Processor SEP Mgmt IOIOI Con...

Page 225: ...P address of your TFTP server in the field provided 7 Enter the port number of your TFTP server in the field provided 69 is the default 8 Enter the filename of the Firmware Update file in the field provided 9 Click the Submit button 10 When the download is completed click the Next button A popup message appears warning you not to reboot the VTrak during the firmware update procedure 11 In the popu...

Page 226: ...lays Then a popup message appears to tell you to reboot the VTrak 10 In the popup message click the OK button 11 Restart the VTrak as described below Restart VTrak To restart the VTrak subsystem 1 Click on the Subsystem icon in Tree View 2 Click on the Administrative Tools icon 3 Click on the Shutdown link in Management View A Shutdown or Restart tab will appear 4 On the Shutdown or Restart tab se...

Page 227: ...age file in the field provided 6 Highlight Start and press Enter A message appears to tell you to reboot the VTrak 7 Restart the VTrak as described below Restart VTrak Restart over Telnet To restart the VTrak subsystem on a Telnet connection 1 From the Main Menu highlight Additional Info and Management and press Enter 2 Highlight Shutdown or Restart and press Enter 3 Press the spacebar to display ...

Page 228: ...viceable parts No tools are required for this procedure To remove the power supply do the following 1 Verify that the power supply LED is amber or red 2 Switch off the power 3 Unplug the power cord 4 Press the release button and pull the handle downward as shown above left 5 Pull the power supply out of the VTrak enclosure above center To install the power supply do the following 1 Carefully slide...

Page 229: ...se button and pull the handle downward as shown above Cautions If the cooling unit you plan to remove contains the cache backup battery your system will be vulnerable to a power failure Temporarily set your cache policy to write through before starting this procedure See Logical Drive Settings on page 144 WebPAM PROe or Logical Drive Settings and Functions on page 189 CLU If power service has fail...

Page 230: ... out of the VTrak enclosure An example of a VTrak cooling unit appears below To open the cooling unit do the following 4 If there is a battery on the cooling unit disconnect the battery connector above Disconnect the battery if present Loosen the thumbscrew ...

Page 231: ...23 5 Loosen the thumbscrew above A retainer keeps the thumbscrew in place 6 Grasp the top and bottom sections of the cooling unit with your hands as shown above 7 Hold the lower section and pull the upper section to the right ...

Page 232: ...The upper fan is Fan 1 the lower fan is Fan 2 From the LEDs on the cooling unit see the diagram on page 221 you know which fan to replace 9 Lift the fan off the mounting pins and detach the electrical connector 10 Attach the electrical connector of the new fan and set it in place Fan 1 Fan 2 ...

Page 233: ...the cooling unit onto the bottom section and slide the top lock it in place 12 Tighten the thumbscrew 13 If there is a battery on the cooling unit reattach the battery connector 14 Carefully slide the cooling unit into the enclosure 15 Gently press the handle in and upward until it locks 16 Verify that the Fan LEDs are green This completes the fan replacement procedure ...

Page 234: ...n LED is amber or red and note whether it is Fan 1 or 2 See the diagram above 2 Power down the VTrak 3 Grasp the cooling unit handle and pull it toward you as shown above 4 Pull the cooling unit out of the VTrak enclosure Cautions The Cooling Unit is NOT a hot swappable device Power down the VTrak before removing it If power service has failed do not remove the cooling unit if the Controller s Dir...

Page 235: ... a VTrak cooling unit appears above 5 Loosen the thumbscrews above Retainers keep the thumbscrews in place 6 Grasp the top of the cooling unit near the thumbscrews and lift it away from the bottom Loosen the thumbscrew Loosen the thumbscrew ...

Page 236: ...t the left blower is Fan 1 the right blower is Fan 2 From the LEDs see the diagram on page 221 you know which fan to replace 8 Lift the blower off the mounting pins and detach the electrical connector 9 Attach the electrical connector of the new blower and set it in place Be sure you set the blower on the mounting pins as shown above Fan 1 Fan 2 ...

Page 237: ...ng unit onto the bottom section 11 Tighten the thumbscrews 12 Carefully slide the cooling unit into the enclosure 13 Press on the screen to seat the cooling unit above The handle will swing in as the cooling unit is properly seated 14 Boot the VTrak and verify that the Fan LEDs are green This completes the fan replacement procedure ...

Page 238: ...e Battery on page 120 for more information Installing an incorrect replacement battery may result in an explosion Dispose of used batteries according to the instructions that accompany the battery While the battery is removed your system will be vulnerable to a power failure Temporarily set your cache policy to write through before starting this procedure See Logical Drive Settings on page 144 Web...

Page 239: ...ndle downward as shown above 3 Pull the cooling unit out of the VTrak enclosure 4 Detach the connector and lift the battery out of the bracket above 5 Place a new battery into the bracket and attach the connector Detach the connector Lift the battery out of the bracket ...

Page 240: ...duct Manual 232 6 Carefully slide the cooling unit into the enclosure 7 Gently press the handle in and upward until it locks above 8 Verify that the battery LED is green This completes the battery replacement procedure ...

Page 241: ...s shown above 4 Pull the cooling unit out of the VTrak enclosure Cautions Try reconditioning the battery before you replace it See Battery on page 120 for more information The Cooling Unit is NOT a hot swappable device Power down the VTrak before removing it Installing an incorrect replacement battery may result in an explosion Dispose of used batteries according to the instructions that accompany...

Page 242: ...ach the connector 7 Carefully slide the cooling unit into the enclosure 8 Press on the screen to seat the cooling unit above The handle will swing in as the cooling unit is properly seated 9 Boot the VTrak and verify that the Battery LED is green This completes the battery replacement procedure Pull the battery from the clip Disconnect the battery ...

Page 243: ...t 3 Holding the handle pull the SEP out of the enclosure above center 4 Gently slide the new SEP into the enclosure 5 Press on the screen to seat the SEP above right The handle will swing in as the SEP is properly seated 6 Power up the VTrak This completes the Storage Enclosure Processor replacement procedure Caution The SEP is NOT a hot swappable device Power down the VTrak before removing it Imp...

Page 244: ...u above 3 Holding the handle pull the SEP out of the enclosure 4 Gently slide the new SEP into the enclosure 5 Press on the screen to seat the SEP The handle will swing in as the SEP is properly seated 6 Power up the VTrak This completes the Storage Enclosure Processor replacement procedure Caution The SEP is NOT a hot swappable device Power down the VTrak before removing it Important Do not repla...

Page 245: ...le and pull it toward you 4 Grasp the Controller and pull it out of the enclosure 5 Gently slide the new Controller into the enclosure 6 Press on the front to seat the Controller The handle will swing in as the Controller is properly seated 7 Attach the network Fibre Channel iSCSI or SCSI and null modem cables 8 Power up the VTrak This completes the RAID Controller replacement procedure Caution Th...

Page 246: ...VTrak M Class Product Manual 238 ...

Page 247: ...a portion of the disk array is formed into a logical drive The operating system sees the logical drive as a single storage device and treats it as such The RAID software and or controller handle all of the individual drives on its own The benefits of a RAID can include Higher data transfer rates for increased server performance Increased overall storage capacity for a single drive designation such...

Page 248: ... performance as well as data storage efficiency The disk array s data capacity is equal to the number of disk drive members multiplied by the smallest drive s capacity Figure 1 RAID 0 Striping interleaves data across multiple drives For example one 100GB and three 120GB drives will form a 400GB 4 x 100GB disk array instead of 460 GB RAID 0 arrays require one or more physical drives Recommended app...

Page 249: ... as the replacement drive and data will begin to be mirrored to it from the remaining good drive Figure 2 RAID 1 Mirrors identical data to two drives Due to the data redundancy of mirroring the drive capacity of the disk array is only the size of the smallest drive For example two 100GB drives which have a combined capacity of 200GB instead would have 100GB of usable storage when set up in a mirro...

Page 250: ... providing fault tolerance The advantage of RAID 1E is the ability to use an odd number of disk drives unlike RAID 1 and RAID 10 You can also create a RAID 1E Logical Drive with an even number of disk drives However if you have an even number of disks you will obtain greater security with comparable performance using RAID 10 RAID 1E arrays consist of three or more physical drives You can create an...

Page 251: ...Figure 3 RAID 5 Stripes all drives with data and parity information The capacity of a RAID 5 disk array is the smallest drive size multiplied by the number of drives less one Hence a RAID 5 disk array with 4 100 GB hard drives will have a capacity of 300GB A disk array with 8 120GB hard drives and 1 100GB hard drive will have a capacity of 800GB RAID 5 arrays consist of three or more physical driv...

Page 252: ... is similar to a RAID 1 disk array with half of the total storage capacity used for redundancy An added plus for using RAID 10 is that in many situations such a disk array offers double fault tolerance Double fault tolerance may allow your logical drive to continue to operate depending on which two disk drives fail Figure 4 RAID 10 takes a data mirror on one drive pair and stripes it over two driv...

Page 253: ... drives that can fail without the RAID 50 array going offline RAID 50 arrays consist of six or more physical drives Recommended applications File and Application Servers Transaction Processing Office applications with many users accessing small files RAID 50 Axles When you create a RAID 50 you must specify the number of axles An axle refers to a single RAID 5 array that is striped with other RAID ...

Page 254: ... one axle will have more disk drives than another No of Drives in RAID 50 Array No of Axles in RAID 50 Array No of Drives per Axle 6 2 3 3 7 2 3 4 8 2 4 4 9 2 4 5 3 3 3 3 10 2 5 5 3 3 3 4 11 2 5 6 3 3 4 4 12 2 6 6 3 4 4 4 4 3 3 3 3 13 2 6 7 3 4 4 5 4 3 3 3 4 14 2 7 7 3 4 5 5 4 3 3 4 4 15 2 7 8 3 5 5 5 4 3 4 4 4 5 3 3 3 3 3 ...

Page 255: ...ages Disadvantages Implements a striped disk array the data is broken down into blocks and each block is written to a separate disk drive I O performance is greatly improved by spreading the I O load across many channels and drives No parity calculation overhead is involved Not a true RAID because it is not fault tolerant The failure of just one drive will result in all data in an disk array being...

Page 256: ...d thanks to multiple stripe segments Can use an odd number of disks Very high disk overhead uses only 50 of total capacity Advantages Disadvantages High Read data transaction rate Medium Write data transaction rate Good aggregate transfer rate Disk failure has a medium impact on throughput File and Application servers WWW E mail and News servers Intranet servers Most versatile RAID level Advantage...

Page 257: ...lication servers Transaction processing Office application with many users accessing small files Advantages Disadvantages High Read data transaction rate Medium Write data transaction rate Good aggregate transfer rate High reliability Supports large volume sizes Higher disk overhead than RAID 5 ...

Page 258: ...he buffer or fixed data block sizes Promise suggests you select 64 KB as your Stripe Size Generally speaking email POS and webservers prefer smaller stripe sizes Video and database applications prefer larger stripe sizes Sector Size A sector is the smallest addressable area on a physical disk drive Sector Size refers to the size of sector measured by the number of bytes of data it can hold The mos...

Page 259: ...ete your existing logical drive and create a new one with a larger sector size Cache Policy As it is used with VTrak the term cache refers to any of several kinds of high speed volatile memory that hold data moving from your computer to the physical drives or vice versa Cache is important because it can read and write data much faster than a physical drive There are read caches which hold data as ...

Page 260: ...ions are high bandwidth 64KB to 1MB If your I O operations vary or they fall into the mid bandwidth range 8KB to 64KB use either setting Capacity Coercion This feature is designed for fault tolerant logical drives RAID 1 1E 5 10 and 50 It is generally recommended to use physical drives of the same size in your disk arrays When this is not possible physical drives of different sizes will work but t...

Page 261: ...ommended for all new logical drives See Logical Drive Initialization on page 145 Hot Spare Drive s A hot spare is a disk drive that is connected to the disk array system but is not assigned as a member of the disk array In the event of the failure of a drive within a functioning fault tolerant disk array the hot spare is activated as a member of the disk array to replace a drive that has failed VT...

Page 262: ... an logical drive as you would any other fixed disk Depending on the operating system you use there may or may not be various capacity limitations applicable for the different types of partitions RAID Level Migration To migrate a disk array is to do one or both of the following Change its RAID level Increase the number of disk drives sometimes called Expansion Migration takes place on an existing ...

Page 263: ... an ODD number ADD a disk drive as part of the migration process You cannot reduce the number of disk drives in your disk array even if the Target disk array requires fewer disk drives than the Source disk array RAID 1 mirroring works with two drives only Only a single drive RAID 0 disk array or a single drive JBOD can migrate to RAID 1 Other RAID Levels use too many drives to migrate You cannot m...

Page 264: ...on disk array expansion as shown in the table above For example You can expand a 2 5 TB disk array up to 4 TB You can only expand a 1 9 TB disk array up to 2 TB See the chart below You can direct WebPAM to expand a logical drive beyond the maximum expansion size When the expansion is finished WebPAM will show the logical drive in the desired size However your operating system might show the logica...

Page 265: ... PDM if PDM is enabled See Physical Drive Media Patrol on page 128 Predictive Data Migration PDM Predictive Data Migration PDM is the migration of data from the suspect disk drive to a spare disk drive similar to Rebuilding a Logical Drive But unlike Rebuilding PDM constantly monitors your disk drives and automatically copies your data to a spare disk drive before the disk drive fails and your Log...

Page 266: ...anent spare drives for your VTrak subsystem Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non revertible spare The revertible spare drive returns to its original status Transition happens automatically when the following sequence of events takes place You create a revertible spare drive See page 151 W...

Page 267: ... revertible spare drive If a physical drive fails in a disk array and there is a spare drive of adequate capacity available the controller automatically rebuilds the array using the spare drive In this example physical drive 3 failed and the array is rebuilt using physical drive 6 the revertible spare drive When the rebuild is complete the spare drive has replaced the failed drive In this example ...

Page 268: ...status When the Automatic Transition is finished physical drives 1 2 3 and 4 belong to the disk array and physical drive 6 is a revertible spare drive The original configuration is restored Manual Transition If you wanted to use the drive in slot 5 as a member of the disk array rather than the drive in slot 3 you would run the Transition function manually See page 140 WebPAM PROe or page 187 CLU W...

Page 269: ... different patterns as shown below When you first power up the VTrak it beeps twice to show normal operation The audible alarm sounds at other times to inform you that the VTrak needs attention But the alarm does not specify the condition When the alarm sounds do the following Check the front and back of VTrak for red or amber LEDs as described above If email notification is enabled check for new ...

Page 270: ...0f i p front panel LEDs When boot up is finished and the VTrak is functioning normally Controller LED blinks green once per second for five seconds goes dark for ten seconds then blinks green once per second for five seconds again Power FRU and Logical Drive LEDs display green continuously Power FRU Status Logical Drive Status FC iSCSI SCSI 1 Activity FC iSCSI SCSI 2 Activity Controller Heartbeat ...

Page 271: ...shing Green Amber Red Power System Off Normal n a n a n a FRU System Off Normal n a Fan or Battery Problem Fan or Battery Failed Logical Drive System Off Normal n a Logical Drive Critical Logical Drive Offline FC iSCSI SCSI 1 or 2 No Connection n a Activity n a n a Controller System Off n a Normal n a n a n a means this state does not apply to this LED Field Replacement Unit n a means this state d...

Page 272: ...ves sequentially in order to equalize power draw during start up After a few moments the Power Activity and Disk Status LEDs should display green See Critical Offline Disk Arrays on page 286 for a discussion of rebuilding and failed disk drives LEDs State Dark Steady Green Flashing Green Amber Red Power Activity No Drive Drive Present Activity n a n a Status No Power No Drive Drive OK n a Drive Re...

Page 273: ...similar Figure 6 Battery and fan LEDs VTrak M500f i p Figure 7 Field Replaceable Units FRUs on VTrak M300f M200f M300i p and M200i p are similar iSCSI 1 iSCSI 2 IOIOI Controller Mgmt Storage Enclosure Processor SEP RAID Controller Power Supply 1 Cooling Unit 1 with Battery Power Supply 2 Cooling Unit 2 Fan 2 LED Fan 1 LED Battery LED Cooling Unit with Battery Power Supply 1 RAID Controller Power S...

Page 274: ...all the original component rather than a new one In most cases this action fixes a bad connection and allows VTrak to detect the component If this action does not correct the problem replace the unit See page 215 for instructions The Controller Location LEDs on the back of the VTrak subsystem will flash for one minute Figure 9 A VTrak Fibre Channel controller LEDs State Dark Green Amber Red Power ...

Page 275: ... contact Promise Technical Support See Contact Technical Support on page 299 The Dirty Cache LED flashes during input output operation If the LED shines amber and the power is off there is unsaved data in the cache Do NOT remove the cooling unit M300f i p M200f i p or the cooling unit with the battery M500f i p while this LED is on See Unsaved Data in the Controller Cache on page 295 for more info...

Page 276: ...179 68GB 2 DA2 OK 73 57GB 64 20GB 64 20GB At this point you can highlight the Degraded array and press Enter to see more information See below Disk Array ID 1 Physical Capacity 189 06GB OperationalStatus Degraded MaxContiguousCapacity 11 18GB FreeCapacity 179 68 GB ConfigurableCapacity 179 68GB SupportedRAIDLevels 0 5 10 1E Disk Array Alias DA1 MediaPatrol Enabled PDM Enabled Transport Rebuild Pre...

Page 277: ...ritical Offline Disk Arrays on page 286 WebPAM PROe Reports a Problem WebPAM PROe aids in troubleshooting your logical drives and enclosure by continuous monitoring and reporting to the User in the following ways Displays yellow s red Xs in Tree View above Sends email messages per your configuration Displays popup messages per your configuration above ...

Page 278: ...ion on the selected component in the Management Window above Also see these troubleshooting topics Event Notification Response on page 271 Critical Offline Disk Arrays on page 286 Frequently Asked Questions on page 297 Auto Rebuild Replacement Drive Critical Rebuilding Status Failed Disk Drive ...

Page 279: ...ive page 276 Media Patrol page 277 Online Capacity Expansion page 277 PDM page 278 Physical Disk page 278 PSU Power Supply Units page 280 PSU Fans page 280 RAID Level Migration page 281 Rebuild page 282 Redundancy Check page 282 Resource page 283 Spare Check page 283 Spare Drives page 283 SMART page 283 Stripe Level Migration page 284 Synchronization page 284 System VTrak page 285 Transition page ...

Page 280: ... page 230or page 233 Battery reconditioning started Battery reconditioning has begun Battery recondition terminated The battery was disconnected or removed during reconditioning Reinstall the battery See page 230or page 233 Blowers Blowers have started Normal Blowers have stopped Verify that the cooling unit is properly installed If the blower still does not turn replace the blowers See page 221 o...

Page 281: ...perature is above the threshold warning threshold The VTrak controller is overheating Check for airflow around and through the controller and verify that all fans are working Replace fans as needed Controller temperature is above the critical threshold The VTrak controller is seriously overheating Check for airflow around and through the controller and verify that all fans are working Replace fans...

Page 282: ...rak and verify that all fans are working Replace fans as needed Enclosure temperature is above the critical threshold The VTrak is seriously overheating Check for airflow around and through the VTrak and verify that all fans are working Replace fans as needed Enclosure temperature is within the normal range Normal Event Log Event logging is enabled Event logging has been successfully enabled Event...

Page 283: ...e page 299 Host interface controller has received illegal secondary identification A FC iSCSI target received a second identify message with a different LUN If this message appears repeatedly contact Technical Support See page 299 Host interface controller has received a message parity error A FC iSCSI message parity error If this message appears repeatedly contact Technical Support See page 299 H...

Page 284: ...of user action Normal iSCSI iSCSI link is up iSCSI link connected and ready Normal iSCSI link is down iSCSI link disconnected or otherwise not working Logical Drive Logical drive initialization has started Result of user action Normal Logical drive initialization has completed Logical drive is ready to use Normal Logical drive initialization has paused Initialization paused because of user interve...

Page 285: ...n placed online RAID 50 One of the axles RAID 5 arrays returned on online status Media Patrol Media patrol is started Result of settings or user action Normal Media patrol is completed Normal Media patrol is paused Media patrol paused because of user intervention schedule or a higher priority background activity Media patrol is resumed Media patrol has resumed again after a pause Media patrol is s...

Page 286: ... 147 Online capacity expansion is aborted due to an internal error System resources are low Reduce system load or restart the VTrak See page 218 Online capacity expansion is queued Synchronization has been set manually or by schedule PDM PDM is started Result of settings or user action Normal PDM is completed Normal PDM is paused PDM paused because of user intervention schedule or a higher priorit...

Page 287: ...em Physical disk has been removed A disk drive has been removed from the VTrak subsystem Bad sector is found on physical disk Disk drive has a bad sector The drive should remap around the bad sector If this message appears repeatedly replace the disk drive Error is detected in remap sectors Disk drive has a bad remap sectors If this message appears repeatedly replace the disk drive Command times o...

Page 288: ...ot inserted has been removed A power supply unit is missing from the VTrak Reinstall the power supply unit PSU is off A power supply unit is present but turned off Turn on he power supply PSU is on Normal PSU is installed operational and turned on Normal PSU is installed operational and turned off A power supply unit is present but turned off Turn on he power supply PSU is malfunctioning and turne...

Page 289: ...ion is stopped Migration stopped because of user intervention schedule or the logical drive was deleted or went critical or offline RAID Level migration has encountered a physical disk error Bad block found on a disk drive Migration will finish Check the disk drive check table after migration and replace disk drive as needed See page 147 RAID Level migration is aborted due to an internal error Sys...

Page 290: ...een set manually or by schedule Rebuild marks logical drive synchronized upon rebuild completion Result of successful rebuild Normal Redundancy Check Redundancy Check is started Redundancy Check has started manually or by schedule Redundancy Check is completed Redundancy Check has finished Redundancy Check is paused Redundancy Check paused because of user intervention schedule or a higher priority...

Page 291: ...user action Normal Spare check completed successfully on the given spare drive Normal Spare Drives Physical disk assigned as global spare Result of settings or user action Normal Physical disk is no longer assigned as global spare Result of settings or user action Normal Global Spare has been deleted Result of settings or user action Normal Physical disk assigned as dedicated spare Result of setti...

Page 292: ...ion and replace disk drive as needed See page 147 Stripe Level migration is aborted due to an internal error System resources are low Reduce system load or restart the VTrak See page 218 Stripe Level migration is queued Migration has been set manually or by schedule Synchronization Synchronization is started Result of settings or user action Normal Synchronization is completed Normal Synchronizati...

Page 293: ...a higher priority background activity Transition is resumed Transition has resumed again after a pause Transition is stopped Transition stopped because of user intervention or the logical drive was deleted Transition was switched to rebuild Transition changed to rebuild because the logical drive went critical Watermark Migration has detected cleared stale NV Watermark Watermarks are progress marke...

Page 294: ... drive fails all of the data on the disk array is lost You must replace the failed drive Then if the disk array had more than one disk drive delete the disk array and re create it Restore the data from a backup source When a Disk Drive Fails VTrak provides both audible and visual indicators to alert you of a disk drive failure The following will occur when a disk drive fails or goes offline The Di...

Page 295: ... manually rebuild the disk array after you replace the failed drive To enable Automatic Rebuild see page 71 WebPAM PROe or page 200 CLU To set Hot Spare Policy see page 150 WebPAM PROe or page 202 CLU Rebuild Operation During rebuild The alarm sounds a single short beep repeated No warning icon displays over the Disk Array or Logical Drive The Management Window reports the Disk Array s Operational...

Page 296: ...ivity left LED while the Status right LED flashes green once per second During rebuilding you can still read and write data to the logical drive However fault tolerance is lost until the Disk Array returns to OK not rebuilding status After a successful rebuild The alarm is silent The Disk Array s Operational Status as OK The rebuilt disk drive Status LED displays steady green Status Activity Statu...

Page 297: ...attention When a yellow appears over a Subsystem in Tree View click on the Enclosure icon The Enclosure screen will display below In this example a power supply fan has stopped turning indicating a failure The Enclosure Diagram displays color and motion changes to identify a failed fan In this case you must replace the power supply ...

Page 298: ...upply If a cooling unit fan fails you can remove the cooling unit and replace only the fan itself No tools are required for either procedure See page 221 for instructions on replacing the fans Air circulation around the VTrak enclosure may be a more complex problem Use the thermometer icons to help you locate the specific hot spot Check for these conditions Accumulated dust or objects blocking the...

Page 299: ...top and your data will be unavailable until the system is powered and booted again As noted above if a power supply fan fails you must replace the power supply Without the fan to cool it the power supply will overheat and eventually fail anyway No tools are required for the procedure See your page 220 for instructions on replacing a power supply Battery VTrak uses a battery as backup power for the...

Page 300: ...u paid for them with the purchase of your VTrak SCSI Connections VTrak uses a network connection to pass command and management information Data is transmitted via the SCSI bus Proper termination and SCSI 3 compliant cables are required for the system to operate correctly SCSI connections are both physical outside and electrical inside You can see a physical connection you can clean it or try a di...

Page 301: ...for the initial setup Serial Connections VTrak uses a serial connection for the command line interface CLI and the command line utility CLU After you set the IP address you can access the CLI and CLU through a network connection also Normally users prefer WebPAM PROe because of its graphic user interface But the CLI and CLU can do the same jobs And they will work when your network connection is do...

Page 302: ...age 29 Note that VTrak Management Port can accept IP address assignments from a DHCP server Use VTrak s Command Line Utility CLU to enable this feature If you have not activated DHCP support but there is a DHCP server on your network there is a chance that it will inadvertently assign the VTrak s Management Port IP address to another node You might see a warning to this effect on your PC s monitor...

Page 303: ...in some way but because it has not been saved to a disk drive If a power failure has occurred and there is unsaved data in the controller s cache the Dirty Cache LED shines amber During this time do NOT remove the cooling unit M300f i p or M200f i p or the cooling unit with the battery M500f i p Wait until power service is restored After the VTrak reboots completely the data will be saved automati...

Page 304: ...VTrak M Class Product Manual 296 ...

Page 305: ...in PATA to SATA adapters You must install an adapter onto the VTrak s drive carrier for each PATA disk drive you want to connect to VTrak s SATA disk drive interface Note that if you move the disk drives from the VTrak M Class to the older subsystems they will not recognize your disk array or logical drive Can I use my existing SCSI card with VTrak M Class Yes if your VTrak is a M500p M300p or M20...

Page 306: ...er directly to the VTrak rather than a server Also with M Class you do not have to create a subsystem because the subsystem already exists Why can a RAID 1 logical drive on VTrak consist of only two disk drives On VTrak RAID 1 logical drives work in mirrored physical drive pairs You could create up to seven RAID 1 logical drives Or you can create a single RAID 10 logical drive with data mirroring ...

Page 307: ...pply off negates this advantage In addition leaving one power supply off reduces air flow through the VTrak enclosure and can contribute to overheating Always switch on both power supplies Contact Technical Support Promise Technical Support provides several support options for Promise users to access information and updates We encourage you to use one of our electronic services which provide produ...

Page 308: ...0 40 235 2600 If you wish to write us for support Promise Technology Europe B V Science Park Eindhoven 5542 5692 EL Son The Netherlands E mail Support support de promise emea com Fax Technical Support 49 0 2 31 56 76 48 29 Attn Technical Support Phone Technical Support 49 0 2 31 56 76 48 10 If you wish to write us for support Promise Technology Germany Europaplatz 9 44269 Dortmund Germany E mail S...

Page 309: ... Promise Technology Inc 2F No 30 Industry E Rd IX Science based Industrial Park Hsinchu Taiwan R O C E mail Support support china promise com Fax Support 86 10 8857 8015 Attn Technical Support Phone Support 86 10 8857 8085 8095 If you wish to write us for support Promise Technology China Room 1205 Tower 3 Webok Time Center No 17 South Zhong Guan Cun Street Hai Dian District Beijing 100081 China ...

Page 310: ...isaster or maintenance by anyone other than a Promise or a Promise authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above Promise DISCLAIMS any warranties expressed or implied by statute or otherwise regarding the product including without limitation any wa...

Page 311: ... Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific legal rights and you may also have other rights that vary from state to state This limited warranty is governed by the State of California Your Responsibilities You are responsible for determining whether the pr...

Page 312: ...ging is not covered under the Limited Warranty When repairing returned product s Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be under warranty for the remainder of the original warranty term from purchase date or 30 days whichever is longer Promise will pay fo...

Page 313: ...w SNMP MIB Files page 306 Serial Connector Pinout Below is the pinout diagram for the DB 9 serial connector on all VTraks The diagrams represent the connector as you see it looking at the back of the VTrak Pin Signal 1 2 RXD 3 TXD 4 5 GND 6 7 8 9 1 2 3 4 5 6 7 8 9 ...

Page 314: ...load the Promise supplied MIB files in this order 1 Load the promise mib file 2 Load the system mib file 3 Load the interface mib file 4 Load the remaining mib files in any order For help with this procedure see the instructions that came with your MIB browser Compliance Statement Promise VTrak M Class Mx00f SNMP support is compliant to the IETF FC MGMT MIB RFC 4044 by implementing the following M...

Page 315: ... Events 70 Clear statistics 111 212 CLI setup M500f p M300f p M200f p 30 M500i M300i M200i 30 CLU exit 163 Function Map 164 Locate physical drive 181 Problem reporting 268 reports problem 268 Serial connection 161 Telnet connection 161 CLU setup M500f p M300f p M200f p 32 M500i M300i M200i 34 coercion method disk drives 117 175 Command Line Utility setup 29 Command Queuing 180 Connection power 26 ...

Page 316: ...ia Patrol 185 migration 137 186 offline 286 online expansion 186 PDM 185 physical drives 134 Predictive Data Migration 186 Rebuild 287 rebuild 138 185 settings 135 185 Disk Array continued status 134 Transition 187 transition 140 transport 141 185 Disk drive failure and recovery 286 install 16 numbering 18 rebuild 286 DMA Mode 179 180 drive carrier LED 27 drive carriers 17 18 E Email service 100 t...

Page 317: ...store 212 FCC Statement 9 Features and Benefits VTrak M Class 4 Fibre Channel Activity LED 26 58 158 263 DAS 21 Initiator 87 initiator 194 Logged in Devices 87 192 Fibre Channel continued LUN mapping 203 Node 83 192 Port 84 192 SAN 20 settings 84 193 SFP 86 193 Statistics 85 194 Firmware Update 217 Firmware update CLU 219 WebPAM PROe 217 For 148 149 Force offline online 127 181 Forced Offline 135 ...

Page 318: ...n 59 60 159 160 263 264 266 267 controller 58 158 262 disk status 60 160 264 LED continued drive carrier 27 59 159 264 front panel 26 57 157 262 FRU 58 158 216 262 network connectors 294 power 58 158 262 power activity 27 60 160 264 red 262 Locate disk array 187 enclosure 118 179 logical drive 190 Physical drive 122 125 181 spare drive 153 Lock 74 173 Log out of WebPAM PRO 54 Logical Drive check t...

Page 319: ... service 211 Network connection problems 294 Node Fibre Channel 83 iSCSI 88 numbering disk drives 18 NVRAM Events 201 O Offline 135 143 Online expansion 186 Operating Systems supported 7 9 Overheating 290 Overview 2 Overview of VTrak 2 Overview VTrak M Class 2 P Parallel ATA disk drives 297 PDM 49 147 185 257 setting 71 200 PDM Running 135 142 PFA 135 142 Physical drive capacity coercion 175 252 c...

Page 320: ... setting 200 Rebuild disk array 138 Rebuilding 134 142 red X 289 Redundancy Check 146 190 setting 71 200 Release Lock 75 Renew Lock 74 Replace cache battery M300 M200 233 cache battery M500 230 Cooling unit fan M300 M200 226 Cooling unit fan M500 221 fans 221 RAID controller 237 SEP M300 M200 236 SEP M500 235 Restart CLU 213 WebPAM PROe 112 Restore factory defaults 110 212 Revertible 140 151 187 2...

Page 321: ...t 100 Spare Check 151 152 individual spare drive 155 Spare Drive 46 48 check 152 create 151 202 delete 152 203 hot spare drive 253 Spare Drive continued information 150 153 locate 153 revertible 258 settings 154 203 Specifications 6 M200f i p 8 M300f i p 8 M500f i p 6 Stale 135 142 Statistics clear 111 212 controller 116 Fibre Channel 85 194 iSCSI 90 196 logical drive 144 physical drive 125 180 St...

Page 322: ...for repair 303 unpack 11 VTrak M Class architectural description 3 features and benefits 4 overview 2 W Warning electro static discharge 11 Warranty 302 Web Server service 102 WebPAM PROe Administrative Tools 75 create user 79 delete user 80 Event Frame 68 Export 109 graphic user interface 64 Import 109 Internet connection 55 language selection 44 login 41 61 logout 54 63 Management Window 68 prev...

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