NEC SV8500, Programming Manual

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C-110A CALL WAITING LAMP WITH CHIME - ACD
C-110A CALL WAITING LAMP WITH CHIME - ACD
GENERAL DESCRIPTION
An optional chime is available, on a split-wide basis, as a companion audio signal to the visual signals offered by
the
CW lamp (Call Waiting). The CW lamp can be programmed to light or flash when a given quantity of calls reside
in a split queue. There are separate thresholds for lighting the lamp and for flashing the lamp. Refer to “CALL
WAITING INDICATION - LCD DISPLAY/CW LAMP-ACD [C-68A]” for related information. If the chime is se-
lected, the chime will sound at each agent position which is in the Work mode at the time the
CW
lamp is lit, and at
the time the CW lamp begins to flash.
The chime is composed of two half-second beeps, which are separated by a half-second of silence.
OPERATING PROCEDURE
None
SERVICE CONDITIONS
1. The chime will sound only at a position where the agent is in Work mode.
2. The volume of the chime is controlled by the ringer volume switch on the Dterm instrument.
3. The use of the chime is indicated through an ACD PCPro command. The command data is on a split-wide basis.
PROGRAMMING
ACDSPL - Make the CW lamp with chime service available for each split
CWCHM: 1 (Available)
780 Hz. tone 780 Hz. tone 0.5 sec.
silence