5-14
Configuration Changes
VU-ACD™/100 Maintenance Guide – Host/DOS
5.2.4 5ESS Provisioning Database
The 5ESS Provisioning database must be updated whenever changes are made to switching
resources.
For example, the adding of a range of new Telephone Numbers (TNs), a Vector, Call Queue
or Team
requires using VU-ACD/100 For Windows RC/V to assign the new ACD entities to appropriate
call
handling tasks. The telco must notify customers that a change has been made, since neither a 5ESS
automatically signal such changes to a downstream MIS processor. The call center
manager and telco
representative should develop and maintain good interpersonal communication
regarding 5ESS issues.
Most call centers expand services by adding agents, telsets and TNs. TNs are typically provisioned in
non-contiguous ranges or “chunks” based on the availability of TNs. Thus several ranges of numbers
must be added to accommodate expansion. Additional TNs may also appear in Call Classes and Vectors.
When the 5ESS Provisioning database is edited to add TNs or Teams a switch initialization is
required to allow the VU-ACD/100 to track calls.
For additional information on the 5ESS Provisioning database refer to Sections 2.9 and 4.3 of
this guide.
5.2.5
VU-ACD/100 Node Configuration
The Maintenance Menu includes a System Hardware Configuration–Node Configuration option. An
installer can configure up to four serial ports for interface with 5ESS Releases 11, 12 or 13MIS links
from an AIU. Releases 11-13 support 10-digit telephone numbers. The interface ports can be assigned to
a single Terminal Group ID through an AIU for automatic, redundant link operation. Multiple ports
constitute a single node connection. For additional information refer to Section 2.6.1 of this guide.
For Net-VU nodes a single LAN TCP/IP port sources the data link from the Net-
VU server to the
ACD MIS. For additional information, refer to the Net-VU Internet ACD Reference
Guide.
5.3
Net-VU Related
The Net-VU product is a Java-based virtual switch engine that processes Internet ACD inquiries by rout-
ing data paths to agents equipped to interact with such calls. A Web server running Net-VU outputs call
event to a VU-ACD/100 host. The ACD MIS parses the data and sends call handling information to the
Real-Time Display and the report database.
A Console applet running on the Net-VU server allows an administrator to create ACD entities and
assign indices. Its function parallels those of the 5ESS switch console.
Changes made at the Web server may profoundly affect how Net-VU handles ACD calls. Changes
to HTML links and server datacomm may cause call tracking problems. For a more complete discussion
of Net-VU, refer to the Net-VU Internet ACD Reference Guide.
