NEC SV8500, Programming Manual

Page: 372 / 410

– 356 –
CHAPTER 7 SYSTEM OPERATIONS
2.7 Call Transfer
Use the following procedure to transfer an ACD call to another split.
Note:
If the destination party for Blind Transfer of ACD call does not answer, “RECALL” does not occur when
a predetermined No Answer timer expires.
When Blind Transfer is used on an ACD line to a non-ACD line, ASFC SFI 104 = 0* (Transferred station
continuously rings) must be assigned. The transferred station means a non-ACD line (My Line of the ACD
Agent Position) or a business station.
*the following system data setting is necessary. ASYD SYS1 INDEX69 bit0=1 (according to the settings of
ASFC SFI104)
2.8 Night Service
When the shift is over, the supervisory position can perform the following procedure to switch the entire split
into the Night mode.
(a) From Day mode to Night mode
(b) From Night mode to Day mode
Press the XFER key.
Special Dial Tone (SPDT) is heard.
XFR (Dterm Series III) or XFR OPE (Dterm Series E) is displayed.
Dial the ACD monitoring number of the transfer destination split.
The call is immediately connected to one of the idle stations in the transfer destination split.
If all stations in the transfer destination split are busy, the transfer originator hears the Ring Back
Tone (RBT) and should wait for an answering agent or release the call to complete the transfer.
The supervisor presses the NIGHT key.
The lamp blinks, and ENTER NIGHT/FWD? is displayed.
Dial 1 followed by the # key.
The lamp lights, and the split is switched to Night mode.
New incoming calls are no longer queued, and calls which have already been queuing are
connected as soon as an agent position becomes idle.
The supervisor presses the NIGHT key.
The lamp blinks, and EXIT NIGHT? is displayed.
Dial 1 followed by the # key.
The lamp goes out, and the split is switched to Day mode.
START
END
START
END
START
END