NEC SV8500, Programming Manual

Page: 112 / 410

– 96 –
CHAPTER 4 OFFICE DATA DESIGN
2.13.1 ACD Trunk for FCCS
1. General Information
To use the ACD services in an FCCS Network, any ACD calls can be picked up from ACD positions in a
node, provided that ACDP uses ACD trunk in the remote node.
Note:
ACD calls terminated at the trunk in the remote node can be handled by ACD positions in any node. (irre-
spective of the self or remote node, or providing ACDP or not.) For details, see [A-133] AGENT ANY-
WHERE in Section 3 of this chapter.
2. Service Conditions
(1) ACD Agent Positions and Announcement trunks/Dictation trunks (DAT or COT) can be accommodat-
ed in the node providing ACDP only.
(2) The node that accommodates the ACDP is one node only in an FCCS Network.
Network Configurations:
Examples:
NODE
NODE
FCCS Network
NODE
ACD Trunk for FCCS
ACD Trunk
for FCCS
ACD Trunk
for FCCS
NODE ACDP
(a) One ACDP manages all nodes in
FCCS network
AVAILABLE
NODE1
NODE3
FCCS Network
NODE4
NODE2 ACDP1
ACDP2
(c) Two ACDPs manage the same nodes in FCCS network.
Multiple ACD for Networking systems can not exist in an FCCS Network.
UNAVAILABLE
NODE1
NODE3
FCCS Network
NODE4
NODE2 ACDP1
ACDP2
(b) Two ACDPs manage individual system at each.
•
ACDP2 manages only NODE4. (NODE4 is ACD stand-alone system.)
Note:
Do not transfer the ACD call between ACD for FCCS system
and ACD stand-alone system in this network.
ACD Trunk
for FCCS