NEC SV8500, Programming Manual

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CHAPTER 8 SYSTEM MAINTENANCE
• Call was recovered after ringing too long at an agent’s ACD line. The ringing time can be set with the
ACDSPL PCPro command. The agent was 4301, the ringing time was 45 seconds, the split number
was 2, the calling party was station 5800, and the held party was route 17 trunk 4.
1: 20 29 43 A1 00 00 45 02 2: 58 AA 00 00 00 17 00 04
• The ACD detected corruption in the list of critical pointers. The pointer was 8000:1234 and the cor-
ruption type was #2. The corruption has been corrected and should not cause future problems.
1: 20 30 80 00 12 34 00 02 2: 00 00 00 00 00 00 00 00
• An ACD call released from an agent while on hold. The agent was 4301, three minutes and 20 seconds
have elapsed since the caller was put on hold, and the caller was route 15 trunk 7.
1: 20 31 43 A1 00 00 03 20 2: 00 15 00 07 00 00 00 00
• Count of incoming messages from the Node to the ACD. This printout will be done once an hour, on
the hour. There are 10 counters, each of which count messages for 6 minute blocks. In the first 6 min-
utes of the hour, there were (hex) 482B messages. There were (hex) A655 messages in the second 6
minutes, etc. This is used primarily for determining a relative traffic count.
1: 20 32 2B 48 55 A6 1C 56 2: 3F 62 98 B0 26 4D EF 78
• ACD initialization completed. This message will follow the #14 ACD Initialization Started msg.
1: 20 33 00 00 00 00 00 00 2: 00 00 00 00 00 00 00 00
• Recover Call failed due to a bad pilot number. When a call is recovered from an agent position after
ringing the specified amount of time, the caller is reconnected to the first pilot number in the ACD
database until another agent becomes available. If this pilot number is bad (doesn’t exist in the Node
database, etc.), the recover will fail and this msg will be printed. In this case, the pilot number 4350 is
being reported. The pilot number should be removed or reprogrammed correctly.
1: 20 34 43 5A 00 00 00 00 2: 00 00 00 00 00 00 00 00
• Internal ACD error. Trace snapshot saved in buffer. 27th occurrence of this error.
1: 20 99 00 00 00 00 00 27 2: 00 00 00 00 00 00 00 00