2
Index
VU-ACD™/100 Maintenance Guide – Host/DOS
Load Management macro executed 3-7
Buffer size – outgoing event data 4-10
C
C/CON Concentrators 2-32
C/X Cluster Controller System 2-32, 2-61
Cables 3-3
Call Class 1-4, 5-10, 5-14
Call Queue 5-10
Cancel Daily Switch Initialization Request 2-78
Cartridge tape capacities 2-9
CD-ROM drive 5-29
Centrex ACD
ACD MIS initialization 2-72 thru 2-75
configuration changes 3-8
data link interruption 3-5, 3-6
Change Maintenance Logon Password 2-30
CKW –
see Closed Key Walkaway
Cleaning 3-3
Closed Key Walkaway (CKW) event data 3-10
COM/8, 2-32
Compaq TurboDAT Autoloader 2-57, 2-58
Complete Backup of ACD MIS to Tape 2-10, 2-11
Complete System Backup 2-10, 2-11
Complete System Restore 2-12, 2-13
Conditional Load Management Macros 5-5
Configuration
5ESS, 4-26, 4-27, 5-10
adding a device 5-18 thru 5-26
adding/removing nodes (MultiLink) 5-28
change default tape drive 2-57 thru 2-60
changes 1-3, 3-8, 5-1 thru 5-30
DMS-100
Call Center 5-6 thru 5-9
datafill 4-9
host port assignments 5-18
install a tape drive 2-49 thru 2-53
MenuPort Interface 2-61 thru 2-66
multiport serial I/O cards 2-61
parallel port initialization 2-67, 2-68, 2-69
remove
devices 5-27
tape drive 2-54, 2-55, 2-56
serial port card software 2-62 thru 2-66
tape drive 2-48 thru 2-60
Controlled Interflow routing 4-21
Corrective Maintenance 3-4 thru 3-8
configuration changes 3-8
DMS-100 datafill 4-9
Event Log 3-4, 3-5
logs 3-4
overview 1-1, 1-3, 3-4
Real-Time Display messages 3-5
troubleshooting 4-1 thru 4-31
D
DAA –
see Direct Agent Access
DAT drive
cartridge capacities 2-9
cleaning requirements 3-3
Compaq TurboDAT Autoloader 2-57, 2-58
Data link
5ESS 5-14
AIU 5-10
BCS version 5-4
configuration changes 1-3
datafill 4-14 thru 4-22
Event Log 3-4
InterLink 5-17
interruption alarm 3-5, 3-6
logs 2-20
maximum capacity 4-25
performance indicators 4-24, 4-25
troubleshooting 4-4
Data Management Log 4-3
Data Management Menu 3-9, 3-10
Datafill (DMS-100) 1-3, 4-19
ACD Groups 4-21, 5-1
ACD MIS translations 4-14, 4-15
configuration changes 5-1
data link
controller type 4-17
tables 4-16 thru 4-22
directory numbers 4-22
guidelines 4-14
MPC circuit pack 4-16
NOP address 4-17
office parameters 4-9
pools & passwords 4-18
Subgroups 4-20
subpools & passwords 4-17
verifying ACD MIS parameters 4-23
Device Configuration 4-5, 4-6, 4-30, 5-19 thru 5-25
FMS interfaces 5-25
InterLink outputs 5-15, 5-26
Schedule Port interfaces 5-25, 5-26
Devices
ACD MIS host configuration 5-18
adding 5-18 thru 5-26
configuration changes 1-3, 3-8, 5-1
InterLink configurations 5-17
port assignments 5-18
removing 5-27
SCO OpenServer kernel 1-4
Dialed Destinations 5-27
DigiBoard
adding 5-18, 5-19
card configuration 2-61
MenuPort Interface 2-61 thru 2-66
port assignments 2-31, 2-32
Direct Agent Access (DAA) 1-4, 5-10
Directory numbers 4-22, 5-13
adding/removing 5-2
MultiLink 5-3
primary vs. supplementary 5-1
promoting/demoting PDNs & SDNs 5-2
Disk Space Warning message 3-5
Disk Usage 3-6, 3-7, 3-9
DMS Node Configuration
baud rate 2-35
BCS version 2-35
Network Operation Protocol (NOP) version 2-36
Node Description 2-34
PAD type 2-35
pool name & password 2-37
port assignment 2-34, 2-35
subpool name, number & password 2-37
