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S-153 SPLIT CONNECTION RESTRICTION - ACD
S-153 SPLIT CONNECTION RESTRICTION - ACD
GENERAL DESCRIPTION
This feature allows the system to prevent Agent/Supervisory Positions from accessing (call origination, call transfer
and Monitor/Barge) to PPN (Personal Pilot Number) or Pilot Number of other Splits.
Note:
This feature is not available in North America.
Special Logon ID
㧦
666000000
Special Logon ID
㧦
555000000
Special Logon ID:555000000
Split 1
Split 2
Split 3
Split 4
Special Logon ID: None
․ࡠࠣࠝࡦ
ID
㧦
555000000
Agent A
Agent B
Agent Position A can make/transfer a call to the Splits to
which Special Logon ID (555000000) belongs.
Restricted
Restricted
Restricted
Logon ID:456
PPN:7003
Logon ID:666222001
PPN:6001
Logon ID:555444009
PPN:5005
Logon ID:555333001
Logoff
Logon ID:None
Restricted
Agent A
Agent Position B can make/transfer a call witin its Split only.
Agent B
Restricted
Summary of Contents for SV8500
Page 1: ...FP85 104 S1 Data Programming Manual ACD NWA 041687 001 ISSUE 1 0...
Page 12: ...PL 6 This page is for your notes...
Page 130: ...114 A 31A ABANDONED CALL SEARCH ACD PROGRAMMING None...
Page 364: ...348 CHAPTER 6 This page is for your notes...
Page 409: ...Printed in Japan 0807 010...
Page 410: ......