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CHAPTER 4
OFFICE DATA DESIGN
STEP 6: ACDHCE - Assign the calendar data for the type of reception services.
WEEKNO:
Schedule Number (0-250)
MONTH:
Month that uses the schedule data (1-12)
DAY:
Date (1-31)
SCH:
Schedule Number for the holiday (0-255)
Note1 Note2
STEP 7: ACDHSE - Assign the schedule data for the type of reception services.
SCH:
Schedule Number for the holiday (1-255)
Note3
HOUR, MINUTE: CCV start time
CCVNO:
CCV number (1-900)
CCVSTEP:
Start CCV step number (1-20)
Note 1:
Schedule Number for the holiday is related to Schedule Number for the holiday assigned by ACDHSE.
Note 2:
When assigning SCH = “0”, ACDWS becomes effective. This means that WEEK of ACDWS related to
WEEKNO assigned by ACDPLT will be used.
Note 3:
Schedule Number for the holiday is related to Schedule Number for the holiday assigned by ACDHCE.
Summary of Contents for SV8500
Page 1: ...FP85 104 S1 Data Programming Manual ACD NWA 041687 001 ISSUE 1 0...
Page 12: ...PL 6 This page is for your notes...
Page 130: ...114 A 31A ABANDONED CALL SEARCH ACD PROGRAMMING None...
Page 364: ...348 CHAPTER 6 This page is for your notes...
Page 409: ...Printed in Japan 0807 010...
Page 410: ......