Perimeter Technology VU-ACD /100, Maintenance Manual

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VU-ACD™/100 Maintenance Guide – Host/DOS Maintenance Utilities
Table 2.5: VU-ACD/100 5ESS Provision Table Parameters
Parameter
Rel. 11
Min.
Rel. 11
Max.
Rel. 12
Min.
Rel. 12
Max.
Description
1) Terminal & ACD Group ID 1
1 65535
999
1
1 65535
999
The Terminal ID is the telco billing number for ACD
services. The Group ID further refines billing to the
associated TGID. Multiple TGIDs and ACD Groups
are supported per 5ESS node.
2) Agent ID (PIN) Range 1 9999 1 9999 The 5ESS supports five-digit Personal
Identification Numbers (PINs) used by agents to log
into the ACD services. The VU-ACD/100 only
accepts and processes four-digit PINs.
3) Agent Position Range 1 9999 1 9999 Agent positions are the ID numbers for telsets.
4) Team Range 1 999 1 999 This range of switch indices identifies Teams of
agents.
5) Queue Range 1 999 1 999 This range of switch indices identifies Call Queues
into which incoming calls are routed.
6) Class Range 1 2048 1 2048 This range of switch indices identifies Call Classes.
7) Vector Range 1 2048 1 2048 This range of switch indices is assigned to Vectors.
8) Display Index 1 2048 1 2048 This range of switch indices identifies Seizure
Displays which map information to agent telsets.
9) Telephone Number Range — 7-Digits — 7–10
Digits
This range of telephone numbers may be referenced
in Call Classes, Vectors and agent positions.
10) Announcement Index Range 1 3617 1 4095 This range of switch indices identifies recorded
announcements.
11) Vectoring Destination Range 1 2048 1 2048 This range of switch indices identifies TNs used in
Vectors to redirect calls to arbitrary phone numbers.
?
Multiple ranges are supported per node. Contiguous ranges are automati-
cally condensed into a single range.
When you have completed initial data entries in the Provision Table, do the following:
❏
Initiate an automatic probe of the 5ESS switch to locate and verify
5ESS ACD entities (refer to Section 2.9.4). The probe can last several hours due to
the relatively slow response time of the 5ESS to probe messages.
❏
Use VU-ACD/100 For Windows Recent Change/Verify program to add Teams. Refer to
the VU-ACD/100 For Windows Recent Change/Verify Guide.
❏
Initiate a Switch Initialization via the Maintenance Menu (refer to Section 2.8). This will
make information about new 5ESS ACD entities displayable and reportable
through the VU-ACD/100.
❏
Enter Agent Descriptions in the VU-ACD/100 database. Refer to the VU-ACD/100 User’s
Guide – Host/DOS or the VU-ACD/100 For Windows Configuration Guide.
❏
Use VU-ACD/100 Configuration Menu – User Administration to define ACD MIS users
and establish permissions.
❏
Use VU-ACD/100 For Windows Recent Change/Verify program to do the following:
• Assign 5ESS agents to active Teams (with DAA numbers, if required).
•
Define Call Queues
• Define Seizure Displays
• Define Call Classes
• Assign Service and Emergency queues