2-26
Maintenance Utilities
VU-ACD™/100 Maintenance Guide – Host/DOS
Step
Prompt
Action
1
MAINTENANCE MENU
1) Shut Down ACD MIS
2) Shut Down ACD MIS & UNIX System
3) Tape Backup/Restore Utilities
4) System Logs
5) Load Management Limits
6) Change Maintenance Logon Password
7) System Hardware Configuration
8) Install a Software Update
9) Request Switch Initialization
10) 5ESS Provisioning
11) List Logged-In Users
Select an option, or enter q to quit:
Type
5
and press
Enter
to select Load
Management Limits.
2
Load Management Limits
This selection allows the Load Management Limit values to be
modified. The Load Management Limits are used by the Load
Management subsystem screens to limit the range of acceptable
values for specific Load Management parameters. This is used
to prevent Load Management parameters from exceeding available
ACD system resources.
Continue? (y/n)
Type
y
and press
Enter
.
3
Load Management Parameters
1) Digit Display
2) RAN Threshold
3) Priority Promotion
4) Maximum Wait Time
5) Maximum Physical Queue Size
6) Maximum Logical Queue Size
7) Call Transfer Queue Size
8) Time Delay Overflow Threshold
9) Wait Threshold
10) Queue Threshold
11) Service Time
12) Number of Idle Agents
13) Most Idle Agent
14) Default LOB Code
15) Group Variable Wrap-up Time
16) Logical Queue Overflow Threshold
17) Preference Waiting Factor
18) Resource Index
19) MSQS by Time in Queue - 1
20) MSQS by Time in Queue -2
21) MSQS by Time in Queue - 3
22) MSQS by Queue Size -1
23) MSQS by Queue Size - 2
24) MSQS by Queue Size - 3
Select load management parameter (by
number) or enter q to quit:
Type the number corresponding to the Load
Management Parameter for which you wish to
change limits and press
Enter
. Proceed to
Step 4.
– or –
Type
q
and press
Enter
to return to the
Maintenance Menu.
