NEC SV8500, Programming Manual

Page: 408 / 410

– 10 –
APPENDIX B FIELD VALUES FOR ACD SCREENS
Trunk group
name Name to be displayed when a call is answered at an ACD
position. up to 20
characters
blank optional
Trunk group
number Number that references a trunk group (route).
1 ~ 254 1 required
Trunk circuits Used for activating/deactivating the trunk’s circuits as ACD
circuits (trunks).
1 ~ 255 1 to 1 required
Trunk priority The priority used when queueing ACD trunk calls to a pilot
number.
1 (high) ~
250 (low)
1 required
Week
schedule CCV
list A list of entries to be followed when a week schedule is used.
Each entry consists of a start time and the CCV index and
step to be followed. Time
(HH:MM)
CCV in-
dex and
step num-
ber
none optional
Week
schedule
number Number that reference a week schedule.
1 ~ 10 1 required
Work mode A mode that exempts the agent/position from receiving ACD
calls in queue without logging out. Restricted or allowed on
a per-split basis.
Allow/
Restrict
Allow required
Work mode
timeout Total time that an ACD position will be allowed to stay in
Work mode. (0 = indefinite.) 0 ~ 9999
seconds
0 optional
Table B-1 Field Values for ACD Screens (8 of 8)
FIELD NAME DESCRIPTION VALUES
DEFAULT
SETTING
REQUIRED
/OPTIONAL