4-20
Troubleshooting
VU-ACD™/100 Maintenance Guide – Host/DOS
4.2.4.8
Table ACDSGRP
Table
ACDSGRP
defines subgroups and customer-supplied recording equipment. It must be datafilled
for each ACD subgroup to be established (maximum 255 subgroups per ACD group.) Datafill Table
ACDSGRP
according to Northern Telecom Common Customer Data Schema, 297-2001-451.
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VU-ACD/100 ACD MIS software requires that each ACD group have at least one valid
subgroup assigned. Valid subgroups are assigned by number through field
SUBGROUP
in Table
ASDSGRP
. A supervisor with a valid position ID number must be assigned
within each subgroup. Supervisor position ID numbers are assigned through
SERVORD
.
Table 4.6 lists the field names and parameters for Table
ACDSGRP
.
Table 4.6: Table ACDSGRP – Parameters
Field name
Value
Comments
ACDGROUP
1-16 alphanumeric characters
The name of the ACD Group from Table
ACDGRP.
SUBGROUP
1 – 255
Supervisor subgroup number.
RECORDER
CHOICE
Customer-supplied equipment for recording
emergency calls. RECORDER consists of fields
CHOICE, and either CLLI or LEN.
If the RECORDER option is specified, the following fields are presented:
CHOICE
LINE, TRUNK, NONE
The type of interface supplied to the auxiliary
device.
If the LINE option is specified, the following field is presented:
LEN
alphanumeric
Line Equipment Number consisting of:
•
Site
(alpha)
•
Frame
(0-99)
•
Unit
(0-1)
•
Drawer
(0-19)
•
Circuit
(0-31)
Defines the line circuit to which the
recording equipment is connected (2X17,
2X18, 6X17, or 6X18 line card).
If the TRUNK option is specified, the following field is presented:
CLLI
alphanumeric
Common Language Location Identifier of the
trunk group to which the recording equipment is
connected.
NOTE: If a customer-supplied recording equipment sends continuous off-hook signal to the system, line
should be assigned COD and FRS line options, so an SD point can be wired with the line.
