NEC SV8500, Programming Manual

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CHAPTER 4 OFFICE DATA DESIGN
2.12 Back-up UCD
When a system provides the back-up UCD group, ACD calls will be routed to the back-up UCD group even if
ACD system is corrupted.
Design of UCD station
• Pattern 1
400
(ACD)
300
Non-
ACD
AMNO
ASHU
401
(ACD)
501
UCD
STA
402
(ACD)
Supervisory position Agent position 1 Agent position 2
500
UCD
Control
STA
502
UCD
STA
301
Non-
ACD
302
Non-
ACD
• Pattern 2
400
(ACD)
AMNO
401
(ACD)
402
(ACD)
Supervisory position Agent position 1 Agent position 2
500
UCD
Control
STA
ASHU
300
Non-
ACD
301
࡮
Non-ACD
࡮ UCD STA
302
࡮
Non-ACD
࡮ UCD STA
• Pattern 3
400
(ACD)
AMNO
ASHU
401
(ACD)
402
(ACD)
Supervisory position Agent position 1 Agent position 2
501
UCD
Control
STA
300
࡮
Non-ACD
࡮
UCD STA
302
࡮ Non-ACD
࡮ UCD STA
301
Non-
ACD